• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1499

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75%
Positive
682
Neutral
30
Negative
197

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,310)

Rating

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user elaines705
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

My experience was iffy at first. I seen a couple of reviews that said they were a scam but after some time and a little extra money to get the problem I had resolved, everything eventually worked. Did take week longer than I expected so I almost gave up but man I'm glad I didn't. Sometimes you have to have patience I see. I really appreciate the hard work they took and the communication.

Reason I chose this business:

Based off the great reviews

Reason I chose this product:

My phone was lock to carrier spectrum

Quality
Thumbnail of user serenav28
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

My sister had an old iPhone 7 from AT&T that she no longer used. When my son broke his phone, she gave it to him. However, when we inserted the sim, we were informed it was locked. I found this service and thought it might be a scam, but was willing to give it a try and I am so glad I did! It took about 4 days for the unlock to fully occur, but it worked completely and my son's phone is up and running on his network. Super easy to use and affordable! Definitely recommend.

Quality
Thumbnail of user aliciaj281
1 review
1 helpful vote
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March 25th, 2023
Verified purchase

They charged $28 to see if it can be unlocked then hit me with another $65 to do it. Okay, fine. Then after waiting 2 weeks, they couldn't do it, and instead of refunding, they're like, "we're sorry, here's a credit for our store." I emailed them saying no, you can't help me, so give me my money back. Then they ghosted me...surprise, surprise...

Tip for consumers:
Whatever you do, do order from them

Products used:
Unlocking service

Service
Value
Shipping
Returns
Quality
Thumbnail of user grahamr38
1 review
0 helpful votes
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September 24th, 2019

I have been waiting since April the 10 2019 for my phone to be removed from iCloud data base, sent them a mail they responded it could take up to 90 days if you don't want to wait we will refund you with a another unlock voucher. I am still waiting now 25/09/2019 they will not respond to my E-Mails any more. Do not use this service.

Thumbnail of user grzegorzd5
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

Trochę się wkurzyłem, jak miałem zapłacić drugi raz i jeszcze czekać trzy dni, ale było warto.

Reason I chose this business:

Pozostali odpuścili, ostatnia deska ratinku

Reason I chose this product:

Chciałem uaktywnić stary telefon

Quality
Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Cześć Grzegorz, dziękujemy za Twoją opinię! Przykro mi, że druga płatność i okres oczekiwania wywołały pewną frustrację, ale cieszę się, że wszystko zakończyło się pomyślnie. Jak wspomniałeś, czasami inne usługi mogą się poddać, gdy sprawy stają się trudne, i dobrze jest wiedzieć, że możemy Ci skutecznie pomóc. Jeśli masz dalsze pytania lub potrzebujesz pomocy w przyszłości, nie wahaj się z nami skontaktować. Ciesz się nowo odblokowanym Samsungiem Note 4! Pozdrawiam, Charlotte

Thumbnail of user leoe9
1 review
0 helpful votes
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May 26th, 2016
Verified purchase

I am very satisfied with the quality of service provided and the time it took to unlock my iphone. After trying other websites before finding officialiphoneunlock, i will say they are by far the best option for unlocking your iphone.

Thumbnail of user peterj108
1 review
0 helpful votes
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April 26th, 2016

I was in doubt before but everything went smoothly. They took only 2 days to remove the iCloud lock and I am able to access my phone. Very much prompt and they kept me informed everytime. Will using them again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katep22
1 review
0 helpful votes
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November 3rd, 2015
Verified purchase

Easy to complete on line form and payment. Emails arrived quickly to confirm order. Went a bit quiet then - orginal SLA was 24-48 hours but it took 4 days and so I was getting a bit nervous as you don't hear anything until they hear back from the supplier... but that's not their fault. So after a bit of nail biting I'm a very happy chappy

Thumbnail of user karas247
1 review
0 helpful votes
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August 16th, 2023
Verified purchase

I needed to unlock my phone within a short time period, it would have taken up to 10 days to do for free with Vodafone so this was ideal as I received my unlock code within a couple of hours. The only thing is I didn't read it correctly and did not realise that you had to first pay to check if your phone could be unlocked, and then pay again to actually unlock. Meaning it cost £50 instead of the £23 I was expecting. So I would advice to make sure to read the terms thoroughly as I was reading it all in a hurry!

