• DressHead

DressHead

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Overview

DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressHead most frequently mention tracking number, free returns, and return policy problems. DressHead ranks 2466th among Women's Clothing sites.

  • Service
    70
  • Value
    69
  • Shipping
    71
  • Returns
    60
  • Quality
    65
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
75
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How would you rate DressHead?
Top Positive Review

“My favorite monthly shopping spree”

Andrea J.
2/19/20

I shop on dresshead.com once a month I usually load up on whatever is new in that suits my taste. I have brought over 100 pieces since I've been a shopper and I have received free points 4 reward items and I absolutely love that policy my advice for anyone who needs to save money while maintaining their fashion is to please check out this website I do not work there I have not received compensation for writing this review. I speak finally of this company as I am a satisfied customer all the time I'm out I get compliments here in Las Vegas about my fashion choices and I always tell him dresshead.com so if you have never tried online shopping do not hesitate to check out this website. Always read the measurements on the sizing guide as online shopping can be tricky but as long as you read the measurements your outfit should fit you perfectly they also have shoes Handbags and accessories as well as lingerie you will not be disappointed.

Top Critical Review

“Dresshead shoes”

Seda A.
5/28/24

Dresshead doesn't have a good customer service. I bought shoes that are not comfortable and smells awful plastic and they don't accept returns. The sight claims can be return but when I tried to contact them with 3 emails, they ignored all my emails. I never do business with them again

Reviews (458)

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Reviews that mention popular keywords

hong kong (49) customer service (81)
Thumbnail of user sedaa4
1 review
0 helpful votes
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May 28th, 2024

Dresshead doesn't have a good customer service. I bought shoes that are not comfortable and smells awful plastic and they don't accept returns. The sight claims can be return but when I tried to contact them with 3 emails, they ignored all my emails.
I never do business with them again

Tip for consumers:
I will not do business with them anymore.

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreaj153
1 review
29 helpful votes
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February 19th, 2020

I shop on dresshead.com once a month I usually load up on whatever is new in that suits my taste. I have brought over 100 pieces since I've been a shopper and I have received free points 4 reward items and I absolutely love that policy my advice for anyone who needs to save money while maintaining their fashion is to please check out this website I do not work there I have not received compensation for writing this review. I speak finally of this company as I am a satisfied customer all the time I'm out I get compliments here in Las Vegas about my fashion choices and I always tell him dresshead.com so if you have never tried online shopping do not hesitate to check out this website. Always read the measurements on the sizing guide as online shopping can be tricky but as long as you read the measurements your outfit should fit you perfectly they also have shoes Handbags and accessories as well as lingerie you will not be disappointed.

Thumbnail of user shammarar
1 review
7 helpful votes
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May 17th, 2021

If you like costume material for clothing have at it! I made a order of over 20 items and only 3 were wearable and to top it off one item was backwards they clearly don't care what they are sending out to people and they are based in Hong Kong so you basically can't return anything and they don't care! Just horrible quality! Never again!

Tip for consumers:
I would no recommend at all

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user kittyl56
1 review
3 helpful votes
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July 7th, 2023

I ordered clothes and paid international postage from America to Australia.
The items arrived (shipped form Australia!) and they are of the worst quality you could imagine. One sleeve is longer than another (see photo) Customer service less than worthless and to get a refund I have to pay international postage - this time to CHINA>! Wow. Avoid these scammers at all costs.

Tip for consumers:
they are scammers

Products used:
jackets

Service
Value
Shipping
Returns
Quality
Thumbnail of user mckenzzieb
1 review
5 helpful votes
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January 18th, 2020

So we ordered 5 items and none of them were good quality so see through that if u were to wear them people would be thinking (why are u even wearing clothes at all?) I'm so disappointed I will never be buying off there again!

Thumbnail of user shera4
1 review
2 helpful votes
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July 23rd, 2019

I ordered three items, all the same size - medium.
I am actually small size but understand the sizing was likely to be smaller. Unfortunately the two dresses were way too small and the top too big.
Also, the quality is very poor.
I emailed if I could return and receive a reply from Lucia saying, yes, but I had to return to their Hong Kong warehouse at my cost. They did not provide the Hong Kong address and its not on their website.
I emailed again asking for the address but two weeks later I am still waiting for a reply.
If you check their website, each item has a 'Write a Review" but its been turned off. Then if you go to the Feedback page, it only has good reviews. They are obviously selecting which reviews to show.
I do not believe this is a very reputable company so, be very sure before buying from them.

