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eCampus.comReviews 6,171

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,085
shipping
2,085
quality
2,085
This company responds to reviews on average within 16 days

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23,180 reviews

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Georgia
1 review
0 helpful votes
Follow Grady C.
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Various editions, education levels and formats may be available. However, I am disappointed in the confusing book option details for the book I wanted and thought I would receive but got a lower education level than what I needed. I needed a new copy of the latest college level edition in hardback form.

Date of experience: January 30, 2026
Erin C. eCampus.com Rep
1 week ago

Thank you for shopping at eCampus!

Maryland
1 review
0 helpful votes
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Political analysis textbook, 7th ed.
February 8, 2026

Package came loose leaf as expected (my first time renting a loose leaf textbook). As advertised, not best quality in the world but a good cheaper option for college students. Rented book for semester with return date in May.

Date of experience: January 29, 2026
Erin C. eCampus.com Rep
2 weeks ago

Thank you for shopping with us! -eCampus

Pennsylvania
1 review
0 helpful votes
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Good experience, I recommend
February 8, 2026

I was satisfied with the books that I purchased, and the shipping time was accurate. The books look barely used and are in good condition.

Date of experience: January 29, 2026
Iowa
1 review
0 helpful votes
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Easy & fast
February 8, 2026
Updated review

Easy & fast but annoyed to keep getting emails asking if I have received my textbook & in order to say yes, have to complete this review AND it requires writing and a minimum of 20 characters. I would have given a higher rating if I could have indicated that I received the book and been given the option for a review, and a short review at that.

Date of experience: January 29, 2026
Erin C. eCampus.com Rep
2 weeks ago

Thank you for shopping with us! -eCampus


Easy
February 16, 2025
Previous review

Easy to order, good condition. No issues. Will order again.

Date of experience: February 6, 2025
California
1 review
0 helpful votes
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Ordered the book and was expecting 3-6 business days. However after the arrival window passed I received an email that the book was not even available at the warehouse yet and they did not give me a timeframe of when I could expect to receive it. Eventually after almost a week I received an email saying that the package had shipped. It then took 6 business days to arrive. I'm glad to have received it eventually, however if you're on a deadline for a class or studying for an exam, keep this in mind.

Date of experience: January 29, 2026
Erin C. eCampus.com Rep
2 weeks ago

Thank you for choosing eCampus!

New Jersey
1 review
0 helpful votes
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Quick and cheap
February 8, 2026

Ordering was easy and delivery was quick. The box they send it in doubles as the box you return it in, label and all. Definitely recommend and will absolutely use them again next semester.

Date of experience: January 29, 2026
Georgia
1 review
0 helpful votes
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February 8, 2026

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Date of experience: January 29, 2026
Kentucky
1 review
0 helpful votes
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.
February 8, 2026
Updated review

...

Date of experience: January 29, 2026

Easy fast cheap
January 21, 2026
Previous review

Easy fast cheap

Date of experience: January 11, 2026
Massachusetts
1 review
0 helpful votes
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Cancelled my order
February 8, 2026

You cancelled my order even though it was pending on my card and the funds were there. Your company said it was due to payment.

Date of experience: January 27, 2026
Missouri
1 review
0 helpful votes
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Good experience
February 7, 2026

All I will say is that for some reason, when I tried to track my package on my computer, the ecampus site would not load, but it was only a small issue. Other than that, great!

Date of experience: January 28, 2026
Erin C. eCampus.com Rep
2 weeks ago

Thank you for shopping with us! -eCampus

Kentucky
1 review
0 helpful votes
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Missed Book
February 7, 2026

I ordered a wotkbook got a class and it never arrived. I fell behind in the class and the professor was kind enough to send me the assignments that I missed. I finally got in touch with my advisor and the bookstore claims it has resent the work book. It isn't here yet either!

Date of experience: January 13, 2026
Erin C. eCampus.com Rep
2 weeks ago

Order 9881504 was placed on 01/28/26 and according to UPS tracking was delivered on 01/30/26. Thank you for choosing eCampus!

Georgia
1 review
0 helpful votes
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Nice Website & Good Customer Service
February 7, 2026
Updated review

The book came quickly, and customer service is great. I'm new to this website, and glad I took a chance to order. Will be back.

Date of experience: January 22, 2026

Easy to use site
January 21, 2026
Previous review

Easy to use site.

Date of experience: January 11, 2026
Indiana
1 review
0 helpful votes
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Thanks
February 7, 2026

I am in the process of using the book that purchased through ebook but a general description would be that I received my book within 2 weeks of ordering.

Date of experience: January 28, 2026
Michigan
1 review
0 helpful votes
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Horrible company
February 7, 2026

Huge Scam on poor college students that are forced to buy their books for classes. They make them overpriced and are so greedy.

Date of experience: January 28, 2026
New Jersey
1 review
0 helpful votes
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Satisfied customer!
February 7, 2026
Updated review

A good experience, I know if I ever needed eCampus. Com again I know I will not be disappointed. Thanks again for the great customer service.

Date of experience: January 21, 2026

It was not so user friendly, however after two-three...
January 23, 2026
Previous review

It was not so user friendly, however after two-three inputs I was able to complete my transaction.

Date of experience: January 13, 2026
Massachusetts
1 review
0 helpful votes
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Fast and Affordable
February 6, 2026
Updated review

I price shopped for this reference book that was selling for upwards of +$25 than ecampus. I'm very pleased with the outcome. The book arrived several days early without any issues. Tracking had me nervous at first because it was not showing movement the first 3 days. I was also nervous when it switched to usps delivery. In the end, order arrived in 7 days (counting wknds).
I recommend ecampus and will be shopping here again.

Date of experience: January 28, 2026

I was not able to create an account using the email...
January 23, 2026
Previous review

I was not able to create an account using the email feature because your verifications for password creation are off. Despite creating a 10 digit password with letters, numbers, and!$? Symbols, the system said I needed a special character or number. Frustrating, I hope this feedback translates to a fix for other users to benefit.

Date of experience: January 13, 2026
Michigan
1 review
0 helpful votes
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.
February 6, 2026

...

Date of experience: January 27, 2026
California
1 review
0 helpful votes
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Took longer to receive
February 6, 2026

The amount of time to get the books was stressful as the date kept changing. To be honest, we were getting really bad snow storms also but I never received until the night my assignments were due.

Date of experience: January 27, 2026
South Carolina
1 review
0 helpful votes
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You get what you pay for?
February 6, 2026

I was excited to find this website because it helped save me money on my required books. However, as stated previously, the main book for my course has a broken seam, and I have not been able to use it for fear that it will come completely undone. I did not contact customer service because I did not have time to wait for another book, as I am in an accelerated course with assignments due every week.

Date of experience: January 6, 2026
Erin C. eCampus.com Rep
2 weeks ago

Per our policy students have 30 to report any damages to our customer support team. We will be happy to send you a replace item with express shipping, as we want students to use their books without fear of it falling apart. You can visit our help desk at https://www.ecampus.com/help/help-desk to reach a live agent. Thank you for being a valued customer! -eCampus

California
1 review
0 helpful votes
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Fast and Easy to Order
February 5, 2026

I couldn't find the book I needed for class anywhere except on ecampus.com I'm so pleased to be able to get this book before my class starts. Thank you!

Date of experience: January 26, 2026