• Domino's Pizza

Domino's Pizza

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Overview

Domino's Pizza has a rating of 1.6 stars from 418 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Domino's Pizza most frequently mention customer service, thin crust, and delivery driver problems. Domino's Pizza ranks 189th among Food Delivery sites.

  • Service
    158
  • Value
    145
  • Shipping
    89
  • Returns
    82
  • Quality
    138
Positive reviews (last 12 months): 5.6%
Positive
2
Neutral
3
Negative
31
118
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How would you rate Domino's Pizza?
Top Positive Review

“Getting better”

John S.
1/6/24

Bridgeville pa store's pizza making abilities are getting better. Much better. I couldn't figure out why it never had the rolled crust when I ordered so I called and that was of no help then went online, they all show nice crust then asked friends for help. Get hand tossed not hand made...lol. Rating of 4.5

Top Critical Review

“Boyfriend Threw Up!”

Deirdre P.
10/11/24

Ordered a large with bacon. There was no bacon but perhaps ham? It wasn't cooked with the pizza, but piled on top of it - was awful. We live 5 minutes away. I followed the lost driver online for 35 minutes til he got here. We were both starving but only ate two pieces. Boyfriend threw up :/

Reviews (418)

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customer service (49)
Thumbnail of user ajeetk9
India
3 reviews
3 helpful votes
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June 1st, 2020

I didn't get the code on my phone thrice and No it's not network problem. Please find out what's wrong.

Thumbnail of user oscarp133
California
1 review
1 helpful vote
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February 20th, 2021

Dominos has Pizza advertised for $7.95. I went to pick it up and they charged me $12.92. Do yourself a favor, go somewhere else

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Thumbnail of user garyo252
Georgia
1 review
0 helpful votes
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January 25th, 2022

Order a deluxe 16.88 and there was barely anything on it. Way overpriced for what we received. Purchased 3 total.

Tip for consumers:
Don’t purchase pizza from domino’s.

Value
Quality
Thumbnail of user olham
Ukraine
2 reviews
23 helpful votes
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December 17th, 2017

They have quite good customer service (quick delivery time), but their pizza is unhealthy :) That's why it's 4 stars)

Thumbnail of user monicam719
Nevada
2 reviews
5 helpful votes
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June 12th, 2022

I will NEVER buy another pizza at Domino's. Taste is awful, like cardboard! Rude delivery person. Ugh.

Tip for consumers:
Avoid Domino's pizza.

Products used:
Pizza

Thumbnail of user rhiannonr20
Pennsylvania
2 reviews
0 helpful votes
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March 24th, 2023

This please has continued to let me down. Last time they took two hours to deliver and this time I can't even continue with my order becUsr their website is down. DO BOT ORDER FROM ALLENTOWN PA

Tip for consumers:
Don’t order from dominos

Products used:
They suck

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Value
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Thumbnail of user samd906
New Mexico
1 review
0 helpful votes
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February 25th, 2023

I think is not at all good but badddd pizza if not the worse and the service what a joke. I do not know how they are in business.

Products used:
The worst stay away if you know what is good for you.

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Thumbnail of user sarac32
Georgia
7 reviews
5 helpful votes
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November 3rd, 2014

Pizza tastes sooo good. Everytime i order i want more lol! The service is good too, depending where you live though. 5* pizza for me!

Thumbnail of user andrewh168
GB
6 reviews
15 helpful votes
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August 29th, 2017

Love dominos pizza their menu is excellent and they are fast but the price is totally unacceptable £10+ for a pizza is too much

Thumbnail of user bradleygreenwoodg
Vermont
1 review
0 helpful votes
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August 16th, 2022

They only sell pizza, who wants pizza all th time. Pizza places I know offer many different salads&SUBS!

