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How would you rate Dollar Tree?
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Massachusetts
1 review
1 helpful vote
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Rude customers
September 1, 2022

I have been a witness of how rude some of the customer are the the cashiers at the dollar tree. I witnessed one yesterday I felt bad for the person behind the counter. Some people don't know how to be nice and it was the customers mistake not the person behind the cashier. These people don't get paid enough to take that type of abuse. I'm a local that always shop at the store in Hudson/Berlin line.
Linda

Date of experience: September 1, 2022
Florida
5 reviews
11 helpful votes
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Great Finds in store.
March 15, 2018

Dollar Tree is constantly changing their inventory which includes name brands. We buy all of our Libby glass wear and plates at the Dollar Tree. When we have a party, we encourage our walking guest to go ahead and take the wine glass with them. We'll buy more! Love the Store!

Date of experience: March 13, 2018
Michigan
1 review
0 helpful votes
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Expired candy
June 28, 2017

Earlier today me and my family walked to the dollar tree in woodhaven Michigan and when we got home we realized that the box of candy we bought were expired a month ago we also bought some mac n cheese which was bad quality food

Date of experience: June 28, 2017
Texas
1 review
0 helpful votes
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Clean and Organized
February 25, 2023

Every time I go to Dollar Tree its clean, organized and stocked very well. Once I notice the two lines were getting long and then the manger quickly notice and came and open another register to get customer's out faster. This store is always aware of what's going on. Am writing this review because when I shopped at Dollar Tree last week I was impressed. This store in Duncanville is representing.

Date of experience: February 23, 2023
Florida
11 reviews
36 helpful votes
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Could Be Better
April 9, 2017

As a business owner of a mom and pop cottages/motel I have used Dollar Tree a few times in the past. My only problem is that they do not offer free shipping over a certain amount of purchase. We always have to pick up the items at the store. Free shipping to our business and we would do more business with Dollar Tree. We have ordered items in bulk like dish cloths, pot holders. Dollar Tree was a great source of various toys for our Easter Community Egg Hunt. The kids loved the toys last year. It was just annoying to have to pick them up t the store. The store itself is always very messy inside an has a weird strong odor so I don't like going inside. If free shipping were offered I would purchase much more through Dollar Tree.

Date of experience: April 8, 2017
Kentucky
7 reviews
18 helpful votes
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I love this store, let, s be real times are hard, prices are on the rise, at the Dollar Tree you can get house hold items, Food, otc medicine, for a $1 or $1.50 you can, t go any where that cheap, they also have tools so men they have items of tools and might l say they have a great line of tools, shampoo, baby items, and pets items, so go today and get your shopping done,

Date of experience: April 26, 2022
Illinois
2 reviews
25 helpful votes
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I went to the Dollar Tree store in Crystal Lake, IL to do a return (wrapping paper, bows, and ribbons). Instead of issuing me a cash refund, cashier "Jamie" charged me for everything. I asked her "where is my cash?", she didn't really know what to do. Then the store manager came by and told me that they will only do exchanges for returned items. Why didn't Jamie tell me that? I told Jamie that she had a "duh" moment, and then both ladies told me to shut up. I have never in my life been treated so rude, and by BOTH women? What ever happened to "the customer is always right?" I think that Jamie should have been written up and warned, since she does not know her job.

Date of experience: August 7, 2019
Georgia
3 reviews
1 helpful vote
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This is my favorite go to store for various holidays, i. E. 4th of July, Christmas, Thanksgiving, and birthdays. I always buy the store's Christmas bags, tissue paper, and wrapping paper for gifts. In addition, when I need an inexpensive plate to send goodies to various places, I put them on plates from Dollar Tree. Love their cards 2 for $1.00. It is just a fun store. My grandkids love it when I let them pick out three things! I LOVE IT BECAUSE I can take them shopping more frequently without having to spend so much money. Also, when I want to give little gifts for Sunday School, I shop at Dollar Tree. Great store and still only $1.00. I didn't know how to rate the "quality" as there is a big difference between something that costs $10.00 and something for $1.00. For the stuff I get, the quality and value are good.

Date of experience: December 1, 2015
California
3 reviews
11 helpful votes
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Lulu is the manager and she has been for quite some time. I shop there on a daily basis and even more frequently since the closing of the 99 cent store. I was just in the store this morning and Lulu was chatting with some of the workers who were at the register buying some products for themselves there were about four or five people in front of me and they kept on chatting 5 to 7 later they just kept chatting being disrespectful for the customers in the line. This isn't the first time that this happened as I have had the same experience dozens of times and she acts like the world revolves around her and I have also seen other people do the same thing as myself as they were frustrated and feeling disrespected. She is one of the worst managers in that respect I have ever seen and I have had conversations with her before and she is aware of these issues but does nothing. I have already called corporate to complain but they are often a joke themselves in overseeing the stores and the managers. I was charging my cell phone or I would have taken pictures and video to document the lack of respect for the customers that were waiting in line. If she worked for me I would fire her as her attitude is very poor and she repeatedly disregards what's in the best interest of the customers. And furthermore she does not properly train other workers when there is a line at the cash register I've seen 7 to 10 people in line and no one calls for backup. All you need to do is go to the store once or twice and you will see exactly what I'm talking about and ultimately she is costing Dollar Tree money by irritating and annoying customers like myself. All I want to do is get what I need and check out and not have to put up with a ridiculous drama and waiting repeatedly because she is not a good manager.

Date of experience: July 9, 2024
Florida
3 reviews
27 helpful votes
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Have been buying their Sweet Potato Chips for over a year. I was very happy with DT until my recent purchase and thought I was getting Alzheimer's. I phoned the number on the bag of chips to verify I wasn't imaging things... the package has gone from 5 oz. Down to 3 oz. - same exact package design/colors, same price, but that significantly increases "their" profit and REDUCES OUR VALUE, i. E., 40% less quantity! Since they decided to close the price gap, I will now pay the little bit extra and buy the much higher quality name brand at the regular grocery store.

Date of experience: July 30, 2018

Overview

Dollar Tree has a rating of 2.1 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar Tree most frequently mention customer service, long line and store manager. Dollar Tree ranks 661st among Discount Shopping sites.

service
96
value
86
shipping
43
returns
49
quality
78
+41