• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user tammyh1011
Virginia
1 review
0 helpful votes
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March 20th, 2023
Verified purchase

First and LAST friggin time I will EVER go to Dominos Pizza. Ordered plain chicken, Mediterranean sandwich add grilled chicken, and plain tater tots... ABSOLUTELY NOTHING WITH CHEESE. Twenty Three dollars later... order is ready. Plain chicken is NOT so plain... it's covered in cheese! Took it back in store and said please tell me this is not cheese. Said it's not gonna kill me but I'll be doubled over in pain. Says this is an idem that can't be made without cheese. What? Said would make it without cheese! Told em I've never been to Dominos before and I'll never be again. Said ok. I said that's all you're gonna say? I said y'all suck as I walked out the door. What a friggin joke. I for one, am NOT laughing

Tip for consumers:
ALL you are is dollar signs $$$$. I have serious issues with dairy ... which includes cheese. How much trouble would it be to just leave the cheese off? To say that an item cannot be made without cheese is no more than friggin $#*!ed. There are Billions of people out there just like me

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Value
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Thumbnail of user nicmn
Australia
1 review
3 helpful votes
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August 29th, 2023
Verified purchase

I had an incredibly unfortunate experience with Domino's Pizza recently. There was a foreign object in my pizza that ended up damaging my tooth. The pain was excruciating, and after reaching out to them by phone, their initial solution was beyond belief – they offered me a free pizza as compensation. After a lengthy and frustrating 45-minute conversation, they finally suggested I go to an emergency night dentist, promising to cover the costs later. They sent someone to collect the remaining 2 slice of pizza. That night, my dental bill came out to $650 solely for the immediate emergency repair, not a permanent solution. The suggested permanent fix was a dental crown. The dentist provided me with a preliminary cost estimate paper of $1500 for the crown procedure on the affected tooth.

Hoping for some resolution, I returned to the Domino's shop the next day and left the invoices with them. They assured me someone would contact me in a week. However, after 40 days of waiting, I received an email from Domino's claiming they had tested the the remaining pizza and found no foreign object, therefore refusing to accept responsibility. This entire ordeal has been nothing short of disappointing and frustrating.
If you value your teeth, it might be best to avoid consuming Domino's pizza. However, if you do decide to indulge, ensure that you have comprehensive health insurance that covers dental care.

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Value
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Thumbnail of user sheryls199
Pennsylvania
1 review
0 helpful votes
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July 29th, 2021

So I order dominoes today to have delivered called at 4pm just got a few min ago. Said the driver gave my order to someone else. Open pizza this what it looked like.

Thumbnail of user tammyr237
Colorado
1 review
0 helpful votes
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September 11th, 2020

They lost a star for CHARGING OVER $1.00 FOR PARMESAN! Don't know how likely they will be on our list of places to eat. Sounds like they are getting greedy. Think about what you're doing, it's not just me

Thumbnail of user jasonm3134
Missouri
1 review
0 helpful votes
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June 1st, 2023

And the last time I bought food from they had my whole order wrong so they promised to give me a free order and then when I go up there, they said they don't know nothing about it so then I pay again and this is what I got how gross and nasty they need to shut the $#*! down

Tip for consumers:
Na

Products used:
Na

Service
Shipping
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Quality
Thumbnail of user dwightf30
California
1 review
0 helpful votes
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September 2nd, 2019

Placed an order online, the Dominos on east Camelback, Phoenix, filled the order. It took 1 hour for the nitwit delivery person to deliver pizza. Once i got the pizza, it tasted like something that comes out of a cow's rear.

Thumbnail of user abroochables
North Carolina
1 review
0 helpful votes
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July 23rd, 2023

Cold. Next to no cheese. Burned. Employees were outside chatting and I waited for 5 minutes before being attended to. I should have just driven away. Rockingham, NC

Thumbnail of user lauraj410
Virginia
3 reviews
1 helpful vote
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July 23rd, 2022

I ordered pizza from 4223 Beulah Rd. N Chesterfield, VA Friday evening. I waited 15 minutes.
Went insdie to cancel order. While inside, I noticed that there was guy dropping cheese on top of pizza WITHOUT GLOVES. Will not be going back there!

