EconomyCarRentals

I had a rental booked with them about a month in advance. My connecting flight was a little delayed. So I got in at 1230am ish I booked on Expedia under unlimited milage.
When I got to the desk I was told there was a surprise 1000 hold that needed to be put on my card WTF, but whatever it was after midnight. I told him okay because I just want to go to my parents and asked if what the best way to get to the keys was. He let me know that I couldn't go to the keys. That "it was over my allowed miles" I let him know my reservation was unlimitated and he told me that FL people do not get unlimited miles. He was sorry but he was refusing me (30 year old female) the car and would cancel my reservation. I had to get shuttled back to the cardepo where everything was closed.
I fell asleep at the depo sometime around 3 am and my luggage was stolen. I had to book a last-minute car to get to my family which was 4 times as much.
What a great start to a horrible trip and
On top of how they treated me they are still refusing to refund me my money! Expendia refuses to hel

Scam artists... the will charge you a reservation fee and will try to take that fee and not add it to rental... and more games they play that i forgot the details since i used their website about 3 yrs ago and never will use it and if you unsubscribe from the email list they will come back to u trying to rip u off again hoping u frgt about them

Please do not book with this low budget, unprofessional company.
I booked a rental with them through Hotwire and my bank contacted me right away informed my of fraudulent activity on my card. So I contacted Economy right away and they told me they would refund me the amount and send me an email.
The customer agent Javiera Escobar made a spelling mistake on my email, instead of spelling Hotmail she spelled hotmil. Make no sense. When I called her she rudely told me to send an email and hung up the phone.

Honestly the worst customer service I've encountered, no professionalism or respect.

They took $358 from me and no update on when I will be getting it.

I gave a deposit of $296.21 to economy car rentals on 28 March 2023, when I collected care it was not deducted by Drivalia they charged me 1136,63 pounds on 10 April 2023 - rental agreement number *******.
I collected the car on April 2023 but due to technical difficulties the flight left Brisbane 3 hours late resulting in a 24 hour delay with my collecting flight to Glasgow.
Economy car remtalsacted as a broker for Drivalia car hire who advised me that they were unmake to hold the original car I had booked and only had a car to two category higher rent resulting in my costs for hiring a car increasing by 390 pounds.

I asked Drivalia about the deposit Economy care rentals had taken and can it be deducted they advised I had to take that up with Economy car rentals?

Economy car rentals do the right thing and reimburse my deposit

Regards
Kenneth

I booked car in Phuket Airport using Website EconomyCarRentals. I paid 21$ (prepayment) using my debit card. When I was booking there was no information about the necessity to provide credit (no debit) card.Then after my payment they sent me voucher where they added: "Please check the required Driver Requirements in this location as well as the Payment part with details about accepted credit cards and guarantee amount which will be reserved/charged on the credit card of the driver, in the terms and conditions you have accepted and have been sent to you with this voucher." But I have already payed! Paid with debit card! They accepted it! Then I visited office of Thai Rent car (provider) in airport in Phuket. They couldn't give me the car because I don't have credit card. I have only debit card. And then EconomyCarRentals said that my payment is unrefundable. They said that I had to have credit card, not debit. But how can I know it? Why did you take my debit payment!? It is horrible! This is not a good business. They just take client's money without providing service. I paid but I didn't get car. Not recommend them! Awfull!

After you have signed up they pretend you do not have a contract with them, Well you certainly have not signed up with anybody else so this is the first part of you being conned. They claim in bold red letters that their car rental partner will meet you with you name on a sign. No one to meet me, no sign, no name, no shuttle service to rental station, no car. Credit card debited with excess premium cover. Cost of taxi to local destination in Zakynthos 30 Euro.

I made an online booking on this Website.
It was fully confirmed and I had a voucher.

When I arrived to rent my car, the local rental company told me that they didn't have a car available for me and that they told already economycarrental about it.
They gave me proof that they did.

Result:
No car for me and I already paid online the fees for the booking (not the rental fees, the booking fees).
I had to urgently get a car from another local company around me and costed me 3 times the original price.

I contacted economy car rental to make a claim 3 months ago, never had a single answer from them...

Attention is crooks. They declare full insurance with zero excess in Cyprus and on the spot it turns out to be untrue. I note that the ECR's zero excess was not to be guaranteed by the ECR only by the Enterprise in Cyprus under this agreement. ECR collected only additional money for insurance of mirrors, windows and chassis. And the excess in the amount of EUR 600 was for all car damage. ECR does not respond to emails.

I booked a rental car, but upon arrival, the car was not available. I needed a 4WD which was not available. The reservation cost is not being refunded. They stopped responding to my emails. It seems I will lose 75 EUR. Extremely unfair and unprofessional. I DO NOT RECOMMEND

I booked a car rental for a month long business trip. Email came through. Then a Second email requesting my passport or drivers lisc and the credit card be scanned to them. Went to bed, flew out in early am and arrived finding no reservation. After 30 min of searching the counter person found my reservation canceled. There was a follow up 3rd email asking if I would have the cc with me at the car rental. Because I did not answer the 3rd email they canceled my reservation leaving me to book directly with the rental agency costing me and my company a lot more money.
Completely unacceptable and this booking company is no longer to be used by my employer.
Use a different booking company.

