• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user patsyb52
Texas
1 review
0 helpful votes
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September 23rd, 2019

Ordered pizz from both places on 9/11/2019 and they charged my card and then placed a pre auth and my bank is holding $78.00 dollars and neither store will take them off. I will order Papa Johns in Denton and Pizzeria in Port Aransas. Will NEVER eat Dominos again.

Thumbnail of user sweetcharlene84
Pennsylvania
1 review
0 helpful votes
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July 28th, 2023

I just placed a somewhat large order at 5:03pm and it was delivered to my location at 5:19pm. Everything in my order was correct and very hot and fresh. My delivery driver, Logan did an awesome job and was very friendly! He deserves a raise and recognition! (From slippery rock dominos)

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Value
Shipping
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Quality
Thumbnail of user jts22
Florida
1 review
2 helpful votes
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July 10th, 2020

Today, 7/10/20, Highway 29 at Cantonment Florida. I called and ordered a large, pepperoni with hand tossed crust. When I arrived at the store I was given a small box. I complained, in a nice way, and the clerk insisted that I had ordered a small. OK, everyone makes mistakes. I said I would take this one and then I opened the box. Inside was a small, anemic, cheese pizza. I complained again but this time not so nicely. The clerk was extremely rude and said, in effect, take it or leave it. I decided to leave it. NEVER AGAIN will I order from this Domino's. FWIW, I have never ordered either a small or a plain cheese pizza. Those two adjectives do not go in the same sentence as pizza.

Thumbnail of user nitah33
Virginia
1 review
0 helpful votes
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March 9th, 2023

On2/25 I was out of town visit sick friend.we wanted a pizza so I o looked for one who delivered dominos smith st Perth amboy.i ordered one large supreme no mushrooms extra ch.what I got a hour and 15 minutes later was two pizzas before I could look at them driver snatched my money and ran.didnt offer change so I could give him a tip.i looked at the pizzas that was not what we ordered.was totally embarrassing and I've called manager multiple times telling him I didn't want his credits and I want my money back and he says I have credits he gave me his regional managers number and that jerk said it is too late.I said wait a minute.it was only 3 days ago and I told ya I live in VA credits to my phone in NJ are useless to me I need my cash back well here I sit he won't answer his phone and only thing I can think of is he needs deliver my pizzas to VA from NJ.smh horrible experience.never order dominos in smith street New Jersey folks

Thumbnail of user johnp7473
Illinois
1 review
0 helpful votes
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February 15th, 2024

Hung up on me. I don't suggest going here. Be careful when he asks for your address and you ask him to repeat what he said. Then he hung up.

Thumbnail of user rhondas731
California
2 reviews
3 helpful votes
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July 30th, 2022

Warning to all! Stay far, far away from Domino's Pizza! They will hire any piece of garbage to be a " manager " HA! So when you order a pizza, and get the wrong item, call, explain, get lied to, hung up on! Just simply avoid it by NOT ORDERING DOMINO'S IN THE FIRST PLACE! I'M HERE TO HELP! P.S. IF YOU MAKE THAT MISTAKE, FYI,,,, CUSTOMER SERVICE IS CLOSED ON THE WEEKEND!;@@(?! GOOD LUCK! TO YOU, I MYSELF, WILL NEVER MAKE THAT MISTAKE AGAIN! DOMINO'S STINKS!

Tip for consumers:
Don't even think about ordering Domino's in the first place! Horrible pizza, and Horrible customer service!!!@!!

Products used:
Pizza

Service
Value
Shipping
Returns
Quality
Thumbnail of user cherylvancleaf1
Florida
2 reviews
1 helpful vote
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August 12th, 2023

Being a certain dollar amount spent is mandatory for delivery now, I won't order again.
I don't want two meals.I was a long time customer, ordering frequently.

