• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user donp621
New Zealand
1 review
0 helpful votes
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June 10th, 2023

I purchased a traditional supreme pizza from the Redwoods Dominos in Rotorua.They substituted mozzarella cheese with some other cheese that covered the topping of the pizza with a pale creamy unappealing looking coating.It was a Sunday when I made this purchase and was charged a surcharge on top of that.

Thumbnail of user sharonw597
Florida
1 review
1 helpful vote
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March 29th, 2020

I have tried to ask for delivery before and said that I am not in their delivery ares. Have tried several other Dominos and all said they are too far. During this time, very aggravated that dominos will not deliver to me. Advertising on tv not true

Thumbnail of user georges2218
North Carolina
1 review
0 helpful votes
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December 3rd, 2022

I think they ruined my food in spite, I think they let personal basis determine how they treated my order, it is not very business like, business is business or we all go more insane, I just wanted dinner, and they are employees, not Nazis...if they are they won't get my business, that crap is stipid

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Thumbnail of user mikec1806
Massachusetts
1 review
0 helpful votes
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July 29th, 2021

Multiple problems, about two weeks ago I ordered food at 11:15 PM, they cancelled my order and didn't bother to send me an email not anything. The store around me closes at 1:00AM that day. I have ordered cans of soda that never showed up and empty promises to fix it. Not only that I ordered a salad the other day, they gave me the wrong dressing, the salad was tiny as hell and lucky I was able to put it under the coupon but the fact they are charging 9 bucks for a salad that size is sad. Idc if I was able to save 2 bucks on it it still wasn't worth it.

Thumbnail of user zafeera
Illinois
1 review
1 helpful vote
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March 8th, 2019

We ordered two pizzas and they delivered one wrong pizza with pepperoni topping. We called them and explained the issue. They told us that someone will deliver the correct topping pizza soon and that did not happen. We have to through the pizza because we don't eat pepperoni. It was embracing for our guests. This is the second time happen. First time they deliver the bad pizza and we emailed them the picture.

Thumbnail of user davec9
California
2 reviews
7 helpful votes
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October 26th, 2010

Website is ok, except it promotes an allegedly vastly improved product. Dominos sucked bad and it is improved but still tastes like a cheap product made with cheap ingredients and whats with the toasted cornmeal on the bottom? Its like eating sand.

Thumbnail of user nicolef233
Idaho
1 review
0 helpful votes
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February 22nd, 2020

I personally have not been to Domino's a lot in the past, however I can say that the times I have it has been pretty underwhelming. The pizza was great once I actually got it. Two separate times I would order it online and have it delivered, the first time it came 30 min late, the second time and hour and a half late. Both times I called Domino's to discuss the issue and I was put on hold for over five minutes until I gave up and put the phone down. I know they are a popular food joint and get busy sometimes, but the inconsistency of good service is so not worth the pizza. Would NOT recommend, I would suggest saving some time and money and instead go to Papa John's or Minsky's, as they actually respect their consumers on a regular basis.

Thumbnail of user patrickd1022
Florida
1 review
1 helpful vote
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April 8th, 2023
Verified purchase

Had the pleasure of placing an order at this hell hole of a dominoes today. Employees would not honor my coupon. After not taking my coupon they said, "am I going to order or not". Rude Carribean by the name of Jaclyn served me. They have garbage sitting around, don't clean the food stations between making pepperoni and regular pizzas. No hair nets worn and want to murmur in the back when making the pizzas. I would give zero stars if I could. Manager is named Ashrad. I am going to make more negative reviews on this store on any online review sources because dominoes continues to go downhill. This is store 3259 in Poinciana Florida. My order number was 31. After they asked if I was going to order or not I asked for cheese sticks and they corrected me and asked if I meant cheesy bread, knowing exactly what I meant. I told them after I ordered at this point not even because I wanted the food but to leave a negative review. Thanks Dominoes for being thrash at this point.

