• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user anrgtact
Idaho
1 review
0 helpful votes
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March 19th, 2024

The gal who checked me out tonight said nothing to me so I said, "what, no hello?" She just stared me, didn't thank me or anything. I know I don't know her. What a crummy employee. She works at the Caldwell Idaho store on Cleveland Blvd.

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Value
Quality
Thumbnail of user dariiac
Ukraine
2 reviews
1 helpful vote
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February 20th, 2024

I have been a regular customer of Domino's Pizzeria for a long time and have always appreciated their high quality products and prompt delivery. However, I have to express my disappointment lately regarding the quality of the products.

It's very sad to say that the taste of the pizza that I loved so much has become much weaker compared to what it used to be. Recent orders I've made have left me dissatisfied: the dough seems flatter and tasteless, and the filling isn't as juicy and flavorful as before. This is disappointing, especially since fast delivery has been one of Domino's key selling points.

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Thumbnail of user arield212
Pennsylvania
1 review
0 helpful votes
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June 11th, 2023

My son is very allergic to pineapple, there was pieces in his pizza, that i had to take off, I ordered only green peppers and bacon. No pineapples at all. Just be more aware what you're putting on the pizza due to these reasons. Thank you

Thumbnail of user symkowskij37476
Pennsylvania
1 review
0 helpful votes
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January 6th, 2024

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Tip for consumers:
No

Products used:
Pizza

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Value
Quality
Thumbnail of user susanr2649
Florida
2 reviews
0 helpful votes
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July 11th, 2022

I think that when you order a thin crust pizza when you get extra cheese on it the cheese should be actually falling off the crust because it is so thin. It was the worst thing crust pizza I had ever got I took pictures of it.

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Value
Quality
Thumbnail of user minervag27
Florida
1 review
3 helpful votes
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September 1st, 2022

Went to pick up my pizzas and was told I have to wait an additional 45 minutes. When asked why do I have to wait for so long after my pick up time was repeated screamed at to get out by staff. They don't like interracial couples here. Was refunded before asking for a refund and was followed outside by staff members who were threatening to f*ck us up in their words and to bounce. Staff are extremely ghetto.

Thumbnail of user kelliw181
Illinois
1 review
1 helpful vote
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September 27th, 2023

This is the absolute worst store ever! Online ordering system never works or the phone. They just hang up on you instead of answering it. Then you get there to order and they are out of pan pizza!?!? Why did you even ask what kind of crust if you only have one? Finally get it home $39. Dollars later and my dog will not even eat it! Terrible not ever going back! Oh yeah and the lacy at the window hates her job too

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Thumbnail of user michaelr4246
Arizona
1 review
1 helpful vote
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January 17th, 2022

This was from the Rita Ranch location Tucson AZ.
I was so excited when I saw the new cheese dipping Sauce. When it came and we opened the container wow what a bummer. There was 1/8 of an inch in the round container. It was burnt on the bottom. There was no way of dipping it. I was given 6 bread knots and could only barley use 3. My wife got the pasta which had little to no alfredo sauce in it. It was dry. This is a rip off. We quit ordering from Dominoes a few years. Ago but when we saw the ad for the dipping sauce, we were excited and decided to give you one more try. Never again.

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Value
Thumbnail of user fl23
Florida
1 review
2 helpful votes
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July 10th, 2010

Don't know what I was thinking, but I gave in and tried their "new" recipe pizza... same as it ever was, one word "yuck". Why do people eat this garbage. It almost seems tough to make such a bad product.

Thumbnail of user louisw147
Colorado
1 review
1 helpful vote
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September 11th, 2021
Verified purchase

Order didn't leave store until 1 hr after quality check. Clearly sat in hot holder an hour. Sweaty cheese not meltly. I've been a professional cook many years and know what garbage is. I used to think it was ok but never again in my life. I don't want their free garbage pizza coupon either but I'm about to spread the word so others don't have to eat the garbage

Thumbnail of user rone382
Indiana
3 reviews
2 helpful votes
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February 21st, 2022

This one by my house, on Ash and US 20, seems to be a no go! Since they were new a year or so ago I got a 20% off my order. That still was over 25.00 for 2 sandwiches and bread sticks, else it would have been like 32.00 for the bill. If you dont want more meat then the thickness of a slice a lunch meat, you'll love it. I did NOT!

Tip for consumers:
Your taking a chance for mediocre food!

Products used:
A store that makes good subs, with meat!

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Quality
Thumbnail of user marijanej
Nebraska
2 reviews
0 helpful votes
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November 20th, 2019

Have taken advantage of their ongoing special, "any 2 or more for $5.99 each". I have tried various things and concluded that no matter what i order it will look overcooked and taste bland. The delivery people have always been very nice but the "cooks" need to learn when something is done and when something looks burnt. I guess i will switch to another pizza restaurant but they are getting harder to choose since a few of them have boycotts. Never tried the insurance report but if i get another sandwich or stuffed cheese bread or pizza that tasted bad... what is the use? Interesting how i never seem to get a receipt for my purchase. Do you suppose delivery people can tell when an order doesn't measure up to standards?

Thumbnail of user jayw267
North Carolina
2 reviews
4 helpful votes
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July 16th, 2020

Once again Domino's is at the forefront of failure. I found a Facebook page that has this exact problems stretching back to 2012. The web page won't accept the gift cards for payment. It claims it doesn't recognize them and their only help feature shows you where to find the number. One would suspect that at some point they'd get a web sever team that could make sure that either the function worked or would provide something in the way of help instead of driving customer away.