Thumbnail of user connyc4
South Carolina
1 review
0 helpful votes
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September 8th, 2021

We ordered our pizzas at 2 pm for 5 pm. At 5:15 we TRIED to call the store, waited on phone for 35 minutes! By chance we got another call in call waiting at 5:45. It was the store on 16 th ave in Conway South Carolina. Whoopy, telling us that our pizza was waiting for an hour to be delivered in another 3-4 hours! First this notice was already 45 minutes late! And on top we should wait another 3-4 hours for a cold pizza?

This absolutely sucks. Trust me, this was the VERY LADT TIME I ORDERED FROM YOUR COMPANY. I asked politely to cancel my order, reimburse our money and ordered from a local pizzeria.
Thanks for absolute horrid customer service. I'll tell that story to who ever wants to hear it. Furthermore I'll leave my reviews where ever I can post it, Yelp, Yellow pages etc.!

Tip for consumers:
Don’t order your pizza there

Products used:
None

Service
Thumbnail of user kurshilam
California
2 reviews
3 helpful votes
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January 2nd, 2017

Great service always arrive when they say they are coming on their online tracker and I love the 2 items@5.99 and order with them long enough and you can get a free pizza

Thumbnail of user kathleens1829
North Carolina
1 review
1 helpful vote
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May 9th, 2022
Verified purchase

I have always been a dominos fan but after 2 times getting sandwiches from this location that have 5 little strips of chicken, I'm done. Hard bread, no sauce and very little chicken.

Thumbnail of user avah71
Texas
1 review
0 helpful votes
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January 1st, 2023

I want to tell you how impressed I am with Dominoes on Barker Cypress Rd (new shopping center).I have always had excellent service except one time. The staff especially Joshua are wonderful and are customer driven. I have been extremely ill since Friday and they noticed I could barely breath. I have bilateral pneumonia and serious flu symptoms. Well today I ordered delivery and told them to just put on the table at my front door. I would never endanger them as a person or nurse. I am 68 and when I saw that they wanted me to get better soon and with a happy face, I started to cry. The thoughtfulness and true caring meant so much to me. I have never had this done. I called Joshua to thank him and the other staff.i know that they would do anything for me. TO THE OWNERS: PLEASE REWARD THEM (ESPECIALLY JOSHUA) I I PLAN TO TURN THIS INTO THE TV STATION ABOUT BEST RESTAURANT SERVICE IN THE KATY AREA.
Promote Joshua!
Ava Herring

Thumbnail of user elijuawont
California
1 review
0 helpful votes
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January 25th, 2024

Is this how your pizza made haven't been here in a while but don't remember it being like this...heard it's the new $#*! pizza 🤔🤔😁

Tip for consumers:
Pizza had juice

Thumbnail of user isabelg144
New York
1 review
0 helpful votes
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April 24th, 2022
Verified purchase

I ordered online, the email showed it was canceled. However they delivered. I told the guy i didnt wanted cause i ordered somewhere else. He was relly rude and told me: " he was just the delivery man". I told him that I understand that. But if the email showed canceled i didnt wantvthe order no more. He took the pizza and just said:"its up to you guys" and he left.
I was in shock. First because if he was just the delivery ma why he had to get mad.
Second, he could just told me to call the store for any complain.
But he told me the computer is bull$#*!. But the order is here.
He was just rude.
Be careful. I dont know if the computer wasnt working at all or they just do that to people.
Store
9045 Corona Avenue
Queens, NY *******

Service
Value
Shipping
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Quality
Thumbnail of user whitneyh6
Kentucky
3 reviews
6 helpful votes
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November 3rd, 2013

I AM IN LOVE with Dominos website and their food. I simply LOVE the fact that I can track my order and design my own profile. Everyone should definitely try ordering from Dominos online at least once! I promise it'll be awesome!

