Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
My experience was iffy at first. I seen a couple of reviews that said they were a scam but after some time and a little extra money to get the problem I had resolved, everything eventually worked. Did take week longer than I expected so I almost gave up but man I'm glad I didn't. Sometimes you have to have patience I see. I really appreciate the hard work they took and the communication.
Based off the great reviews
My phone was lock to carrier spectrum
My sister had an old iPhone 7 from AT&T that she no longer used. When my son broke his phone, she gave it to him. However, when we inserted the sim, we were informed it was locked. I found this service and thought it might be a scam, but was willing to give it a try and I am so glad I did! It took about 4 days for the unlock to fully occur, but it worked completely and my son's phone is up and running on his network. Super easy to use and affordable! Definitely recommend.
They charged $28 to see if it can be unlocked then hit me with another $65 to do it. Okay, fine. Then after waiting 2 weeks, they couldn't do it, and instead of refunding, they're like, "we're sorry, here's a credit for our store." I emailed them saying no, you can't help me, so give me my money back. Then they ghosted me...surprise, surprise...
Tip for consumers:
Whatever you do, do order from them
Products used:
Unlocking service
I have been waiting since April the 10 2019 for my phone to be removed from iCloud data base, sent them a mail they responded it could take up to 90 days if you don't want to wait we will refund you with a another unlock voucher. I am still waiting now 25/09/2019 they will not respond to my E-Mails any more. Do not use this service.
Trochę się wkurzyłem, jak miałem zapłacić drugi raz i jeszcze czekać trzy dni, ale było warto.
Pozostali odpuścili, ostatnia deska ratinku
Chciałem uaktywnić stary telefon
I am very satisfied with the quality of service provided and the time it took to unlock my iphone. After trying other websites before finding officialiphoneunlock, i will say they are by far the best option for unlocking your iphone.
I was in doubt before but everything went smoothly. They took only 2 days to remove the iCloud lock and I am able to access my phone. Very much prompt and they kept me informed everytime. Will using them again.
Easy to complete on line form and payment. Emails arrived quickly to confirm order. Went a bit quiet then - orginal SLA was 24-48 hours but it took 4 days and so I was getting a bit nervous as you don't hear anything until they hear back from the supplier... but that's not their fault. So after a bit of nail biting I'm a very happy chappy
I needed to unlock my phone within a short time period, it would have taken up to 10 days to do for free with Vodafone so this was ideal as I received my unlock code within a couple of hours. The only thing is I didn't read it correctly and did not realise that you had to first pay to check if your phone could be unlocked, and then pay again to actually unlock. Meaning it cost £50 instead of the £23 I was expecting. So I would advice to make sure to read the terms thoroughly as I was reading it all in a hurry!
It was one of the top searches on Google and had good reviews and a quick response time.
I needed to unlock my phone promptly so it offered a good service to do this.
Hi,
Its been 10 days ive still not received my order for my iphone xs max, after sending so many emails to direct unlock but with no response i am extremely disappointed and will report it to the consumer fraud agency and will take this matter to consumer court and sue direct unlocks.
Regards;
Adil zahid
Website states 24 to 72 hours for and update. After 3 weeks I've heard nothing from them, they don't reply to emails and won't discuss orders on the telephone. Status page does not update. Guess I've lost my money.
They also spend a lot of time on review sites trying to delete bad reviews. Don't trust!
Placed a pre-order for removal of iCloud luck as it promised to get it done within 2 to 5 days, but unfortunately, even after two weeks, no update, no response to my three emails. Customer services do not discuss existing order, no wonder why! I was asked to pay £19.99 but taken £19.99 + £19.99 + £30 from my bank - no communications so refund is NOT possible. Typical scam so my suggestion would be to stay away; try elsewhere.
I have a new galaxy Z flip phone,I payed around $110.00 to get my phone unlocked.After around a month,they stated that they can't unlock it because my carrier hade a lock on the phone.Sent me an email stating that I will get credits instead of my refund that was guaranteed.I would not advise doing any business with this company.
Tip for consumers:
Do not do business with this company.
Products used:
They did not unlock my phone.
First time paid $28, did not notice that this is just pre-order, only to help check whether the IMEI can be unlocked. Once they said your IMEI is available for unlock, they ask to pay $76 again for the official IMEI unlock. Ok... paid another $76, waited for more than 4 months till now and it is still not unlocked yet. Written email to them many times, completely useless! Never follow up at all! Don't trust this website, is a scam!