Thumbnail of user christiew204
Washington
1 review
0 helpful votes
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May 9th, 2021
Verified purchase

I remember when Domino's Pizza opened in Newport Oregon. We used to order from there for our lunch at work They used to give you a good product (pizza, pasta bowl, etc). I just received my delivery. It was pretty disappointing! Chicken Pharm sandwich was sauce and cheese with a tiny bit of chicken (hardly any), and the sausage marinara bowl was skimpy and dry. My last pizza was skimpy, but I thought well... everyone has an off day now and then. Overall Very disappointed with the food. Delivery was fast though. I won't be ordering from there anymore.

Thumbnail of user rsteven.hamburg
Alabama
1 review
1 helpful vote
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September 1st, 2023

Start with the bad, that's what everyone always wants to hear when you have both.
Bad, the pizza, which is Really unfortunate when that's the reason you call them. I ordered a veggie with hamburger and no olives. It came with no olives, but it did have spinach, cool, some crushed tomato, okay, a couple pieces of onion, so I can't say none, and that was it. I expected a little bell pepper, maybe some mushrooms, maybe a few more onions. Oh well.
The good. The crust. They have Coke, not Pepsi, the wing sauce. The wings themselves? Meh. Maybe they belong with the bad? The staff was really nice people.
So that's it. I'll go back to Pizza Hut. I tried this place. Done.

Thumbnail of user thomasn840
Texas
1 review
1 helpful vote
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June 10th, 2022

We ordered a pizza with ham, but got pepperoni and green pepper on it. The other toppings were not distributed but piled up in the middle of the pizza. Burnt on one side. We tried to make a claim, all you can do is get next purchase 20% off. Who wants that?

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Thumbnail of user lisat2088
Mississippi
1 review
1 helpful vote
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October 6th, 2022
Verified purchase

I ordered 2 medium pizzas including a one and 2 topping pizza and they charged me full price due to I didn't say coupon and wouldn't credit my card back. No where on the commercial does it mention coupon. Definitely will not order from a place that chooses to rip people off.

Thumbnail of user wendyj299
Utah
2 reviews
0 helpful votes
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December 28th, 2023

I order a Honolulu Hawaiian pizza on the 26 th of Dec and delivered 50 mins later the pizza was warm not hot, and the flavor was weird. Almost like a flavorless bread and the dough was super thin. I love Hawaiian pizza and Domino's but this pizza was just not quality. I am not sure if I will order again online order

Thumbnail of user alabamaj1
New York
1 review
0 helpful votes
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March 15th, 2017

The customer service at 1544 Broadway Brooklyn NY is lousy I stood in line for half an hour only to be told they were not taking orders and that I should go away and order online and come back to pickup the pizza. I asked to speak to a manager and ha just shunned his shoulders and shook his head. I would like someone to address this matter.
Thanks
Joe

Thumbnail of user gianinac1
Maryland
1 review
0 helpful votes
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May 13th, 2021

So I like dominoes pizza but u can't call for delivery at any shop near me cause they don't answer the phone to place order. Make u go in which I don't understand because they r delivery. Even if u want to speak to someone nope! When I go in there ain't no customers inside and workers look bored. And when u finally get order it's wrong. I wish there was a number I could call cause half their business should be made on deliveries alone. Pissed off. And for a food restaurant it's unbelievable.

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Thumbnail of user terrie28
Florida
5 reviews
5 helpful votes
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July 30th, 2015

Still the best pizza after all these years! Online ordering is fast & easy and the thin crust pizza is the best because I don't like a lot of dough and the toppings can take center stage. They have such a wide selection it makes ordering just one pizza a challenge. If you're not in the mood for pizza, their sub sandwiches puts subway to shame. Their pasta bowls are to dies for. Their delivery is always 30 minutes or less and always arrives piping hot.

Thumbnail of user geraldt254
Texas
1 review
1 helpful vote
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June 16th, 2022

The last two times I ordered Domino's pizza, I paid for extra items but when the pizzas were delivered, there were zero extra items and barely enough cheese to cover the pizza. Thought I would give them another chance... wrong choice, same thing happened. My daughter ordered one and picked up the pizza, got home and same story. Apparently, it's their way of saving money which in turn, is stealing from their customers. I will never ever buy or eat a Domino's pizza again. I
Encourage the public to stop eating Domino's pizza to stop them from customer theft.

Tip for consumers:
Don't pay the tip online, the delivery person doesn't get it. You're actually tipping the person who is stealing from you.

Thumbnail of user pattyr285
Illinois
1 review
0 helpful votes
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January 27th, 2024

It has takin over 2 hours to receive my order. I have called and was on hold for 16.16 min and no one ever picked up. I will not be ordering from this Domino's again.

Thumbnail of user stephenm2890
Pennsylvania
1 review
0 helpful votes
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August 22nd, 2023

Our order arrived ice cold after a two hour delay. The driver did not speak english. I filed a report with customer care. The next day I received an email from them stating someone from the Warminster, PA store would call me with an apology and an offer. That was three weeks ago.

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Thumbnail of user jamiey50
Mississippi
1 review
0 helpful votes
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July 29th, 2021

After ordering a pizza I watched on the tracker it should have been delivered at 10:12 instead she drove around the apartments next door and did not call... I made countless calls to the Dominos on Cowan Road was told I needed to come get my pizza and I would not be getting a discount. Finally over an hour later they show up with my pizza cold as $#*!. I could have at least brought me a cold Coke my damn Coke was hot. This is unacceptable.

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Order pizza, pasta, sandwiches & more online for carryout or delivery from Domino's. View menu, find locations, track orders. Sign up for Domino's email & text offers to get great deals on your next order.

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