Thumbnail of user trues1
Texas
2 reviews
2 helpful votes
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March 28th, 2011

DO NOT order from any Dominos in Columbia Mo, the Management is rude, the employees are not qualified to take an order correctly and the service over all is TERRIBLE! Especially the Dominos at this number *******030). OUr order was completely wrong and took nearly an Hour to get it when the store was 3 blocks away from our motel; after a 30 minute discussion the manager sarcastically said he would correct one part of our order my you this was at 10:30 PM and we were at a State Wrestling tournament. Our wrestlers didn't even get to eat the lousy order until nearly 10:00 at night and had to be at the arena at 7:00 A.M. the morning. The Mangers name was Will and he would not state his last name as I can see why. This one experience from ordering Dominos will change our minds from ever ordering from Dominos again. Oh and one more thing. They advertise "Take a picture and send it in? Well we did and I cannot find any where to upload the terrible food we received. If there was a Negative rating on reviews this woudl get the largest Negative Star rating Possible. Be Aware of ordering DOminos Pizza in Columbia, MO Address DOMINO'S 1502 COLUMBIA MO, Phone: *******030

Thumbnail of user emilyb241
Ohio
76 reviews
124 helpful votes
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August 8th, 2018

I personally order Dominos if i'm getting pizza. I like that there is a tracker when you order your pizza so you know when it will get there.

Thumbnail of user rodriguez.daniel20
Massachusetts
2 reviews
0 helpful votes
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August 4th, 2023

After I was waiting for more that 1:30hr that gave me the wrong order the worst place that you can make an order, I lost $30.00 for that! That will be the LAST ORDER I WILL BE DO IN THAT PLACE!

Tip for consumers:
Don't go there is worst place you can go ever!

Products used:
I end with nothing And I lost $30.00 in that process!

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Thumbnail of user fikadeselassem
Maryland
1 review
1 helpful vote
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September 13th, 2020

I order two cheese pizza but they bring someone did want someone who did want it they delver it has spice I will complain channel 7

Thumbnail of user garrettp79
Germany
3 reviews
0 helpful votes
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October 21st, 2022

Great customer service today after getting my pizza wrong they delivered new one within 10min and still very hot. Thanks

Thumbnail of user 4804308030
Florida
1 review
0 helpful votes
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April 8th, 2023

This cheap pizza, with fake cheese gave me severe diarrhea and now i'm dehydrated on the toilet, fighting for my life.

Thumbnail of user jerryb1109
Georgia
1 review
0 helpful votes
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June 12th, 2023

I'm a big fan of the spicy chicken sandwich. I've tried it all over the USA,I drive truck. You might think it tastes the same no matter where u are. That's wrong. Depends on who makes it. I walked into store #3567 in Giorgia and had a very pleasant experience. It started with William and Adreana laughing at what I said when I came in and firing back at me. I'm being my crazy self and asking many questions about a certain sandwich and in comes Luis. Him and I had a couple laughs and he got me on track as to what I was asking about. He said he'd make my food himself. So, not only did I have a great time joking with everyone while ordering my food,I enjoyed eating it. To this date, the 2 sandwiches that were made for me, are the best I've had in the USA. I want to personally say thank you to William for greeting me as soon as I walked in. Adriana, it was a nice change to have someone engage on the jokes I put out there and for cutting and packaging my food. Ok,Ryan, u get a thank you to but u only cut one sandwich... You put the packaging on Adreana. Lol. Luis... Guys, my man Luis can make a sandwich. Loaded. Toppings like you see on the commercials. I'm talking you could taste what you ordered. Baked perfectly. U know when that cheese caramelizes... Yeah, he did that. Baked Golden brown. Simply put... Perfection. Ryan, William, Adreana and my man Luis, you all did a kick $#*! job. If I lived here I wouldn't order from anyone else. If you're the DM or GM reading this... Do something for these young people. Give them a payed day off. Bc nowadays kids this age feels entitled. These guys are working... And doing a damn good job at. And they deserve to be showed appreciation.Thank you guys. YOU ROCK!

Thumbnail of user angelas2884
New York
1 review
0 helpful votes
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May 29th, 2023

Burnt pizza tots and greasy
Food I got sick I don't like the service did not want to help I wanted a refund they wanted to give me replacement.

Thumbnail of user pstee0072
Texas
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