Service
Returns
Thumbnail of user towhidashraf
New York
1 review
0 helpful votes
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December 25th, 2023

Hi, It was a very bad experience on the Christmas Eve at 943 1st Ave. NY *******, After ordering our 2 large pizza and 1 small with large Coca-Cola and a small sprite at 10:57 pm and the price was $65.37 And we received our food with drinks at 11:17pm. Everything was nice and fine. But while asked for CUP/Glass the staff said we don't have any Cup/glass. We requested once again and two of were very rude with me and said we can't provide any glasses or cups, please leave the store and shouted with me. Without the Cup how could we drink? We told them we need to talk with supervisor or manager. The man said he is the supervisor and told us to go and do whatever you want. This is not acceptable from a your long established store. We were disappointed about the behaviour and my 9 years son was with me. He was scared and crying for his pizza. Due to my kids I took the order and leave the place. My question was if you don't have any cups then we why you took our orders with drinks? Why not you told earlier that you don't have anymore cups and plates also.

Products used:
Pizza

Service
Thumbnail of user barbi29
Ohio
1 review
0 helpful votes
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June 16th, 2023

Cheese bread was doughie and the Italian sandwich was burnt and there bone in wings was poor quality and The salad and pizza was the only thing that was ok but didn't get a fork to eat the salad with never will eat again Did not get recipe paid cash it was delivered to our room

Tip for consumers:
never order again from dominos

Products used:
just pizza and salad with no fork

Service
Value
Quality
Thumbnail of user kaliseb
Washington
2 reviews
0 helpful votes
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February 17th, 2022

Hello okay now it's working I ordered a pizza wings and a coke and that was an hour ago I told them to tell the delivery guy to call me when he was leaving because their 7 miles away from where I live he called me said he'd be there in 30 seconds I have now been on hold with Domino's Pizza for about 20 minutes I will if I can put the snapshots on this app do not use Domino's they'll tell you that they're on their way they're not I stood out in the cold with a flashlight flashing for 20 minutes 30 seconds he said he'd be here I'm going on 60 minutes now I'm sorry but the pizza can't be that damn good I'll never order from them again ever they're 7 mi away from me

Thumbnail of user brucee152
Tennessee
1 review
0 helpful votes
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August 14th, 2021

Soooo we ordered a pizza through the app. Last night and after the order we waited 2 hours for this pizza to show up instead of the 30 to 45 min. Wait time, so we decide to call them and asked where our order was at, the manager, rude as hell too, said in a $#*!y attiude say "your order is out for delivery, i dont know when it will show up." Then hung up on me. So i called them back like wtf when will it get here? He proceeded to as what time i ordered, so I checked the app, it wont tell me, so i check on y card to see what time and i find out they charge me $50 for 2 large pizzas, so I told them to void the order and refund me. 24hrs later no refund, talked to the GM, hes pretty much ignoring me, my account is now in the negatives and no food. We do not own a vehicle and we just moved into our no place, so we have no food, she is also pregnant like wtf give me our money back so we can eat mother $#*!er. Wanna talk to me my number is *******504 thanks

Thumbnail of user amandas2380
Missouri
1 review
0 helpful votes
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July 10th, 2022
Verified purchase

The food was wrong and they went ahead and added their own tip to my credit card. How kind of them. The management team us a joke. They didn't even apologize. Said I had no right to call the cops.

Tip for consumers:
Don’t let them add rip you off. They add their own tips without permission.

Service
Value
Shipping
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Thumbnail of user judithp605
Australia
4 reviews
2 helpful votes
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February 7th, 2023

Bad Management,Bad Value,Bad Delivery Issues.
$51 Order for Delivery (when it finally arrived) half the order missing
2small pizzas & $10 for half a serve of fries...
No 1.25l Pepsi & No garlic bread offered with the B.S advertisement.
The app for mobile-Android Doesn't Work.
Delivery driver called twice asking the address!
No refunds or redelivery of missing items.

Tip for consumers:
Don't bother with Online Delivery
In Darwin NT

Products used:
2 small pizzas
Half a fries

Service
Value
Shipping
Returns
Quality
Thumbnail of user wshawn428
Virginia
1 review
0 helpful votes
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April 30th, 2023

I don't do reviews because honestly I'm fat and lazy. With that being said Colby at the battlefield location in Va on 4/28/23 was on point. The pizza was good but my bacon/jalapeño cheese bread was perfect. It didn't look like it was thrown in a frier. 3 mths and finally EVERYTHING I ordered was good. Thx Colby

Thumbnail of user turtles3
Pennsylvania
1 review
0 helpful votes
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December 14th, 2020

Pizza sauce: cheese ratio is grand. I prefer goatloads of cheese and dominos delivers on that front. The service? Godspeed. But the chicken wings? The sauce tastes like it's a mix of sweet and sour sauce from panda garden and your typical frank's hot sauce. That sweetness ain't right. The meat belongs off of my obese-COPD-psoriasis-reeking grandfather who drinks in the bathtub. Please, for the love of satan, take care of these chicken wings and dress them right
- everyone

