Burgess

Do not under any circumstances order from this company. I had some plants that arrived dead in 2017, I followed their return policy and they sent my claim back and said they wanted to see if the plants would come out of it. I waited and this year the plants were obviously dead. I called them for replacements for the plants that I received dead and a couple more that had since died I was told that my warranty expired in April. No plants around my area were budding this year in April so I could not have known they were dead yet. I explained that to their customer service person and their response was "Sorry".

Do not buy from them. I tried to buy on the website it did not work then I was charged twice for the same order I did not know I placed. Customer service takes over a week to respond if at all. It has been over a month still no refund or plants. No email confirmation to go by.

First I ordered and was told 3-5 weeks delivery. At 6 weeks I started calling. No answer. No voice mail. I emailed. No responses. At 7 weeks I finally spoke with someone via phone that stated they were running a little behind. 8 weeks - repeatedly tried to get responses. 9 weeks FINALLY TOLD THEY WERE SHIPPED! Came the next day. Two dead butterfly bushes. Now they won't refund or replace them. I will NEVER purchase from them again. Ever!

I tried to order plants from Burgess. At first they sent me the wrong plants on some and dead plants for others. It took me a year and NUMEROUS emails to get them to replace my order. When I received the second order not only was it too late to plant some of the plants I ordered. Mainly blackberries which need to be planted in early Spring. What I received AGAIN were dead sticks. Of course they say they are "dormant" but even dormant plants aren't brown when you scratch the skin back. And Blackberry plants aren't supposed to be dormant in JUNE in Arkansas. Some of my plants already have berries on them!
Don't waste your time or money with this company. I'm not even going to try to get replacement plants for these replacement plants. I'm chalking it up to experience with a horrible company.

If you want what you ordered and still want to play games months after they should have shipped this is the company for you. If you want emails to go unanswered and live chat to leave you on hold this is the company for you. Never Again!

I placed two separate orders and both have taken months to get. The second order I am canceling due to this. They blame it on zones but at this time of year in PA this doesn't hold true. I will never order from this company again.

I never write reviews but hope to save others from huge disappointment. I bought the space saver pyramid garden with 25 free strawberry plants and could not get the strawberry plants to grow. I am an avid gardener with years of success with my garden. I used the right soil and got nothing. The rings were not very attractive either. I tried to get a replacement by sending in my labeled bags the plants came in only to find they would not honor it because it had been over 6 months since bought. I bought another 25 plants and they did not grow either. I also bought the shade garden and had minimal success with it.