Overview
DiscountMugs has a rating of 3.5 stars from 319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with DiscountMugs most frequently mention washington montenegro, sales rep and family reunion. DiscountMugs ranks 1st among Memorabilia sites.
I made an order on August. I got the wrong item in October contacted them that they sent the wrong item and I want a refund or a replacement. They blocked me. And are not replying to my emails. AWFULLLLL Costmer service. All they care about is your money
Shawnaye helped me with my order. She was very professional and very helpful. She helped me in a tight pinch when I needed my items in just a few days. My experience has been nothing but positive so far. Everyone is very helpful. I will definitely continue my business with them.
Ordered 36 Champagne flutes for an event. The event has a date. Ordered them a month before. Received two boxes totaling 25,4 broken. Not even enough for the table. They promised multiple times they would overnight for the event. Then I get an email, too bad... AVOID, AVOID, AVOID
Super disappointed with this company. I ordered these cute ornaments to decorate our company tree and to give out to our employees and family on a drive thru Christmas Party. They did not arrive when they said they would, I called and they said they would put a rush, and then they still did not arrive. Called again today and they said now the ornaments order has been placed on hold. I asked why and they said well you needed them on the 5th... do you still want them? They will arrive after Christmas. Started this whole process in early November and now we are stuck. Super disappointed... plus, I would not have even known they weren't going to arrive if I had not called them.
I had a problem with them being short of stock on an item that I needed on a deadline. I spoke to Maria Giusti in the sales department. Not only was she able to expedite my order so that I will recieve them before my deadline, but she also hooked me up with a discount for the ones I was short on. Review would be 5 stars if not for the short stock situation.
Do not use this company. We have spent tens of thousands of dollars in merchandise with them. Within the last six month, they have screwed up 5 orders and refused to do anything to correct them or make restitution. Essentially, their response is, 'We're sorry about that. What else can we sell you.'
-Sizes of clothing items are not correct.
-Pay for expedited production and shipping and they call the day you are to receive them and tell you they will late and argue about refunding the expedited fee.
-You literally have to pitch a hissy fit to get a refund.
-They interface with PayPal... yet half the time the orders don't get submitted... but they will take your money. And then you have to go to PayPa to get a refund. DiscountMugs won't refund you.
Basically their customer service and quality control is abysmal.
I was very happy with the personal service I received while placing my order. I needed to contact the site to have some questions answered; they were answered quickly and professionally by Betsy Rivera, a Customer Service Representative.
I have ordered numerous items over the last few years from Discount Mugs and have always been pleased with the quality of the product and the customer service. I don't even shop around anymore, if I know Discount Mugs has what I am looking for then I just go straight to their website, find exactly what I want and place my order. This week I purchased some last minute tote bags - then changed my mind about which ones I wanted, changed my artwork - made a real mess but Oscar Torres in Customer Service took great care of me, kept my order straight and helped me to expedite the shipping so they arrive on time. I love working with Discount Mugs and will do again and again!
The save the date magnets I ordered came in on time and was exactly what I ordered. I am very happy how our picture came out on it and how the front of our named appeared. I would order from them again.
1ZX**************
Sure enough, the centerpieces were great. A lot of people came and the fundraiser ended up raising more funs than I thought. For a possible subsequent fundraiser I'm planning on ordering sporty tote bags to giveaway as a thank you to the people who came. Discountmugs.com got some great looking tote bags and jute bags I could print on.
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- Medley, FL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members