DiscountMugs

If I could give negative stars, I would! This company took 8 days to make our 40 wine glasses, 36 coffee mugs and 50 coasters. Then another 6 days for shipping. I can't even begin to explain the terrible quality of product that arrived. Half of our logo & writing was "rubbed off" when it was said to be ENGRAVED, the coasters were completely off-center, and the coffee mugs were dirty, dingy, and it was clear that the "imprint" was actually just a sticker. Knowing that we were supposed to be gifting these to client who spend $200,000-$1,000,000 with us, we could not gift this to them. Multiple products were shattered upon arrival, and all that weren't, needed to end up in the garbage anyway. When talking to customer service to try to get a refund, we were told to take MANY photos and send them via email to Iyanna. She accused us of not sending her emails, altering the products/photos and damaging the products ourselves. Then refused to send us a refund until they received the product back and could inspect them, as if she didn't believe us. She dodged our phone calls, didn't respond to our emails, and sent us labels to ship her the boxes with well over $700 of product and the return name was not only not the purchaser, but a random name. It took 15+ phone calls, 20+ emails and ONE FULL MONTH to remedy this situation. Do yourself a favor and go with a company who cares about their customers and takes pride in the product they produce. From company to company- bad on you discountmugs.com and Iyanna.

I should have paid attention to the other ratings/comments. The departments do not communicate well with each other, the website/timeline is not accurate, and the only customer service you can get is apologies.

I ordered early, paid for expedited shipping, just to be sure I had at least a few days ahead of our event on April 28. As discount mugs.com communicated, during the weeks of production, I checked the website for my status regularly (they have a fancy status bar to show how the order is progressing and the estimated date of arrival in bright red). I was consistently reassured (via the website) that my order was to be delivered by April 25. Our event is for April 28, so we were confident that we were going to have a great experience. On April 25, no delivery came. I called first thing the next morning and was told my date was not going to be met because the third-party they used said that they need to alter the artwork (II checked an "as-is" sign-off box on my order), but they can deliver by May 9. WHAT?! Then the representative told me that she was going to try to make this work and did a lot of leg work that morning (sent me photos of new products that were on-hand in her warehouse and called me to follow-up a few times). I was feeling confident again... and then at 1 pm, I was called and told it wasn't going to happen. I wasted 5 hours of time hoping when I could have been finding another solution! The call center manager told me that her production manager never called her back so it was out of her hands. I was refunded, but certainly not fulfilled. I will never use this company again.

I original placed my smaller sized but EXTREMELY urgent and important order through the website by myself. The time frame was within a week and a half. After a day or so I contacted customer service and they said NONE of my order would be ready on time and to us when we needed it! I was so furious. I called back the next day though and spoke directly with Jose Zumaeta. Jose was extremely knowledgeable and fixed everything. The most reassuring part was that he gave me his name and own phone extension so I could hold him personally accountable for whatever happened. Well, I can honestly say it was one of the best customer service experiences I've ever had. Jose fixed everything that needed to be fixed and had my entire order to me the very next day. If it wasn't for Jose I'd say stay away from this company. But its people like him that prove that a few bad C. S. people can really spoil everything. BECAUSE of Jose, I would HIGHLY recommend DiscountMugs.com to everybody... Just make sure to ask to work directly with Jose because he actually listens and follows through with everything he says.

Oscar Torres was very helpful in answering my questions. We were ordering for our school pta and he assisted us with the tax exemption information.
Can't wait to order again