• DressHead

DressHead

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Overview

DressHead has a rating of 1.8 stars from 458 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressHead most frequently mention tracking number, free returns, and return policy problems. DressHead ranks 2349th among Women's Clothing sites.

  • Service
    70
  • Value
    69
  • Shipping
    71
  • Returns
    60
  • Quality
    65
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
2
75
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How would you rate DressHead?
Top Positive Review

“My favorite monthly shopping spree”

Andrea J.
2/19/20

I shop on dresshead.com once a month I usually load up on whatever is new in that suits my taste. I have brought over 100 pieces since I've been a shopper and I have received free points 4 reward items and I absolutely love that policy my advice for anyone who needs to save money while maintaining their fashion is to please check out this website I do not work there I have not received compensation for writing this review. I speak finally of this company as I am a satisfied customer all the time I'm out I get compliments here in Las Vegas about my fashion choices and I always tell him dresshead.com so if you have never tried online shopping do not hesitate to check out this website. Always read the measurements on the sizing guide as online shopping can be tricky but as long as you read the measurements your outfit should fit you perfectly they also have shoes Handbags and accessories as well as lingerie you will not be disappointed.

Top Critical Review

“Dresshead shoes”

Seda A.
5/28/24

Dresshead doesn't have a good customer service. I bought shoes that are not comfortable and smells awful plastic and they don't accept returns. The sight claims can be return but when I tried to contact them with 3 emails, they ignored all my emails. I never do business with them again

Reviews (458)

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hong kong (49) customer service (81)
Thumbnail of user amberr696
2 reviews
0 helpful votes
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July 18th, 2023

One star is way too many! This company is the worst. Your garments arrive looking very different than the pictures you see. They use the cheapest fabric! Notice none of the descriptions say what type of fabric is used. Each piece probably costs them $1 to make. They say " very easy returns!" What they don't tell you is that you have to pay to return it to Hong Kong even though their package says it came from a distribution center in NY, and they refuse to even give you the address where to return it to. The sizing is all wrong! I am a size 6 us- I ordered XL on purpose and they are too small for me. One tent dress actually fit around but the arms and shoulders are for little children. I used their measurements and the pieces came not matching the measurements- not even close. One piece was sewn inside out with the pictured trim on the inside of the dress. Total RIP OFF! BEWARE!

Tip for consumers:
Scammers!

Products used:
I couldn't use any of $175 order- all horrible

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Value
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Thumbnail of user johannas55
1 review
5 helpful votes
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November 15th, 2019

Dresshead has been the solution I've been looking for. Affordable clothing in styles right at my door. Easy to order from website with excellent coustomer service always there when you need them. I've just made Dresshead my way to go when I want to look great.
Thank you Dresshead.com
Johanna Stokes

Thumbnail of user reginao3
1 review
2 helpful votes
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May 26th, 2017

I bought 6 bathing suits and all are to small. Unless you are a stick figure with NO butt, hips, or boobs, I strongly suggest that you not order from them. There is no way to return the items and get your money back.

Thumbnail of user rickyg23
1 review
2 helpful votes
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July 1st, 2017

I have ordered twice from Dresshead.
All my orders came on time and nothing was wrong in them. I'm REALLY happy and satisfied with their customer and tracking services.
I will be back when i need anything else in future.

Thumbnail of user myreans
1 review
1 helpful vote
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June 12th, 2022

Number one, Dresshead's website states that there is "free returns", "unlimited". When I requested a return I was told that the merchandise came from Hong Kong and I had to pay for returns. Number two, the shoes were cheap, plastic and not like pictures. They were ugly

Tip for consumers:
Just throw your money out the window instead.

Products used:
I ordered shoes but would not be caught dead in any of them.