Ordered Domino's Pizza in Dallas TX Fri night. Order placed atb10:38pm. Pizza was out of oven by 10:48pm. It sat around for 40 minutes before going out for delivery. It took another 30 minutes for a delivery. By the time I got the pizza it was cold and rubber like. It truly looked as if it had been sitting out on a counter for many hours. It was likely covered with bacteria that causes food poisoning at this point. It definitely wasn't safe to eat. So in the trash went all the food. I used the pizza guarantee. Of course I couldn't get anywhere or any satisfaction using that damned thing. So I contacted corporate. They basically brushed off my complaint. Day two after a fake apology and bs about how the company prides themselves on fresh food customer service and food quality I still haven't had a single person try to resolve or fix this disgraceful disgusting situation.
Im sorry if I can't find any customer service or concern over quality or any sincerity in the apology.
So next time you decide to order Domino's Pizza keep in mind they clearly either don't know food safety or perhaps they simply don't care about food safety. They certainly have no comprehension of customer service. And they most definitely could care less about quality. Their guarantee is a bunch of marketing bs and lies!
Days later I continue to fight with corporate for my complaint to be resolved and they continue to refuse to lift a finger. I was only able to get the guarantee IF I was willing to spend more money at their company. They screwed my entire order and expect me to spend more money in order to get my food replaced that they totally messed up.
Corporate claims they pride themselves in customer service, quality, food safety, etc. They received a zero in every single area with my order. They have yet to show and concern over the fact I was delivered a pizza that looked as if they found in in a dumpster.

Tip for consumers:
It would have been helpful to know when I ordered I would receive zero customer service, lies, food potentially teaming in food poisoning bacteria due to unsafe food handling conditions, it would take over an hour after my food was cooked to receive it, corporate would be unwilling in ever way shape and form to resolve such a serious matter. That once I received my food order I would need to take everything directly to the dumpster. This and more would have been great to know ahead of time

Products used:
Food purchase.

Service
Value
Shipping
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Thumbnail of user sharynj15
Canada
1 review
0 helpful votes
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July 8th, 2023

Ordered a 14inch got a 10inch toppings so basically all dough. Expensive for something that i could buy in a store for $5

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Thumbnail of user jaid.l
AG
1 review
0 helpful votes
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July 8th, 2022

On 600 New Street, Macon Ga, it is a sad day for Dominos! How is it the staff is upset with a paying customer?

Thumbnail of user noaht202
Missouri
1 review
0 helpful votes
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September 6th, 2023

Why was I insulted, cussed at, called a liar and korenjust because the 'General Manager Andrew' made my food wrong. I was told over and over again I was wrong about my pizza being made wrong, I was called a liar, humiliated in the store, screamed at, called a slut, whore and $#*!er, as well called a fat $#*!. All because this man was mad I proved to him he made my pizza wrong. I paid extra to get pan pizza, it was made incorrectly into a hand tossed pizza. I called told this man what happened. He said he was the only one working in the store and that he knew it did t happen. I said I had pictures. He said he didn't care. I said fine ill bring it up there. I did, showed him he was wrong and he continually told me I was wrong and lying. I've been getting the same pizza for 5 years. I asked him does that mean eveey employee he has had for 5 years made it wrong and then the screaming started. My husband got mad and slung the pizza at the floor in front of the register (not even near him, he was behind a partition) after he got mad and called me a $#*!ing slut. He has never seen before and I have never seen him before. He also hung up on me the second time I called to complain to get the right corporate number. I asked for his name and didn't hear him because I am partially deaf. He screamed at me do I need to $#*!ing yell it at it so you hear me right. I am insulted, beyond angry, and have every intention of this man getting fired. As well being put on a DO Not Hire list all throughout Saint Charles County. I am also speaking to my lawyer. I don't know what dominos is thinking hiring awful people like this. But I will get the problem resolved quickly. I came very close to calling the police and having him arrested for harassment. He was lucky I didn't. He embarrassed me and my spouse in front of anyone who was working there or in the parking lot, all because he did t know how to properly do his job as a 'General manager' or be a decent person.

Tip for consumers:
Don't order at all. If this is the type of people they are hiring, things need to be fixed.

Products used:
Pizza made wrong

Service
Value
Returns
Quality
Thumbnail of user adamc1339
New York
1 review
0 helpful votes
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May 29th, 2023

Downtown Newnan Ga Dominos has to be the absolute worst pizza place in town. No help and bad service. I will take my business else where from now on.

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Thumbnail of user edwardi50
Canada
1 review
0 helpful votes
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July 17th, 2021

I ORDERED A LARGE PIZZA A MONTH AGO
ON THE BILL THERE WAS A CHARGE OF 3.00 EXTRA DOLLAR
THEN YOU ADD THE TIP I LIVE 1OOO FT FROM DOMINO
I will never OEDER PIZZA AGAIN FROM DOMINOS

Thumbnail of user darwinc45
Australia
1 review
0 helpful votes
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July 18th, 2023

As was Said before Bad Management Very poor result half an order Sad service
Thank you for refunding my $51
Eventually.
I won't call in again

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