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How would you rate Dollar Tree?
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Massachusetts
1 review
12 helpful votes
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Store manager
August 3, 2020

I went to 1955 First Ave store I asked the manager if I could exchange some item but I lost my recites and he was very rude and unprofessional. I've been in others stores and I had no issues if I didn't have the recites. I wonder what exactly is the policy for return or exchanges

Date of experience: August 3, 2020
India
5 reviews
10 helpful votes
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One of the worst things about dollar.com store goods are the low quality you get on some items and no exchange facilities and low branch only. Not consider to customer needs and wants. This company product used to particular period time only. Because this company products are with low quality. I have gone through with some review sites and I came to know that they are not providing good service and good quality product.

Date of experience: September 24, 2014
Illinois
2 reviews
0 helpful votes
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Negative tone
May 17, 2022

I usually do not do a negative review but today at this Dollar Tree in Romeoville I'll, store 4419 worse. I was trying to help by letting them know that customers had filled up one aisle. The manager came out not a smile on her face. She didn't let the other customers waiting know to come and get rung up. I suggested she turn her light on and she snapped with ( I don't turn my light on. So waved my hand to have other customers follow. I know it's hard to work in a pandemic but it's also hard as a customer to come in a store with negative vibes.

Date of experience: May 17, 2022
Delaware
1 review
0 helpful votes
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I always have a good experience with dollar tree it's just when you see the item you have to get it because next time it's not there and please bring back the green licorice I haven't seen it in quite a while now,I'm glad though that we have this store it's handy and you can't bet the press newspaper for 1.00 especially sundays paper,employees try there best it seems like a coin shortage is an ongoing issue and it frustrates the workers a lot,and I wish they sell bags too buy to put your items in,NJ law on bags bring them back those plastic bags are handy I miss ''em used them for trash cans, laundry soap,etc. It doesn't make sense if you have plastic forks/or plastic cups,so aren't those going into our landfills,it's frustrating to most customers

Date of experience: November 22, 2022
Pennsylvania
1 review
16 helpful votes
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I have never been so disrespected. The manager was on lunch so I couldn't pick up my on line order. She was outside(front door) smoking a cigarette. Well excuse me, I live 45 minutes away. When she did come in, not only her but the other cashier was very rude. I will never go in that store again. Also please give that store a cleaning it needs it. Just simple things would improve the inside. Employee's do not know what a vacuum is. Indiana pa store Gives dollar tree a bad name.

Date of experience: June 17, 2017
New York
1 review
0 helpful votes
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Complaint # 1) cashier packed all my liquid bottles into one paper bag! 5 bottles collapsed on me not even walking within one block of store! Bag ripped in half and all cleaning products were on my coat. Start selling stronger bags! Location: 115st & Jamaica Ave, Richmond Hill, NY *******

2) Cashier was very rude when asked about shopping carts that were not located in front store. Location: Uniondale, Long Island
Store was untidy with products on floor! Need better manage

Date of experience: March 9, 2022
Colorado
1 review
0 helpful votes
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Rude cashier
May 4, 2023

The cashier at the store in glendive Montana is very rude. She makes absolutely no attempt the be polite...no hello how are you or did you find everything okay...instead it's just staring down and not even acknowledging the customers...she either needs better training or customer service is not the job she should be working...he name is Wanda...very rude.

Date of experience: May 4, 2023
North Carolina
2 reviews
15 helpful votes
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Love it
February 24, 2016

Our Dollar Tree is huge! It sells name brand breads(merita, sunbeam, bunny, ect.), I have sucessfully been able to feed my family because of the money I have saved on bread! I go by weekly and am so thankful they are close to my work!

Date of experience: February 24, 2016
North Carolina
5 reviews
35 helpful votes
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One register open. And no cashier in sight. Have to wait and wait... and wait... instead of trying to work someone to the bone. By doing 3 jobs at once. Why not hire some help for that? I mean a cashier is a cashier. Should be at the register to check people out. Not at the back of the store putting up bread. I am sure you want to get your moneys worth out of your people. Stop being so cheap and hire people. You got them money to do so! I am sure that your employees will like it as well... care about your people and you will not have such a huge turn over rate..

Date of experience: August 12, 2016
Florida
21 reviews
17 helpful votes
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One of my top stores
September 2, 2017

I really like dollar tree for everyday products, like bleach, soap, even plates for he house. You cant beat a dollar when you know how to spend it. Make sure you go to a store in the higher end of town though. Every dollar tree isn't a good dollar tree

Date of experience: September 2, 2017

Overview

Dollar Tree has a rating of 2.1 stars from 338 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dollar Tree most frequently mention customer service, long line and store manager. Dollar Tree ranks 662nd among Discount Shopping sites.

service
96
value
86
shipping
43
returns
49
quality
78
+41