Their guaranty is real bad, I ordered 5 plants, received 4, one of 4 was dried. When I called they asked me to send a letter, I did and no luck, then they asked me to send the proof of purchase, I did and told them you already have all my info in your computer as well as my credit card you charged, but talking to her was as good as talking to a wall.
Ordered over 40 dollars of plants. Took my money no problem. Should have received by now. Went to check my account with them, no mention of order, But my card was charged. Tried several times to contact, no response. Don't order from them
Ordered $170 worth of plants. The order took 9 days to get to my home after being shipped from Burgess. What arrived was of low to dead quality. After following their instructions prior to planting and then 16 days in the ground 5 of 10 roses are still dormant/dead, 5 of 6 raspberry bushes are dead, 3 of 4 blueberry bushes are dead, 4 of 5 Austrian pines are dead, and 4 of 4 Trumpet vines are dead. The only thing that survived was 16 of 16 forsythia are sprouting. I am tempted to make a complaint to my credit card to dispute the charge after the junk they sent. Stay away!
My husband asked me to place an order with Burgess after he received a catalog. I went to place the order and found that we could get free shipping. It would NOT apply.
After waiting for the order to ship I phoned the company. No matter what day of the week or what time I called I continued to receive a busy signal.
I then sent an email. I did receive an email saying that I would receive a reply in 4-5 business days. It is now TEN days, nothing from this company.
I requested to my husband that he NEVER again ask me to order from this horrible company.
Last year I ordered plants that went to my office and not my home. It was my fault. They said they would replace. I felt bad and saved the plants. Had an amazing crop. The lady I spoke too was very nice. Don't get these negative comments. I ordered again this year
I ordered plants from E-Burgess in April of 2021. They were very slow in arriving and when I finally got some of the order, they evidentially decided that they had sent enough (not all that I paid for, however) and were unreachable from that point on. I am still owed $13.99 for raspberry plants that were never sent and a few "freebees" offered by the company including a tomato plant and some bulbs. The website is still active, but email bounces back and I was not able to reach them by the phone number on the website. Do not order from this website.
Bought 12 HYBRID roses. Got dried twigs... 4 grew but had diseases and roses were very small. They were worst than the one I bought in my local supermarket. I called several times and they said I did not keep the original packing slip. Even though they had my information in their system! They sent 1 replacement it still did not grow. I took pics the same day I received the roses and pics of them DEAD. Still they did not respond to any of my calls. Worst part is they have my check! Real scammers! DONT BUY FROM THEM!
Order placed March 2nd all items were in stock. I tried calling multiple times. Line always busy. Finally got through about 2 weeks ago, said they were waiting on one plant. It should be in week of 4/17, but he couldn't say it would ship 4/17. They don't send an email to say item shipped, it's just surprise, your items came while you were gone. However, that's not my case. It's 4/26 I'm still waiting for my "in stock" items. Have tried calling numerous times today. Line is busy. I will never order from this company again.
I didn't receive my plants for over a month and a half. By that point, most of them were either moldy or dead. Customer Service is responsive, but then doesn't act on their statements. Very, very bad experience. If you use them, keep your packing slip--they won't even deal with complaints without it. Mine was so wet and torn I couldn't read it so I was SOL.
I ordered few trees from them, most if not all did not make it, and when I requested return, they wanted the original shipping slip after 6 month, they shipped the wrong trees and dead ones this is the last order I will ever buy from them.
Overview
Burgess has a rating of 1.3 stars from 281 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Burgess most frequently mention customer service, credit card and dead plants. Burgess ranks 124th among Gardening Supplies sites.
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- Bloomington, IL, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members