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Direct Unlocks has a rating of 3.9 stars from 3,306 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Direct Unlocks most frequently mention great service, sim card, and time frame. Direct Unlocks ranks 1st among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
22,048 reviews
Direct Unlock provided excellent service! They unlocked my phone quickly and efficiently, delivering results in less time than expected. The process was smooth and hassle-free, with great customer support throughout. I highly recommend them for anyone needing a fast and reliable phone unlocking service. Absolutely worth it!
Took over 20 DAYS to unlock! And spent the 100 to get it unlocked immediately. And bc of the longest waiting time. I now have unlocked my phone for no reason. So direct unlock wasted my time and my money. Sent multiple emails stating that the almost month wait was too much, and wanted a refund but was declined! 0/10. Had to put one star just to even write this review but that's the only reason I put one star. Highly disappointed and definitely not satisfied.
It took them more time than it was on advert... But they were contacting me with update... And delay was because new Iphone 6s was coming out... But it iz working now. And im happy..
Done with efficiency timeliness. And complete walk through of instructions and directors
I asked for my iPhone 5s which was locked to O2 to be unlocked. I paid and got feedback saying 2-5 days depending on network. After 3 days it was on and working. Brilliant service
I purchased an iPhone 4s on craigslist, little did I know it was blacklisted / blocked on the carrier's system.
Official Phone Unlock did a great job unlocking it for me. It took a little longer because it was a blocked phone, but they did it in the end.
FANTASTIC SERVICE!
Easy and fast. Very satisfied with the service I received. I would definitely recommend them to family or friends.
I HAVE SENT SEVERAL MAILS TO YOU FOR DETAILS BUT I AM TOTALLY UPSET WHEN I COULD NOT RECEIVE ANY MAIL FROM YOU (WHAT IS YOUR RESPONSIBILITY- I HAVE PAID FOR YOU). TOTALLY UNPROFESSIONAL ATTITUDE. I AM ALSO WORKING SEVERAL CLIENTS IN THE EITHER COUNTRY LIKE (UK, USA, CANADA) BY ONLINE.
I KNOW WHAT IS MY RESPONSIBILITY. THIS IS MY LAST MAIL TO YOU. I HOPE YOU WILL THE POSITIVE RESPONSE OF THIS MAIL. OTHERWISE, I WILL POST BAD FEEDBACK IN THE FORUM AGAINST YOU AND ALSO GOOGLE.CO.UK. AND I KNOW HOW CAN SPAMMY LINKS FOR YOUR SITE IN GOOGLE.
I needed my iPhone 6 plus unlocked upon my arrival in Poland from the US. Within 48hrs, my phone was unlocked. Superb service and I recommend to anyone.
I placed an order at the end of March 2022 to unlock an iPhone. As many have stated, they double charge you. The first payment is to "validate" that your phone can be unlocked and the second payment is to actually unlock the phone. This is NOT made clear in the purchase process, but since they confirmed that they would be able to unlock my phone, I decided it was worth a shot.
The order was submitted on March 29th and I am writing this review on May 24th. It has been almost two months since this unlock was requested. I have emailed them 6 times throughout this process over the two month period. They say that they answer every email but I have only received two replies stating the same thing... that they are "currently chasing the IMEI" and there is zero resolution on this issue.
I have contacted them requesting a refund, but have yet to hear back and honestly do not think that I will ever hear from them again. I have attached a photo of the order tracking. This shows the time frame as I stated as well as the only two replies I have received from this company.
I will be looking further into other avenues to report this business to (BBB, etc) and would strongly suggest not choosing this company for any of their services.
Products used:
none, simply charged money for no services
No a good compay be aware. Expensive and thieves. Put a iphone to be unlocked took a month to let me know they cannot do it after charged me 100 dollars
I paid initially for a check to be done on my handset. Direct Unlocks returned to me with good news the handset can be unlocked, for a further fee. I did go ahead with the second payment. They then returned to me a week later with an update that unfortunately they could not unlock my handset. Instead of a refund, they offer me credit which is useless to me. If I wanted a refund I had to prove the handset was not in contract or blacklisted, which it wasn't. They conveniently offer a link to a site to perform a free check. What do you know my phone was blacklisted. (It absolutely isn't) I bought the phone prepay and it was sealed in a box direct from Vodafone. I paid an independent provider to carry out a health check on my handset, what do you know 100% clean. (1) It's clear they have affiliates with the health check site they gave me a link to, also note this related site has just as terrible a reputation. (2) They were paid a fee to check if the phone was eligible to unlock. Why say it can be unlocked then not fulfill the deal, then not offer a refund. I will tell you why these guys are 100% untrustworthy. Do NOT do business with these guys. I took a chance out of desperation do please learn from my mistakes. You will only lose your money!
