Dooney & Bourke

I had ordered 2 bags online from Dooney & Bourke website during Thanksgiving time. The day I received it, I saw that one of the bags was significantly reduced in price. I called customer service asking if I can get the reduced price since I had just received it. They said "no" and that I had the option to return it and purchase the same bag at the sale price. I explained that would mean that I would have to pay a $10 shipping fee to return the one I had, then pay another shipping fee for the new purchase since my order was not high enough to warrant free shipping. Other stores and websites have always given me the difference when this happens. I explained, why would they want a customer to go through the trouble and expense of that when they can just easily refund me the difference in reduced price. They told me that Dooney & Bourke is not out for money but for quality service, and that he will refer me to their complaint department. And that I would receive an email about their decision in about a week. The email said that I will not be reimbursed the difference. I believe that they never intended to consider my complaint, but that the operator just wanted to quickly finish up the conversation with me. I understand they are for profit business, but this is plain bad customer service. I returned the bag. I will never buy Dooney & Bourke again.

Placed order Dec 6, still have. Or received although money was taken out of account. No one answers phone, chat not working, unable to get ahold of anyone to resolve problem. HORRIBLE service!

PLEASE DON'T WASTE YOUR MONEY! NOT A REPUTABLE SITE! ORDER 4 PURSES IN SALE, 3 WAS SHIPPED THE OTHER PUT ON BACK ORDER NEVER RECEIVED, WAS ALWAYS TOLD 10 DIFFRENT STORIES WHEN YOU CONTACT CUSTOMER SERVICE YOU MAGICALLY DISCONNECT! WHO CHARGE EXTRA MONEY TWICE FOR A PURSE THAT SHIPPED DIFFERENT WAREHOUSE? SCAMMER!

I purchased a purse for mother's day, I got the purse on Friday before mother's day. When I got the purse the clasps on the satchel were broken. I immediately called Dooney and waited for 2 hrs. I was told I could send the purse back and I did what they failed to tell me is that I would not be getting a new purse but a refund. I contacted customer service and they they they were sorry but that is company policy. Now it gets better, I was told that it will take 2 to 3 days from the day they get the purse back to process the refund and I have to wait an additional 10 business days for the refund to show in my bank and they will also deduct the return shipping from my refund... like who does this? Dooney ruined my mother's day gift, gave me a horrible customer service promised to have a supervisor give me a call back... still waiting and to add salt to the wound I had to pay shipping to return a product they sent to me defective... I will never do business with Dooney again. Shady shady business practice

I used to love D&B and wanted to try them again. Ordered a pebble grain purse and wallet, both colors said "white". Received the package - colors were wildly different. The purse was a cream almost beige color and the wallet was white-white. Immediately called and s/w a customer service person who requested that I send them pictures. In the pictures it was very clear that the colors were not even remotely matching. 3 days later I received an email with a return label. I did not want to return the purchase, I just wanted my purse and wallet to be similar white colors. I called again and the customer service rep said there is no way for them to guarantee that the colors are the same. They aren't even remotely close in color. I had purchased the items on sale and now there is no longer a sale. The customer service rep said that they cannot honor the sale price now and they do not offer exchanges. So, D&B, your mistake and now I am responsible? Sorry, I guess this company is no longer a quality one and I will purchase my handbags somewhere else.

I bought 6 bags in the last year from Dooney. Last order was a TEAL FLORENTINE, THEY SENT FOREST GREEN! When I called they said it was the right bag, I didn't feel like sending back! Then I Pre-ordered a Plumeria for my daughter bday over a month ago. I was told I would be sent by 2/11/24. Now today 2/11 they told me 4-6 MORE WEEKS! THEY HAVE PEOPLE ORDERING STUFF KNOWING THEY CANT FILL THE ORDERS! I'M DONE AFTER I RECEIVE THIS BAG FOR HER! IF I HADN'T TOLD HER, I WOULD CANCEL IT! I ordered the Plumeria Bag 2x. First time I ordered with a wallet an they couldn't give me a date to receive so I cancelled. I reordered an chose a different wallet, but then they took the discount an charged me $100 more for the Plumeria saying it wasn't on sale anymore, but everything else was! JUST SCAMMERS! THEY SENT THE DARK GREEN BAG TO THE LEFT, BUT I ORDERED TEAL BAG ON RIGHT! I LOVE TEAL, NOT DARK GREEN! BUYERS BEWARE, THEY ARE SCAMMING!

Worst customer service ever. I purchased a bag for black friday., never received the bag and they don't want to get me a refund. I have now no money to buy another one and no present for my wife for christmas.
STAY AWAY FROM THE HORRIBLE COMPANY.

Very obvious misaligned stitching and buckling on this wallet I waited 6 weeks for this deformed wallet to arrive. I am very disappointed with this purse. How did this pass inspection?

I'm so disappointed in Dooney and Burke
I ordered two bags on 11.21.2020 and the $146.90 has been processing on my bank account. I look at my bank account last night and now there's another $80.00 processing on my account. So that means $146 + $80.00= $226.90 is the total that im out and have NOT received neither one of my bags. Called customer service and was told that the $146.90 that is the total that the hold when you place the order and after the bags are shipped they place a hold on that amount so since one of the two bags were shipped yesterday they placed an $80.00 hold for that bag and when the next bag ships then the remaining balance will placed on my bank account but don't worry the first $146.90 will be removed from your bank account. This is the must stupidity $#*! I have ever heard in my life. How do Dooney and Burke know that I have $146.90 in my account just for them to hold and put in processing until my bags are shipped separately and charged separately. This will be my last time shopping online at Dooney and Burke and I will surely tell anybody who will listen to watch their bank when ordering online because Dooney and Burke is on some bull$#*!. If this is something your company has to do it something that the customer should not only know but agree to.
Love,
A Very Disappointed Customer

I purchased a satchel which I've wanted for years. Let me preface I ordered one years ago and the hardware was scratched. I asked that they either provide a discount or replace it. They ran out of the color I had wanted and wouldn't provide a discount either so off I go to pay $10 on a return for a damaged product. Flash forward years later. Same satchel in a new color and a "reduced" price. The bag took weeks to be delivered since I had to pre order it. The bag received is nothing at all like the color on the site. I'm not talking a small difference. This is a completely different color and when I visit the site to see the color I ordered I realized this isn't even the same trim color. So they sent me the wrong color. I called them, and they said I could return it and they would deduct the shipping from the credit return. So I have to pay shipping costs for a bag that was sent to me in a completely different color (their error). Ok. I ask if I can just replace it with a different color since the original color I ordered is no longer available they said sure BUT I'd have to purchase the bag at the higher price because there's no longer a sale and then call them and they would refund me the difference. Oh yea, sure because I trust this company so much. No thanks. At this point I'll keep and gift the bag. I will NEVER buy a D&B bag again. Not worth the hassle and aggravation.