• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 191st among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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Reviews that mention popular keywords

customer service (49)
Thumbnail of user dinkeym
India
2 reviews
0 helpful votes
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February 17th, 2021

These guys are pathetic when it comes to delivering the pizza and doing evrything accordingly. And if you talk to their support, worst ever

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Thumbnail of user em344
Texas
1 review
0 helpful votes
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December 29th, 2022

They touch the phone and cash register and go head to make the pizza. This is so bad. I will personally will not be back or make any more order.

Thumbnail of user mrsichihara
California
1 review
0 helpful votes
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June 6th, 2023

Unbelievable, the worst store I've ever experienced. Food sat for 45 minutes under heat lamp. Salmonella!?

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Thumbnail of user juand207
New York
1 review
0 helpful votes
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June 13th, 2021

I always tip well. Never bring napkins when requested, bad service and deliveries don't give a $#*!, specially the branch on Mass Av. Cambridge, MA

Service
Value
Shipping
Thumbnail of user gisellem14
Colorado
6 reviews
2 helpful votes
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February 10th, 2020

My favourite place to eat! Probably the most amazing pizza in town! And the prices are ok. Loving the house speciality!

Thumbnail of user urbang11
Washington
1 review
0 helpful votes
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January 20th, 2023

I completed and online order January 11 2023 I inadvertantly ordered a pizza from the Mountain Veiw CA store in error. I was in Cypress TX at the time. I TRYIED CALL the Mountain veiw Store for hours total 10 call no answer however some calls did go to the call center which they could not help. No one answered my calls or even return them. Call Domino's so call Customer support spoke with a guy explain my story, then he indicated they would get with the store and refund the monies charged. There has been no follow through,no one to contact at domino support just a vouce mail used the Bot for a return call nothing...no call or response. Ive waste so much time on this which has lead me to write poor reveiw all over the internet and tell as many freinds as possable. THEY DONT CARE ABOUT THE CUSTOMER.THEY JUST WANT TO TAKE YOUR MONEY!

Tip for consumers:
Beware

Products used:
Pizza

Service
Value
Thumbnail of user thuliles
South Africa
1 review
0 helpful votes
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April 4th, 2019

I still say the Base is the best never mind the filling which just tops it up but for me Domino's is my home there's no other pizza I'd ever choose

Thumbnail of user chass16
Michigan
2 reviews
0 helpful votes
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November 21st, 2020

Less then a mile away and they don't deliver. Nice for them bad customer service. Boycott is better for them.

Thumbnail of user genisau
Louisiana
5 reviews
10 helpful votes
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August 19th, 2011

I use there website often and it works great everytime! They even have special offers/coupons everytime. Papa John's website sucks!

Thumbnail of user robertp797
California
4 reviews
10 helpful votes
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October 22nd, 2019

Cheap if you use the coupons... Love the pizzas, pastas and jalepeno chicken... Better than pizzahut.

Thumbnail of user zoeg21
Florida
1 review
0 helpful votes
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April 9th, 2019

Pizza was very cold although I live very close to their store and it took about 20 minutes to get here. It should of gotten here hot.

Thumbnail of user mariam105
Rhode Island
17 reviews
42 helpful votes
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January 20th, 2019

Ordered 3 medium specialty pizzas. Cost $45. Advertisements for large pizzas everyday price 7.95. The price spread is ridiculous

Thumbnail of user annes303
Canada
2 reviews
1 helpful vote
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March 27th, 2019

Food was great, temperature was perfect and delivery was to the last second. Can't get any better than that~

Thumbnail of user mikee163
GB
2 reviews
0 helpful votes
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June 30th, 2018

I mean my order was correct which was a surprise, but, it just didn't taste right. It used to taste so much better.

Thumbnail of user zhank
California
1 review
0 helpful votes
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December 1st, 2022

Dominoes serves a mush for what they call a chicken after order trash online manager gives a time about returning 10 dollar for some trash served.

