• Direct Unlocks

Direct Unlocks

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Overview

Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.

  • Quality
    1495

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 75.3%
Positive
683
Neutral
30
Negative
194

Instant Feedback

22,048 reviews

379
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How would you rate Direct Unlocks?
Top Positive Review

“Very easy timely and effective.”

Greg W.
9/14/24

Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!

Top Critical Review

“Absolutely pathetic.”

Nate A.
9/17/24

Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.

Reviews (3,306)

Rating

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Reviews that mention popular keywords

credit note (49) time frame (37) eligibility check (38)
Thumbnail of user jaroslav1
1 review
1 helpful vote
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May 10th, 2022

I've been waiting for a year to unlock, no answers email or phone. Hopeless, money away phone has been lying in a drawer for a year. I do not recommend

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Thumbnail of user met39
1 review
0 helpful votes
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July 16th, 2023

Be aware...Scam artists, first I paid $28 then they said in order to unlock your phone you need $45 extra to get the code fome previous company Guess what? I paid it then they said oh we can't unlock your phone but we have to do it remotely and that will cost $178 but you will get $45 credit.
STAY AWY PEOPLE YOU WILL LOSE YOUR MONEY.

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Thumbnail of user michaelp5914
2 reviews
0 helpful votes
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June 19th, 2023
Verified purchase

Was a very painless easy experience. Everything went better than expected first code unlocked the phone, and phone is working even better than expected.

Reason I chose this product:

Would do it again, though I would try because of the reviews.

Quality
Thumbnail of user kristofferc
1 review
0 helpful votes
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June 10th, 2016
Verified purchase

I cant believe it. The service is fast. This site is truly gives guarantee on your money back if the the unlock is serviceable. And i used it to unlock another iphone.

Service
Thumbnail of user jamesj156
2 reviews
2 helpful votes
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June 4th, 2016

BEWARE OF THEM AND DO NOT PAY THEM ANY MONEY AND THIS IS A SCAM.
These people are fraud and this is scam. They have made me to pay them twice but the never unlocked my phone and they never refund my money. These people are bunch of scumbags.

BEWARE OF THEM AND DO NOT PAY THEM ANY MONEY AND THIS IS A SCAM.
These people are fraud and this is scam. They have made me to pay them twice but the never unlocked my phone and they never refund my money. These people are bunch of scumbags.

BEWARE OF THEM AND DO NOT PAY THEM ANY MONEY AND THIS IS A SCAM.
These people are fraud and this is scam. They have made me to pay them twice but the never unlocked my phone and they never refund my money. These people are bunch of scumbags.

Thumbnail of user joso22
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

My experience y the best we I used for unlocking the phone

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello José,

Thank you for taking the time to share your experience. I'm thrilled to hear that your phone unlocking was successful! At Direct Unlocks, we're committed to providing our customers with reliable and efficient service.

If you have any further questions or need assistance with your unlocked Samsung S23, feel free to reach out. Enjoy the newfound freedom with your device!

Warm regards,
Charlotte

Thumbnail of user keithd32
1 review
1 helpful vote
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September 17th, 2015
Verified purchase

Just be sure to read what ur unlocking its a for sure thing as fare as unlocking ur network but I'm not sure on iCloud blocked devices just read all details and besure ur needing what they offer lol I was confused and bought it and my device was iCloud locked because I change the password to a password that I was unable to remember for therefore I was unable to access the iCloud account went to Apple and was unable to answer one security question so my phones pretty much paperweight and less I can hack the code and I don't think there is a service out there that provides that here legally but yes I like the service and if I ever have a device is locked on any carrier I will probably use this website. In future use because of it's straightforward and quickness to respond in email with informational details about order

Thumbnail of user edwardj838
1 review
0 helpful votes
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March 15th, 2023

Be careful...they say they already have your codes and then ask for more money. You pay and then they tell you they can't unlock it...they then refuse to refund.

Thumbnail of user kellyn625
1 review
0 helpful votes
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July 29th, 2023

Scams, don't try. They will lie to you and will charge you. They first ask $28 then ask you to pay another $45. You will notice it's a scam when you get their email in spam. Don't use it.

Thumbnail of user jenac36
1 review
0 helpful votes
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March 8th, 2024
Verified purchase

Very easy process. Simple instructions and easy steps to follow. Very simple

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Jena,

It's fantastic to hear that you found the unlocking process straightforward and the instructions easy to follow! We're thrilled to have been able to assist you in unlocking your Samsung Galaxy Z Fold 3 5G. If you have any further questions or need additional assistance, please don't hesitate to reach out. Enjoy your newly unlocked device!

Warm regards,
Charlotte

Thumbnail of user simong28
1 review
0 helpful votes
  • Send Message
May 5th, 2016
Verified purchase

I was scouring the Internet when I discovered iPhone unlocking and was surprised by reading an iPhone 5s can be unlocked I bought the phone not knowing it was locked to a network therefore could not use my old number not wanting to change my number and I submitted the form with the PayPal payment and within four days I had the code on my iPhone

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Thumbnail of user colinc33
1 review
0 helpful votes
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September 22nd, 2015
Verified purchase

Great experiance I needed an iphone 5 unlocked from orange network, I used yhe online order form and accidently put in the wrong email address I contacted them straight away to ammend the email address, they ammended straight away phonec was unlocked within 48 hrs over weekend

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Thumbnail of user haakonh
1 review
0 helpful votes
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May 9th, 2017

They make you believe the price for the unlock is £20, so you pay, and then they force you to pay £34 MORE to get the actual unlock.

Opaque and misleading website. Avoid like the plague.

