DiscountMugs

I currently use discount mugs to purchase all of my the mugs for our business. We have been using this company for about a year and have always had a positive experience. Mr. Washington Montenegro has always been extremely helpful. With each order, he is very professional, courteous and very accommodating. I would strongly recommend using this company for your mug needs. I know that I will continue to shop with this company and will particularly use Mr. Montenegro to help me with my orders.
Michael Zinkiewicz order # dm*******.

I placed an order in late October and didn't receive a tracking number for over a week. The order was for a Christmas gift. One little item. About two weeks before Christmas i contacted customer service because the tracking number was still not registering. I contacted them three times within a week before getting a response. They told me that the order was backed up because of an issue at the warehouse and that it was not shipped. I asked for a refund and they responded saying they couldn't refund it because it already shipped. They also promised me that it would be here by Christmas. Christmas came and went with no delivery. The tracking number STILL does not work. I found a similar item on Amazon and it was delivered in two days and shipping was far less.

The website was OK. Didn't have the product number readily available on the website when I clicked on the product I wanted. I had to look at a prior invoice to retrieve the product number. Three stars for the website.

The salesperson, Samantha, was truly great! She worked with me to meet my deadline for receipt of the product and promptly returned my phone calls regarding my order. Five stars for the salesperson.

However, the "live chat" was totally useless and the Customer Service department the "live chat" person told me to contact wasn't open during the normal business hours when I called. One star for "live chat" and Customer Service.

Overall rating: three stars. The salesperson is the main reason I would return to using this vendor.

Be advised that the products you order are not always in stock, must be ordered from overseas, and therefore may adversely impact your timely receipt. So order well in advance of when you need the product.

Washington Montenegro helped me with my order # DM*******. I have had the pleasure of working with Washington for years and I am always pleased with his customer service. He is friendly, professional and always takes the extra time to make sure I have all the help I need. He goes above and beyond the usual expectations for customer service. If he is busy with another customer, I will always wait to talk to him to place my order. Thanks for the great service Washington!