* Direct Unlocks attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
They will advertise one price only to say give us another 50 to unlock it. Then they will say it's too hard to unlock and they can't do it.
Products used:
None
Hello!
Thank you for taking the time to share your experience with us. I understand you're feeling frustrated with the payment process. It's important to know that the initial cost you pay includes the Eligibility Check for your phone which is a necessary step to determine the unlocking process. If your phone is eligible, then an Unlocking Payment is required to proceed with the service, as outlined on the checkout page prior to purchase.
There are instances where certain phones may be more challenging to unlock, and while we do our best, some factors may prevent the unlock from being successful. As our terms state, if we can't unlock your phone after having tried a Premium Service, we will provide a full refund for both Standard and Premium Service payments.
We'd like to ensure we resolve your concerns to the best of our abilities. If you could please provide us with the IMEI of your device, it will help us to locate your order and assist you further. You can also use the Live Support on your tracking page for immediate assistance.
Thank you for your patience and understanding. We're here to help make this right for you.
UPDATE... AVOID
UPDATE, AVOID
UPDATE! Finally got a response. Got told that the company was taken over after I had lodged my unlock, and that because my transaction was done prior to them taking over the company they can't refund my Money! They also told me their was pretty much no chance my ipad was going to be unlocked in the 1st place! AVOID! Waited almost 10months for my premium unlock only to be told it's been cancelled. No reasons given as to why and all I was offered was a credit which I can't even use on another premium unlock. DO NOT WASTE YOU'RE TIME OR MONEY. I'm $130 out of pocket for nothing!
Tip for consumers:
Dont use them
Products used:
none
This website is a real scam.
IT charge you a price without telling YOU THAT THE PRICE COULD BE HIGHER AND THEN IT ASK YOU FOR MORE MONEY.
IS A REAL SCAM GUYS PLEASE BE CAREFUL AND DON GET FOOL BY THEIR EASY METHOD TO SELL
I PLACED AN ORDER AND WAS TELLING ME THAT IS 14.99 USD AND I HAVEN`T GOT ANY EMAIL TO CONFIRM THE PURCHASE OR TO SHOW ME ANY CONFIRMATION REGARDING THE PAYMENT DONE.
NOW TO COST IS UP TO £53.00.
THEIR THERMS ARE VERY TRICKY ALSO. TRUSTPILOT 5STARTS REVIEWS I ALSO KNOW THAT ARE FAKE.
I HOPE THIS IT WILL HELP OTHERS NOT TO GET SCAMMED LIKE ME.
Don't trust this "company,, 8 mounts ago I paid 43 £ to unlock my phone, they don't anwear to mails not answering the phone, definitely its a scam.My phone its still locked. Don't use this company.
After initial payment, then sequential $118 additional, the phone was still not unlocked
Hello Eyuriel Benitez,
Thank you for reaching out and for your payments toward the Eligibility Check and Standard Unlock for your Galaxy S22 Ultra 5G. I understand that your phone is still not unlocked after these steps.
If your Galaxy S22 Ultra 5G is not prompting for the unlocking code, it seems like the next step for us would be to move forward with a Remote USB Unlock. This service is required if your phone doesn't ask for an unlocking code when a non-AT&T SIM card is inserted.
Your order status indicates that it's "Reported as Not Unlocked, waiting customer feedback." Please confirm if your device did not prompt for an unlock code upon inserting a non-AT&T SIM card. If this is indeed the case, the Remote USB Unlock service would be the next course action to unlock your device.
Let's work together to get this resolved. Your satisfaction is important, and while I understand this may be frustrating, I'm here to assist you throughout this process to achieve a positive outcome.
Best regards,
Charlotte
I am really thankful to officialunlock. Their service is very genuine and quick. I ll recommend to all who want to unlock their phone from any country.