So I paid the £19.99 then received an email saying that they required a further payment of £30 to process the unlock. Apparently this is hidden in the small print so technically its your fault for not reading but lets say its hidden in a way you will never find it! Ok my bad, so I paid the £30. Waited for a few days then got an email saying sorry it cannot be unlocked as its been reported lost&stolen. I can assure you it hasn't because it is my grandmothers iPad that was purchased brand new. So they said to send them the receipt of purchase and they will refund at least the £30. I did so and have now chased up for over 3 weeks, not a single refund or answer to any email. Disgusting service. Do not believe the fake reviews acting like it worked but the service is not great, they are all fake. This company should be reported to trading standards they are based in the UK
Ok, so they tell you all the good thing but they can't unlock the phone! I've been waiting and waiting almost 6 months but still the phone is not unlocked! Yes I contacted to customer service and they always say "some unexpected error happened and delayed"! Well they told me that the phone would be unlocked within a day, a week, 14 days every time I ask and never ever unlocked! The expected processing time keeps playing with you by showing 14 days, 3 days, 1 day and go back to 14 days again! Again guys, don't waste your money and time. These people are joke. All of my friends are also ripped off by these guys. They should be banned!
Tip for consumers:
Don’t use. Waste of money and time
Products used:
Unlock
These people are cheaters they cheat people take prepayment say that we can unlock the icloud after payment write that your account is not possible to unlock and instead of the money back give a voucher for unlocking sim
I had hoped to unlock my phone after reading a number of positive reviews, took about 1 month and a number of delays from them to finally tell me my phone was hard locked and that they could not perform the service. However, they kept my money. No refund, they issue a credit which I cannot see myself ever using. Bottom line, they have my money and my phone is still locked. Dishonest, scam, deceiving and a few other words come to mind. Beware
So as well as the obvious extra cost they cleverly hide from you initially even after you pay that (for me i paid £50) they do not unlock your phone. I placed the order in november and i was about to go and work in another country. They said it would be done in 24-72 hours (which is why i decided the money was worth it rather than paying £10 to EE and calling them up for ages). It has now been 3 weeks of me emailing them and them eventually getting back to be to say there is a delay. Now they have emailed to say their code supplier is closed until january. I am now having to spend lots of money buying a new phone as i need one for my job.
Tip for consumers:
DO NOT USE
Admittedly I am now pleased/relieved to have an unlocked phone.
However six days is much longer than anticipated or indeed advertised. I was also unaware that further payment would be needed after the "pre-order". I am a single mum and it was a long wait without the use of a phone, also despite several email attempts I never received any communication.
Absolute scam of a company and use coercive tactics to intimidate even when providing a supposed 100% money back guarantee. No money is returned and are intimidating me to not file a dispute or claim otherwise Iegal action will be taken against me... it's the most unprofessional business I've ever seen. Service was never rendered even when a test was paid for to validate.
At first being a bit sceptical after reading various reviews I was recommended by a friend who had used this service before so I decided to give it a go. The unlock took longer than first told but I was kept informed all the way by email. If you need your phone unlocked and it hasn't been blocked then give these a try. Thanks
This website is scam. At first they asked me 19.99 bucks and after that they said its non refundable and now pay another 30 bucks. What the hell.
Every single guy think why to loss 19.99 bucks so we make payment of 30 bucks, now after taking few days they tell you that there is some major issue your phone cannot be unlocked. We will sent you a coupon but they never give you.
They are just collecting money. BEWARE guys dont trust this fake website. This is completely SCAM
Fue muy facil el proceso, hace los cobros paso a paso y es confiable, sobre los tiempos de verificación son muy rápidos ya que te muestra una lista con todas las especificaciones y el avance del desbloqueo, al momento de hacer el segundo pagos ya es para el desbloqueo final y me decía que en 3 días y ciertas horas se hará, pero en realidad fue muy rápido y satisfactorio el resultado, hasta el momento no he tenido ningún inconveniente con este resultado. Estoy muy satisfecha.
Hola Nanci Rosas, Muchas gracias por tomarte el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con el rápido y satisfactorio proceso de desbloqueo de su iPhone XR de AT&T USA. Nuestro objetivo es brindar un servicio eficiente y fluido, y es fantástico saber que hemos cumplido con sus expectativas. Disfrute de su teléfono recién desbloqueado y, si tiene más preguntas o necesita ayuda en el futuro, ¡estamos aquí para ayudarlo! Saludos cordiales, Carlota
Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Cześć Grzegorz, dziękujemy za Twoją opinię! Przykro mi, że druga płatność i okres oczekiwania wywołały pewną frustrację, ale cieszę się, że wszystko zakończyło się pomyślnie. Jak wspomniałeś, czasami inne usługi mogą się poddać, gdy sprawy stają się trudne, i dobrze jest wiedzieć, że możemy Ci skutecznie pomóc. Jeśli masz dalsze pytania lub potrzebujesz pomocy w przyszłości, nie wahaj się z nami skontaktować. Ciesz się nowo odblokowanym Samsungiem Note 4! Pozdrawiam, Charlotte