• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.8 stars from 3,310 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1499

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75%
Positive
682
Neutral
30
Negative
197

Instant Feedback

22,048 reviews

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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,310)

Rating

Timeframe

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user paulos33
1 review
4 helpful votes
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November 1st, 2018

You must be aware that the payment you make is just a pre-order.
After some time when you receive the order confirmation email you'll understand the all picture.
Yes it's a scam and i believe that this company lives mostly with the revenues of orders that are never finished. After you understand you've been tricked you are not going to pay the extra amount they ask for.
My order was number **************

Thumbnail of user gokhang2
1 review
0 helpful votes
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August 3rd, 2020

Paid $28.00 to unlock my iPhone. They never mentioned any other payments. 2 hours later (after my payment is cleared) they asked me to pay another $273.00 as a final payment. They said $28 is for pre-order eligibility checks.

This is a very professional scam. They are very good at fraud, and eat you piece by piece. Professionally designed fraud company. Please be aware!

Thumbnail of user neilb74
1 review
3 helpful votes
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November 27th, 2017

This company is an absolute rip off, please don't use them. A few days ago I paid £20 to unlock an iPhone 6 and (I have the screenshots) nowhere at all did they mention there would be another fee of £56. If you dont pay the second fee then you don't get a refund. Really unbelievable. Please use any other company other than this one. I'm seething with them!

Thumbnail of user mattc75
1 review
1 helpful vote
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May 24th, 2016

I came across this website and it was to good to be true! The original price was $14.00 but the $#*!s charged me twice $22.69. I contacted them and they were so $#*!ing rude/mean. They say they have all my information and that they were going to posted on social media. Which i don't give a F... They refuse to refund my money... them they send me an email asking for 19.00 extra charge. My phone was never unlock. But i'm report as a fraudulent transaction through my bank. And I'm getting my money back...:-)

Thumbnail of user juanm1532
1 review
0 helpful votes
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April 15th, 2024
Verified purchase

The best and easy way to unlock your cell phone! As easy as 1-2-3;-)

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Juan,

Thank you for taking the time to leave a review. I'm glad to hear your unlock for the iPhone 6S Plus from Telcel Mexico is complete. If there's anything more we can assist you with or if you have further questions, don't hesitate to ask. Enjoy your newly unlocked iPhone, and we look forward to serving you again!

Best regards,
Charlotte

Thumbnail of user angels37
1 review
0 helpful votes
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October 29th, 2015
Verified purchase

This company were so great and helpful even when there was backlog out of their hands, due to their connections they made sure my phone became priority. I'm extremely happy with the price (compared to other online and local shop prices) and I now have an unlocked phone to any network, so whether sell it on or keep it once done I will always have an accessible phone. Their customer service was always on hand and updates were sent regularly. So despite the length it took to unlock they did their best to make sure I understood the situation and constantly tried to speed it up. Definitely would recommend this company and their services to anyone!

Thumbnail of user lorraneb
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Confesso que fiquei com medo de ser um golpe, mas mesmo assim eu quis pagar para ver!
No início foram cobradas um valor de 28 dólares e depois me cobrou 50 dólares pelo desbloqueio padrão mas o meu caso não entrou no padrão então me enviaram o valor do desbloqueio premium onde finalmente deu certo!
Estou super feliz com isso!
Podem confiar realmente da certo!
O meu demorou 5 dias para o desbloqueio!

Thumbnail of user ricc204
1 review
0 helpful votes
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December 19th, 2015
Verified purchase

Took a little longer than expected (1 week) but after reading the description this can be because of the network provider and not OfficialiPhoneUnlock.
Overall very good comms and very easy service.
Really pleased, would def recommend and def use again.

