• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user deborahh2634
Arkansas
1 review
0 helpful votes
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March 11th, 2024

So when I see that price with all that food I'm thinking liars. I won't order from u again and the pizza sixrd.

Thumbnail of user danyb25
Missouri
1 review
1 helpful vote
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October 10th, 2022

When I called in this morning the person who answered waited for about 20 rings to answer, and no that's not a joke. When he did answer, at his leisure, he was extremely blunt and rude. Not worth calling in because the employees don't give a crap about the customer. Dominos should just fire all of them and get new employees who care about their job.

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Thumbnail of user paytonf8
Alabama
1 review
0 helpful votes
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August 13th, 2022

Just wanna say the Sandwiches literally have like nothing on them. For example got the chicken buffalo one tonight and it had no chicken. Just buffalo sauce and like one onion. Literally ridiculous. My dad gets them a lot and they never have much of anything. Basically just eating $#*!ty bread. Pizza is alright tho but ngl I like lil Caesars better if that says anything

Thumbnail of user rickp469
Florida
1 review
1 helpful vote
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January 25th, 2023
Verified purchase

Ordered pizza online to pickup at the store, Got to the store at least 5 minutes after the app said the pizza was ready. Presses the "I'm here going inside" in the app, got inside and ask for the pizza the women said you have to wait I'm too busy and Im here my myself and if you have a problem let the owner know. All this time the pizza was sitting there next to her, all she had to do is hand it to me but she did no and made wait. This nasty attitude should not be allow.

Thumbnail of user markv167
Mark V.
Washington
21 reviews
35 helpful votes
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February 9th, 2019

I LOVE PIZZA & boy was I disappointed. In my opinion something is going on at Domino's in Silverdale WA. I don't know if there's new management or a lac there of. I ordered a Pizza for delivery and not only did it take over an hour to get here, BTW I live about 2 miles from them.I also got charged about $5 for a delivery charge. There prices seem like they are continually going up and the quality DOWN. My pizza was haphazardly thrown together, cold and not even cut properly. I called the store and was basically blown off and was told I should have check my pizza before I accepted it. WOW!

Thumbnail of user joer1371
New Jersey
3 reviews
2 helpful votes
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March 5th, 2023

For a national pizza chain, I would consider the food to be OK, but their service sucks! I like that they can actually get the thin crust to come out crunchy, where most restaurants thin crust come out soggy in the middle. My biggest problem is that 90% of the time I have to wait 1 1/2 to 2 hours to get my pizza and that's carry out! Now, if I can only find a different pizza place that can make a crunchy thin crust? I live in Goshen, IN.

Thumbnail of user ahlano
Indiana
1 review
0 helpful votes
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November 10th, 2023

I ordered online order my order was late 30 minutes after I was told to wait with rewards of extra pizza. After waiting they charged their extra pizza with a sauce that I don't like. After I got home found out the pizza was wrong my kids Frind don't eat the ingredients on it. Call the place, the answer was with no consideration come back make sure bring the olde pizza with you.
I was forced to order pizza for my party from Pizza Hut it was fast and fresh.

Thumbnail of user delb13
California
1 review
0 helpful votes
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July 13th, 2021

Ordered 2 pizzas today and they were never delivered but my card was charged. When I called to find out where they were a couple hours later, they insisted they had been left at the door as part of contactless delivery. I was told "I could heat them up" if they were cold. My guess is that they were delivered to the wrong house. I called back an an employee answered insisted they were delivered without even asking the delivery driver and he hung up on me. I called back asked for a manager and was hung up on again. No compensation of any kind had been offered. I called my bank and cancelled payment to them also filed a complaint with corporate. Worst customer service ever!

Tip for consumers:
These people are dishonest be careful!

Products used:
pizza but never got it

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Thumbnail of user tjj37
Georgia
1 review
0 helpful votes
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December 10th, 2020

Your company beat me out my money they charged me 16 dollars and some change. Then the pizza was not what i ordered. So i tell your company what i will be in contact with the ceo and my lawyer
Its to much going on in the world to get cheated about some pizza. My name is mr Williams and i want some justice. Your company will hear from my lawyer.my number is *******291

Thumbnail of user kirav6
California
13 reviews
23 helpful votes
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August 13th, 2020

Domino's came on time and HOT! I have never ordered a pizza that arrived so hot and delicious. This was for a work event and it went well due to this scrumptious pizza! I ordered the pizzas with extra tomato sauce and well done, I highly recommend doing this with your next order. You will not regret it!

Thumbnail of user shraudm
Texas
1 review
1 helpful vote
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September 6th, 2022

I just ordered a pasta bowl with marinara sauce. The food was burnt and the bowl was half full. I ordered from the location on C. E. King. I want my money back. It filled up two small baby bowls. OMG.

Thumbnail of user seans32
New York
21 reviews
18 helpful votes
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April 5th, 2014

The online ordering would be tits, if I didn't have to call every single time I order. Delivery is not an option on the website, for where I live. Carryout is the only option available & that does me no good, when I want it delivered.

Thumbnail of user kevint1419
Florida
1 review
1 helpful vote
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March 12th, 2023

There are 2 stores less than 10 minutes to 15 minutes away, won't deliver online. I can't drive, but they advertise delivery. I. In fl, in NC, they're over 20 minutes away and delivery. Not here, but advertise it. Pathetic!. On to Wicked pizza place that's 25 minutes away and will deliver. Domino's just doesn't get it.

