• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user patricks305
Florida
3 reviews
2 helpful votes
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August 11th, 2018

The cookie brownies! Oh my gosh, if you've never had them you are missing out! Craving a delicious bite of chocolate goodness! Try the lava cakes! Both are great option and a family favorite. I never have an issued when I order from Domino's and the coupons they give you for the next go around are awesome as well.

Thumbnail of user melissa282martinez
Washington
1 review
2 helpful votes
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November 11th, 2023

I ordered a pizza and some parm bites from the Domino's on Big Spring Street. I am very upset of how my food turned out. The manager seems so stressed out that he couldn't do his job effectively to do great customer service. I think the Domino's needs to have more help for him if he can't seem to do a job correctly. It's not my problem you're short staffed. That's no reason to give bad food or rude service. I would not be returning to that particular location due to the manager's rude service when I had a complaint. I myself work all night and just wanted something hot to eat that tasted good but when I tried it it was tasteless and nasty but thanks bro. I should have eaten McDonald's I waited the same amount of time. He did refund my money that's all he did right

Thumbnail of user williamimd
Michigan
1 review
2 helpful votes
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September 1st, 2022
Verified purchase

You people need to learn how to make a sandwich it could be a good sandwich if it was made like the picture you guys are advertising just in this little review mine never looks or taste nothing like that sometimes it does

Thumbnail of user dundorelinda57
Pennsylvania
1 review
0 helpful votes
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May 30th, 2023

We have ordered many times easy online ordering fast delivery and notified on time when they would be delivering. Pick up was on time and friendly staff. Would recommend all on menu you can add or remove certain items like mushrooms etc. very hot delivered. Will be ordering again.<3

Thumbnail of user dorothyg90
Czechia
2 reviews
6 helpful votes
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August 14th, 2019

My friend and I came to Domino's Pizza at the one at 163 Old Colony Ave on Friday, 12/7/2019 in the afternoon around 5 PM. We ordered pizza and pasta total cost usd 68,90.40 minutes after we were seated, our tepid food arrived. I had to ask for more water, and our server never returned to check on our meal, and we had to flag her down to get our check. Every table around us was seated and eating within 10 minutes. Very disappointed overall as we had been looking forward to this.

Thumbnail of user kevinr1629
Ohio
1 review
3 helpful votes
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August 23rd, 2022
Verified purchase

I ordered four times, the first time they didn't have any drivers, the second time my driver got into a car accident, and the third time they brought the wrong Pizza... I'm not even getting compensated.
"Terrible customer service"

Service
Value
Shipping
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Quality
Thumbnail of user syrettar
Virginia
1 review
0 helpful votes
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May 2nd, 2021

Today I place the order for a no contact delivery when I received my order one of the items was in disarray however I contacted my local domino's and they addressed the issue promptly! I didn't have to wait for a credit or discount off my future purchase. I appreciate that level of customer service!

Thumbnail of user lisao746
Pennsylvania
1 review
0 helpful votes
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September 14th, 2021

My daughter ordered a pizza in Uniontown, PA yesterday and there was a PENIS drawn on her box. After speaking to the general manager we were told the delivery driver (who has worked there for years) is not an employee at the location (yet he delivered the pizza in a Domino's uniform). We were also told that random images have been appearing on the boxes and it happened in printing they had no control over it. We reached out to the franchise owner who we have yet to hear back from and the corporate line was busy with other callers. There was no order label on the box either which also seemed odd to us. The only other person we heard from was the delivery guy himself who rambled on and gave multiple excuses for it and argued with me about it. This is a poor representation of your company and a poor way of handling the situation!

Service
Quality
Thumbnail of user kristafay1980
Vermont
1 review
0 helpful votes
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July 23rd, 2023

I tried to place an online order 3 times last thursday and again today it kicks back and refunds my payment with in mins tells me theres an error with the store and to call, I'm at work I dont have the means to go out. I'm also not always able to do phone calls as I'm hearing impaired!

