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eCampus.comReviews 5,573

4.3

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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.


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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,084
shipping
2,084
quality
2,084
This company responds to reviews on average within 17 days

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22,521 reviews

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New York
1 review
0 helpful votes
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Reliable and affordable option
January 24, 2026

After spending some time researching the best source to get my textbook, I landed on ecampus for its affordability and reliability. Textbook came in better condition than expected and in a timely manner.

Date of experience: January 14, 2026
Florida
1 review
0 helpful votes
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Easy, straightforward, fast
January 24, 2026

I was able to easily purchase and access digital books for a reasonable price. I am a repeat customer and will rely on Ecampus for the majority of my books

Date of experience: January 14, 2026
Tennessee
1 review
0 helpful votes
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Easy to use
January 24, 2026
Updated review

Easy to use. The Chat is good. I would like for there to be a toll free phone number, however. --- I did talk to someone once.

Date of experience: January 14, 2026

Very Quick and Clear
August 29, 2025
Previous review

Very Quick and Clear. Looking forward to receiving

Date of experience: August 19, 2025
Nebraska
1 review
0 helpful votes
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It's in the title, I want to order a book, but I got an email 3 hours later saying my order was cancelled and when i messaged customer services they never got back to me. So here's hoping that this book ships and they don't double charge my card <3

Date of experience: January 12, 2026

Slayyyyyyyy
January 22, 2026
Previous review

Slayyyyyyyy

Date of experience: January 12, 2026
Wisconsin
1 review
0 helpful votes
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I bought my books (I can't say any opinion on the rental experience) but the books here are cheap, the ebooks work, and just make sure you give yourself ample time for items to be shipped to you and it worked out ok for me!

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
1 week ago

Thank you for providing feedback about your shopping experience! -eCampus

Arizona
1 review
0 helpful votes
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Renting
January 23, 2026
Updated review

I have rented many books and I still do not get discounts, but its the only website I can get books easily and for less price.

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
1 week ago

Thank you for being a valued customer! -eCampus


No Promo
September 4, 2025
Previous review

I have been a long customer earning points and never accepts my promo codes.

Date of experience: August 25, 2025
New Mexico
1 review
0 helpful votes
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Adequate
January 23, 2026

I can access books, they are typically still pricey. I have run into issues accessing digital content, but my request for help was answered promptly.

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
2 weeks ago

Thank you for choosing eCampus!

Arizona
1 review
0 helpful votes
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The ordering processes was nice fast and easy its the shipping I struggled with as I'm still waiting for my refund from my last book rental.

Date of experience: December 22, 2025
Erin C. — eCampus.com Rep
2 weeks ago

Thank you for shopping at eCampus!

Pennsylvania
1 review
0 helpful votes
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I was completely satisfied with the book and its prompt arrival. However, I was worried by not finding clear instructions included up front about how to return the rental. Happily, I was able to find instructions with a quick internet search.

Date of experience: January 13, 2026
Erin C. — eCampus.com Rep
2 weeks ago

If you need any further assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for shopping with us! -eCampus

Oklahoma
1 review
0 helpful votes
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Cancelled My Order Without Customer Support
January 23, 2026
Updated review

You cancelled my previous order for the same book without answering my request for customer support. If you have a customer support system then I suggest you use it to respond to customers who are requesting to be contacted about a concern.

Date of experience: January 11, 2026

I would have liked a "Guest" option to purchase a book...
January 20, 2026
Previous review

I would have liked a "Guest" option to purchase a book without creating an account.

Date of experience: January 10, 2026
Illinois
1 review
0 helpful votes
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Great resources for students
January 22, 2026

It was a great experience to know that I was able to rent a textbook instead of buying a new one through the school bookstore

Date of experience: May 12, 2012
West Virginia
1 review
0 helpful votes
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Cancelled my Order?
January 22, 2026
Updated review

I placed an order today, Order #*******, for my boyfriend at 11:43am. It was then cancelled at 2:29pm because your "internal system recognized irregularities in your payment information". What irregularities? My boyfriend and I put in his name, his card information, his billing information, and my shipping location because he's moved into my house. I don't understand, given that we provided all the correct information for his billing details. Whatever, now I've put the order through again, Order #*******, with my payment information, hopefully that works without issue because you've now delayed the shipping of his books by a day. Awesome job, oh and your automated chat assistant literally does nothing. Don't promote 24/7 Live Chat and then have it be just a bot.

