Burgess

I ordered 2 of the dwarf 5-in-1 fruit trees 2 years ago. At first, both arrived broken. I had to jump through hoops and provide the original shipping label with a letter via regular mail then wait several months to get replacements. Well, 2 years later, it turns out that those 5-in-1 fruit trees were actually just a crabapple tree and an invasive callery pear tree, both of which have only inedible fruits and get up to 50' tall, not the 10-12' as stated. I spent $80 on these saplings, and now I have to dig them up.

Horrible service - do not order anything from this site unless you want to wait months for delivery of products. AND they charge my credit card immediately. I e-mailed for status after 3 weeks, and received a vague response that it will shipped when it was ready. Today after 5 weeks, I tried to call to cancel the order and the first person I talked to was so rude and refused my request. She also refused to allow me to talk to a supervisor, and hung up on me. I called back and was able to speak to a supervisor who told me "don't expect quick service on any order" Too bad - they seem to have a good selection but business practices are non-existent. I wouldn't care for the length of delivery if my account hadn't already been charged

To all who read this. Please, please do not waste your money. Pay a little more & buy name brand or buy local and face to face. These people show nice pictures but ship total garbage and when you finally get through by phone or email they give you bunch of BS & want you to write a letter and all that junk. They even told me that I have to pay extra processing fee for their own mistake that they even admitted to it for add the missing item that they charge me for it once. They are listed under <>.
For me it is not the money any more, but the principle. People need to expose these type of bad businesses so the good one can survive. I will report them to Illinois Attorney general, Chamber of commerce, BBB, social media and anybody else that I find. They really pissed me off.

I placed an order on 04-20-21. The phone #s *******761 and *******943 are ALWAYS off the hook! It's been 6 wks since my order and no products. I have sent multiple e-mails to *******@e-burgess.com and NO RESPONSE. I would sooner give 5 stars to products from China (which are horribly misrepresented) than give this any rating at all. Color me furious! :( p.s. I clicked one star in order to use this site. Obviously I give it a ZERO!

Burgess is the WORST plant/seed company. "Replacement Certificate #" for dead plants does not work. Chat with Bonnie unfortunately can't help. They charge your card immediately and to place a reorder comes back as "Invalid Certificate". AVOID AT ALL COSTS.

We placed the order in Feb 2016, it is now April, nothing shows up. I searched google map for this address from the website, 905 Four Seasons Rd, Bloomington, IL *******, there is no physical garden or nursery nearby, I then searched for the eburgess.com domain, it was registered under the address 1804 E Hamilton Rd, Bloomington, IL *******, again, there is no business location shown on the map.

I wonder if they may have renamed their business from burgess to bogus ˈbōɡəs'