• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user zachw90
Texas
4 reviews
0 helpful votes
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September 14th, 2021

I used to love this place and now I can barely stomach their food. About 13 years ago they made a fuss about "upgrading' their recipe and I personally was not a fan of it. Especially the sauce. I still ordered from time to time, but for the last few years, it took a complete nosedive in quality. I used to drive for a living and this was quick and easy to call ahead wherever I was driving, pick up, and keep on trucking. You could always count on a Dominos around you 90% of the time wherever you were. I've eaten Dominos from Arizona to Florida all over and in between. My issues with them are not specific to one location. They never put enough cheese on it and constantly taste bland, the bread is hard and tasteless, and the sauce is way too acidic. It's as if the pizza is deliberately overcooked. They are now in the same category of quality as Little Caesers in my opinion. The only thing I can stomach there is the soda. I will however say that it was an extreme rarity that I had any issues with the staff as far as customer service and as I said prior, I've been to many locations across the southern US.

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Thumbnail of user nadeemr6
Pakistan
1 review
0 helpful votes
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November 11th, 2019

I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have I have experienced that
And i am really happy for service
I have

Thumbnail of user renees599
Massachusetts
1 review
0 helpful votes
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August 31st, 2021

Ordered at 540pm, called at 715pm for an update and was told 30 minutes longer. I didn't cancel just to see if it would actually come. By 940pm still no pizza. Worst service

Thumbnail of user ronakk1
India
1 review
1 helpful vote
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February 22nd, 2017

I have purchased one Dominos Pizza named CHOCO PIZZA@ Rs. 240 i/c taxes on 22 Feb 2017. The Pizza was extremly of poor quality. I say that one SAMOSA is better than that Pizza. I am writing for the Dominos customer pl dont buy this pizza.
Very Very Very bad taste

Thumbnail of user denisn20
Canada
2 reviews
2 helpful votes
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June 18th, 2018

This is about the Dominos pizza in Sudbury Ontario on NotreDame
We ordered and are not far from there, the driver had to call four times in order to find us, food was delivered ice cold and we actually discarded it as we kept it aside in hopes of having the meal replaced for something hot, I called the store and the manager did not care or offer to replace the meal so by that time we discarded the
E food and had something else, I contacted the head office by email and never even received the courtesy of a response at all, I travel for work allot and always enjoyed eating at dominos, not anymore on the principle of what happened, please note all other dominos were awesome. As info the store in Sudbury had delivered to us on other occasions it s a large condo complex very near the store so how this fellow could not find us I will never know

Thumbnail of user brettw232
Oklahoma
1 review
0 helpful votes
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June 25th, 2022

I ordered a pizza and cheesy bread sticks with marinara sauce. They not only didn't forgot my sauce, then told me I have to spend over $12.00 to get marinara sauce.

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Thumbnail of user deef75
Australia
1 review
1 helpful vote
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August 7th, 2020

Ordered meat lovers pizza from Mt Gambier store, the meat smelt and tasted off, manager was really rude when we took pizza back, the pizza ended up in the bin, apart from the off meat, the pizza was uncooked and sloppy. DONT WASTE YOUR MONEY OR RISK GETTING FOOD POISONING.

Thumbnail of user georgec1260
Texas
3 reviews
5 helpful votes
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November 17th, 2021

This is first dominos pizza in a very long time. It will very long before I order again. Deep dish pepperoni and sausage, crust good, not enough pepperoni and sausage was almost non existent. Don't be scared, put meat EVERYWHERE. THE HANDTOSSED PEPPERONI AND SAUSAGE had the same problem, it tasted like a cheese pizza
Aldo the crust sucked too. It tasted like card board. The lava cake was good unfortunately the cake sucked up the cardboard so u can taste it. Maybe u can put something under the cake like wax paper or something. VERY, VERY DISAPPOINTED IN DOMINOS. Stop doing do many commercials and put more meat on ur pizzas.

Thumbnail of user bethc264
Arizona
1 review
2 helpful votes
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December 20th, 2018

Domino's pizza in Gilmer is just plain nasty so bad my brother in law put it in a trap to catch a rodent my sister said it probably won't eat it either

Thumbnail of user kareny801
Connecticut
1 review
0 helpful votes
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December 15th, 2022

When you get a cheese and pepperoni pizza there's enough pepperoni on it perfect but if you order just sausage pizza they don't hardly give you any I had four or five slices that didn't have any sausage on it at all it was flat it had no flavor it was warm wasn't hot the most important thing is I'm handicapped and I cannot go down to get my pizza I'm in a wheelchair how can I roll my wheelchair down and then roll it back up carrying a pizza and possible it falls off your lap and they will not bring it up I had to call two people to see if they could go down and get it for me that's not fair to them or me it's an apartment place I'm on the 12th floor at least they can do is deliver I think that's very poor service

Thumbnail of user brittanyh59
Arizona
4 reviews
6 helpful votes
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March 15th, 2018

Nothing to write home about with this place BUT the variety of options makes it a top pick for my family. Really wish they would start accepting PayPal!