Tip for consumers:
Terrible Service

Products used:
Cheese sticks

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Value
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Thumbnail of user kevc9
GB
1 review
0 helpful votes
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September 19th, 2021

On 4 occasions now I have placed an order online twice from Norwood and twice from swanley I have been charged the full amount and after waiting over an hour each time contacting the shop and each time they say they have never received the order even though the money had been taken from my account, for a global company, their online system clearly doesn't work, not happy and very hungry

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Thumbnail of user trinad62
Louisiana
1 review
0 helpful votes
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September 22nd, 2023
Verified purchase

Our pizza was cut wrong. We like it square cute and by the different cuts you could tell it was cut wrong first and then they recut it to look square. We ordered an XL Brooklyn pizza with pepperoni and sausage. We only got pepperoni.

Thumbnail of user patrickb1272
Tennessee
1 review
1 helpful vote
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June 26th, 2022

I ordered from dominos on Marchants in Knoxville Tennessee. When I got my pizza toppings we're missing off one of the pieces and there was some kind of liquid ( it was white in color of liquid). I called and ask for a replacement and they told me to come in, but I ordered online because I don't have a car. And I told them that. Then they put me on hold and never came back to phone.

Thumbnail of user melissae961
Texas
2 reviews
1 helpful vote
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November 5th, 2023

This will be the last time I ever order from Domino's Judson. Poor quality! Food sucked.
Philly steak sub was cold and looks like someone sat on it, Chicken wings cold, and cinnamon sticks cold also. WHAT HAPPENED TO GOOD SERVICE SO CUSTOMERS WILL RETURN...SUCKS JUST LIKE THIER FOOD.

Thumbnail of user lindas4245
Tennessee
0 reviews
0 helpful votes
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January 16th, 2022

We've always gotten good pizza from dominos on Lee Hwy Bristol va until Saturday 1/15. The pizza was awful. Crust tasted like the rolls of pizza crust you buy at Walmart and the pizza wasn't even baked. We had to bake it when we got home. So disappointed

Thumbnail of user marys773
Illinois
4 reviews
12 helpful votes
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May 27th, 2019

I have no idea how they got my email, but every day for over a week, I've been spammed by Domino's Pizza. I have emailed them and asked them to stop and it did no good. I marked it as spam and somehow they get thru the spam filters. I have never eaten a Domino's pizza and I never will. I would never support a company who does this!

Thumbnail of user katd230
Ohio
1 review
0 helpful votes
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May 28th, 2023

On May 26,2023, I ordered a medium-sized, two-topping pizza from the Hillsboro, Ohio location. I've ordered from them several times and was usually happy with what I received. On their website, you can choose how much sauce you want on your pizza, and I ALWAYS order "light", but this time I received NO sauce. I ended up throwing the pizza away. Their hand-tossed crust was supposed to be their usual crust, (buttery, and garlic), but the crust I received was plain with no taste at all. The crust is one of my favorites and I was very disappointed. I attempted to call the manager that night, but after holding for five minutes, I hung up.

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Thumbnail of user emilyr1146
Colorado
1 review
0 helpful votes
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June 23rd, 2023

I had a great experience at Bridgeport dominos not only the costumer service was great the assistant manager Gavin was super friendly and made my pizza perfect! Will be back again due to the cleanses of the store and feeling welcomed as soon as I walked in and was greeted with hi welcome to dominos!

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Thumbnail of user frankf14
New York
10 reviews
71 helpful votes
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December 2nd, 2017

Domino's Pizza Ossining, NY - Disgusting pizza! The crust was like a saltine cracker - it crumbled as we took apart what you might call a "slice". It tasted like straw! There was supposed to be extra cheese and extra sauce, and there was scant amount of either! Was totally disgusting. I had ordered from this store about a year ago, and then vowed to never buy from there again, but after a year of still being in business, I tried again, and it was WORSE!

Thumbnail of user amiez5
Arkansas
1 review
0 helpful votes
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June 25th, 2022

I am a loyal customer of Dominoes Pizza and I order at least twice a week from the same location, today I ordered pizza through the app like always, 3 pizzas and 1 2L of Dr Pepper, when delivered I received@ 20oz dr peppers, which the driver proceeded to tell me the manager wouldn't let her take any more 20 oz dr peppers than 2 to replace the 2 L. 2L of Dr Pepper is about 68 oz. Needless to say I am unhappy considered I called the location spoke with the manager and she said it was the drivers fault. The manager did say the driver could bring me 1 more 20 oz, but that really didn't seem fair to me or the delivery driver. When an order is taken but you don't have enough product to complete the order maybe calling the customer to let them know or credit them or compensate them for what they paid for.So aggravating that its ok for people to take advantage of their positions.

