We have a little problem and was impossible to talk with someone to explain the problem. The answer machine not always works. The possibility of having a real person should exit in my opinion.
Good record of any previous scratches/damage to car. Only one member of staff in the office so had to wait a while before being able to go through our booking and getting the car.
Having kids on with me i thoroughly enjoyed the trip with my wife and kids. I would recommend everyone. They offer discounts and 24/7 support which is a great plus for me overall satisfied
Smooth process picking up and returning the car. In both cases I was in and out in a few minutes, whereas other traditional rental places have made me sit around and wait a while.
Really sweet team working there, and the sales associate drove me to the nearby body shop my car was being repaired at (immediately after helping me). They seem to have a good team there!
Always ready to help and really knowledgeable in responding to any of my questions. Could not be more satisfied by the manner in which they have handled each and every one of my rentals.
Excellent service from the staff at this branch, cars are high quality and the prices for central London are very good. I've used them several times now and would highly recommend this company branch
I initially rented a car through a competitor and they were less than helpful, especially when I had come a very long ways to rent a vehicle. The ladies at this location were superb!
Gail, as well as the whole staff, are real down to earth people. They make the rental experience flawless and are always ready to help if you need to adjust your plans last minute.
Dont wasted your money renting anything from economybooking it is a total scam
I just got scammed, i rented a car online made a deposit when i get to the place they told me my order has been cancel
When i try to called them i could not get anyone over the phone
I ended up Uber to everywhere
DONT FALL FOR THEIR SCAM
On March 6, I was looking to rent a car at Detroit International airport using Kayak search engine, During the search for March 7 thru March 11, I came across an advertisement from Economy Bookings regarding the availability of a car at a good price. I right away paid for the car and BOOKED THE CAR (Booking number:
B*******). Once paid, I realized that it was across the US border in Canada at Windsor International airport. I right away called their customer service (which took me at least 40 min to connect to an agent). I explained the whole situation to this agent. In fact I told him about the flight number too that I was taking to land at the Detroit airport. He didn't pay any attention to my request. Horrible customer service. I TRIED TO CANCEL WITHIN TWO MINUTES OF BOOKING BUT THIS GENTELMAN'S RESPONSE WAS EXTREMELY POOR.
I also sent an email to their customer service explaining my situation.
HORRIBLE CAR RENTAL COMPANY. NEVER RENT A CAR FRPM THIS COMPANY.
The person who attended me showed me respect and care.
There is a saying--Treat others as you want them to treat you---Economy Bookings treated me very well, Thank You!
BUNCH OF CROOKS
Booking dates changed in mid-stream of booking. I typed in June 11-28 and by the time the booking was completed the booking dates reverted back to the June 4-9 default. I cancelled the booking immediately when error discovered in reviewing booking email. Company REFUSES to refund $526.22 CAD because cancellation was withing 48 hours of pick-up. However, it was THEIR SYSTEM THAT MESSED UP THE DATES leaving me no recourse but to cancel the booking.
Hello Doug,
Thank you for bringing this to our attention. We are sorry to hear about your experience. Please send us your booking number at support@bookinggroup.com and explain the situation. We'd like to investigate this to see how we can help.
Do not use them at all, they are outright scam. Booked a car on their website, paid a prepayment and on the day of collecting the rental car, I was being refused and had to be referred to another rental car company, I asked for refund from eoconomybookings.com and refused, stating reasons that I did not adhere to the rental company's terms and condition. I have never had any problems with Budget, Avis, Dollar. PLEASE PEOPLE, DO NOT USE ECONOMYBOOKINGS.COM
We paid for insurance that was not accepted by the Rental agency in Panama. E-mails do not get answered, phone calls do not go through or get cut off. Do not use these people, they are dishonest.
I worked with Isaac, it was a total a complete blessing because he's so patient. He was by himself for a little while, he did the incoming, answered phone calls and made reservations all with a smile
Got to this broker through the sky scanner car rental app. They directed me to Gold car which was supposed to be in Fiumicino airport but it was really a small company 15 minutes out of the airport. As I arrived I was told that I could not use any of my cards including the Amex and VISA debit. Of course it is written at the end of the voucher and it is odd that I could reserve the car with EconomyBookings using the AMEX without problems. As I called them they refused to grant a refund even though I did not get a service and they wasted 2 hours of my time. I went back to the terminal and got a car from Sixth without a booking and for a reasonable price. STAY AWAY FROM THIS COMPANY. SKY SCANNER DO NOT USE THIS COMPANY EVER AGAIN.
We had a petrol engine but would rather have a diesel next time cause it consumed quite a lot of petrol. Maybe because we were driving around Piemonte area with hills
Thank you EconomyBookings
I rented at this location twice(going back next week). I noticed that within the office and vehicles, they follow and enforce covid safety precautions
My insurance hooked me up here after my car was damaged and needed repairs for 3 weeks. Very smooth process between Citizen's Insurance andEconomyBookings
Overview
EconomyBookings has a rating of 2.8 stars from 4,730 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyBookings most frequently mention credit card, customer service and rental car. EconomyBookings ranks 5th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Naim,
We appreciate your feedback and apologize for any inconvenience you have experienced during your recent interaction with our service.
To thoroughly investigate your case and offer a resolution, we kindly ask you to fill out the dedicated form on our website in the Help Center section. Please include your booking number and provide a detailed description of the issue you encountered. This will enable us to address your concerns promptly.
Best regards,
EconomyBookings.com