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eCampus.comReviews 5,221

4.3

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eCampus.com Reviews Summary

The company has garnered a generally positive reputation, with customers frequently praising the affordability, quality, and timely delivery of their textbooks. Many users appreciate the ease of use of the platform and the availability of digital content, which enhances their overall experience. However, concerns regarding shipping delays and issues with receiving incorrect items have been noted, leading to some frustration among customers. While the rental process is typically smooth, the inconsistency in delivery times and occasional miscommunication about order fulfillment suggest areas for improvement in customer service and logistics.

This summary is generated by AI, based on text from customer reviews

value
2,083
shipping
2,083
quality
2,083
This company responds to reviews on average within 18 days

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20,986 reviews

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Illinois
1 review
0 helpful votes
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It was okay
October 12, 2025

I rented 2 books and got one fairly quickly. The other one took some time to arrive and I did have to reach out to support to see where the book was. Thankfully I rented the books a month and half before my class. I highly recommend renting or buying a month before class so that you have time to accommodate any late shipments.

Date of experience: October 2, 2025
Erin C. — eCampus.com Rep
2 months ago

Thank you for providing feedback! -eCampus

Massachusetts
1 review
0 helpful votes
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N/a
October 12, 2025

The book was in good condition, a little stressful as for of the experience to track and understand the website, but overall good

Date of experience: October 2, 2025
Pennsylvania
1 review
0 helpful votes
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Ok
October 12, 2025

When I ordered it, the delivery date said it would be the next day as I paid $40 to have is overnight delivery. That did not happen!

Date of experience: October 2, 2025
Texas
1 review
0 helpful votes
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Great conditions
October 10, 2025

The book arrived by the time that it was stated to arrive. The book is practically brand new even though it is a rental. Totally recommend!

Date of experience: September 1, 2025
Maine
1 review
0 helpful votes
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Merci
October 10, 2025
Updated review

Thank you so much. The books were greatly needed and welcomed. All packages were in excellent condition. The books needed cleaning up but were also in great condition.

Date of experience: September 30, 2025

Ok good work
September 21, 2025
Previous review

Ok good work

Date of experience: September 11, 2025
Washington
1 review
0 helpful votes
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My order was cancelled
October 9, 2025
Updated review

You cancelled my order because of system irregularities. So now I have to place the order again and wait even longer to get my book.

Date of experience: September 26, 2025

Every other company in the world does free 2 day shipping
October 6, 2025
Previous review

Every other company in the world does free 2 day shipping. It's almost 2026. You're going out of your way to profit off students who are already struggling and in debt.

Date of experience: September 26, 2025
New Jersey
1 review
0 helpful votes
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Good enough
October 8, 2025

Discount code didn't work and paid extra for expedited delivery which didn't seem to make much if a difference if I were to chose regular shipping instead

Date of experience: September 28, 2025
Erin C. — eCampus.com Rep
2 months ago

We sincerely apologize for any inconvenience or confusion regarding your order. The title you ordered is part of an exclusive publisher rental program. These titles are currently excluded from any discounts or promotions. Thank you for being a valued customer! -eCampus

Ohio
1 review
0 helpful votes
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Little followup
October 7, 2025

I sent an email asking your company to let me know/clarify if I purchased the book as a rental or to own and I never got a reply.

Date of experience: September 28, 2025
Erin C. — eCampus.com Rep
2 months ago

The title you ordered was a purchase not a rental. Thank you for choosing eCampus!

New York
1 review
0 helpful votes
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1st time buyer
October 7, 2025

I needed inexpensive replacement books for my students. The price was great, shipping was timely, and books were in very good condition.

Date of experience: September 27, 2025
Virginia
1 review
0 helpful votes
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The code I purchased was for Modern Systems Analysis and Design, 9th edition, but the only book available in Pearson is the 10th edition. I was able to access this 10th edition book with the code.

Date of experience: September 26, 2025
Erin C. — eCampus.com Rep
2 months ago

Thank you for shopping at eCampus!

Illinois
1 review
0 helpful votes
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As Expected
October 5, 2025
Updated review

Once I found the text and edition I needed, the overall transaction was seamless. Shipping was a tad slow but acceptable. The book was new and un-used.

Date of experience: September 25, 2025
Erin C. — eCampus.com Rep
3 months ago

Thank you for sharing your experience! -eCampus


AS EXPECTED
September 2, 2025
Previous review

AS EXPECTED

Date of experience: August 23, 2025
New Jersey
1 review
0 helpful votes
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This was probably the worst. Nothing was on time. Some emails said they were coming together and it took weeks to get everything bc they came in bits and pieces.

Date of experience: September 24, 2025
Malaysia
1 review
0 helpful votes
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Order issue
October 3, 2025
Updated review

I have placed an order (#*******) on 18/9 with the total price of USD111.92. The order was cancelled by eCampus the next day. I don't know why. Now, I placed a new order and the total price has been increased to USD134.89. Please assist.

Fong Ling

Date of experience: September 24, 2025

I am from Penang, Malaysia
September 27, 2025
Previous review

I am from Penang, Malaysia. I hope to receive the book as soon as possible. Thank you.

Date of experience: September 17, 2025
Michigan
1 review
0 helpful votes
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.
October 3, 2025

...

Date of experience: September 23, 2025
New Jersey
1 review
0 helpful votes
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Good experience
October 3, 2025

Grateful that you had more than enough textbooks to meet our needs. Your check out process and delivery met our tight timeline.

Date of experience: September 23, 2025
Pennsylvania
1 review
0 helpful votes
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.
October 3, 2025

….,,,,,,,,,,,,,,,,,,

Date of experience: September 23, 2025
New York
1 review
0 helpful votes
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Great experience
October 3, 2025

I've rented textbooks from ecampus multiple times and each time its an affordable and easy transaction. Books come in great conditions. Cant complain

Date of experience: September 23, 2025
Florida
1 review
0 helpful votes
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Great book
October 2, 2025
Updated review

The book was easy to find online and luckily I found a version that's basically new with the online access code unused.

Date of experience: September 23, 2025

I am glad ecampus.com exists
September 15, 2025
Previous review

I am glad ecampus.com exists. I thought I wasn't going to find a physical copy of my biostatistics book, but after a bit of internet searching, I was able to find it! I pray that when I receive the book, it matches the description on the website.

Date of experience: September 5, 2025
Minnesota
1 review
0 helpful votes
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Nice
October 2, 2025
Updated review

Nice, website is difficult to navigate in relation to my school. I did not enjoy the change.

Date of experience: September 23, 2025
Erin C. — eCampus.com Rep
2 months ago

Thank you for shopping with us! -eCampus


A little confusing but not too bad
September 18, 2025
Previous review

A little confusing but not too bad

Date of experience: September 8, 2025
California
1 review
0 helpful votes
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Great easy to navigate website.
October 2, 2025
Updated review

I received the book fast and well packaged. It arrived in great condition and I'm very happy as this is a very good buy.

Date of experience: September 22, 2025

Fast and easy
September 15, 2025
Previous review

Fast and easy. Awesome. Thank you.

Date of experience: September 5, 2025