Duluth Trading Company

Best clothes when you can get them to ship right. Worst shipping in the world. Placed orders three different times all three times shipping was horrible, never received two of the shipments at all. Hard to get your money back.

I bought a tank top that tore the first time I wore it. The material loses shape immediately and doesn't bounce back. The neck and arm holes are all stretched out. They won't let me return the item if it accidently got caught on something. Their NO BULL return policy is absolute bull.

I've had three expensive sweaters from them shrink from a large to what I'd call a small(Two were the wool). Followed directions as stated on care tag. I also believe their call center doesn't have a clue what the distribution center is doing. I've gotten the run around a half dozen times. They won't get anymore of my money.

I followed one of their ads and ordered some of their closeout products and paid via paypal. A week later they cancelled my order. They did not bother to close the authorization at paypal. If they sent an email explaining their actions is was among the two dozen ads they sent in the same week. The 40% discount I had when ordering is now available as a 20% off future orders. Anything you see on their ads should be considered misleading.

Duluth Trading Buck Naked underwear and Long Tail tee shirts are really well made, and if you can get the on sale, they are a great deal.

The warranty and exchange policy look really good until you read the fine print, and it becomes obvious they were designed to discourage use.

Why is this critical? For online shopping, consistency in sizes is important. For example, I wear a large shirt in most brands and styles, yet a purchase of a large from Duluth resulted in a shirt that was way too big. So now I know, at Duluth, I order a medium... and now have a large tent of a shirt hanging in my closet because a return costs me.

My wife ordered my Christmas gift on line (underwear) and then the very next morning i received an add via email showing the item on sale ($4 a pair cheaper) I showed my wife so she contacted them and they said "sorry for your luck" you can place a new order and then return the high priced order once it arrives. The 1st order has not even shipped yet.

Their Men's Bison Leather Driving Moccasins are of good hide but poor design. The toe pocket narrows too quickly to give a pointed toe look which is uncomfortable for the toes. The pocket is also cramped vertically which cause my nails to dig into the leather. They advertise them as being wide but the moccasins definitely run narrow and there is no choice for EE or EEE.

I bought a pair of jeans from Duluth. I was very impressed with the fit and the extra belt loops. I wore them once or twice a week. Just doing everyday stuff, not working hard in them. Within 6 months the crouch tore. I am now in the process of sending them back. Lets hope their,"no bull" returns claim is true.

I have had really good luck with this company until today... my order was shipped without an address and ended up at a strangers house three weeks late. I called customer service and all they offered me was a 20% discount on my next order... sad from a company that claims a no bull guarantee...

I always buy wrangler jeans 38 x 30 relaxed fit. I thought I try the Duluth mens ballroom flex relaxed jeans I can't even button them. They are not true to size. I now have to return them at a cost of $7.99 I will never do business with this company and neither should you!

Clothing is 1 to 1 and 1/2 sized too large. The customer service representative even said so. Then they charge you $6.99 for return shipping for their issue. I will never buy another product from this company. There are too many other "honest" companies to buy clothing from.

If you decide you must buy from Duluth Trading avoid online orders. My most recent experience was that an order was delayed then changed because they did not have items that were indicated in stock when ordered. Above all do not use Duluth gift certificates. The order that was changed was paid with a gift certificate that resulted in an overcharge when changed because of an out of stock item. As of yet the gift card has not been credited. BOTTOM LINE - If you must buy go to a Duluth store and make sure you have what you want in hand before you pay!

I have bought there products for about 20 years. They now do not handle the longer no butt show shirts. Also my wife had bought several jackets that were longer and again do not have. It appears total line of clothes they had in the past as changed to a fashion line instead of work wear. We gave it 2 stars because of there adds.

A salesperson named Betty was the most helpful person and is perfect for her job. She is definitely a keeper. She was patient with me, helpful, showing me the differences between sizes and offering her opinion which, by the way was correct. Not all salespeople are so willing to take the time to be so helpful. Thank you Betty. Also, everyone in the store guided me through setting up an account, telling me what I will be receiving and definitely making me want to go back soon!

Previously, I had been pleased with Duluth Trading. My latest order, however, was shocking. Two of my ordered items were simply cancelled outright. Other items were subsequently placed on back order when that was not the condition when ordered. I think their customer service has taken a steep nose dive.

Ordering is difficult. No email confirmation received and then with no notice my order was cancelled. When I contacted customer service they said I had not confirmed my address. No one asked me to. Now they won't process my order and say I have to reorder. How do I know that one won't be cancelled and how can I get the same sale price? I live in Australia, calling is not really an option.

Can't believe 1st order ever and Duluth can't get it right. But hold on! That's right you'll pay for their mistake! They make you pay for return shipping or the wasted trip and fuel to return to a store! What a 1st class company to deal with.
Never again!

Since posting my original review, the customer service rep I dealt with was able to get my order expedited so I'll now be wearing my new coat on my trip up to Minnesota. I give that rep 5 stars out of 5, but the company's online process still gets 1 star. Overall a 4 thanks to customer service - I only wish I had gotten her name so I could give her the kudos properly.

First of all,after I purchased 4 pants (flaxpidition)the threads on the back pockets broke in the first 3 days.I don't even mention, I payed 90+$ for each,in few days price already 60+.If you going return something they will use new price.What a business(

The strap clasps are a terrible design. They have a small metal clip that keeps the strap clasp from spreading and coming off the button. If you lose it, which has happened to me twice, the clasp becomes useless. I wrote Customer Support and they said they do not sell or have them and that I should go to my local fabric shop. In other words, they do not support their products. Since nothing like this is on Amazon, I doubt if my local fabric shop has anything. They want me to become a seamstress. Without that small clip, the bibs become unwearable.

Terrible customer service on- line. Ordered 11/21/2020 received 12/25/2020 at 9:30 pm. I wanted them to cancel the order because I was unsure if they'd get it here, long story short, they wouldn't, told me none were available in the entire US. Hung up and called the local store and they had them... a lot of them. Picked it up called Duluth, they didn't want to credit the account. I pitched a fit and hung up. They finally credited me by email with no apology.
When I finally received it and sent it back as had been originally instructed and it was returned to me with a note saying I had to pay 8.70 to return. They notified me that I had received it and more or less wanted to know what the situation was. They were on top of that right away! I'm returning it to the store(20 miles away). But I will never order from them again.
" No bull?" I say nothing but bull!

Paid way too much for the briefs ($30+ per pair) and no recourse through Duluth Trading. Can't wear them, so have to throw out. Not happy. Since they do not stand behind their products, we will not be buying ANYTHING there again.

I can't review the product. I don't have it. I ordered 12/12. Order confirmation said product was in stock and would ship in 1-2 days. I chose the 3-5 day delivery option. On 12/21,9 days later, I received an email saying product had shipped and would arrive 12/28. Needless to say, Christmas will be late. When I called to ask why it took so long to ship an in-stock item, I was told that the item was back-ordered and that they had notified me on 12/17 of said status. Nope. I received 12 other messages from them it that time frame, but no notification of delay. Even if they had sent an email on 12/17, that was 5 days after the order that they said would ship in 1-2 days. I was told two days ago that I would receive a call from customer service. Nope. This was my first experience with Duluth Trading Company. I'm not convinced they care about their customers.