Dshop

The product is faulty, they say it is not, trying to get it replaced is a nightmare.
They never get back to you, it has been a month and still trying.
There is no phone number either to get in contact with, and I find it hard to believe that they are 100% Australian owned.

I bought a tv cabinet and it is the most flimsy material that it can't even hold a tv on it. The cabinet bows and cracks. I contacted dshop and they said that they don't think it's a problem and basically too bad. Not to mention it came with scratches all over the material. This place is just horrible!

What a nightmare. $560 for a bike that has such terrible problems it is a danger to ride. Pedals falling off due to cheap metals and machinery. Gears don't work. Paint and coating is horrible. Fork, handlebars and seat loose whist riding. And avoid the lock in the middle at all costs. Just avoid the purchase altogether.

And don't event think of contacting them for a refund. They simply hide behind a worthless warranty and 'customer policy' that turns you around in circles. A customer support department not concerned with supporting customers in the slightest.

Bought spin bike that was too small, only big enough for someone not even 5 feet tall. When I asked about larger model and explained my height, they couldn't guarantee that XL bike would be large enough either, even though I'm not particularly tall. Wouldn't issue refund, said they could only issue a credit if bike was in resaleable condition when I returned it (at my own cost), but they couldn't guarantee that because box was torn as I opened it and I'd put it together, but hadnt even got on it. Very dissatisfied!

I also bought a vanity that looked as though it was damaged and re packaged. It ruined my daughters birthday surprise. I'm trying to get a refund, however they want me to dissemble the faulty product (we spent a long time putting together) and put it back in a box "I no longer have". In doing this they offer 50% refund!? I'll be going to consumer affairs if the solution is not met. I two wish I read the reviews before purchasing from this very dodgy company.
PS it's not worth 1 star rating, however I couldn't submit this without giving something.

I wish I had read the reviews on this and other sites before buying. Purchased a desk because the turn around time was appealing - my son had recently moved out of home to attend uni and needed a desk asap of particular dimensions to fit his room. Two weeks later and no sign of it, courier knows nothing, run around and false reassurances given by the shop staff. I have put in for a refund through PayPal and will be taking this further through legal channels where they will become liable for the cost of my item plus interest and legal costs so they had better watch out. The frustrating thing seems to be these people seem to think they can get away with what is tantamount to theft and flagrant breach of consumer laws. Watch this space.

Bought two of the walking sticks with a led light in them both didn't work couldn't speak to anybody on the phone had to chat by messenger don't go near this company their products are $#*! make a jump through hoops to return anything not happy with the customer service at all

Item we received was a clearly a previously returned damaged item, there was scratches over multiple panels, damage to lots of corners plus a hole has clearly been drilled and damaged. Then have had to fight to get a refund. Each email is from a different person and they keep asking the same questions. Last email blamed us for not excepting some replacement parts.
Will never recommend or buy from Dshop again.
Poor customer experience