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Thumbnail of user patrickg305
2 reviews
13 helpful votes
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November 9th, 2019

I ordered from Dresshead and mistakenly wrote the wrong delivery address, after which I compounded my error by losing the order number (hey, I'm an old fart). Anyway, through determination and hard work Lucia was able to locate the order and direct me to the house where order had been delivered. Lucia did a great job and went the extra mile to help me, and I have only good things to say about her great effort. Kudos to Lucia at Dresshead!

Thumbnail of user tawan40
1 review
1 helpful vote
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June 2nd, 2017

Wide range and cheap prices. You can tell that it isn't the best quality, but I guess you can't expect that from such prices.

The sizes are pretty small, which is a bit odd since it says in the description of some of the clothes that they are slightly bigger than usual. I'd say ignore that.

Delivery was fast and overall it was an OK experience.

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Value
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Thumbnail of user pierres73
1 review
3 helpful votes
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August 29th, 2019

I made a big order for more than 400 USD and the customer service was excellent. My item was delivered quickly to the destination.
Special thank you for Lucia from the customer service department.
The quality of the product is excellent except some few items are a little bit small for the mentioned size for clothes.
The only thing that i will suggest is about the shipping information to advise a little bit more clearer for better purchasing especially when it comes to your buying budget.

Thumbnail of user hautec
2 reviews
5 helpful votes
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December 25th, 2019

I will admit we were nervous because I read previous reviews but I received everything in the expected time frame I was given. I communicated via email and they responded within a few hours and they follow up. I wanted to make sure I received my shipment before Christmas I did my client love their item. Delivery updates via FedEx will definitely make you nervous because it just shows received & in transit but it came at expected time and my boutique and client is happy

Thumbnail of user rhondap402
1 review
6 helpful votes
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June 22nd, 2020

Dresshead is one awful sight! I would not recommend to anyone buy from this company! I ordered two dresses and a pair of sandals 2 months ago and they have yet to show up! I cannot track it nor can I contact them they have a customer service number but it's not even a functioning number. Just don't waste your time and cause yourself unnecessary stress! Just don't is not worth it. I would have provided a picture of my merchandise that are ordered but since I never received anything I can't put a picture on here

Thumbnail of user ambern29
2 reviews
3 helpful votes
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June 23rd, 2018

The$16 sandals that came looked nothing like the cute brown leather ones pictured.
These were a orangey faux leather with glue slopped on that you could see clear up the sides and back.
They had been folded in the bag which left creases in the faux leather so they looked funny on.
Definitely not buying from them again.

Thumbnail of user faviolaa
1 review
0 helpful votes
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May 10th, 2019

Used it over and over again. David and Lucia very helpful even if at time they delay in answering but they wi send you back an update. And clothes are as described. I love everything I ordered. Recommended site.

Thumbnail of user jazlynnc
1 review
9 helpful votes
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August 29th, 2019

I ordered $100 worth of clothing and shoes. I have waited 4 days and still no tracking number. I emailed them many times and they don't even bother to reply. There isn't even a customer service hotline to call it's ridiculous and I'm never shopping there again. If I don't receive a tracking number soon I'm going to find a way to drag this company down. Total example on why you don't shop online!

Thumbnail of user priscillaw32
1 review
2 helpful votes
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December 11th, 2019

I made order on Nov. 29,2019 revived it today Dec 11,2019. Boots size 10 women look like kids. My sweat suits size large also look like kids, have 2 pants xl look way to small. They was only one item that was right they were little. Purse pouches. Still haven't revived my free item. They will be returned. If you order from here make sure you order way to big. They item are not the right size all these are suppose to be wome

Thumbnail of user reillyf1
1 review
2 helpful votes
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July 24th, 2017

Great clothes! Everything on this site is super cute. I bought myself the best swimsuit ever. All their clothes are unique. The designs are much more fun and interesting than anything you could find at a local store. This is definitely a site to check out.

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Value
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Thumbnail of user mol7
1 review
0 helpful votes
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May 29th, 2018

I found these dresses to be nice. Those complaining about sizing should be looking at the size guide on each item as every item can be different. I had no problem. They automatically refunded one item I assume due to availability & included shipping cost so I can't complain.

