Dropbox

I followed the steps to cancel my subscription and then was charged another monthly fee weeks later. I wrote customer service and they said they could not refund the monthly charge. When I reviewed the canceling process again, I learn that you had to cancel twice and the second time the canceling button was transparent. It appeared as already pressed or activated. "Keeping the subscription" was a blue button. The way dropbox set up downgrading to Basic feels like they trick you into keeping the Pro version. More tech savvy people may catch on to this easily. Less tech savvy people such as myself can be confused or make errors with the canceling process, for it is not simple or user friendly. It feels unethical as to how they set it up. And support/customer service was unwilling to allow for human error as a result of how they engineered the canceling or downgrade process. Support particularly with Ned felt sterile and robotic. Ned did not feel like a live human being. Then he recorded the issue as resolved when it was not resolved. The solution was forced or mandated by Dropbox's representative named Ned. He did not listen. He did not understand. He just kept saying the same repetitive answers. Dropbox would not allow or Ned would not allow communication with another support person or reopen the issue. It felt like a dictatorship. I highly encourage boycotting Dropbox and using Google Drive instead. It is very important we, the people, discourage businesses being runned and operated this way from surviving. I and 2 collegueges used Dropbox because of a project I initiated. I will not use Dropbox again due to it's unethical business practices or recommend it to other colleagues. Dropbox's business practices and Ned's support are deplorable! ~ Faith E. Of MA, USA

Dropbox was fine when I was using it with my free space, but when my Space Race extra 15GB expired, it was down to free space again. I don't mind paying for Dropbox because I love the app, the simplicity and how easy it works. I saw no reason to switch until I found out that Dropbox offers absolutely no plans in between 2GB Free and 1TB for $9.99 a month. If you're like me who uses anywhere between 50-100GB (which is the most my MacBook SSD could hold anyway), then you're out of luck.

Other competitors offer 100GB for $1.99, and 1TB for $6.99. Unfortunately, while I wish to remain loyal to Dropbox, they are not giving more cost-efficient plans and I could see very well why they should be losing money from subscribers. While I find their app to work the best, I was pushed to switched to another cloud service that gave me the plan I wanted.

I am not very happy with Dropbox's way of pushing dollars out of people considering the cheapest plan is $100 a year, which isn't cost efficient if you're only using about 5-10% of space annually. Again, I am not asking for free space. I just wish Dropbox would have more competitive prices and give a low-volume cost to individual users rather than jump the curve to 1TB immediately.

In addition to that, their desktop application updates in the background automatically which is a really high security risk for power users and users alike. While I expected that from Google, Dropbox doesn't have the capital to manage their security in every update they make. In fact, as most people stated, they should not even be trusted to manage your server. There is no way to disable automatic updates either. I stopped using Dropbox entirely because of this.