Thumbnail of user robd198
Oklahoma
2 reviews
1 helpful vote
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October 15th, 2020

After I recieved my order that was completely wrong l called and was told it would be resolved for the next time l order. I order once a week. I travel here for work, so lm a regular that spend 100/month. L called to see what "insurance" as they claim would be offered... to my surprise and frustration. My claim was invalid because I didnt go to web site and place a claim... nothing was offered. Not even an apology... nevermind that l had been placing orders for the last six months... so yeah delivery was incompetent... person that took my compliant was incompetent. No guidance to file on website. And when I talked to Ashley the "manager". She was/is even more incompetent. Can't make the wise decision to keep a 1200 a year customer. To give an excuse that it was very busy that day... Hello! It's pizza... can they not handle being busy. Its not rocket science... pathetic... dont order from Alamosa C0 Dominos..

Thumbnail of user sherriel67
New Hampshire
2 reviews
6 helpful votes
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August 5th, 2022
Verified purchase

We live only minutes from a Domino's and purchase from there often, using the Drive-Thru pick up feature. We used to have great food and fast service from this local Domino's, but the past few times have been bad, and I believe we are going to hold off ordering from there in the future. Yesterday has been the worst. We placed an order at 5:50 pm with an estimated pick up time over an hour later, for 6:59-7:09 pm. We understood the order would take a while longer than normal, but the order wasn't ready until 7:22 pm (nearly 15 minutes later than we were given). My husband didn't check the order before leaving the parking lot (he's had a stroke and after already having to wait in the parking lot in record-breaking temps at nearly 100°F, he'd had enough stress yesterday), and when he got home, I found our Stuffed Spinach/Feta Bread was the basic Stuffed Cheesy Bread, no spinach or feta as I'd ordered and our receipt stated. We also had two Chicken Bacon Ranch sandwiches which had no ranch - they were crusty and dry. I understand it was extremely hot yesterday and getting quality staff has been an issue at a lot of places, but that's no excuse when our order took 1 1/2 hours to get below average quality food.

Tip for consumers:
Know that the estimated order pick up time is just a "suggestion", and to check your food before getting all the way home to find it wasn't what you'd ordered.

Products used:
Not sure why I was asked questions about shipping, as this is for a restaurant where we pick up our own food, but we ordered sandwiches, chicken, and bread.

Service
Value
Quality
Thumbnail of user childers.dchilders.david1
Rhode Island
1 review
0 helpful votes
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December 8th, 2023

So I have been ordering delivery fromDomino's Pizza in Ringe, NH for 1.5 years now and attempted to order food today because I'm finally was able to eat solid food.
Well I ordered some pasta, took my card and everything was set just like every order that I've placed in the past.
I get a call from the manager Erin that was 20 minutes later saying that they can not deliver to my address because it was out of their delivery area!
So I looked at the map of the blue line she sent and it is like 1 second from my house!
Obviously past management totally understood the delivery issues and accommodated me by making money which is a great business move since they would not loose any money.
When she called me we argued back and forth about the distance that was only 6 minutes away...
She sent me screenshots of the cut off line and I sent her the breakdown of where it was going to be delivered.
I'm so done with Domino's from now on and thank you to Jaffrey Pizza Barn for being an amazing new place to go to!

Thumbnail of user isabelaz
Philippines
1 review
0 helpful votes
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December 24th, 2020

This will be my last time ordering from domino's pizza, i used to love this domino's but not anymore. They told me my order will be delivered after 30 min (guaranteed)but My order came after 4hours, cold and disgusting. They didnt even do or give a sorry card or anything. So why would you say the word guaranteed if you're not even gonna do anything if its late? They also sent me wrong order. I $#*!en #hatedomino'spizza now.

Thumbnail of user nom83
California
3 reviews
9 helpful votes
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December 15th, 2022

Ordered a medium hand tossed with meat, jalapenos and mushrooms and marinara sauce. I got a pizza (?) 1/2 without cheese, void of any noticeable marinara sauce, some slices with no meat, several slices just a piece of bread with scatterings of mushrooms and jalapenos. They weren't busy, it was 11:30 am when I ordered it, nobody was there when I picked it up so that can't be the reason - just a crappy pizza. I'm not too worried, I'll never go there again.

Products used:
Unfortunately, pizza (if it can actually be categorized as pizza).