Service
Value
Shipping
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Quality
Thumbnail of user samanthab1066
GB
1 review
1 helpful vote
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December 1st, 2022
Verified purchase

So been over a year since I ordered from here and yet again it's shown me why I don't bother all sauce no cheese. Toppings all over the place and of all things to forget is the cheese burger sauce on top ‍ all I could taste is tomato paste. Buzzing.Burnt my natcos and don't get me started on how the food looks. Honestly don't know how these people are being shown how to make food but this is no way to be running a business. I did try leaving a complaint on there site but is no way of doing so. Never again will k order from any of the domino stores. Waste of money and effort

Thumbnail of user sarab894
Indiana
0 reviews
0 helpful votes
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June 26th, 2022
Verified purchase

Domino's is our absolute favorite pizza place! The store that is located in Bloomington Indiana close to us does a fantastic job everytime! The pizzas are always delicious and the employees are nice and always on time! If I could taste Domino's 10 stars I would because they deserve it!

Products used:
Chips

Service
Value
Shipping
Returns
Quality
Thumbnail of user sandrah1417
New Jersey
1 review
0 helpful votes
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June 6th, 2021

I haven't called a dominoes in years but tried to order a few weeks ago and was told 1 hr n 45 min delivery time (I live 0.8 miles from this particular store BTW). I declined and will NOT order from ever again

Thumbnail of user mt355
Tennessee
1 review
4 helpful votes
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April 12th, 2020

DO NOT get pizza from Domino's. They get orders wrong constantly, their website is irritating and confusing to use, it doesn't work half the time. They don't even cut the pizzas. The food isn't nearly as good as it should be for the price. They forget the sauce, so I have to go digging in the cabinets for some, heat it up, and get so frustrated that I'm not even hungry anymore. They're the worst pizza place I have ordered from. Even Little Caesar's is better.

Thumbnail of user stano31
Arkansas
1 review
0 helpful votes
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October 30th, 2021

On 10/29/21 I purchased 2 pizzas from the Camden, Arkansas location. I have to say they were the worst pizzas I have ever eaten from this store. The quality was horrible, stale crust and undercooked with not very fresh toppings! How can you screw up pepperoni and cheese?
I am never eating there again and telling everyone I know to do the same.

Service
Value
Thumbnail of user darrenh221
GB
1 review
0 helpful votes
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February 10th, 2022

Disappointing Pizza.
Ordered Large Pizza with the Italian base which should be a thin crust - when arrived it was thin on the outer edges but thick, stodgy and undercooked in the middle of the pizza... nasty.
Phoned to complain and Domino's offered to send out a new pizza which they did, but unfortunately I received another pizza with undercooked dough. I hate to waste food but these were not fit for consumption, so had to throw away.
I will not be returning.

Thumbnail of user michaelm11565
Florida
1 review
0 helpful votes
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March 25th, 2023

2 days ago I had the worst pizza ever from domino's. I usually like my pizza. But I waited for them so they were fresh. I drove all but 4 minutes to my house to be disappointed that there was little to none cheese on both pizzas. 2 days ago... as you can tell I'm still bothered. I think they just lost me.

Products used:
I brought pizza

Service
Value
Quality
Thumbnail of user jimmyj98
Alabama
1 review
1 helpful vote
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December 10th, 2019

Picked up a 3 topping pizza a few days ago at the drive thru. Paid and the employee handed me the pizza. It had been sitting there instead of under the warmer. After opening I discovered it had very little topping on it.

Ordered a 5 topping pizza tonight. Opened it to find only four skimpy topping that had been placed in the center which made the center cook wet and none toward the outside which was dry.

This appears to be known by corporate who has launched a nationwide policy for missing toppings and other issues.

I believe this is corporate policy and not the employees fault as they would have you believe in the commercials.