Reason I chose this business:

It was one of the top searches on Google and had good reviews and a quick response time.

Reason I chose this product:

I needed to unlock my phone promptly so it offered a good service to do this.

Quality
Thumbnail of user adilz3
1 review
0 helpful votes
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March 30th, 2020

Hi,
Its been 10 days ive still not received my order for my iphone xs max, after sending so many emails to direct unlock but with no response i am extremely disappointed and will report it to the consumer fraud agency and will take this matter to consumer court and sue direct unlocks.
Regards;
Adil zahid

Thumbnail of user chrisc198
1 review
0 helpful votes
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October 28th, 2015

Website states 24 to 72 hours for and update. After 3 weeks I've heard nothing from them, they don't reply to emails and won't discuss orders on the telephone. Status page does not update. Guess I've lost my money.
They also spend a lot of time on review sites trying to delete bad reviews. Don't trust!

Thumbnail of user raml3
1 review
0 helpful votes
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November 2nd, 2015

Placed a pre-order for removal of iCloud luck as it promised to get it done within 2 to 5 days, but unfortunately, even after two weeks, no update, no response to my three emails. Customer services do not discuss existing order, no wonder why! I was asked to pay £19.99 but taken £19.99 + £19.99 + £30 from my bank - no communications so refund is NOT possible. Typical scam so my suggestion would be to stay away; try elsewhere.

Thumbnail of user globalgutz74
1 review
0 helpful votes
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May 8th, 2023
Verified purchase

I have a new galaxy Z flip phone,I payed around $110.00 to get my phone unlocked.After around a month,they stated that they can't unlock it because my carrier hade a lock on the phone.Sent me an email stating that I will get credits instead of my refund that was guaranteed.I would not advise doing any business with this company.

Tip for consumers:
Do not do business with this company.

Products used:
They did not unlock my phone.

Service
Value
Thumbnail of user jimt382
1 review
7 helpful votes
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August 28th, 2020

First time paid $28, did not notice that this is just pre-order, only to help check whether the IMEI can be unlocked. Once they said your IMEI is available for unlock, they ask to pay $76 again for the official IMEI unlock. Ok... paid another $76, waited for more than 4 months till now and it is still not unlocked yet. Written email to them many times, completely useless! Never follow up at all! Don't trust this website, is a scam!

Thumbnail of user fredg54
1 review
11 helpful votes
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August 7th, 2017

So I paid the £19.99 then received an email saying that they required a further payment of £30 to process the unlock. Apparently this is hidden in the small print so technically its your fault for not reading but lets say its hidden in a way you will never find it! Ok my bad, so I paid the £30. Waited for a few days then got an email saying sorry it cannot be unlocked as its been reported lost&stolen. I can assure you it hasn't because it is my grandmothers iPad that was purchased brand new. So they said to send them the receipt of purchase and they will refund at least the £30. I did so and have now chased up for over 3 weeks, not a single refund or answer to any email. Disgusting service. Do not believe the fake reviews acting like it worked but the service is not great, they are all fake. This company should be reported to trading standards they are based in the UK

Thumbnail of user tiks2
1 review
1 helpful vote
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September 3rd, 2022
Verified purchase

Ok, so they tell you all the good thing but they can't unlock the phone! I've been waiting and waiting almost 6 months but still the phone is not unlocked! Yes I contacted to customer service and they always say "some unexpected error happened and delayed"! Well they told me that the phone would be unlocked within a day, a week, 14 days every time I ask and never ever unlocked! The expected processing time keeps playing with you by showing 14 days, 3 days, 1 day and go back to 14 days again! Again guys, don't waste your money and time. These people are joke. All of my friends are also ripped off by these guys. They should be banned!

Tip for consumers:
Don’t use. Waste of money and time

Products used:
Unlock

Thumbnail of user faradjh
1 review
3 helpful votes
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July 11th, 2017

These people are cheaters they cheat people take prepayment say that we can unlock the icloud after payment write that your account is not possible to unlock and instead of the money back give a voucher for unlocking sim

Thumbnail of user hunterj25
1 review
1 helpful vote
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June 28th, 2020

Its been 4 days now and i have emailed them twice and still no response. They do not list anything clearly and they certainly don't respond to customers. Its a shame people get away with stealing money like this.

