Burgess

I Spent $85.50 on two separate orders, both checks cleared my bank. Nothing came from Burgess just a note, telling me something I was waiting on was out of stock. I received a check from them several weeks later for $35.97 and email letting me know they might not be able to return my other amount due to it had already been sent to shipping? I sent a reply, just send me my money please. No one wants to bother with begging for good service, we have a right for it. I paid for it, Right?

My mom (in her 80s) ordered several plants from Burgess in March, including strawberries, blackberries, trees. She had not received her order by the first of May. She had called numerous times, the line was always busy. She even wrote the company a letter asking her order be cancelled and her money be refunded (of course her check had been cashed right away) as it was getting too late to plant the items she ordered. No response whatsoever. Her order arrived in mid-May! Nothing she could do at that point except plant the plants and hope for the best. This company should be out of business. Do NOT order from them. I know my mom won't.

Have ordered from them in the past with about a 30% success rate. They claim you can return for refund, but there is never anything left to return. This year I made a $11 order of stuff I can't get anywhere else on April 10th, with $10 shipping. On May 4th they charged my account. Still don't have my items. Have contacted them many times and they just keep saying it is coming soon. Asked them to at least refund the shipping as it is ridiculous to pay that much and wait this long, but they didn't even address that. Really doubting I will even receive this order at all. Don't recommend purchasing from them.

Burgess is a great place to order from if you are into dead plants. I should have remembered the sticks-in-the-mud I ordered from them in the past because again, more dead plants arrived for me to waste my time on. This time, I ordered forsythia hedges and festuca grass. Both were DOA! I planted them anyway, just to see if I misjudged and no dice. Also, these deadies arrived about 3 months after I ordered them online and the company did not supply any tracking data until I e-mailed them for it. I should have ordered from Amazon or eBay where I found excellent petunia plugs before. How Burgess stays in business is a mystery. I will never recommend them to anyone I care about.

Plan to get your plants 6 months after you expect to receive them. Their website will show they are available to hip... but they never leave the warehouse. The dates just keep pushing out every week or 2 until they say 'backordered'. The representatives on chat and phone will tell you they are 'notifying the shipping dept to expedite your order' but nothing will happen for another couple of months. I cant even tell you if the plants are a good quality because I havent seen any and they were supposed to ship 3 months ago. You are better off ordering elsewhere if you want to receive anything during the actual planting season.

My real rating is 0. I wish I would have seen these reviews prior to my purchase - I would not have ordered any items. Horrible customer service, I could not reach them on the phone because the # doesn't work. After several attempts to cancel my order only recieved email saying that I can't cancel it. My order took over 2 months to get. The quality of the items I received was sad - dead to little life left in the 25 plants I purchased. I carefully planted them, but not expecting anything to live. Do not buy from this company - the better business bureau should shut them down.

Six week late delivery of fruit trees Sent to wrong address, customer service people who don't speak English well enough to be understood or able to correct the wrong address. I still don't have my trees. I give Burgess a ZERO score. Never again!

We decided to give Burgess Seed & Plants a try... their catalogue shows such beautiful varieties of plants. We understood the fully grown plants shown in pictures wouldn't be what they actually would send; but we were confident the small plants would grow into a beautiful additions to our yard.

The Burgess website gives some bs about sending plants at optimal planting for your specific region. Well, spring has long past and we're entering the heat of summer and we still haven't received plants we ordered the first week of May. I emailed asking if they could move things up... and there was no reply. I did manage to get hold of a customer service rep who just echoed the same bs about optimal planting.

Would I ever ordered from Burgess again? No chance. FYI we did order from Bluestone Perennials and received our plants in less than a week. Those plants, while small, arrived healthy, moist and well packed and are thriving in our garden. Burgess could take a page out of Bluestone's book.