Thumbnail of user michaelk1406
1 review
2 helpful votes
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January 6th, 2020

https://www.officialiphoneunlock.co.uk/ don't pay anything from this company its a-scam they will take ur money and keep giving excuses and they wont refund you my imei is ************** after i paid for t mobile unlock they asked me to pay for more

Thumbnail of user angels51
1 review
0 helpful votes
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May 18th, 2016
Verified purchase

For days I've been looking for a site that could unlock my AT&T iPhone 6. Everywhere I looked they wanted to much. I even asked my friend who works at apple and he wanted $100 bucks and it was going to take about week. So after searching and searching I found this site and went with it. It took less then 24 hours. Oh i cant forget about this, it was cheap. I will refer everyone to use you guys. Great service. Thank you.

Thumbnail of user angryu6
1 review
1 helpful vote
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November 4th, 2021

They don't clearly say that you have to pay a fee to check if the phone/device is eligible or not. After that if it "passes" they charge you another fee to unlock it and sometimes (this was my case) it takes ages to actually get a response from them and they didn't unlock my phone. They keep sending the same emails that everyone is getting and they won't refund the money. Don't use this service. Try other alternatives, but whatever you do, if you pay them you will not get your device unlocked.

Tip for consumers:
expensive and not trustworthy

Products used:
Phone Unlocks

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherryc7
1 review
0 helpful votes
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September 23rd, 2015
Verified purchase

A reasonable price of £39.99 to unlock my iPhone 6. The service provided was very efficient with email updates. I was actually surprised this was completed over the weekend, since I submitted my request to unlock on a Thursday evening. I've now tried and tested my unlocked iPhone with another SIM.

You have one happy customer, as I've tried endless number of times to unlock it directly with O2. However they kept saying that since I bought the phone via third party, then they are unable to unlock it. I had no intention in changing over to another network, but it's very useful to have a local SIM when I travel abroad. Thank you for your great service. My husband has decided to unlock his iPhone now, so you have another customer on its way.

Thumbnail of user lawrencej9
1 review
0 helpful votes
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June 10th, 2016
Verified purchase

I had taken this Sprint Iphone to two different unlocking services and both ended up giving me my money back because they could not do the job. Finally I decided to try these guys and while it took awhile they were successful at getting the job done. I am sure glad I decided to give these guys a try. I will be using them again next time I get one of these Sprint locked phones.

Thumbnail of user leopoldinel
1 review
0 helpful votes
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February 14th, 2022

Big Scam! I paid way more than any unlock service before (I also had to pay twice! Some kind of "first step" is required, to see if they can unlock the phone, I should have known by then). They didn't manage to unlock my phone. In order to get my money back, I was told, I had to send the proof of purchase of my phone, f. Ex. Bill. Which I did! Since then no answers, no refund! I tried to contact them again, they only send me a generic answer. I pressed for an explanation, since then no answer... Stay away, if you want to keep your sanity and your money!

Tip for consumers:
Don't use them, it's a scam

Products used:
Online Product

Service
Value
Shipping
Returns
Quality
Thumbnail of user jamieb1183
1 review
0 helpful votes
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March 14th, 2023

False advertisement in every way. They advertise instant unlocking but in reality it actually takes a week. IF they can even unlock it which usually they can't. They will not refund you under any circumstance other than a credit for another unlock, which is the same as no refund. Stay far far away from these people. There are far better companies out there.

Tip for consumers:
Stay away

Products used:
IMEI unlocking

Service
Value
Returns
Quality
Thumbnail of user rabindrab
1 review
0 helpful votes
  • Send Message
May 1st, 2016
Verified purchase

I just want to say please guys go ahead this website is not fake like others. One of the Excellent service within 19 days, my iPhone 5 from japan Soft bank unlocked. I'm really so happy with this service and it will definitely will work, you just wait the time which is they will say when you purchased. Im really appreciated for your work to official iPhone unlock service, Thanks a lot once again and anybody's who want to unlock your iPhone please just use this site. It will be sim free any county you go, you can use their local SIM card. Good luck to everyone!