Thumbnail of user mjoaomartin
1 review
1 helpful vote
  • Send Message
October 26th, 2023

I had hoped to unlock my phone after reading a number of positive reviews, took about 1 month and a number of delays from them to finally tell me my phone was hard locked and that they could not perform the service. However, they kept my money. No refund, they issue a credit which I cannot see myself ever using. Bottom line, they have my money and my phone is still locked. Dishonest, scam, deceiving and a few other words come to mind. Beware

Service
Value
Returns
Quality
Thumbnail of user laurab133
1 review
2 helpful votes
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December 11th, 2015

So as well as the obvious extra cost they cleverly hide from you initially even after you pay that (for me i paid £50) they do not unlock your phone. I placed the order in november and i was about to go and work in another country. They said it would be done in 24-72 hours (which is why i decided the money was worth it rather than paying £10 to EE and calling them up for ages). It has now been 3 weeks of me emailing them and them eventually getting back to be to say there is a delay. Now they have emailed to say their code supplier is closed until january. I am now having to spend lots of money buying a new phone as i need one for my job.

Tip for consumers:
DO NOT USE

Service
Value
Shipping
Returns
Thumbnail of user kimberleyf
1 review
1 helpful vote
  • Send Message
June 9th, 2016
Verified purchase

Admittedly I am now pleased/relieved to have an unlocked phone.
However six days is much longer than anticipated or indeed advertised. I was also unaware that further payment would be needed after the "pre-order". I am a single mum and it was a long wait without the use of a phone, also despite several email attempts I never received any communication.

Service
Value
Returns
Quality
Thumbnail of user alf202
1 review
0 helpful votes
  • Send Message
June 23rd, 2023
Verified purchase

Absolute scam of a company and use coercive tactics to intimidate even when providing a supposed 100% money back guarantee. No money is returned and are intimidating me to not file a dispute or claim otherwise Iegal action will be taken against me... it's the most unprofessional business I've ever seen. Service was never rendered even when a test was paid for to validate.

Service
Value
Shipping
Returns
Quality
Thumbnail of user markf92
1 review
0 helpful votes
  • Send Message
November 1st, 2015
Verified purchase

At first being a bit sceptical after reading various reviews I was recommended by a friend who had used this service before so I decided to give it a go. The unlock took longer than first told but I was kept informed all the way by email. If you need your phone unlocked and it hasn't been blocked then give these a try. Thanks

Thumbnail of user manishs33
1 review
2 helpful votes
  • Send Message
May 23rd, 2017

This website is scam. At first they asked me 19.99 bucks and after that they said its non refundable and now pay another 30 bucks. What the hell.

Every single guy think why to loss 19.99 bucks so we make payment of 30 bucks, now after taking few days they tell you that there is some major issue your phone cannot be unlocked. We will sent you a coupon but they never give you.

They are just collecting money. BEWARE guys dont trust this fake website. This is completely SCAM

Thumbnail of user nancir16
1 review
0 helpful votes
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April 26th, 2024
Verified purchase

Fue muy facil el proceso, hace los cobros paso a paso y es confiable, sobre los tiempos de verificación son muy rápidos ya que te muestra una lista con todas las especificaciones y el avance del desbloqueo, al momento de hacer el segundo pagos ya es para el desbloqueo final y me decía que en 3 días y ciertas horas se hará, pero en realidad fue muy rápido y satisfactorio el resultado, hasta el momento no he tenido ningún inconveniente con este resultado. Estoy muy satisfecha.

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Nanci Rosas, Muchas gracias por tomarte el tiempo de dejarnos una reseña. Estamos encantados de conocer su experiencia positiva con el rápido y satisfactorio proceso de desbloqueo de su iPhone XR de AT&T USA. Nuestro objetivo es brindar un servicio eficiente y fluido, y es fantástico saber que hemos cumplido con sus expectativas. Disfrute de su teléfono recién desbloqueado y, si tiene más preguntas o necesita ayuda en el futuro, ¡estamos aquí para ayudarlo! Saludos cordiales, Carlota

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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