Ordered something on site and not only have I never received it but I have emailed 3 times and they get back with ALL wrong info and calling me by other names! ARE u kidding me! CAN they NOT see the info of where the email came from and the customer number! I am now waiting on phone for like 20 minutes and NOTHING yet! NEVER AGAIN!
Placed order in Nov they asked for down payment, ($70)sent that. Today I get a cheap China made bag and they'd charged me $16 for delivery of $12.99 bag. Said everything else is out of stock or discontinued. Refuse to give my money back untill I send the cheap bag back. No one speaks clear English. BUYER BEWARE
My 87 year-old dad asked me to order some items for my mom for Christmas. The catalog itself didn't give me a good feeling. Appears very cheap, as well as the items within it. Upon attempting to order online, my second red flag was the web site being unsecured, which is a big no-no when ordering online. Then, when I tried placing an item in the cart, my computer security program wouldn't allow that option. So, I decided to read some reviews about the company, and thanks to all of you before me, I will heed your warnings & not deal with this company. I will find the items elsewhere. Thanks a ton!
I've been ordering from this company for years, long before they were on the web. They are a long-standing direct mail ordering house. They feature personal care products and health supplies. They're prices are very reasonable. But, be wary, some of the items are downright cheap! Yet, they can be selling some real gems on occasion. If your ordering an item and it goes onto backorder, be prepared to wait. They'll get the item to you, eventually, from my experience or send a coupon or voucher. They are a bit slow on sending items out, but, one can request expedited service(by telephone).
Ordered a pair of compression stockings in size that size chart said I wear. Got them and they don't fit cannot get them on. I see you have a 100% satisfition if you are not satisfied with the product return it for exchange or refund. No questions asked. I would like to return them for a refund. Please let me know because I Can't wear them.
I ordered curtains thru Dr Leonards, and the customer service was great, and order came quickly. Product was as advertised, loved the curtains, website easy to navigate.
I ordered a product and they keep billing my card every month them... I can't use my card anymore... make it stop.
Ordered two items. One was wireless headphones. Didn't work. Ordered boots. Their wide was narrow. Fit too tightly. Went up a size. The cost of each return was ridiculously high. If their descriptions were accurate I would never had to return either item. Never again.
I ordered some items for my elderly mother back in May two of her items were back ordered til June 2 then til June 12 now still waiting til June 19. This is ridiculous I've never had to wait so long for items to get shipped. Customer service doesn't answer emails let alone the phone lines. I am very disappointed.
I ordered for my elderly Mom. The person on the phone was very hard to understand but assured me the shipping was free. When the total was higher than expected I asked him to break it down. He again told me the shipping was free but there was a charge for postage. I told him it is the same thing and he kept saying shipping is free. I believe that most customers are elderly and they are being taken advantage of. We used this service for convenience but found that because of their "hidden" charges, we can find the same products for much cheaper... almost half at Walmart!
Answer: When size is wrong and there is a return for credit to your card~don't expect the full amount! The will rip you off and you'll get next to nothing back. This company runs a scam.
Dr. Leonard's has a rating of 1.4 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Dr. Leonard's most frequently mention customer service, free shipping and credit card. Dr. Leonard's ranks 90th among Medical Supply Store sites.