Thumbnail of user rebeccaw1604
New York
1 review
0 helpful votes
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July 12th, 2022

Well they put me on hold for 20 minutes kept hanging up kept calling back they are so lazy don't want to answer apparently they are so busy bull$#*! they just don't care about customers he will bring company down you dont like your job find another one loser

Thumbnail of user barbaria169
Florida
1 review
2 helpful votes
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June 5th, 2023

We ordered 2 cheese pizzas for outer son from domino's pizza on ******* collier blvd in Naples Florida. The pizzas were just disgusting and not edible. I called the store the manager was just as disgusting and refused to acknowledge the pizzas was bad. Posting pictures for all.

Tip for consumers:
Dont order from this store

Products used:
Pizza

Thumbnail of user pamv276
Wisconsin
1 review
0 helpful votes
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February 22nd, 2023

Received food that was not cooked completely. I called store asking for manager. I attempted to explain my situation and he got defensive that he made/cooked the product so he knew it was cooked correctly. By his remarks, he was calling me a liar. Then, I asked for the District Manager and he said he was that also. I express how upset I was and he told me that he owns the 4 locations. He made it clear that he didn't care if I ever ordered from Domino's because we are the largest pizza chain in the US. The manager did the following;
1. Immediately offensive
2. Dismissive
3. Rude
4. Claim he owned the 4 locations in the area, and didn't need to worry because they are the largest pizza chain in the US.
5. Claimed he would give a refund, but have not seen anything yet.
6. I have been ordering pizza from this location since 2015 (at least based on the online record)

Tip for consumers:
Take pictures to prove your point. Pictures speak louder than words.

Products used:
None of it - not cooked through

Thumbnail of user patsyl96
Maine
1 review
0 helpful votes
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September 16th, 2023

My husband and I ordered a pizza by phone, when we got there it wasn't ready said they never got order, no be deal. While we were there the person behind the counter accidently put the wrong order on our debit card. They said don't worry I'll make sure it comes right off. We paid for our pizza and left. Well two months later, four trips to Auburn store and several call we still haven't got our $18.35 back. What has happened to old fashion customer service. This NEVER should have gone on this long.

Service
Returns
Thumbnail of user thepeck79
Utah
1 review
0 helpful votes
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July 14th, 2023

This product. Isn't what I call bad just poorly managed. Telling a customer you can't accept a 50$ for 46$ order because they don't take certain types of bills. Not sorry you're getting the door slammed shut on you and never ordered from again. It's the dumbest thing I've ever heard.

Thumbnail of user danam655
West Virginia
3 reviews
10 helpful votes
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January 11th, 2022

Domino's has adapted well over the years to whatever may be the challenge. Technology, competition, pandemics... you name it, they tackled it. Food is decent for the price as it's always been. Glad they're still around, can count on them being anywhere you're stuck at.

Tip for consumers:
Sandwich bread sometimes brittle

Products used:
Most menu items

Service
Value
Returns
Quality
Thumbnail of user toml9
Ohio
1 review
2 helpful votes
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January 19th, 2011

Just have to say that their new commercials are the most ridiculous I've ever seen in my life. They use REAL tomatoes? Wow. They're made by actual people and not machines?!? That will make me switch to Duminoes!

Thumbnail of user michaelt2706
California
1 review
1 helpful vote
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December 19th, 2021

Have you noticed how difficult it is to contact or review on the Dominos web site.?.?.?
I think that they want to make it difficult to complain.
Do NOT believe their "good pizza" promises!
You will pay in excess of 25 bucks for a pathetic half cold piece of cardboard.
Dominos has become an embarrassment to the pizza industry and seems to be focusing on making money instead of offering something worthwhile.
Avoid them!

Tip for consumers:
Dominos Has become horrible

Products used:
Dominos pizza

Service
Value
Shipping
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Order pizza, pasta, sandwiches & more online for carryout or delivery from Domino's. View menu, find locations, track orders. Sign up for Domino's email & text offers to get great deals on your next order.

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