Every need to file cyber crime against it and ask nochex for refund... i file cyber crime againt them... and everyone should do it who got cheated...
From here
http://www.actionfraud.police.uk/
I did not trust in the begining but now i am sure it is a good web (OfficialiPhoneUnlock.co.uk) for unlocking the phone. I will use it in future as well.
Plz dont use these ppl, their a bunch of scammers, their keep trying to extort more and more money from you, and you wont get the service you paid for,
Excelente servicio para desbloqueo de tu teléfono no me quejo recibí el código en menos del tiempo estipulado.
Pues investigue un poco y fue el que me convenció más
Porque vie que varias personas posteban que si obtenian el código de desbloqueo
Hola Danny Perez, ¡Muchas gracias por tomarse el tiempo para dejar una reseña tan positiva! Estamos absolutamente encantados de saber que el servicio superó sus expectativas y que recibió su código de desbloqueo rápidamente. Si hay algo más que podamos hacer para ayudarlo o mejorar aún más su experiencia, háganoslo saber. Apreciamos su investigación y que haya confiado en las experiencias de otros para elegir nuestro servicio de desbloqueo de su Samsung Galaxy S24 Ultra. Nuestro objetivo es seguir brindando un servicio de alta calidad y comentarios como el suyo son increíblemente alentadores. Recuerde, si necesita más ayuda o tiene alguna pregunta sobre las funciones de desbloqueo de su teléfono, estamos aquí para ayudarlo. ¡Disfruta de tu dispositivo ahora desbloqueado y de la libertad que brinda! Un cordial saludo, Carlota.
Muy buen servicio y fácil de realizar, pero el precio es un poco alto
Es más rápido que la propia compañía telefónica
Hola Luis, ¡gracias por tus comentarios! Nos alegra saber que nuestro servicio le resultó fácil de usar y eficiente. Hacemos nuestro mejor esfuerzo para brindar una solución de desbloqueo rápido. En cuanto al precio, entendemos sus preocupaciones. Si bien nuestros precios pueden parecer altos, reflejan los diversos costos que implica garantizar un servicio rápido y confiable. Solo un recordatorio: pagaste $28.99 por la verificación de elegibilidad y $50 por el desbloqueo estándar. Todos los costos están claramente descritos en la página de pago para garantizar la transparencia. Siempre buscamos mejorar y sus comentarios son valiosos para ayudarnos a hacerlo. Saludos cordiales, Carlota
Its was great experience, took bit long to get it unlocked but was updated about the status through emails, truly advise anyone to approach OfficialiPhoneUnlock
Thanks guys
This service is real shady, I put in an unlock on a device given to me by my brother, he broke contract with carrier, I put in to get unlock and paid estimated $28 was then directed to track unlock through link, when I clicked on link, I was hit with another fee of $43 to complete unlocking process, was directed again to click link to track process, only to be hit with a different fee of $14 to get priority (skip the line feature) after all these payments and 10 hours where the process is at 66%
I recieved an email that my device does not follow agreement and that device is stolen/lost and I would not receive refund to card but get a store credit this is unexpectable and very misleading,,, again lost/stolen is not correct the device broke contract,,, I feel that this company is a fraud site, and out to scam customers
Is good service you have to do patient for the services.
They take the time to unlock the phone and they do it
I'm so happy now my iphone 6s plus from att is unlocked now
Thank you guys good service
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Unlock your phone with us using our status as a Technology Recycler to get the unlock done quickly and efficiently. Unlocks straight from the carrier, fully legal and compliant.
Hello Stephen Haskell,
Thank you for your recent interaction with our services! It looks like your unlock process for the Galaxy S23 Ultra from AT&T USA is complete. We're thrilled to have assisted you in achieving this and hope your phone is now functioning seamlessly with your desired network.
If your device didn't initially request an unlocking code, it's brilliant to see you've successfully completed the necessary Remote USB Unlock. As outlined in our terms and conditions, while these steps might seem numerous, they are structured to ensure the best possible outcome for your device's unlocking process.
We hope you are enjoying the freedom that comes with your newly unlocked phone. If you have any further questions or need additional assistance, please don't hesitate to get in touch. Enjoy the endless possibilities with your Galaxy S23 Ultra!
Warm regards,
Charlotte