Thumbnail of user micaho10
Missouri
1 review
0 helpful votes
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August 8th, 2022

The dominos at 795 ne rice road lees summit Mo ******* is terrible, unprofessional, pretty much any negative words to describe a company or business, this dominoes is that. The management at this location is trash. They were 1hour and 43 minutes late delivering pizza to my kids birthday party. I ordered the pizza for 12pm CST time and they delivered it at 1:43pm CST. The management at the location hung up on me 2x (with no aggressive language at the employee). They offered me a $15 credit and said it was my fault for not confirming the next day. The amount they charged my card was $20 more than quoted too. This store will not own up to their mistakes and make a reasonable offer to fix the situation. I've had pizza places show up late to birthday parties but never this late. And I've never seen a store location not care to resolve my frustrations.

Products used:
Pizza and breadsticks

Service
Value
Shipping
Returns
Quality
Thumbnail of user susanw2275
Arkansas
1 review
0 helpful votes
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November 19th, 2021

The place I work has had pizza delivered here many, many times, and most of the orders are over 100.00. They told me tonight they will not deliver to us.

Thumbnail of user carlosp652
Georgia
1 review
0 helpful votes
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January 22nd, 2023

I place an order with dominos pizza in Ellenwood only to have it delivered to the wrong address and I am out the money and pizza my phone my debit card all have one address and yet they got it wrong or they delivered it to one of their friends but I never got it and when I trying to call all they did was hang up the phone on me lousy crooks that's what they are as for all my veterans friends please void this dominos pizza pizza in Ellenwood they will take your money and hang up the phone on u if you try to communicate with them they are up to no good never will I do business with any dominos pizza crooks my fellow veterans stop going there. It's for your own good

Tip for consumers:
Their practice of after screwing you that they will hang up the phone on you when you try to get answered

Products used:
It’s a pizza shop dominos of Ellenwood Georgia crooks they will then hang up the phone on you if you try to contact then they deliver to the wrong address and will not correct the miss deed but hang up on you I know my fellow veterans who use this place and will now no longer do so if you order from this place be ware they’re up to no good

Service
Value
Shipping
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Quality
Thumbnail of user micheler553
Maryland
1 review
0 helpful votes
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December 1st, 2022

My food was cold the 1st time and because my daughter took one bite of the pizza they would do nothing to rectify their issue calling me a liar telling me That their food is never called. 2nd time I ordered from them which I never should have even done, They got my order mixed up with someone else, I asked them if my food was going to be cold they said no it's been sitting under the heat shoot for an hour, Of course my food came out cold when I called to inquire about it I was hung up on by the representative, storm. And the manager Frank Did not care at all all he did was provide me with the name of the man who hung up on me great managerial skills. What a s*** show, My God is it possible that their food can be as terrible as their customer service and their customer service be as terrible as their management They're batting a 1000 over there I'll tell you! Do yourself a favor call papa John's!
To top it all off I tried to follow a complaint and the 1 800 dominoes told me to call the store... pathetic all the way around!

Service
Value
Shipping
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Quality
Thumbnail of user freddym67
Ohio
1 review
0 helpful votes
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April 14th, 2022

I've been trying to order pizza for an hour and the website don't wanna work cuz. I don't have a car because my mom doesn't let me drive it. I want some cheese bread

Thumbnail of user tanyas571
Nevada
1 review
0 helpful votes
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July 2nd, 2021

I LIKE THE PIZZA. IT IS ALWAYS LAST CHOICE DUE TO ORDERING DIFFICUTY. REWARDS SYSTEM MAKES YOU JUMP THROUGH TOO MANY WORSE THAN HOME DEPOT. CAN'T ORDER AS A GUEST WITH A CC. TOO MUCH TROUBLE, JUST MAKE ORDERING EASY.

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Order pizza, pasta, sandwiches & more online for carryout or delivery from Domino's. View menu, find locations, track orders. Sign up for Domino's email & text offers to get great deals on your next order.

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