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Thumbnail of user nancyc2347
Minnesota
1 review
0 helpful votes
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September 23rd, 2022

I use to order from Domino's in Maple Grove Minnesota years ago. The food always came cold and even brunt at times. Last week, I decided to order from Domino's again. I was totally surprised by the quality of the food and service. The food arrived hot and delicious! I have ordered 3 times in the last week, and I do plan to continue ordering.

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Thumbnail of user michaelh990
Georgia
3 reviews
1 helpful vote
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November 25th, 2023

I was offered a free emergency pizza through dominoes in my email and i was going to order some other stuff too but when i went to order it online the deal was there, but then it disappeared, so i called the store and had to listen to this automated crap over and over for around 40 minutes waiting for a human to pick up then i was just cut off when an offer is made it should be honored i never did get a human on the phone so i called back, and the same thing happened i never did get any service,,, the food isn't worth the trouble i spent over an hour and a half on the phone this happened in toccoa, georgia

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Quality
Thumbnail of user tammyp412
Florida
1 review
0 helpful votes
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July 6th, 2021

I called the store to tell them I wanted to cancel my order cause it has been 2 hours I have ordered and nothing. The guy said: -we are now closed, cancelled all orders and we are too busy to call e tell people.
I was like: whatttt? The least you could do is call me, I am waiting for 2 hours.
He: I don't care how long you are waiting.

Can you believe these people? I would give zero stars if I could. They have no customer service for me to call or email.

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Thumbnail of user shelleyl219
Washington
1 review
2 helpful votes
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December 4th, 2023

Ordered two medium pizzas when tax, tip, and delivery charge were all in the total was 72.72 dollars! When I complained to the driver about the two hour wait for delivery I was told they were busy and two hours behind. Never communicated to me! Then I was asked if I got the twenty percent discount for ordering online? Well, no, a discount was never apparent. I guess you have to know to click on coupons to get the discount being offered to all deliveries! If its offered on delivery, then JUST GIVE ME THE DISCOUNT! Will never make that mistake again, going elsewhere.

Thumbnail of user lauraq134
Texas
1 review
1 helpful vote
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September 13th, 2020

We saw a commercial about the "new fantastic" cheesburger and the chicken taco pizzas. They looked good---ordered one large of each--what a joke! There was maybe 1/2 cup of toppings on each pizza. Edges burned---actually no flavor at all. Never again! Store #6981 in Brownwood, TX

Thumbnail of user mikeb2687
Kansas
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

After about a year my grandkids talked me into ordering from Domino's. As I had gotten tired of wrong or incomplete orders. My mistake again, incomplete order! Ordered 2 large 3 topping thin pizza's (which were great) and garlic knots with marinara and garlic butter dipping sauces. Pickup pizzas started to check and the young lady said everything is there as it just came rom Quality check. So I just loaded up and drove home low and behold no dipping sauces. Called store they said they would send them right out. That now has been approximately 2 hours and have finished pizza's and thrown out Knots. I do not want anything free as I see no reason for me to need your food again store #6385 order #*******. Sorry for venting but its too bad as good as your Pizza's are that your service isn't the same. A former Customer, Mike Burd Hays, Kansas *******

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Thumbnail of user irenet23
New Jersey
4 reviews
3 helpful votes
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March 20th, 2019

Being ordering ur pizza for a long time. Cuz delivery is fast and your deals are always there to cheer client up, but unfortunately, lately its been a second time when ur deluvered food was not just raw.

Thumbnail of user igboanyikac
Nigeria
1 review
0 helpful votes
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August 30th, 2021

Good service online and offline, the prices are quite high, that is why i like to use this online pizza-discount service best ive seen so for he offers 75% discount on any order you want from dominos paid 18$ for a 25$ order, just like orering regular pizza but you dont hav to pay the full amount check him out https://web.facebook.com/pizza.houz/

Thumbnail of user anthonyd224
Seychelles
5 reviews
0 helpful votes
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March 29th, 2019

Great ambiance and setup. Service was impeccable.We have been there couple of times, and so far it has been a reliable the fine pizza spot.The best part about this place is they had the best thin crust ever and toppings was so good. Service was also good.

Thumbnail of user tumarc6
Washington
1 review
0 helpful votes
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May 13th, 2023

Seattle's Domino's MLK

Food was stale. The Domino's Staffers hates it when you pay cash and you don't tip them either. The ingredients don't taste fresh. But the worst of it all is the cursing and swearing at customers... I hate Domino's now. Besides, I found an even better place to get my food anyways.
No more Domino's!

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Thumbnail of user whitneyh124
Kansas
1 review
0 helpful votes
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September 26th, 2021
Verified purchase

Do you want pizza and then you don't care about when it's delivered maybe that works for you. The food was at least warm but there was no warning that the delivery was going to take 2 1/2 hours.No ability to track the order no ability to know if the order was actually being filled we ended up forgetting to order two different foods that that night because delivery and the other one was terrible ability to track that the tracking process wasn't working.

Thumbnail of user sherrya494
Georgia
1 review
0 helpful votes
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September 24th, 2023

My delivery man, Bobby Callaway from Lafayette parkway in Lagrange Ga is an angel! It's my grand babies first time in a hotel. He came, everything was perfect, he was so nice! He found out it was her birthday and gave her 5 dollars and she literally was so excited! It was the Best gift ever. He doesn't know her or me, but wanted to make her birthday special! So not only was everything Perfect! He was perfect and so kind! Thank you Bobby Callaway! You're so special! God bless!

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Order pizza, pasta, sandwiches & more online for carryout or delivery from Domino's. View menu, find locations, track orders. Sign up for Domino's email & text offers to get great deals on your next order.

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