Overview
The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I was not emailed that my book was canceled and wished there was faster way to find out rather than having to check in my account. Hope the 2nd time works.
The book arrived on time and was expected. The flexibility of being able to rent and return at a cheaper rate is fantastic!
It was great, returned books with ease. Looking forward to this rental as well!
It came in a timely fashion and loved it. Thank you for all your help. I will definitely be using you guys again.
Overall the book and price were great but I did pay an extra $40 for one day delivery and it didn't come until a week later
My experience was great, I will definitely use this site again in the future. It was easy to order and Fast delivery with great prices
The textbook has a variety of topics and teaches you marketing strategies and techniques that companies use to persuade viewers to purchase their top-ranked products, so that readers can implement this in their marketing techniques and become successful.
Love using ecampus for renting and purchasing school books. The process is super easy and everything we have needed has always been available.
Came in good quality and before the expected date; that being said, I would advise people to not get textbooks for your classes because, at least in my experience, they are rarely used and end up being a waste of money, even if the professor says it's required.
Good service, the digital book was available right away. I was able to start my college course on time.
Cancelled my textbook because of my card... when I checked all was fine. So I am not sure what is going on. Just reordered so we will see
Took forever to come. I had to get photos of the book sent to me from classmates for weeks because it still wasn't here in time
We're so sorry your textbook didnt arrive on time. Please reach out to our support team if you need any further assistance, Thank you for shopping with us! -eCampus
I am so glad that you guys had this book so I can go ahead on and start studying for my national exam
Thank you for shopping with us! -eCampus
My experience was good and had no problems at all. I typically order all the books from here for my daughters college classes.
Great service.
Delivery was quick
I would have loved to get texts regarding delivery updates, though
Cheaper for shipping than the school. I received my materials quickly and I will use again
Ordering was easy however shipping took longer than expected unless you want to pay for expedited shipping. Chegg ships quickker.
Amazing website. Will order more in the future. I received my book before my class started
It was cheaper and effective it's a good price I waited about two weeks and half.
The books came in good condition and in a timely manner! I'll definitely be recommending this to my upperclassmen friends!
I ordered this book when classes already started and needed the book immediately. The e-book option was my saving grace. And the option to rent was cheaper then Chegg (who also didn't offer an e-book option).
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- Lexington, Kentucky
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for being a valued customer! -eCampus