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eCampus.comReviews 5,800

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,084
shipping
2,084
quality
2,084
This company responds to reviews on average within 16 days

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22,919 reviews

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Indiana
1 review
0 helpful votes
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Positive
February 2, 2026
Updated review

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Date of experience: January 15, 2026
Erin C. β€” eCampus.com Rep
7 days ago

Thank you for shopping at eCampus!


Better and more intuitive then Chegg
August 28, 2025
Previous review

Better and more intuitive then Chegg

Date of experience: August 18, 2025
California
1 review
0 helpful votes
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Digital Fee
February 2, 2026
Updated review

Overall, I had a great experience. I love the prices and that I can get digital copies for all of my books. However, I do not like that. You are charging digital shipping fees for digital books just because you're losing out on the shipping cost because nobody's ordering actual books.

Date of experience: January 23, 2026
Erin C. β€” eCampus.com Rep
7 days ago

Thank you for choosing eCampus!


The digital shipping fee per book is unreasonable
January 19, 2026
Previous review

The digital shipping fee per book is unreasonable

Date of experience: January 9, 2026
Maryland
1 review
0 helpful votes
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Brand New
February 2, 2026

I literally think I was the first person to ever open this textbook. It was in pristine condition. I am writing this before I return it, so I can't comment on that side of the process.

Date of experience: January 23, 2026
Maryland
1 review
0 helpful votes
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Highly recommend!
February 2, 2026

Have been using eCampus.com for years! I have always had a wonderful experience! I am back with them this year! Highly recommend!

Date of experience: January 23, 2026
Illinois
1 review
0 helpful votes
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πŸ˜€
February 2, 2026

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Date of experience: January 23, 2026
Florida
1 review
0 helpful votes
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I was ignored!
February 2, 2026

I had an overall horrible experience. When I first purchased the book, I realized I bought the wrong one and I tried to cancel the order, but it wouldn't let me. I talked with the AI chat box and that didn't help me either, then I proceeded to get an email from someone by the name of Edwin. Edwin is from their support system, he proceeded to say he saw my conversation with the chat box and that he could cancel my order for me. I told him he could do so. Mind you all of this took place within their business hours. I proceeded to not get a response and for the order to say shipped a couple days after. I then tried to place a return then, but was notified I wouldn't be getting all of my money back. I am very disappointed at their customer service and will not be doing business with this company ever again.

Date of experience: January 23, 2026
Rhode Island
1 review
0 helpful votes
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Cancelled item
February 1, 2026

I put in an order earlier this week. The next day I got an email informing me that it was canceled due to irregularities in my payment meanwhile I put all my information in correctly

Date of experience: January 21, 2026
Wisconsin
1 review
0 helpful votes
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Fantastic and low cost!
February 1, 2026
Updated review

Some of the pages were a little bent but since I just need this book for 8 weeks to use for a course, it didn't bother any. The order shipped really quickly and the staff was super responsive to questions. Would definitely use them again

Date of experience: January 22, 2026

Great so far
January 15, 2026
Previous review

Great so far

Date of experience: January 5, 2026
California
1 review
0 helpful votes
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Strategies in teaching
February 1, 2026
Updated review

I couldn't get an update in tracking. The book arrived two days later than was initially estimated. Other than that issue, the text was as described and what I needed.

Date of experience: January 22, 2026
Erin C. β€” eCampus.com Rep
1 week ago

Thank you for shopping with us! -eCampus


Quick to locate item
January 15, 2026
Previous review

Quick to locate item. A variety of options were offered to purchase a copy of the text.

Date of experience: January 5, 2026
Wisconsin
1 review
0 helpful votes
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Would do business again
February 1, 2026
Updated review

Would do business again. Super easy to use. Fast shipping is available at an additional cost. Standard shipping was sufficient for my expectations.

Date of experience: January 22, 2026

It was a little too easy to use!
January 18, 2026
Previous review

It was a little too easy to use! Thanks for a good experience.

Date of experience: January 8, 2026
Ohio
1 review
0 helpful votes
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Canceled an order
February 1, 2026

When my daughter contacted you about a canceled order, there was no response for well over two weeks, when she gave up and had me order.

Date of experience: January 15, 2026
Oklahoma
1 review
0 helpful votes
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No Response after canceled order
February 1, 2026

Our order was canceled after it had processed to our card due to discrepancies in payment. Like I said, the payment had cleared and order was still canceled. I did receive a refund but I completed the contact form with no response and there is not a phone number anywhere to contact a real person and the AI chat was no help.

Date of experience: January 14, 2026
Connecticut
1 review
0 helpful votes
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Great service
January 31, 2026

I like that i'm able to rent casebooks I only need for a semester for much less than what the school's bookstore wants to charge me.

Date of experience: January 21, 2026
California
1 review
0 helpful votes
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One stop shop
January 31, 2026

College books are expensive no matter where you go but here books can cost alot less and paying for them can be for the end of the semester instead of the beginning so you have time to have the funds available knowing when the payment will be due ahead of time

Date of experience: January 21, 2026
Erin C. β€” eCampus.com Rep
1 week ago

Thank you for being a valued customer! -eCampus

Virginia
1 review
0 helpful votes
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Ordered actual book by mistake
January 31, 2026
Updated review

I unerstand this is probobly uour marketing scheme to try and get people to order the actual book instead of the digital version but it is frustraating. I thought I was ordering the digital version and then realized I ordered the actual version by mistake.

Now I have ordered the digital version because I need it for class.

Thank you for understanding,

Date of experience: January 16, 2026

Straight forward, thank you
January 26, 2026
Previous review

Straight forward, thank you

Date of experience: January 16, 2026
Missouri
1 review
0 helpful votes
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Great experience
January 31, 2026
Updated review

This book came new. It was delivered fast. I did not want to pay full price for a book that I was only going to use for <11weeks. I was able to get the full benefits of this book. I will use ebooks in the future.

Date of experience: January 21, 2026

I was able to use a coupon
January 17, 2026
Previous review

I was able to use a coupon. I was able to rent the book instead of purchasing it

Date of experience: January 7, 2026
Missouri
1 review
0 helpful votes
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Simple and quick
January 30, 2026
Updated review

My experience has been great every time I have ordered a book to rent. They always come on time, and I really appreciate receiving the reminder email to send them back.

Date of experience: January 20, 2026

Great Experience
November 5, 2025
Previous review

Book arrived within a timely manner and is in great condition.

Date of experience: October 26, 2025
Ohio
1 review
0 helpful votes
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Perfect Condition!
January 30, 2026

The textbook had no water damage, writing in the margins, or highlights. The attached e-book code was unused. Lastly, it arrived right on time.

Date of experience: January 20, 2026
Michigan
1 review
0 helpful votes
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Great site!
January 30, 2026

I love ecampus because I can get cheaper rentals than the bookstore prices and save so much money! They are fast and efficient in getting books to you!

Date of experience: January 20, 2026
Pennsylvania
1 review
0 helpful votes
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Constant Delays!
January 30, 2026

ECampus give you the impression they have these books in stock to send to you but often they just get them from other 3rd party vendors who may or may not have the books in stock and you will never know until its been 3 weeks and your book still has not shipped. Otherwise, if the book is in stock, you usually are getting the best price.

Date of experience: January 20, 2026
Erin C. β€” eCampus.com Rep
7 days ago

While we carry thousands of titles in stock some titles are only available through the publisher. Thank you for choosing eCampus!