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EconomyCarRentals has a rating of 1.6 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EconomyCarRentals most frequently mention credit card, customer service, and full insurance problems. EconomyCarRentals ranks 223rd among Car Rental sites.
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I have rented cars from EconomyCarRentals on many locations over many years. Everything has always worked very fine indeed - also the rare time og maybe two, when something unexpected happened. I can very much recommend this company both regarding very good prices and overall service:-)
Don't forget that EconomyCarRentals is a broker who finds available car rental companies among the rental companies. Their policy when a rental is changed in one way or another (e.g. Arriving late) is very broad and allows them to practically let you down and run off with your deposit regardless of the reason. If your flight or your ferry arrived late that's your problem. This is what happened to me. As I arrived more than 30 minutes late, the company treated this as a "no show", therefore when I arrived, my car was no longer available (for a 4 days rental!) and I was left to my own devices and without a car with all my luggage. I contacted EconomyCarRentals and was lectured that I should have notified them of my delay and that my deposit was lost. So please don't do business with them! Instead, deal directly with the rental company rather than a broker!
For my last vacation I rented two cars through Economycarrentals for Malaysia and Abu Dhabi. In Malaysia I rented a Nissan six months before. They gave me a Proton, while the Nissan is 200 EUR more expensive. I contacted Economycarrentals. They didn't help me or came with a solution. I was on my own. In Abu Dhabi I had the same problem. I rented a Mercedes E-class/BMW 5 serie/ Audi A6. Economycarrentals reserved a Chevrolet and they booked the car for one day and I made a reservation for nine days. The car didn't even had an navigation system and I paid for that (even in Malaysia). Before I arrived in Abu Dabhi, Economycarrentals guaranteed that I would get a Mercedes/BMW/Audi. The best part was is that the agent didn't have any German car in stock. I contacted Economycarrentals again and they couldn't help me. Even the agent tried to contacted them but Economycarrentals didn't even pick up the phone. The service of Economycarrentals is HORRIBLE. Stay away from them! They are frauds and liars! Even other car rentals doesn't want them as agent!
Tip for consumers:
Stay away from EconomyCarRentals!
I book cars via EconomyCarRentals already almost 15 years. They always find very good price and rental companies providing very good service.
I've used this site when travelling abroad in Canada and locally in Australia and have found great deals sourcing reputed car companies.
Great website and excellent deals. I have rented a car twice now (Malta and Czech Republic) and would definitely rent here again.
It was great. Car delivered to our hotle on time. The driver was very polite, the car was very clean. We enjoid the car the all rental period. Return at the Airpirt was efficiant, fast and easy.
From reception to the quality drive experience and back to swift handling of saying goodbye to our "travelmate car" was such a joyful ride!
I booked a car for Melbourne for 10 days with this company for a holiday trip with my family (2 adults, 3 children 1-7yrs). On the day we landed after an hour flight delay, we called the number for pick up at 1030pm. To our horror the counter is already closed at 10pm. This was not mentioned anywhere when booking the car! We got no choice but get a cab to the hotel about 45min away (imagined if we had booked a hotel further away as we wanted to drive down to great ocean drive the next day!). I wrote them an email at 130am asking to pick up the car next day or if they could send the car to the hotel in the morning before going to sleep. In the morning about 9am i had called several rounds to confirm the pick up and got transferred here and there without able to get an answer. Finally i got patch to a person around noon and he told me the car was already released to someone else and there's no other cars available! What a terrible experience! I have never had such lousy car rental experience before travelling to US/Europe/UK/Asia before! And yes, they still charge you for the fees you paid earlier when booking! In the end I had to book for another car with Europcar with higher price (very few options left with no car to travel around!), which also had it's own problems (confirm with child seats during booking but when pick up, no child seats! Had to buy 2 child seats at Target in order to travel). Overall, my experience with car rental in Australia was bad, especially with economycarrentals which so called cheaper offer but at the end get to pay more and screwed up your vacation!
Dear Chong C.,
Thank you for your review and for giving us the opportunity to respond to you.
We would like to inform you that according to your voucher:
"IMPORTANT * Please take into consideration that any deviation from the confirmed details on this voucher when signing the rental contract, such as the car type, adding or removing any options at the rental desk or if for any reason there is deviation from the pick-up / return times or dates, extra charges could incur or even the desk / office be closed (OOH fee is included if applicable for the hours indicated on this voucher)."
We regret to see that you did not enter the flight number of yours or you did not contact the local supplier to inform them of this delay (before the requested pickup time), in order to wait for you.
This case was marked as no show that night and according to our cancellation policy, no refund is possible for the down payment. The balance amount (written on your voucher) will be not charged, on the contrary of the other broker companies that the whole rental cost is prepaid and in such cases you risk the whole amount of the rental.
