Dooney & Bourke

At 51 years old, I thought I'd treat myself to a "real" handbag for once in my life so through QVC I bought my very first one because I could make payments w/ no interest. Thought I was in heaven when I got it. Only used it for Spring/Summer so I wanted one more for Fall/winter. I received it. Didn't care for the hobo style after all but it's my fault that I chose it. What wasn't my fault was the trim was coming off both bags already! Really? Paying hundreds of my hard earned money for trim that falls off? My cheap Walmart bags didn't do that! After I read that I'd have to pay to send the purse back and have to pay for repairs, I just decided to stick with them. I will use them falling apart or not. Also, on my grey purse, the bottom corners are all scuffed up down to the actual leather. I don't drag my expensive purse on the ground so I'm not sure why it looks so rough after only using this purse for two seasons. Just disappointed in the quality of D&B and will never buy again. Actually, I'll never buy another expensive purse from anyone else. Not worth it.

Ordered a bag on 11/29. Received confirmation and tracking number a few days afterwards. Tried to track shipping and was informed that D&B received my payment but the shipping was canceled for whatever reason. Customer service stated that I would get a new tracking number in 24-48 hours because the one they originally gave me was incorrect and the bag had been shipped. I requested to speak to a supervisor and was told that I would have to wait 3-4 days to speak to a supervisor. SUPERVISOR NEVER CALLED. Requested for order to be cancelled and was told that the order has been shipped so I could not cancel it but they were still unable to give me an accurate tracking number. I waited 96 hours & called back only to be told that the tracking number they previously provided was correct & the package will be delivered by 12/10/22. I checked ups tracking & that was indeed true but only that it was being mailed back to sender. Asked for supervisor again and was told that I would have to wait another 3-4 days for a supervisor to reach out. Very unprofessional people. Unorganized. Rude. Does not care about getting correct information to the customer

I am so disappointed with Dooney a company I loved for years I placed an order waited 10 days to hear the product not in stock but yet shows in stock online I eventually had to cancel the order I never expected this from Dooney

Worst customer service experience ever. Don't make the same mistake as me. Check the BBB rating prior to purchasing. As of this date, they have an F rating.

I bought a bag on sale. I received the bag and decided I wanted another color. I filled out the EXCHANGE form inside the box and sent back the purse in exchange for another one of a different color. I never got the purse. I called customer service and was told that they did not give exchanges and that the bag had gotten credited to my credit card. I said well there was the exchange form right in the box. She said she had no idea why it was there. I said I wanted a purse of a different color but I wanted it at the sale price. She said she would get a code that I could use to buy a new bag at the sale price. I got the code. I called back to order the purse. I told the employee about the problem and that I had a code to get a new purse at the sale price. The employee hung up on me. So I called a third time and explained the problem to another customer service agent. This person said that they do not give exchanges and that my credit card was credited for the price I paid. Wasn't that what I explained? As for getting the sale price, forget it. We do not give exchanges. So, why is there an exchange form in the box along with the purse? Customer service made the mistake of putting it there but did not have any interest in helping a customer. If I want a good bag with good service, I will now buy from Radley London or Kenneth Cole.

From what I can see it's all a scam I did a preorder over 3 months ago they told me I would have it in 2 to 4 weeks after 5 or 6 weeks I started calling they told me it was in the process of being shipped after a month of that I got a cancelation notice that they canceled it they said that they don't have an production why was I told that it was getting ready to be shipped and why do I preorder if you don't even have the product all of scam very rude corporate doesn't even seem to care.

Dooney and Bourke 10 years ago used to be a much better company when it comes to their service. I tried to order some products online. They were so eager to get rid of their items at the expense of consumers. For one thing their systems do not connect or communicate from customer service, shipping, complaints department which does not exist and if you use their chat and they tell you someone from management will follow up. Forget that!

1.) If you order an item and if that item is not available, they will replace it with a different color rather than having the courtesy to send you an email to give you an option. But would rather have them deduct the $ 7.00 shipping and send them back the item which they decided to send you. Does that make sense?

2.) If you want to tell them that the address needs to be change or just cancel the order within minutes, they will not entertain that since their systems does not have the capacity to send shipping about the new address and their shipping does have the ability if such address exists. I even told them that the item will either be lost or stolen since such address does not exist. They would rather send the item knowing the address was incorrect and charge the customer for a product they did not receive. Does that make sense?

3.) They also make up address and ship a product to an address I do not even know of. Does that make sense?

4.) Despite of numerous chats, calls and email they do not respond. They just want their products paid and out the door. They don't even know how the 3'rd party billing works. Since they do not know how to communicate, does that make sense?

5.) A call who claims they were from the office of the company's president. Does not have all the facts that you sent them a million times with a copy and paste information with order number, tracking and so on. They cannot figure it out. I am not even sure if the person is legally working for the office of the President since she was clueless and asked me to basically rewrite all I sent them in detail. I became a secretary who send them complaints. Was told I would hear back it has been weeks I followed up no response. Does that make sense?