Rented a car through hotwire, pickup off offsit today at FLL. I used my own insurance, they charged 3 dollars per day extra for the "privelege" of doing so. No choice, other than paying over 200 dollars for one week of liability insurance (without collision, that my credit card would have covered. Nowhere was that disclosed. I will dispute with my credit card company.

This company should be called Economy Lowrentacar.

I book through internet and py my carrental, later they again at the airport charged me for carrental I discover that after a few days. Also they charged too much fuel. Went to the office of Enterprise: "sorry, you shouldn't have paid through the internet, that's a different comany they only do reservation?! You have to contact them yourself to get your money back. Oh sorry yeah we did charge too much fuel, no you don't get refund, but next time we will give you 10% discount" There will be no next time, this one day of car rental cost me about €120! Only driving from Keflavik to Reykjavik. Never again I will rent a car with you!

We had an accident in our trip and the company was very kind and helpfull with us. They refunded all our cost and gave us full suport. Im very happy and pleased with the company. For now on i will just rent a car with economycarrentals!

I was foulish to rent from this company without searching for reviews. I got to the airport in Bucharest, a guy was waiting for me and told me he has to drive me to the rental place, outside of the airport. We got to this hole in the wall where he told me that he will have to block $5000 on my credit card in case of damage. Also he told me that the $5000 will be held 30 days after I return the car. Additionally he tried to sell me extra insurance liability coverage, although I already paid for a full coverage through Orbitz. When I started to get agitated about it, he told me to wait outside as he has another costumer. I guess he was afraid I would scare someone else away. I decided to just leave, return to the airport and get a legit car rental company. I strongly suggest everyone stays away from economy car rental!

This experience was the worst. There was an infestation of baby spiders all over outside and inside the car. We had to jumpstart the car to get it to work. We also didn't even get the car that we originally wanted and it wasn't anything close or comparable either. We tried to get a new car but they said they do not have a manager or boss of the company also the person that we spoke to was extremely rude to us and couldn't even give us any help at all.

When I arrived at the Alamo Cancunnairport at the desk they didn_t have any car for me! At the call center number nobody answered and I was forced to rent another (smaller) car_ more expensive with a different car rental. After 3 days the xuatuer service still didn't answer to any of my emails

Voucher No: EC8B0060

Full Name: Moshe Vidal

Email: *******@walla.com

Request:

During my rental a damage was found on my rented car. I have the all needed documents and I want to report about the damage and claim the insurance. I was trying to contact you more then a week ago but you did not answer. In your instructions about the procedure how to claim the excess and get the refunded amount, you are instructing as follows: all documents has to be send by post to headquarters of econonycarrentals. However the head office address isn't listed either in the T&Cs the contact us page or anywhere else on the website or internet!.
So please inform: 1. To which precise address I have to post the documents?
2. to whom I have to report about the damage?

Moshe

Probably the worst company ever!
Be aware they will charge your account
if you cancel last minute despite the fact
it say NO CANCELLATION FEES on their
website.
Arrogant customers service as well, no flexibility
please avoid them
>> you will always have better deal if you
book with the real car company from their website.
Will never ever come back!

Will never use again. Email communication was actually good but the booking service far from what you would expect in the 21st century. Lost money for nothing.

Economycarrentals is a disaster. They falsely advertise "no credit card fee". NOT TRUE! For me it was $126. Can. Right off my booking ON LINE through them (four months before departure) for a Madrid rental with RecordGo, an upstart Spanish car rental company. Moreover, the clerk of RecordGo refused to honor my booking on absurd documentary reasons. We then went over to a competitor at the airport who rented me a vehicle with same documents, without any question, but at a much higher price. Eventhough I could have asked compensation for the different price, I only wrote for the refund of the initial booking fee collected by Economycarrentals... WITHOUT ANY RESPONSE. So Economycarrentals and RecordGo make a fine team of crooks and liars that deserve all the bad publicity they can get.

When booked a fare was shown, which differt VERY MUCH from the one we had to pay as we picked up the car at the airport.

After contacting the customer Service, we did not receive any Response from their side.
I will never use the Service again

Booked a vehicle for pickup in Greymouth, New Zealand after completing the Tranz Alpine train journey. Received a booking confirmation an E-Voucher from Economy Car Rentals (ECR) to present to their local supplier Europcar in Greymouth. At this time $120.19 was charged against our Visa card as a deposit by ECR. Presented the E-Voucher to Europcar counter to be told there was no vehicle as the one allocated had been returned damaged. Had to hire a rental from another company which was considerably more expensive. Have endeavored to get a refund of our deposit for the vehicle not provided by sending various emails but too date this has been unsuccessful. Europcar tells ECR that we declined the vehicle which is totally untrue as we weren't even offered a vehicle as a replacement. Steer clear of both Economy Car Rentals and Europcar, they cannot be trusted.

EconomyCarRentals is another business name for the CROOKS, Carflexi.com. I booked an Alamo car through Carflexi and brought all the documents they required, as well as additional documents (council tax bill and bank statement, 3 forms of photo ID) and gave 3 personal references. Alamo STILL refused to rent to me because their third-party app did not pass me based on my name and address (where I've lived for 6 years).

Now Carflexi REFUSES to refund me the £35 booking fee, claiming it was because I DIDN'T bring adequate documentation! FRAUDSTERS!