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Don't pay full price for textbooks. Save money on cheap textbooks and textbook rentals at eCampus.com. Get fast, free shipping on orders over $35.
eCampus.com Reviews Summary
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
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Simple process. And the book arrived as expected, in great condition, despite a severe winter storm across the country. Very happy!
I like how I can rent a textbook and just mail it back in when I am done with the semester. The only complaint I have is that I paid for expedited shipping and it came late, I could've just saved my money and paid for regular shipping... won't ever do this again.
Renting the book was nice and came perfectly fine, but I got lost on the refund policy since I'm not sure if my rental is a 25-day return or a short-term rental of 15 days return.
Your rental is due on 05/29/26.
To return your eCampus.com rental:
1. Sign in to your My Account.
2. Select Manage My Rentals/Returns.
3. Select Return My Rental for Free.
4. Select only the books you packaged in the box, then click Print Label & Complete Return.
5. Print your prepaid UPS shipping label and packing slip and drop your rental return off at any UPS location. DO NOT drop this package off at the post office.
Thank you for shopping at eCampus!
I was locked out... and there is no way to contact anyone to get support - no email or phone provided if you aren't logged in. And the chatbot never answered my inquiries on multiple days. Had to go to Facebook to direct message to get my problem resolved. Not good service.
I ordered a book and paid extra for expedited. My order was "awaiting fulfillment for 14 days before I requested a cancellation. You only ever get an AI bot too, never an actual customer service representative. I had to request a cancellation and refund. Have no idea how long that will take. I also had to order the book elsewhere for more money as my daughter needed it right away. I will never use eCampus again.
This was a pleasant experience. I purchased an ebook and it was a smooth transaction. My materials were ready to use instantly!
I paid a little over $200 for this textbook and I emailed you asking, if this textbook is not a rental and that I purchased this textbook to keep? Please let me know.
Order 9876324 is a purchased item, not a rental. Thank you for shopping at eCampus!
Pretty simple. It would be nice to see more options on paperback copies in stock to buy. Thank you.
Terrible. I wanted to cancel right away and you wouldn't let me. I had to wait for the book to arrive and then return it for a refund. Absolutely ridiculous as it was about 5 minutes after I placed the order that I realized I didn't need to rent it.
Never used eCampus before. My first experience with this company has been great. The book was easy to order. Arrived in the timeframe stated by them. The book itself was in excellent condition when it arrived. Wonderful experience, thus far. We just need to return it to them by the date they stated (end of my daughter's semester at college" but already we have a link to an address label to make that process easier and convenient in the near future.
There is writing in the side of the book as well as some notes and papers that were left inside by a previous owner or owners. The book was well packaged and in good condition.
Thank you for shopping at eCampus!
My previous experience was the same as this one. I'm delighted that the book I need is stock however it is expensive, even more so coupled with shipping.
Our book prices are comparable to other rental companies, prices also fluctuate daily, depending on supply and demand. We value you as a customer and appreciate your feedback. Thank you for choosing eCampus!
Very simple to used quick to use and easy to understand! Cheap prices for textbooks… had no issues at all with shipping. No delays everything was great yay!
The site kept telling me to use a discount code, then wouldn't let me use it. I emailed and it was explained why I couldn't use it. I was given an in-store credit that I hope we'll be able to use.
Thank you for shopping with us! -eCampus
Wouldn't accept the coupon code that the site told me to use. Didn't get the free shipping on a purchased book
I ordered my books new, paid, then read reviews which then stressed me out. Could not get ahold of customer service on call and email took a week. The books did come brand new along with the access card.
Thank you for shopping at eCampus!
Was able to find the book I needed. Steps are included for when I want to return a rented book. Good price options. Pretty easy website to use!
Pretty good and useful. I love the different price options.
The website was very easy to use and I was able to order the book quickly. The book arrived on time and was in good condition.
The delivery of this item was continuously delayed. Every time I opened to check the status, it would say "delivering today" and then it would be pushed to the next day. Eventually, weather delays caused the book to be delivered about 6 business days after I ordered it, despite paying for expedited shipping.
We're so sorry to hear your order was delayed with the carrier. We have added some in-store credit to your account for the inconvenience. This credit can be used on any future purchase. Thank you for being a valued customer! -eCampus
Thank you for providing an easy and more affordable option for students that aren't able to buy from their schools at original prices.
Gave me a cheaper alternative to other options initially given to me and I appreciate that I have access to the eBook version until my hard copy comes in the mail.
My son had returned his textbooks late due to snow snowstorm. We charged a late fee which was more than the cost to rent the book and after I complained I only received half the money back from the charge. I had used the service again it was the only service that offered reasonable prices for digital books
I ordered a book, it said it was in stock. However, after my order was placed it took weeks for it to arrive which was unfortunately too late for me.
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