Thank you for your understanding.
Kind regards,
EconomyCarRentals.com
We booked a car for two weeks starting June 9th in Canada on Feb 3rd. We paid our deposit and it was clear on the rental aggreemnet that we had up to 48 hours prior to getting the car we had 100% money back. On April 4th it was clear we would not be able to go so we went online and cancelled it, fully expecting our money back. We never heard so we sent them an e mail and got a voucher back towards our next rental. We called and were told not politely at all that they were based in Europe and did not have to give our money back. Now on their web site they have changed their policy for no refunds. I called again and explained our paper work clearly showed a 100% refund, again, not politely at all was told they do not have to give our money back and they could change the policy as they were based in Europe and it was our tough luck. I will never book anything through them again. I will glady pay a higher price and book a car through an American or Canadian Company knowing I will have some recourse if the company decides to change policy without notifiying me of the change.
I totally understand the situation all businesses are going through and would have taken my voucher and hoped to be able to travel again if the agent was not so rude and talked so superior that they were in Europe and didn't have to comply with what terms we orgininally signed under.
Dear Bernadette H.
Thank you for the review. Could you please advise the Voucher number to check this case further and assist you? Thank you in advance.
EconomyCarRentals.com
I wish I could give this company a ZERO or negative review. I booked with this company on the Kayak app which I always use and have had no trouble with other 3rd party companies like Priceline and Bookings.com This company however is the exception and please avoid them completely. I booked a rental vehicle from Philadelphia airport for 3 days to attend my nieces wedding. When I arrived at Dollar rental with whom I booked through economy rental on the kayak app, I was told that I could not get a vehicle unless I put down $500 I then said Okay I would do that and then they proceeded to do a credit check if which I never had to do before. They said I failed that and I was not given a vehicle in which I PREPAID! Yes I prepaid! When I called economy car rentals number they said NOTHING they could do and I would not be getting my money back. First of all this company is not based in the USA it is some foreign company and they stole my money and I was left abandoned at the Phil airport with NO vehicle I never received a refund and I shut all my accounts down incase they took more money out.
This company is a rip off scam if there are any issues with your rental you can just forget about it!
I am out $276.oo period end of story I willl NEVER use them again and when I am on the KAYAK app I am careful not to book with them!
Tip for consumers:
Stranded at the airport with a prepaid vehicle that I was not given!!
Products used:
none
Do Not rent from them!
I have never felt stronger about any company than this one. They absolutely should not be allowed to stay in business. Not just bad customer service, it was the rudest, useless, abusive and price gauging company I've ever experienced.
Rudeness from the beginning but what tipped the scale to horrific was us getting stuck on the other end of the island with a key fob that broke. When we called the call center (because apparently the rental office does not have phone) we received the rudest a****** you could imagine. He basically told my husband he was stupid and we were s*** out of luck and should get an uber back to the car rental location (50 minute drive) and get the spare key. When my husband told him he was being very rude the guy went on to call my husband an "ungrateful B****". So with no other choice but to spend over $100 in uber fees, we got to the car rental location to be charges $700 for the replacement key. Seriously what choice do you have when they have your credit card. It might seem like its worth taking a chance renting from this place since they're cheaper than others but trust me they'll find away to gauge you.
So we ubered back to the car with the replacement key fab, and I must say was not that surprised when we went to open the car with the and it didn't work! Seriously! Thes a holes give us a key fob with a dead battery! So once again we have to get an uber to a target to buy a new battery and uber again back to the car. Never again will I not research the company I am renting from. The reviews say it all, and I promise you no one is a Karen or exaggerating. This company is by far the worst ever. I beleive it must be the owner who answers the call center and just does not care one bit. Sounded like a very angry, drunk answering the calls. STAY AWAY!
Dear Nerissa F.,
Thank you for your comments.
Your comments refer to the car rental company that served your rental.
We are an agency cooperating with car rental companies. Did you create your booking via www.economycarrentals.com?
If yes please kindly advise your voucher number in order to check this issue further with the local supplier.
If not please redirect your comment to the correct profile.
Thank you.
Kind regards,
EconomyCarRentals.com
You will stay in line for hours and then they will force you to buy an additional insurance for $60.
Its a rip-off company!
Scam company. $700. They tell you one price. After you leave.economy ads additional. Stay far away from this company
Dear Michael G.,
Thank you for your comments.
Please advise your voucher number in order to check further this issue raised and the charges applied locally.
Thank you.
Kind regards,
EconomyCarRentals.com
I am extremely unsatisfied with the services of EconomyCarRentals.com and Maggiore. In a nutshell, I booked a car for 130 EUR on EconomyCarRentals.com with full insurance package and had to pay in the end 320 EUR to Maggiore even though car was in prestine condition upon return.