Thumbnail of user daphneys12
New York
1 review
0 helpful votes
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October 26th, 2022

Extremely poor customer service at this site. Wrong order! Poor Communication! Order was never put out for delivery.

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Thumbnail of user cheyenne.656.gordon
Canada
1 review
0 helpful votes
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June 11th, 2023

They messed up my order, i payed full price and when I asked for the food they didn't deliver they made us pay for what I already bought.

Thumbnail of user mabelb44
Kansas
1 review
0 helpful votes
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November 15th, 2022

The delivery person was supposed to do a no contact delivery. But he did not, he knocked on the door and handed it to me.

Thumbnail of user olafimihane
Nigeria
6 reviews
0 helpful votes
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September 4th, 2020

The service is great, their customers relationship is awesome, they well organized and great pizza, beautiful environment

Thumbnail of user bryandquasius
Wisconsin
1 review
0 helpful votes
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September 3rd, 2023

Ordered $100 worth of pizza. App says it was delivered. Never called when they arrived. Never was. Called to complain and they said it was our fault.

Service
Thumbnail of user stephanieb2664
New Mexico
1 review
0 helpful votes
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April 28th, 2023

The cheese and the bread was not all the way done at all we had to call them back to remake are oder

Thumbnail of user sharainat
Pennsylvania
1 review
0 helpful votes
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May 25th, 2021
Verified purchase

Domino's Pizza Domino's Pizza Pittsburgh Pennsylvania. MOEL the manager. East Carson. He canceled our order because our telephone number had not been updated and the driver was afraid to knock on our front door.

We live in a peaceful neighborhood and have spent thousands of dollars over 5 years with this specific chain. An hour and a half in to not receiving our order which included a free pizza, i called and he stated that the driver would be there in 5 minutes.

1 hour later I called back and he stated he will not deliver to my address again becaUe the telephone number was incorrect and that it was a waste of HIS $40 worth of food for it to have to come back to the store. He didn't care about our history, he didn't care about the type of customer that I am, or that we tip heavily. He was very condescending and disrespectful. I told him it was much more important that my four children have been hungry for two hours and that it was not my fault that the driver did not knock on the door.

Yes, I forgot to update my telephone number in the app when I ordered, but the first time I called he did not state anything about my telephone number he only asked me to verify my address. He then went on to say that it is not 2020 and drivers are not knocking on customers doors. He also told me that he did not care that my children were hungry. It is disgusting to have a manager such as him working for this company. HOPEFULLY he is a terrible representative of what you guys stand for. It is not just about how much money I have spent with this company, it is about my children, it is about principality and morality. He was very disrespectful and condescending.

Tip for consumers:
Domino's Pizza Domino's Pizza Pittsburgh Pennsylvania.. MOEL the manager. East Carson. He canceled our order because our telephone number had not been updated and the driver was afraid to knock on our front door.

We live in a peaceful neighborhood and have spent thousands of dollars over 5 years with this specific chain. An hour and a half in to not receiving our order which included a free pizza, i called and he stated that the driver would be there in 5 minutes.

1 hour later I called

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Value
Quality
Thumbnail of user joer1417
Maine
1 review
0 helpful votes
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January 14th, 2023

Ew. Business sucks and food sucks. Last resort dinner. Go somewhere else and save your time. Your welcome

Value
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Returns
Quality
Thumbnail of user johnw1250
California
2 reviews
1 helpful vote
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June 28th, 2018

They come fast but the pizza is horrible. Only order this if your drunk or broke. Blah blah blah blah blah blah

Thumbnail of user nickh946
Colorado
1 review
0 helpful votes
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December 30th, 2022

Lack of flavor, pizza over cooked, not enough sauce and the flavors are not what they used to be. Frozen pizza from the store is better.

Products used:
Pizza

Service
Value
Quality

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About the business

Order pizza, pasta, sandwiches & more online for carryout or delivery from Domino's. View menu, find locations, track orders. Sign up for Domino's email & text offers to get great deals on your next order.

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