Thumbnail of user kristinc41
1 review
0 helpful votes
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January 29th, 2018

I've ordered clothes from DressHead a bunch of times by now and it has become one of my favorite online shops! Shipping is neither fast or slow, but something in between I'd say. Great customer service.

Service
Value
Shipping
Returns
Quality
Thumbnail of user kates216
1 review
8 helpful votes
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March 6th, 2019

Cheap dresses yes... good for wearing around the house. Took weeks to get my order, but it did come. Will have to make some alterations to be satisfied with the product, but what can you expect paying 5.99 per item. Might order again if a website picture looks really tempting. Concerned however about all the negative reviews... so we shall see!

Thumbnail of user nenen1
1 review
6 helpful votes
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June 30th, 2021

Cheap doll clothes quality. Picture doesnt match product received. Ordered tye dyed got water paint brush like design. Irregular/defective like items. Tag for brand and size removed. Product take to long to receive. Claims they are US based but warehouse in Hong Kong returning items cost more than items itself even when you've paid for the shipping to you anyway. Ladies, Please dont waste your time especially if you need something for a special occasion!

Tip for consumers:
Don’t use it.

But if you do, buy 1 size items, don’t buy for special occasions, buy “sheer” stuff that seemed to be my only okay items.

Products used:
so far none… i’m thinking about some up-cycling ideas so my hundreds of dollars doesn’t go completely to waste. Thinking cellphone accessory maybe a bdazzle. I may use stocking to hold potatoes or something. My sheer items maybe wearable but i’m unsure if they’ll hold up.

Thumbnail of user tamarav10
1 review
0 helpful votes
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November 21st, 2017

The clothes I ordered are perfect fit (keep in mind the adjusted sizing when ordering foreign goods), and better value than local stores. Shipped items were securely packaged. I am well pleased with Dresshead. This is my unbiased, honest review.

Thumbnail of user giseles1
1 review
1 helpful vote
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June 26th, 2019

I've been ordering for over 2 years now and love their clothing and shoes. One suggestion is to always size up as the sizes are small. I just wish the shipping cost was set instead of per item. Great customer service experience every time I need assistance

Thumbnail of user kristyo3
1 review
3 helpful votes
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July 29th, 2017

Dresshead is a scam! AVOID! Horribly, cheaply made clothes that don't resemble the advertised photos. Nothing I received is even similar to what was purchased and all the threads are loose already! Stay Away!

Thumbnail of user karlal22
1 review
2 helpful votes
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April 11th, 2018

Prices are unbelievably low. I purchased 12 items, received 10.2 were out of stock.
After my complaint they finally refunded me for those items. Most of them are very nice, comfortable. 1 item is pretty low quality. Not sure it will hold up to one wearing. However, 3 items were to small. They say 100% Guaranty Free Returns, they say returns will be handled in the US through UPS.

Now they are fighting me on the returns, saying I would have to pay shipping to Hong Kong. They offered a free dress with my next order if I just kept the clothes that don't fit. Does me no good. I filed complaints with the FTC and BBB.

Remember, you get what you pay for. For price I will probably use them again. For customer service I won't like it.

Tip for consumers:
Be SURE to read size charts

Their Guaranty is not something they are living up to.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayh344
1 review
10 helpful votes
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July 25th, 2019

I've ordered clothing from Dresshead twice. I'm still waiting in my second order so this review is really based on my first. Delivery was decent considering the shipment is coming from China. About a week and a half. The quality of the items was hit or miss. Some dresses fit great and nice quality while other outfits looked completely different. It's hard to know which ones will be sent as advertised so it's a risk you have to take. For $5-8 you get what you pay for I guess.

Thumbnail of user annl80
1 review
2 helpful votes
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April 26th, 2017

Don't order coming from China and quality of clothes is what you pay for. They don't fit extremely small and very short. Charged hefty shipping costs bag they came in cost $5 to mail. Can't get any worse than this.