Thumbnail of user kurdeliaha
1 review
0 helpful votes
  • Send Message
February 25th, 2024
Verified purchase

I will recommend this to anyone they did exactly what they said now my phone is unlocked

Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello Kurdeliah Abdullah,

Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that your iPhone 7 Plus is now successfully unlocked and that you found our services to be as promised. It's fantastic to know that your experience with Direct Unlocks was a positive one.

If there's anything more we can do for you or if your friends and family need assistance with unlocking their phones, please don't hesitate to recommend us or reach out again.

Enjoy the freedom of your unlocked iPhone!

Best regards,
Charlotte

Thumbnail of user kazuhikom
1 review
0 helpful votes
  • Send Message
June 28th, 2016
Verified purchase

Thank you for having you unlock my iPhone 6.
My iPhone 6 is available to me with other carriers without a problem.
But it was better when you could unlock my iPhone 6 earlier.

Thumbnail of user candim39
1 review
0 helpful votes
  • Send Message
May 2nd, 2023

You pay them to make sure the device is eligible to be unlocked and they conduct some unknown process and determine your device to be eligible. Then you pay another fee to unlock the device. In my case I received an email stating that my unlock codes were ready and just to pay the fee which I did. I was then told it would take 24 hours, then 7 days, then my case was expedited. Finally I was told the device was hard locked and they couldn't unlock it. They suggested that I pay someone else to do it. They did give me a credit to use their service on another device however I don't trust this site now so I asked if they would just refund me. After my third time emailing them asking to be refunded they sent a threatening email back siting their terms and conditions on Fraud and Deception.
They took money for a service they did not provide but I'm the fraud. Lesson learned.
I kept all emails of our interactions, screenshots on the messages on the website and receipts of payment. Maybe one day some one file a lawsuit on them.

Tip for consumers:
Find a local service for unlocking phones.

Products used:
Unlock code for cell phone

Service
Value
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Quality
Thumbnail of user brandonh42
1 review
0 helpful votes
  • Send Message
June 7th, 2016
Verified purchase

Was very happy to have my iPhone 6+ unlocked from Sprint. Now I can use it wherever and be happy. Phone was given to me and I fixed it and been dying to use it.

Thumbnail of user katherinea8
1 review
0 helpful votes
  • Send Message
January 7th, 2016
Verified purchase

I was pleased with the service received. I was kept informed at each stage how the unlock was progressing. I would definitely use again in the future.

Thumbnail of user kdd12
1 review
1 helpful vote
  • Send Message
August 24th, 2022

This is a scam. They will not unlock your phone. They will not even respond to your emails. I had to reach out to the credit card to dispute the transaction.

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Value
Quality
Thumbnail of user aaliyahc32
1 review
0 helpful votes
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January 27th, 2024

They refuse to refund for garbage, fake services and only have false generated reviews on their app. Avoid these scammers!

Tip for consumers:
there was an extra charge after initial payment for "instant unlock codes and service" was advertised.

Products used:
directunlock

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Value
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Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hello,

Thank you for taking the time to share your feedback. I'm genuinely sorry to hear that your experience did not meet the expectations set by our advertising.

I want to assure you that our services are genuine and we strive to provide a positive experience. In regards to the additional charge, as outlined in our terms, all phones require an initial Eligibility Check followed by an Unlocking Payment. We aim for transparency, and these costs are indeed outlined on the checkout page prior to purchase.

If your order status is awaiting payment and you wish to continue the unlocking process, we'd be glad to assist you further. If there's anything specific that's caused concern or if you need clarification on any part of the process, please don't hesitate to reach out to our Live Support through your tracking page for personalized assistance.

We value your patronage and are here to support you every step of the way.

Kind regards,
Charlotte

Thumbnail of user bogasb
1 review
0 helpful votes
  • Send Message
April 18th, 2020
Verified purchase

You think you will be pay £20, placed the order and thay ask you to pay another £20, so not cheap, but part that everything like they said, on time and phone unlocked, happy

Value
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Thumbnail of user cherylf18
1 review
0 helpful votes
  • Send Message
October 20th, 2015
Verified purchase

If it works great and I really appreciate it! I will tell a friend to tell a another friend because if it's unlocking you people are the best thank you!

Thumbnail of user matast1
1 review
0 helpful votes
  • Send Message
April 22nd, 2024
Verified purchase

Quise desbloquear mi celular del modo convencional y no fue posible por lo que tuve que hacer un desbloqueo remoto USB y el resultado fue satisfactorio!

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Thumbnail of user jodys349
Customer Service R. – Direct Unlocks Rep

Hola Matías, ¡Estamos encantados de saber que tu desbloqueo remoto de USB fue exitoso y satisfactorio! Siempre es gratificante ayudar a nuestros clientes a liberar sus teléfonos para usarlos con diferentes redes. ¡Disfruta de tu Samsung Galaxy S20+ 5G recién desbloqueado! Si necesita más ayuda o tiene más preguntas, no dude en ponerse en contacto. Gracias por elegir nuestro servicio y esperamos poder servirle nuevamente en el futuro. Saludos cordiales, Carlota

Thumbnail of user johnc6916
1 review
0 helpful votes
  • Send Message
September 19th, 2021

Its waste of money they will keep tellling will take few more days and not happening and we cant cancel the transaction with crad issues as they will extend this till that period ends.

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Thumbnail of user omarl43
1 review
0 helpful votes
  • Send Message
June 14th, 2020

I paid $71 dollars on may 06 to unlock my samsung note9 TODAY IS MAY 15 AND THIS "company " don't unlock my phone and I can't get any REFUND. It's no fair how this mother$#*!ers stole the money of poor people. DON'T DO BUSINESS WITH THIS RATS!

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Thumbnail of user jodys349
Customer Service R.
Typically responds within 2 days

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