• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user marrb1
Canada
1 review
0 helpful votes
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January 16th, 2020

6 cheese pizza is my favourite. I have never tasted better pizza than yours. Thanks! 5 stars!

Thumbnail of user wilberth28
Virginia
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

Domino's on Cedar Road ******* behind Patient First made me the best Hawaiian Pizza I have had in a long time.

Thumbnail of user ns292
India
1 review
0 helpful votes
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July 26th, 2022
Verified purchase

Hello,

I have placed an order from dominos app today, the delivery person cancelled the order and ruined the happiness which we are going to celebrate, when I tried to call the outlet manager they told me they have some policies under which a delivery person(Mr. Uday Sarkute) can cancel the delivery without customer confirmation, how can a delivery person has the authority to cancel the order. Also, the delivery boy has unprofessional behaviour on the call after asking why you have cancelled the order. I am not going to order anything from dominos as this was happening with one of my friends also, the delivery person cancels the delivery, How could a person keep tracking always on the app where is my order and expect a call from the delivery person and if was not able to pick the call then they will cancel my order, is this a way of delivering an order, Really if you are not aware of local address for the delivery as updated the address on dominos app and on the call but still the delivery person was asking and calling for the delivery address, not good man... not good.
VERY BAD SERVICE DOMINOS, UNPROFESSIONAL AT HANDLING CUSTOMERS' CONCERNS.
VERY VERY UNACCEPTABLE WAY OF SERVICE PROVIDED BY DOMINOS,
PLEASE DO NOT ORDER ANY PIZZA OR ANYTHING ON DOMINOS... It's BETTER TO GO WITH PIZZA HUTS, KFC's
THIRD TIME VERY BAD EXPERIENCE...
A really bad outlet for pizza delivery service...
SATVIK, NEAR PURNIMA BUS DEPOT
Satvik Near Purnima Bus Depot Nashik Shop No 5 Ground Floor Satvik Hotel Near Purnima B Nasik, Phone Number *******3999
Ph: *******3999

Tip for consumers:
Don't even think about going with there product...really bad DOMINOS

Products used:
pizza

Service
Value
Shipping
Returns
Quality
Thumbnail of user ethanc37
Texas
4 reviews
4 helpful votes
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December 22nd, 2017

I usually am not nitpicking while I'm HANGRY but domino has not been the same. The dough has thick leaving no room for the topping or the sauce!

Thumbnail of user rjp33
Ohio
1 review
0 helpful votes
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October 23rd, 2022

I worked for Domino's off and on for two years. I quit the other day. I finally had enough. The pay sucks. They take advantage of their employees. When you piss off GM they cut your hours and sometimes your pay. As a manager I was making $14/hr and was told I couldn't get anymore raises. I was sick and off work three days and my hour was cut from 45-53hrs a week down to 34hrs week. They gave my position to a driver without training her. She was getting $15/hr but was told I can't get any more raises. Few months ago the full time drivers got raises to $15/hr plus their tips and mileage pay. Us managers couldn't get raises. Then the owner was arrested and has to sell. I think Domino's needs to do better on every aspect. I understand being short staffed and customers getting aggravated bc the app will tell them 30mins for delivery but then takes 2hrs to get their food. They need to update their system. It was always ok for the GM to be sick and miss work but would get pissed if anyone else missed work. When ever I missed work I always had Dr note. There is a lot of favoritism going on. I had this customer who would come in and he always made me feel uncomfortable. He would say inappropriate things and just stare. I had one of the driver's witness this happen every time. I told my GM and the district manager about the situation. Told them I wanted him to be trespassed and they never done anything about it. The last time he came in I told him he was no longer welcome in our store. Told him if he came back the cops would be called. When I told my GM that I had said that to the customer the GM said I wasn't allowed to do that. I told her I have every right to do it. And as a female late at night we should have one more insider so we're not left alone in the store by ourselves in case something was to ever happen but Domino's didn't care about that all they cared about was making money

Thumbnail of user corne.d
Netherlands
1 review
0 helpful votes
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September 12th, 2022

Voor de eerste keer een
Mix Bucket besteld voor 16,95.
Allereerst wordt er al oom een fooi voor
De bezorger gevraagd bij het bestellen?
Hoe weet ik dan al of de bezorging goed was? Verder een belachelijk klein bakje onoogelijk vlees voor dat geld, Dit was dus een leermoment 1x en nooit meer.

Datum van ervaring: 12 september 2022

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