Dropbox

I have been using this service for well over five years. I was paying for an annual subscription until a few months ago. I was set to autorenew on July 1. My information on file was incorrect, so I went on line attempting to update my account and to switch to the monthly fee. I updated with my current information and discovered not only did Dropbox.com not change my account to a monthly charge but billed me for an annual charge of $99.00. Consequently I do not sufficient funds to (1) pay my rent which is due today, and more importantly, (2) I am unable to pay for my diabetes medication.

I spoke to a young man at customer service who directed me to their web site and down the rabbit hole trying to get help. The on line form was a total disaster. I tried for well into 6 hours trying to get to a point where someone with Dropbox.dom could address my concerns. I may as well have put my hand in the garbage disposal or severed a complete limb.

I recalled the same Customer Service telephone line and this time I got a man with a very heavy Indian accent, so thick I could not understand him at all, to which he responded clearly, "Is this a joke?" And hung up on me.

Subsequent efforts to reach the CS telephone number went into voice mail. I just obtained a new telehone number *******057. It is another rabbit hole.

DO NOT USE THIS SERVICE. PAY MORE BUT BE HAPPY WITH ONE THAT ACTUALLY PROVIDES A VALUED SERVICE AND SUPPORT FOR YOUR MONEY.

Mattias: Hi there, can I answer any questions about Dropbox Business for you?

Me: Yes, is it anyb faster, I am trying to load 20 folders at once to a single folder and it keeps droopping the uploads

Mattias: Hi you're with Dropbox Business sales now, you can find more help at dropbox.com/help

Me: I am really disappointed in all your changes
Your company is not making me or my clients very happy.
No phone support...

Mattias: If you have Dropbox Business Advanced you'll have phone support

Me: you are the first person to even ask, and that is only because I want to know if upgrading will make the snail uploads faster.
Slower than molasses

Mattias: Uploads will depend entirely on your internet connection

Me: I have full power and nothing else on in the house
Absolutely nothign
It drops even one folder

Mattias: For help please consult dropbox.com/help or dropbox.com/support

Me: I am sitting right here watching it at a snails pace
I will gladly give dropbox a review.
YOUr support needs to be a person on the phone.

Mattias: This is Dropbox Business but support will depend on your plan, with Dropbox Business Advanced you have phone support.
Have a nice day

Thank you for contacting us.
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