• DressHead

DressHead

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Overview

DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressHead most frequently mention tracking number, free returns, and return policy problems. DressHead ranks 2349th among Women's Clothing sites.

  • Service
    70
  • Value
    69
  • Shipping
    71
  • Returns
    60
  • Quality
    65
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
75
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How would you rate DressHead?
Top Positive Review

“My favorite monthly shopping spree”

Andrea J.
2/19/20

I shop on dresshead.com once a month I usually load up on whatever is new in that suits my taste. I have brought over 100 pieces since I've been a shopper and I have received free points 4 reward items and I absolutely love that policy my advice for anyone who needs to save money while maintaining their fashion is to please check out this website I do not work there I have not received compensation for writing this review. I speak finally of this company as I am a satisfied customer all the time I'm out I get compliments here in Las Vegas about my fashion choices and I always tell him dresshead.com so if you have never tried online shopping do not hesitate to check out this website. Always read the measurements on the sizing guide as online shopping can be tricky but as long as you read the measurements your outfit should fit you perfectly they also have shoes Handbags and accessories as well as lingerie you will not be disappointed.

Top Critical Review

“Dresshead shoes”

Seda A.
5/28/24

Dresshead doesn't have a good customer service. I bought shoes that are not comfortable and smells awful plastic and they don't accept returns. The sight claims can be return but when I tried to contact them with 3 emails, they ignored all my emails. I never do business with them again

Reviews (458)

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hong kong (49) customer service (81)
Thumbnail of user angyea
1 review
5 helpful votes
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July 30th, 2018

I do not recommend this site is bad
They try to cheat people
They try to cheat people
They are thieves

Thumbnail of user ninaa42
1 review
2 helpful votes
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June 26th, 2019

This has been the worst experience ever. I thought i had eveything together i had finally found dresses i couldnt find anywhere and i received them late, they didnt fit, just a quick scan through my long experience. I was trying to return the items for one they were for my graduation ceremony and they came 2 days later that was the first thing is to why im upset, the dresses didn't fit and i looked at the provided measurements, i also had issues trying to get a tracking number and now to sum it all up no one will respond to my emails and i found this is a SCAM PLEASE DO NOT ORDER ANYTHING. The clothing was nothing like the picture only color wise, the dresses were paper thin, they didn't fit i didn't even get into it, there is not customer service number, only email, they are very unprofessional and ruined my day. I ordered in advance so i will have my stuff and got it 2 days after my honoring ceremony. These dresses went to the trash since i got no reply i contacted my bank and i did more research before doing so THIS IS A SCAM! Please please dont go to DRESSHEADS.com
My bank is well known and they disputed the problem asap. They are able to see its a fraud. And it was.

Thumbnail of user jessicap187
1 review
12 helpful votes
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February 25th, 2018

When I first stumbled on this website I thought Wow! These ppl have great deals for get looking clothes! So I made my first order. I seen three beautiful dresses that I had to have and I picked size Large because that's my correct size. The order came and I immediately (Attempted) to try them on. Once I managed to squeeze my body into the dresses I realized for 1. They were so far from the right size, felt like two sizes too small and one actually tore a little when I tried taking it off. When mornings hours came about I messaged customer service to get an even exchange for the two dresses that were not damaged. Never in my life did I ever get such RUN AROUND. They messaged me back and forth saying they will discount my next order and not once they agreed to give me the address to exchange. One guy came out of nowhere and was basically saying not going to happen. I went as far as copying and pasting their return/refund policy and it clearly started you as the customer can request and exchange within the first 30 days. I was a week away from that dead line and when I pointed their policy out, let's just say I got no response. Fine. Within a day I received a refund on my PayPal for one dress. I gave them a second chance and ordered a beautiful Long** dress, it's white on the top and navy blue bottom. The model online shows the dress reached the ground and she was tall. I finally got the dress. Not only was the XL a little difficult to get in but the dress stopped right below my calf muscle. FALSE ADVERTISING, LIARS, CHEAP QUALITY, NONEXISTENT CUSTOMER SERVICE, WASTE OF MONEY! I will NEVER order from these Crooks ever again. Even the link they sent me to write a review didn't work. Ever wondering why on their site you can't find not 1 bad review.

Thumbnail of user gs559
1 review
0 helpful votes
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July 24th, 2021

Quality of my dresses was absolutely TERRIBLE. I know how to alter clothes, but why should I have to?

Tip for consumers:
Consider if you are using slave labor. Other than that, I haven't had a good experience...tho products are cheap.

Service
Value
Shipping
Quality
Thumbnail of user gabrielb109
1 review
1 helpful vote
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February 4th, 2020

Would give 0 stars if option was available! First and foremost I ordered close to $200 worth in sales. I ordered a few dresses, 3 pairs of boots and a couple of free items that you got if you ordered a certain amount and pay shipping only. You also pay shipping for each item that wasn't free so shipping is quite pricey regardless of how cheap the items are! I received only half of the order even though I paid in full. I was missing the pink tote, a necklace, one of the dresses and NONE of the shoes were delivered. Mind you while investigating this I discovered they'd charged me for 4 pairs of shoes rather than the 3 I ordered and I received 0 pairs of the shoes paid for... Also it didn't mention on their website but this is being shipped from China, which also explains the pricey shipping fee! The clothing items I did receive looked fair for the price paid although some stitching is already starting to come out of them after having less than 2 weeks, when some haven't even been worn! I'm afraid to wash them, as they seem very delicate. Secondly their sizes aren't true to the average American size even though they are targeting American consumers. I ordered several sweater dresses in Large and it's very tight and revealing which as I was researching reviews was made aware this is a universal complaint and problem with other buyers! I emailed the contact support as there is no listed contact number or address anywhere other than an email. I could not get a response so I reached out to PayPal (which is who I paid through) to dispute funds. The gimmick here is they will only refund you if you ship back the package and it is at your expense! The estimate was between $75-$100 which mind you is close to half of what I paid! They do not offer a paid return shipping label and paypal only offers $30 towards shipping! So needless to say they expected me to pay out of pocket for their mistake and negligence. In addition Lucia aka the support contact only responded to my emails once a dispute was filed and even tried say they'd refund me if I drop the dispute with PayPal! I contacted PayPal to inform them of this and they responded that it was incredibly alarming as dropping the dispute would mean it could not be reopen and that the retailer would keep the money and believes they had no intention on refunding me. The only resolution PayPal offered was for me to receive a refund only after paying out of pocket to ship back the items received. So then I'd be out of money and with nothing to show! Lose lose! I went through my bank to file another complaint and disputed against this shady company and will never trust an online website without thoroughly checking out every review! Stay far away from this fraudulent scam of a business! If it looks too good to be true, it most likely is! Lesson learned. Take it from me and save yourself the trouble and hardship, not worth it!

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About the business

Shop for women's cheap dresses at DressHead Online Store. DressHead.com offers a wide variety of women's clothes including white black red lace maxi dress and so on.

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