Date of experience: January 12, 2026

I found everything that I was looking for through ISBN...
January 22, 2026
Previous review

I found everything that I was looking for through ISBN search and was able to get them all ordered seemingly seamlessly. We'll see if they're actually in new condition and if they arrive in a reasonable amount of time, but for right now 5-stars on ordering process.

Date of experience: January 12, 2026
New York
1 review
0 helpful votes
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Excellent every time
January 22, 2026
Updated review

I've been using this since I started law school and it's always been reliable. The eWards system is great, the promo code opportunities are also great. Books always come to me new or in excellent condition.

Date of experience: January 12, 2026

Reliable and Good Quality
January 16, 2026
Previous review

Been using for 5+ years, Perfect Experience every time

Date of experience: January 6, 2026
Missouri
1 review
0 helpful votes
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Reliable and Affordable
January 21, 2026

I have ordered books for college classes throughout my schooling. This is a reliable site with many books available at affordable prices. I usually compare all prices from multiple sites and this one is a site I regularly use to get the best price!

Date of experience: January 11, 2026
Erin C. — eCampus.com Rep
2 weeks ago

Thank you so much for providing feedback on your shopping experience. -eCampus

Wisconsin
1 review
0 helpful votes
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Easy
January 20, 2026

I was able to sign up and order a book for my school relatively easy, and that is always a plus when you are trying to get set up for the semester!

Date of experience: January 10, 2026
Georgia
1 review
0 helpful votes
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I was struggling to purchase the necessary materials for class, and this was not any easier than the last time I bought books.

Date of experience: January 9, 2026
Colorado
1 review
0 helpful votes
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E Campus cancelled Previous Order
January 19, 2026
Updated review

I ordered before but was told that my payment didn't go through, so my order was cancelled by eCampus. But it did go through on my charge and was issued a credit. Either way I am trying again :) David

Date of experience: December 31, 2025
Erin C. — eCampus.com Rep
2 days ago

We apologize for the inconvenience you may have experienced regarding your order. Our system views a variety of criteria to ensure that our customers information is as secure as possible. If anything triggers this system as a potential risk, it will cancel the order and issue a full refund as a precaution. Unfortunately, for privacy reasons, our customer service agents are not given specifics, in regard to what causes these cancellations, other than generic notifications. If you need any further assistance, please visit our help desk at https://www.ecampus.com/help/help-desk. Thank you for choosing eCampus!


Very Easy to use and navigate
January 5, 2026
Previous review

Very Easy to use and navigate

Date of experience: December 26, 2025
Alabama
1 review
0 helpful votes
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For the most part great
January 19, 2026
Updated review

I've had a few miss haps trying to order before but for the most part when it works its great and quick and I love the text notifications about the rentals!

Date of experience: January 8, 2026

It was okay
August 26, 2025
Previous review

The first time I tried to order it was cancelled by the team for no reason and they were basically no help. I had to replace the whole order and that time it went smoothly. I don't know why it was different then the first time.

Date of experience: August 16, 2025
Missouri
1 review
0 helpful votes
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Very Reliable
January 19, 2026
Updated review

I have gotten almost all of my books on this site. The books come to me like brand new. The return process is so easy. I love this site.

Date of experience: January 9, 2026

I am just glad i could find the exact book i was looking...
August 28, 2025
Previous review

I am just glad i could find the exact book i was looking for and it is still in stock.

Date of experience: August 18, 2025
Texas
1 review
0 helpful votes
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Great experience so far
January 18, 2026

I have rented books for three semesters now from ecampus. I have only received one book that was in an unfavorable other sites. I also much prefer their online textbook platform in comparison with alternate sites.

Date of experience: January 8, 2026