Thumbnail of user judyf27
2 reviews
5 helpful votes
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May 7th, 2019

I order 11 garments and a pair of shoes. I did receive the garments, the quality is poor to fair. The shoes I did not receive at all. The package came with a note that two items were out of stock and that the money was being refunded to my PayPal account, however, I didn't pay with PayPal, I paid with credit card, and the money was NOT refunded. You only get one chance to keep me as a customer and you sure don't do it by ripping me off! I am angry! This is exactly why I hate buying from Chinese companies. They steal and have no respect for the consumer. Never again DressHead. I'm not going to fight to get $20.00 back, but lesson learned. In the end you lose by being greedy!

Thumbnail of user angelg281
1 review
2 helpful votes
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May 18th, 2022
Verified purchase

I ordered a 40lb tub full of chlorine tablets for my pool instead I got a hair cap that cost about $1 and I spent over $60 on what originally thought I ordered. This is a total scam do not buy. And if you do it'll probably take at least a month or more to get the wrong product since it comes directly from china.

Tip for consumers:
Do not buy anything from here.

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user js1042
1 review
0 helpful votes
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December 5th, 2019

There were a few items that didn't work out the way I expected. After contacting Customer Service (via email) they representative was courteous and quick to respond. They handled my return in a fast and fair manner

Thumbnail of user mo57
1 review
0 helpful votes
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May 9th, 2019

It is a China company so the sizing and shipping time frame are what you'd expect. There are times where items are out of stock but they are good at crediting our account for anything missing. So far they've replied anytime we've had questions or issues. Overall, if you have reasonable expectations for inexpensive items and plan your sizing accordingly, we haven't had any major issues.

Thumbnail of user emb8
1 review
1 helpful vote
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November 8th, 2018

Terrible/rude/slow communication. Dishonest return policy. They want you to pay to ship things back to China. Do NOT order from DressHead. Waste of time & money. Extremely poor quality clothing, you would be better off buying cheap clothes at Walmart/Target than DressHead.

Thumbnail of user berniek29
1 review
4 helpful votes
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November 27th, 2018

I ordered 9 items for $108. I ended up throwing away all but one. They do not honor their return policy. Most of the items were WAY too big and poor quality. The product that are delivered, are no way near the product shown in images on their website. False advertising and Fraudulent. It took nearly 1 month for the clothing to arrive. I urge you not to order from this site. The customer service is unacceptable and someone should shut them down!

Thumbnail of user mariac267
1 review
2 helpful votes
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November 12th, 2017

Hi, I i haven't receive my order yet, I mean I like the prices but I've been waiting for more than a week and there is not telephone to contact the company, what's going on? Mu number is *******123, please call if you can help thanks.

Thumbnail of user catherined58
1 review
2 helpful votes
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November 20th, 2017

I ordered 5 items from them, and even though I used their size chart (because their sizes are NOT even close to U.S. sizes) none of them fit and were extremely bad quality. My order took over a month to get here. I'm getting the same runaround as I see others have experienced to try to return them. They just say return at your expense to Hong Kong with no address. My overall rating is ZERO.

Thumbnail of user sharezw
1 review
5 helpful votes
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August 8th, 2019

I blindly ordered twice and they have yet to even give me a tracking number but they quickly took my money. They have already almost ruined my vacation! I ordered some vacation wear and it's been a few days with no tracking number or an email from them (only PayPal) to say they've received my order. I am so upset. I'll stick with Amazon and trust websites. I'm very upset at this point and will never use them for retail again! This is a horrible experience. I knew things were too good to be true! They don't even have a telephone number. I've emailed them and have yet to get a response.

Thumbnail of user theresah327
1 review
2 helpful votes
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September 9th, 2019

Even though the heels are a little high I am still quite comfortable wearing them. The way they're constructed allows me to rest on the ball of my foot rather than standing on my tip toes. And the quality is very good for the price. Will be ordering more.

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About the business

Shop for women's cheap dresses at DressHead Online Store. DressHead.com offers a wide variety of women's clothes including white black red lace maxi dress and so on.

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