Thumbnail of user souljaslimee348
Canada
1 review
0 helpful votes
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February 17th, 2024

Garabge order under cooked dry depressed horible services mouthing guy off on counter fire this clown loser plz he been getting stupid for months

Products used:
Trash

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Thumbnail of user terrencea46
Minnesota
1 review
0 helpful votes
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June 20th, 2022

I JUST GOT OFF THE PHONE WITH THE MANAGER OF THE DOMINOS IN VIRGINIA MINNESOTA AND SHE TOLD ME THAT ITS COMPANY POLICY THAT THEY CANT SELL ME A PIZZA WITH EXTRA CHEESE!
SHE SAID THE AMOUNT OF CHEESE IS WEIGHED AND THEY CANT ADD MORE CHEESE EVEN IF I PAY 3 TIMES WHAT THE ENTIRE PIZZA COSTS! THAT IS THE CRAZIEST ANSWER EVER TO MY QUESTION THAT I WILL PAY ANY PRICE I JUST NEED MORE CHEESE!... MY BOSS IS A LOCAL JUDGE AND IS SUFFERING WITH MOUTH CANCER AND NEEDS MORE CHEESE SO IT DOESN'T HURT HIS MOUTH!. MELISSA THE MANAGER SAID SHE CANT ADD MORE CHEESE AT ANY PRICE!
I HOPE HER BOSS DOESNT AGREE WITH THIS INSANELY STUPID RULE, IF SO, THEY LOST OUR BUSINESS 4 EVER!...

Products used:
Pizza

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Thumbnail of user charlesh2001
Pennsylvania
1 review
1 helpful vote
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December 27th, 2021

This is the best place I orders cinnamon twist with 3 frostings they came and only gave me 1 so I called and they came out gave me new twist and 3 frosting and three coupons with three large pizzas

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Thumbnail of user lauras2997
Illinois
1 review
0 helpful votes
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July 14th, 2022

Dominos pizza on Claybourn in Chicago. Very kind and really work hard, they always prepare and bake to perfection. Fast delivery, always hot. Thank you dominos.

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Thumbnail of user karines20
Canada
1 review
1 helpful vote
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July 3rd, 2022

Dominos on St-Hubert customer service suck! They forgot my order, when I call an hour later to check what happen, the guy was so arrogant and quite frankly he didn't give a $#*!.

Thumbnail of user samanthat191
Connecticut
1 review
0 helpful votes
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October 4th, 2020

Tasty enough but they cheap out on the toppings. The crust is chewy and the sauce flavorful. But I ordered a Sausage/Pepper and there couldn't have been more than one oz. Of ingreds.

Thumbnail of user jeffreye227
Nigeria
1 review
0 helpful votes
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January 21st, 2022

BEACUSE OF YOU IM NOT HAVING PIZZA YOU SHOULD HAVE BEEN HERE IN 25 MINS BUT NO JUST BEACUSE OF YOUR DRIVER AND I MADE A GOOD AICHEVMENT SO YOUR OWING US. NOW IM EATING MY LEAST FAVORITE FOOD I HATE YOUR PIZZARIA.

Thumbnail of user rikk82
New Jersey
1 review
1 helpful vote
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March 2nd, 2023

Called in an order for the $7.99 carryout. The lady on the phone said $16 and some change and hung up. When we got there I said I think I was charged for 2 it's always been $8.65. She said that's if I apply the coupon. I said we ordered stating we wanted the $7.99 carry-out. She asked if I wanted to apply it now. I said yes that's been the point. It was now $12. I said that's still not right. She argued saying we ordered 4 toppings. It was a large pepperoni with half Jalapenos and half pineapple. That's 2 since one topping is only on half and the other is only on half. I told her to cancel it that's the price and we would order something else. The guy was cutting it and closing the box top at this point. I was bringing up their coupons when the manager yelled for them to make us a plain pepperoni. I told them to wait while I look up things. She didn't. I asked for the manager and surprise, she was the manager. The rudest person I've spoken to in a long time. This was the first time I've been in dominoes in over a year. The rude people made sure I won't be back. There are to many good places to get pizza in Lubbock to deal with people like this. I took a picture of the manager on my way out.

Products used:
None I walked out

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Thumbnail of user delisac6
South Carolina
1 review
1 helpful vote
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July 29th, 2020

I ordered my pizza w/garlic sauce. I thght 1 sauce came w/it but learned that it didnt. I always pay for xtra but my pizza arrived w/NONE. When I called the store (#8761 on Butler RD) the young man explained sauce doesn't come with orders an when I adv I paid for xtra, he said he didnt see it and offered his Mgr. I spoke to the Mgr Scott who said the same so I asked if i cld get sauce bought (pizza not as good w/out it) he said NO. I asked for a refund and he said NO! I asked if he said NO? He said yes... You got what you paid for and HUNG UP! I WAS STUNNED. I CALLED CORP and was told I would get a call back. Amber called me back today to say she sees I always pay for xtra sauce but may have been computer issues and offered me $5 ONLY APOLOGIZING FOR THE SAUCE, NOT THE WAY I WAS TREATED! I told her to keep her $5. I will never use it because they will NEVER get my business again!

Thumbnail of user pamelaa143
Florida
1 review
1 helpful vote
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September 21st, 2019

Pizza arrived late, was burnt, and stone cold. This was from the Boynton Beach store that just opened. I won't be ordering from there again

Thumbnail of user lindac4648
Florida
1 review
0 helpful votes
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January 1st, 2023
Verified purchase

Why do they put those little pretzel sticks in the box of garlic bread I asked him over and over do not give me the small hard ones I like the big pets OK thank you

Products used:
E

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Thumbnail of user pcullen1980
GB
1 review
0 helpful votes
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October 7th, 2023

Cheap, nasty and plastic. Eat only if you have no taste. Worst food ever. Rely on marketing and not quality

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Thumbnail of user calebl134
Georgia
1 review
0 helpful votes
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January 19th, 2023

I order my pizza around 9pm and they refused my order because they didn't have driver's even though they close at midnight. Rather than delivering my pizza later they just canceled my order

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Thumbnail of user terana2013
GB
1 review
0 helpful votes
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June 7th, 2023

Disgusting in my opinion.
I can taste bread and salt overall, no tomato or cheese
I am deleting the app to avoid further mistakes

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