On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After spending some time researching the best source to get my textbook, I landed on ecampus for its affordability and reliability. Textbook came in better condition than expected and in a timely manner.
I was able to easily purchase and access digital books for a reasonable price. I am a repeat customer and will rely on Ecampus for the majority of my books
Easy to use. The Chat is good. I would like for there to be a toll free phone number, however. --- I did talk to someone once.
Very Quick and Clear. Looking forward to receiving
It's in the title, I want to order a book, but I got an email 3 hours later saying my order was cancelled and when i messaged customer services they never got back to me. So here's hoping that this book ships and they don't double charge my card <3
I bought my books (I can't say any opinion on the rental experience) but the books here are cheap, the ebooks work, and just make sure you give yourself ample time for items to be shipped to you and it worked out ok for me!
I have rented many books and I still do not get discounts, but its the only website I can get books easily and for less price.
Thank you for being a valued customer! -eCampus
I have been a long customer earning points and never accepts my promo codes.
I can access books, they are typically still pricey. I have run into issues accessing digital content, but my request for help was answered promptly.
Thank you for choosing eCampus!
The ordering processes was nice fast and easy its the shipping I struggled with as I'm still waiting for my refund from my last book rental.
Thank you for shopping at eCampus!
I was completely satisfied with the book and its prompt arrival. However, I was worried by not finding clear instructions included up front about how to return the rental. Happily, I was able to find instructions with a quick internet search.
If you need any further assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for shopping with us! -eCampus
You cancelled my previous order for the same book without answering my request for customer support. If you have a customer support system then I suggest you use it to respond to customers who are requesting to be contacted about a concern.
I would have liked a "Guest" option to purchase a book without creating an account.
It was a great experience to know that I was able to rent a textbook instead of buying a new one through the school bookstore
I placed an order today, Order #*******, for my boyfriend at 11:43am. It was then cancelled at 2:29pm because your "internal system recognized irregularities in your payment information". What irregularities? My boyfriend and I put in his name, his card information, his billing information, and my shipping location because he's moved into my house. I don't understand, given that we provided all the correct information for his billing details. Whatever, now I've put the order through again, Order #*******, with my payment information, hopefully that works without issue because you've now delayed the shipping of his books by a day. Awesome job, oh and your automated chat assistant literally does nothing. Don't promote 24/7 Live Chat and then have it be just a bot.
I found everything that I was looking for through ISBN search and was able to get them all ordered seemingly seamlessly. We'll see if they're actually in new condition and if they arrive in a reasonable amount of time, but for right now 5-stars on ordering process.
I've been using this since I started law school and it's always been reliable. The eWards system is great, the promo code opportunities are also great. Books always come to me new or in excellent condition.
Been using for 5+ years, Perfect Experience every time
I have ordered books for college classes throughout my schooling. This is a reliable site with many books available at affordable prices. I usually compare all prices from multiple sites and this one is a site I regularly use to get the best price!
Thank you so much for providing feedback on your shopping experience. -eCampus
I was able to sign up and order a book for my school relatively easy, and that is always a plus when you are trying to get set up for the semester!
I was struggling to purchase the necessary materials for class, and this was not any easier than the last time I bought books.
I ordered before but was told that my payment didn't go through, so my order was cancelled by eCampus. But it did go through on my charge and was issued a credit. Either way I am trying again :) David
We apologize for the inconvenience you may have experienced regarding your order. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service agents are not given specifics, in regard to what causes these cancellations, other than generic notifications. If you need any further assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!
I've had a few miss haps trying to order before but for the most part when it works its great and quick and I love the text notifications about the rentals!
The first time I tried to order it was cancelled by the team for no reason and they were basically no help. I had to replace the whole order and that time it went smoothly. I don't know why it was different then the first time.
I have gotten almost all of my books on this site. The books come to me like brand new. The return process is so easy. I love this site.
I am just glad i could find the exact book i was looking for and it is still in stock.
I have rented books for three semesters now from ecampus. I have only received one book that was in an unfavorable other sites. I also much prefer their online textbook platform in comparison with alternate sites.
Answer: You can write or highlight in book as long as it less than 1/3 of the page/book.
Answer: Unfortunately, the ebook version of this bundle does not include the access code. Access codes are one-time use only, and are only provided with New versions.
Answer: Ecampus.com does not honor their payout times. I've been waiting 8 weeks now and still have not received payment. They also do not honor the method of payment you choose. I chose direct deposit to ensure fast delivery of the payment. They instead have decided to mail me a check, which I still have not received. Do not sell your used textbooks to ecampus.com if you actually want to receive reimbursement for them.
Thank you for providing feedback about your shopping experience! -eCampus