Thumbnail of user wayneb883
Michigan
1 review
0 helpful votes
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October 15th, 2022

Ordered pizza and 2 liters for delivery. The driver brought the wrong order so I went to the store to ask for the right order the manager Ananda and workers Mari, and Hayden were spectacular. They made sure my order was remade and threw in an extra 2 liter for the inconvenience. Also the food was perfect. Besides the great food it's employees like Amanda Mari, and Hayden that makes Domino's our families choice for pizza. Great job you 3. Can't wait to see you next time. Sincerely, Dominos fans for life. Domino's store 1217 in Michigan

Thumbnail of user sarahh834
Maryland
1 review
1 helpful vote
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May 30th, 2020

I ordered pizza for a friend. I meant to select a later time bc she wanted her pizza at 6, when I would be somewhere I couldn't order a pizza at. I accidentally forgot to select that time. I called Dominos within 2 mins of the order. The employee, Vicky, picked up. She grunted. She literally said to me "If it's already been put in the oven, I am really going to be perturbed." When she realized it was in the oven already she got super rude. She practically hung up on me after she said, "at 6?" I replied, "yes ma'am" She said "ok"... click. I remained kind, because I don't get it, it was my bad. It was only a $20 order though. One pepperoni pizza and cinnamon sticks. Just kind of disappointed in her reaction to a mistake.
2613 Charlestown Road, New Albany, Indiana

Thumbnail of user melodiw
Kentucky
1 review
0 helpful votes
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December 16th, 2021

One week I order one pizza from Greenfield, Ohio and I found it on my porch open and eaten off of. They did replace and still waiting on a return on money. However I called to ight and order two pizzas and the whole order was wrong. One was supposed to be thin crust, and it was hand tossed. The second pizza was supposed to be a pepperoni with extra cheese, but was a cheese pizza.

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Value
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Thumbnail of user patriciar2377
Oregon
1 review
1 helpful vote
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September 3rd, 2022

The bread was so oily i had to blot them with paper towels to eat them I don't know what went wrong but they need to fix it plus I was in ted almost ten minutes in drive thru before they try ook my order location 182nd in division I must admit after bloting the oil out the bread was good

Tip for consumers:
Not sure

Products used:
Fast food

Service
Quality
Thumbnail of user melaniel94
New York
5 reviews
1 helpful vote
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April 14th, 2019

Incredible, family run restaurant. Pizza was amazing, service was fantastic. It's definitely a recommendation I make to all my peers when they ask about the best pizza in town... No pun intended!

Thumbnail of user andrewl1977
Florida
2 reviews
0 helpful votes
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August 19th, 2023

I actually don't mind Domino's pizza from time to time but for me and my experience ordering over the years is that delivery and carry out prices (on the same product) drastically changes, and the drivers (not totally their fault) are too busy fulfilling other stops and once I receive my food I look at my watch and say "huh, could've got it myself (sooner and would've been a bit less expensive) especially if you're close to one (Domino's restaurant)

Overall the food is ok

Service
Value
Shipping
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Thumbnail of user mr.j7
Georgia
1 review
0 helpful votes
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January 6th, 2023

Dominos suck they don't even give you a cup of Feta cheese for our salad.At least what the GM said when he got on the phone.But they did 4 other times before.

Thumbnail of user paulc77
Paul C.
Pennsylvania
80 reviews
145 helpful votes
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December 1st, 2015

While I would give this site 4 stars instead of five is because they have to have a minimum sub-total of the delivery. Other than that, it's great. That's about it.

Tip for consumers:
Pizza Hut has been screwing up my orders. Domino's rarely does that, so stay away from Pizza Hut at all costs.

Service
Value
Quality
Thumbnail of user billyv108
Indiana
1 review
0 helpful votes
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October 12th, 2022

On a scale 1 to 10 I say 6. Decent flavor but I ordered a large 5 toping by phone and thought they said $13.00 plus. When I got there they said $23.00 plus. OMG! I think it was 14 inch maybe 15. When I order from an actual pizza shop I can eat 2 pieces but this I ate 4. Now if I get one from NBO in Wanamaker or xtaordinary I get twice as much for the same price. Duh! For a family of 6 you would have to get 2 for 50 bucks? Geeeeez! Get a couple Tombstone frozen pizzas and save a bunch... lol Never again I promise.

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