Thumbnail of user davisu8
1 review
1 helpful vote
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February 9th, 2023
Verified purchase

Basically they charge you $28 to just look up your phone and see if it is eligible. You can do that for free. Stupid tack on cost. Then they charge you $42 to actually unlock it. I probably should have done more thorough reading on what I was buying but the main reason I'm there is to unlock the phone not to see if it's eligible.

Tip for consumers:
The first $28 is just for an eligibility check. No refunds on it.
Then you pay the actual $42 for the unlock.

Products used:
Wanted to do an iPhone unlock.

Service
Value
Shipping
Returns
Quality
Thumbnail of user darrellp130
1 review
0 helpful votes
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July 9th, 2022

I paid them the full price, in 2 increments, amounting to approx. $68. After their estimated time of 2 days, the progress was noted at 99% and "IMMINENT" for time remaining. My emails have gone unanswered, and it is now 4 full days. An absolute scam, and they are located in England, I'm sure, to avoid any US lawsuits.

Tip for consumers:
That this company is an outright sham. In today's world, it is necessary to have a phone, and mine locked up, so I had no communication other than email. I have no idea how they had a rating of 4.2 of 5. They don't respond to my emails.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user spicerl
1 review
0 helpful votes
  • Send Message
October 22nd, 2015
Verified purchase

This guys are the real thing, they will get your phone unlocked.
My phone is an iPhone 6 plus locked to T-Mobile USA and I need it to use it internationally, it was done on time as promised.
They got my future business! I highly recommend their service.

Thumbnail of user tibisaj
1 review
1 helpful vote
  • Send Message
May 18th, 2016
Verified purchase

My iPhone is still locked & I got charged double the price. Id like my money back please or at least unlock it properly this time. You guys seem like a legit service after all the reviews I read, I hope this problem can be solved! Thank you

Thumbnail of user ct498
1 review
0 helpful votes
  • Send Message
November 15th, 2023
Verified purchase

Phone unlocked to any network within half hour.
Although I thought it was only going to cost the initial £11.99, I didn't realise I had to pay the extra £26 to actually unlock it. But I didn't read the small print, just wish that was obvious before paying the first payment.

The service itself was great and fast so can't complain.

Reason I chose this business:

First website that came up on google

Reason I chose this product:

First website that came up on google

Quality
Thumbnail of user stevep114
1 review
5 helpful votes
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May 27th, 2016

Website says one price, two days later more than doubled in price!

Fully prepared to pay £19.99 but then a day or so later i get an email saying pay an extra £30. As if that isn't bad enough theres rumours all over the internet that after you pay that they tell you phone is nicked and iCloud activation unlock can't go ahead.

As if all that isn't bad enough, they refuse to refund the initial charge saying its a deposit...

Thumbnail of user adamb111
1 review
0 helpful votes
  • Send Message
October 29th, 2015
Verified purchase

I am very grateful for the phone being unlocked and working. I did however doubt the process once I initially signed up as your pricing is very ambiguous, misleading and not clear. I also attempted to call the help line and was left on hold for 25 minutes before I gave up. I did appreciate the email updates despite the phone taking weeks to unlock rather than the suggested 3-5 days. Now that I am familiar with your processes and understand it takes longer than suggested, I would use your services again.

Thumbnail of user candiceh210
1 review
0 helpful votes
  • Send Message
November 2nd, 2023

I needed my ICloud unlocked from a motherboard I bought online. Apparently it was reported as lost. This company first charges you $50 to just do a "check"…be sure to read the fine print! After this "check" you are prompted to pay another $50 for the iCloud bypass. After paying $100 I was told my iCloud could not be bypassed. They issued me a $100 credit, which I will never use. Don't waste your money.

Products used:
iCloud unlock

Service
Value
Returns
Thumbnail of user sarahs192
1 review
0 helpful votes
  • Send Message
October 24th, 2015
Verified purchase

Took 4 weeks to get it unlocked and they were really bad at keeping me informed as to what was going on!
Ended up costing me £60.00 and the person who I was selling my phone to pulled out in the end as they like myself were fed up with waiting!
Will never use this company again

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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