Products used:
I ate the pizza of course and drank the 20 oz bottles brought but I had to go to the store and buy a 2L of Dr Pepper because Dominoes didn't give me what I paid for. So unhappy and disappointed

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Thumbnail of user tabbathas6
Virginia
1 review
1 helpful vote
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May 5th, 2023

Smh... I ordered my grandkids Pizza we waited about 42 min... Instead of pizza the driver brought me tater tots with veggies on it...so I called I was very nice the manager gets on the phone tells me she'll just send my money back. They didn't mess my order up the driver did never offered me a pizza or apology she was very nasty for no reason.
Had I known they had two stars out of five and read the reviews I would have never ate there...it's not about a pizza around $15 it's the principal she never gave me my money back or a pizza I'm fighting to get my money back now unbelievable... Think twice before order from Domino's on springs road.

Thumbnail of user maryw670
Arizona
1 review
0 helpful votes
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July 20th, 2019

Ordered online, Dominos employee opened the box to show it to me. I taste one slice of half of the pizza and it was alright. I began to taste the second half, and it smelled like Tabasco, tasted like tobacco, and tasted so awful. I asked for them to remake it, they said no. Pizza insurance is available and they are insurance partners. They also allowed 3 carry out customers to leave the store with free sauces. When you're supposed to pay for it outright $0.75 cents per sauce, and they took 3 of them without even paying for it. Poor quality pizza. Poor quality customer service. Unhappy customers.

Thumbnail of user clarab173
Florida
1 review
1 helpful vote
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July 2nd, 2022

I bought two pizza yesterday fro the Ft Walton Beach store on Eglin Pkwy. They were by far the worst Pizza I've every bought. The hand tossed was like a thin crust but not crispy. It was very tough and chewy. The toppings were few and not good. Last Dominos for my family.

Tip for consumers:
Don’t buy pizza from Ft Walton Beach Dominos

Products used:
Pizza; Hawaiian and Stuffed crust pepperoni

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Quality
Thumbnail of user melig2
Kansas
1 review
0 helpful votes
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February 7th, 2021

I ordered online it selects an address in the area of where I lived and it pinned my neighbor across the street, this is the second time that's happened. This time when I got my pizza the box was folding over my pizza crust and slices were all different sizes instead of evenly cut, there was pizza topping in my crust as if no one cared how it looked, I asked for blue cheese and no ranch for my traditional wings and ordered Buffalo sauce for my boneless wings when I got my order I got a blue cheese and ranch and no sauce with my boneless wings, all I ask if they pay attention to detail. Also when when delivery dr pulled up he was ignoring me as I was tryin to get his attention that it was my order and not my neighbors because I had no way to contact him as I called the store and asked to let the dr know... all around it was not the best service

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Value
Thumbnail of user mirons774
Rhode Island
1 review
1 helpful vote
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November 10th, 2023

The $19 deal at Dominos is a scam. The pizza crust is thin like a cracker/final price was $33. Crust was so thin it burned bcuz it cooked faster than vegetables. 2 med pizzas/2liter/bread sticks/cinnamon sticks

Thumbnail of user kurtw193
Iowa
1 review
0 helpful votes
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January 9th, 2023

They dominos tells you 3 dollar tip if pick up your pizza etc. Dominos full of poop they give your a 3 dollar coupon. Which you have to use within a certain time. Of you do not use this coupon in time. You loose your 3 dollars. So no 3 dollar tip for you.

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Thumbnail of user sophied44
France
4 reviews
5 helpful votes
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January 21st, 2019

A nice price for delicious pizza that eneryone can enjoy and the cheese on it is sooooooo good! Sorry for not putting 5 stars but the waiting is always a little long. But still, great place to go and give it a try

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