Thumbnail of user patras1
1 review
1 helpful vote
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October 31st, 2017

I have tried to contact them and everything and can't get anything back. I have made an order and havent gotten and email or anything. Very upset right now because I would like know something about my order as in how long it should take to get here or at least a tracking number for it. I'm not happy and will not be ordering from them again.

Thumbnail of user lover17
1 review
3 helpful votes
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June 10th, 2020

I'm a teen from the USA and I ordered $200 worth of clothes. I received everything I ordered 3 days earlier than the date it was said which is so good, and everything was clean and neatly packaged and good material. The customer service workers reply very fast and are very helpful. Before my order shipped they ran out of a certain clothing that I ordered so the nice worker emailed me to ask me if I wanted my money back and I said no I would rather get a different clothing that costs the same so the company won't lose any money and the lady actually let me pick out a different clothing item from the website, and it actually came in the mail, that's how trustworthy and nice this company is. The shipping didn't take long even though the clothes did come from China. It took less than a month to come to America. Trust me y'all if it was a scam I would've gave it 0 stars lmfaoo but it's not a scam it's a trustworthy website so it deserves 5 stars for June 2020.

Thumbnail of user meaganj5
1 review
3 helpful votes
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April 3rd, 2019

This is the biggest scam I have ever seen. It takes forever to get your package then your items, which were supposed to be "good quality" are so cheaply made. Never ever will I WASTE my money on this stupid website again.

Tip for consumers:
Don’t use it

Products used:
None

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Value
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Thumbnail of user anam195
1 review
1 helpful vote
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August 14th, 2017

I've purchased from Dresshead several times.
Everything has been great.
Although the parcel need 8-12 days to arrive.
But it is fair as for the stuffs are shipped from their warehouse in Hongkong.
You need to be smart about what you buy and make sure you can receive before you need it right away. ( make sure it wont be affected by the express delivery)

Thumbnail of user emmac103
1 review
1 helpful vote
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August 5th, 2017

I got 3 bathing suits (size small in all of them), and i'm very petite, and i got two two-pieces and one one-piece bathing suit. On the two-piece bathing suit, the bottoms were super tight, but the top was super big. So you really don't know what you're going to get. Also, the one piece was tiny on me. Like i said, i'm very petite. I weigh 90 pounds and i'm 4'11. So if you do order, i suggest ordering a size or two above your actual size.

Thumbnail of user francesb109
1 review
1 helpful vote
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April 1st, 2019

I'm not much of online shopper because of so many scams unfortunately I discovered that this business is messed up! I order shoes and the pair I received is nothing like what I ordered I wanted low ankle strap heels and I'm assuming that they thought I wanted shoes to break my ankle nope sorry. Horrible knowing very hard to find honest sales companies.

Thumbnail of user nicoleg94
1 review
0 helpful votes
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October 12th, 2017

I ordered A medium size. It fits very well. The length is just right for me as well. I got the dress in the dark green and it looks exactly like the picture - it's beautiful. Perfect for casual wear but can also be dressed up.

Thumbnail of user marys459
2 reviews
7 helpful votes
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March 23rd, 2022

Purchased a pair of shoes at Dresshead. They only give you one option for shipping US Postal Service with a cost of $3.99 per item. Paid for the item and shipping. Several days later they came back asking for 9.00 usd MORE for shipping. Saying you have to pay additional shipping although it is not noted on their website. (item was only 6.99) shipping is higher than item

Thumbnail of user fatimas21
1 review
0 helpful votes
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October 22nd, 2018

The shirt came actually in a more white shade, not really off-white. Some threads weren't cut off, but that didn't bother me too much. Overall it's a cute top and I'll be looking forward to wearing it!

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About the business

Shop for women's cheap dresses at DressHead Online Store. DressHead.com offers a wide variety of women's clothes including white black red lace maxi dress and so on.

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