What happend the cashier of Maggiore upsold some unnecessary additional insurance upon car collection and assured me that it was they way they describe deposit which is to be returned in full amount. It sounded strange, but I assumed this is how they do things.
In the end it turned out that it was not deposit put upsell of unnecessary additional insurances I did not need. EconomyCarRentals.com said they were not able to do anything about it (even though I was their direct customer).
So, the main learnings are:
- avoid EconomyCarRentals.com - use more reputable car booking sites, which provide customer protection
- avoid Maggiore - they are just intentially misleading customers
- don't sign stuff which explicitly doesn't state deposit sum and that it will be returned provided no damages are detected to the car.
Dear Mr arturs p.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
Very flexible and kind staff! When thetank was not completely full, this was not a problem as we handed back the car.
Very good job. Cars at very reasonable prices.And brand new cars also! Always i rent from this site.
For sure recomment it.
Fast service at the desk. Nice and clean car. Returning the car was difficult because you shall not follow the car rental return signs
Jamie was curious and attentive to my needs it made for a great vacation he,made sure I hade a car to enjoy my vacation.
The car was fantastic, everything was fine, just it took too long to return the deposit of the warranty.
I reserved a car with this site, all good, it was a car for Sixt Company and it was very good. I really appreciated!
Had problems, was told things would be sorted out on my return home, far from, this company is a joke. Do not book with them
Dear Oliver S.,
Thank you for the review and for giving us the opportunity to check this case. Could you please tell us the booking/ Voucher number to assist you? The Voucher number starts with the letters ECXXXXX. Thank you in advance.
EconomyCarRentals.com
Dear Oliver S.,
We would like to inform you that as we can see your reservation created online by your side for the total cost of € 172,47 / £ 156,50.
You paid online a part of this cost € 19,27 / £ 17,49 and the balance should be paid locally.
As per a check we did on the final invoice and the signed rental agreement, this price was honored by the local supplier.
The difference in the rate is due to the addition of the extra insurance SCDW, which is subject to the local taxes and fees.
This is what was written on the rental agreement and what was signed by your side as well.
Kindly understand by the side of EconomyCarRentals, all the promised charges were correct and the relevant proof is already emailed to you. By our side everything was made as promised and as per a check we did a detailed explanation of the charges was given by our customer service for your reference.
We are in the car rental market for more than 10 years and we are proud to be a customer oriented company. When we are able to assist our customers, we put all our efforts to assist in the best way we can.
Please do understand though, that we are not in a position to say to the local car rental company (Firefly) that you do not accept the charges made, as you signed the rental agreement and they provided it to us as a proof of your signature.
EconomyCarRentals.com
Do not go anywhere near this company,, TOTAL SCAM,, they seem really great as you are setting up your rental but then know car unable to contact them and MONEY GONE!
It was good experinece. You can compre all the prices. Only cons of the website They get comission from us.
This company is by far the worst car rental service I have ever used.
I dropped off the car on the 2nd of September 2019 and today, almost 8 weeks later, I am still waiting to get my down payment back. The provider Almo in Corsica (which aim is also to rip off their customers) mentioned some minor scratches on the car (no visible damage or accident happened) and refused to release the down payment, they said it was up to EconomyCarRental to refund me this money, as I have taken out full insurance in case of any damage.
Since then, every other day EconomyCarRentals requested and gave me new information. Every day I have to explain my situation to a new customer service rep as they don't bother to read the history of the conversation nor bother to log any precious communication they have had with me. It has been an ongoing conversation with clearly untrained staff that simply don't care or have no knowledge about the rules or policies they provide. It has been more than frustrating to deal with such incompetent people to fight for the money that they owe me. Now, almost 2 months later, I will seek legal advice as this is getting ridiculous. What exactly is the point of taking out and paying full accident insurance if the company makes it extra difficult to get your down payment back? I have told all my friends and colleagues about this experience and they will never rent cars through this company again. All they are trying to do is rip off people, delay answers and not get back to you for weeks in hope that the customer will give up and they get to keep the money.
The latest information I received today is that I should send a pile of documents via post to some headquarters in Greece. I live in Switzerland and have taken the policy from here. This is the cherry on top as I never received any paperwork via post. And I will most definitely seek legal advice as my rights as a paying customer have been neglected. My tip never ever go with this company when it is about renting a car. The most incompetent people you will ever come across.
Dear Katharina F.
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com
Gain trust and grow your business with customer reviews.
Dear Bruno S.,
Thank you for your comments.
Could you please advise your voucher number?
Have you already sent an e-mail to csutomerservice@economycarrentals.com in order to check this issue raised further?
Thank you.
Kind regards,
EconomyCarRentals.com