DiscountMugs

Overall I have been dissatisfied with this company. I approved the image proof as soon as it was received, my product was continually delayed periodically for 3 weeks past the initial arrival date. The item tracker online is never accurate. I received a photo of a sample printed bag that did not look anything like the logo I approved. They advised they would amend the bag to match the logo I approved then a get an e-mail 3 days later saying the item had shipped. The bags I received were completely different and obviously for another customer. They offered me a $150 in store credit for the inconvenience, I informed them that I did not want to buy anything else from them and wanted a refund on my card and for more than $150. They agreed to a credit card refund but would not help reimburse me for the additional costs I had to accrue. I am still waiting the arrival of my bags which will take an additional 10 business days. Some of the customer service representatives are friendly but a majority of them are combative, not understanding and difficult. If you want cheap products they may look like the logo you chose and that you will have to constantly follow up with, use this company.

This is the worst customer service that we have ever seen. We've been trying to get the wrong logo on our promotional mugs replaced for weeks now, and their response has always been "no." They offered us 108 replacement mugs but only $75 store credit when we spent up to $28k with them? What kind of company refuses to help someone that they owe so much money too?! This company's customer service really needs some improvement because it seems as though they refuse any responsibility or accountability in fixing mistakes! WORK WITH THIS COMPANY, AND YOU WILL LIKELY GET ROBBED!

I had a lot of questions and iterations, and the customer service rep who helped was great - quick response, knowledgeable, etc. She made the process so easy and pleasant!

I HAVE BEEN ORDERING MUGS FROM 4IMPRINT FOR YEARS. THIS YEAR I THOUGH TI WOULD TRY A NEW COMPANY (due to pricing). BEWARE... YOU GET WHAT YOU PAY FOR! NEVER AGAIN. THE LOGOS COME RIGHT OFF IF YOU WASH THEM. This company will only refund on mugs that have logos that come off however if i were to wash all 100 that i ordered i am sure we would lose the logos on them too. This has never been an issue when ordering from 4imprint.com.

This is a cautionary statement about the consequences of trusting shoddy companies, and how they can wreak havoc on your business. Our company recently placed a $20k order for promotional mugs with this company because their prices appeared unbeatable! Shipping was supposed to be around 800$, so it all seemed very reasonable until we realized what happened: The wrong logo got sent in our shipment - not even close! Upon contacting them to make the situation right for us, they offered us a $75 credit for their store along with 108 mugs. This is after we spent up to $28,000 with their company. This is not any kind of refund, and it's not remotely a way to make the situation right on their end. THIS IS A REFUSAL TO HELP. Do not do business with them. THEY WILL TAKE AND RUN WITH YOUR MONEY!