EconomyCarRentals

Save yourself time and money and DO NOT go with them. They lie about their cancellation policy which says its refundable with a 48 hr cancellation policy. Their customer service is extremely rude and unhelpful

Rented a vehicle in Rovinj Croatia. Firstly, the car rental company location no longer existed. Took me 2 hours to find where they were now located and to walk there. When I arrived at the rental desk they said the economycarrentals voucher was incorrect and that unless I paid extra I couldn't take the vehicle. When I contacted economycarrentals they were of no assistance so I ended up having to pay the extra or else be stuck with no transport. I thought this was maybe a one-off but used them again recently and had the same issue, this time in Australia. They seem to undercut the competition online but the companies they use clearly don't always agree to the rate.

I rented a car while in Malta with my wife and 1 year old Daughter. I tried to pay and was told my credit card was declined. I called my bank and they said that the issue was with ecomony car rentals bank and the funds were being returned. This went on for about an hour, sat outside the airport with a distressed baby. We were then told that the only alternative was to take out their own insurance at a cost of an extra £99 and pay by debit card, which we had no choice to do. The car was falling to pieces and in terrible condition. I complained and have been waiting over 2 months for a reply to my complaint. Outrageous. I would never use these amateurs again. Go with the big and more reputable companies to avoid being scammed.

I was lead to believe that this was a car rental car company, but they are not. They are a middle man. Their website is difficult to understand and their contact details are not clearly visible. They do not pick up their phone when you ring and their is no answer phone service. I would not use them again and will now double check I am dealing with an actual car rental company. Once bitten twice shy.

This company by far is the worst company to deal with. If they over charge you for a certain fee and try getting a refund of what is owed, good luck. They just placate you by passing you off to someone that will call you back a day or so later that say they're going to give you a refund that never happens. Round and round you go. If you have any issues with these yahooos just do a charge back!

I booked a car through economy car rentals and shortly received confirmation of booking. I then received a call from someone saying they were from Europcar and that there was no car available and my booking was cancelled. I have not received any notification from economy car rentals, and no replies to my emails requesting a refund. This company appears to be a scam. I would not advise using them.

We were picked up from Adelaide Airport and drive to Atlas car rental desk 10-15 min away, welcome by nice agent which upgraded us to a large SUV, which was comfy and big enough for our luggage. It was very nice to see how the agent checked that our pre booked insurance was good and didn't try to ask us purchasing another insurance- for me it's reliability. The car wasn't new but very convenient and functional, reliable and perfect for our needs. 2 thumbs up!

They are cheating and misleading people. You pay final price on-line but when you go location they add extra fees. Even you say you do no want insurance they will do that. That's my experience with this company.
Unprofessional and bad customer service. They might need education to be raised to Canada standards of customer service. When people complain they yell at them as if there are in forest.
The Government of Canada need to do something about that. Look at customer reviews abut this company. They just rip of clients and government structures including police keep silence about that. CBC news made some investigation about Economy Rental Car ripoffs and it i continues. It raises questions: Some Government structure bails them out?
https://www.youtube.com/watch?v=xctScalMkYs
https://www.yelp.ca/biz/economy-rent-a-car-mississauga

Avoid this place.

I rented a car in hawaii, I used my debit card and they wanted to charge me $370.00 of fees just for using my debit card. Then I used my credit card and they refunded me $50.00 short. They said they don't usually give refunds so I should be happy. Then two weeks later another charge came on my card for $49.85 for no reason. I have emailed and called and they said the matter is closed. No reason given for extra charges! Stay away from this company and check your card for charges weeks after the deal has been done and the car was returned without and problems. Stay away!

I had a very bad experience with them. I booked a car In Florence. I arrived from Rome only two hours after the booking time, and the car rental agency was closed. Then a man from the agency passed there and said they just canceled our booking! Not only that, EconomyCarRentals refused to refund the money I paid them, although the booking was cancelled and I didn't use the car. This is the last time I use EconomyCarRentals.

I rented a car in St. Maarten for 3 weeks. I did not have a return date but was informed no problem to adjust the return date. I did return the car after 2 weeks as I had to leave. When I checked my credit card they charged me for the full amount of the rental IN ADVANCE and their customer service is no service at all. If they even do respond to you, they will give you some buill$#*! story abut how they are checking and will get back to you. They never do. I have written them several times and keep getting the same response over several months. Worst company I have ever dealt with. Do yourself a favour and go directly to the rental car company and not these 3rd party thieves.

I'm a client for years. Last time in August I rented a car in Munich. Firstly I got a smoky car then I got a dirty one. They did nothing. While driving the autobahn I was hit by a small stone on the windshield. They refused to cover the damage although I purchased a full insurance package. Don't buy the full insurance from them! Pay the full package at the desk. But then the price would be very expensive.

Rented in Honolulu. Did not know they are offsite. Nobody told us where to find the shuttle to their site or that it was offsite. Shuttle drivers were extremely rude! Car was horrible - phone charger did not work, car unlock lights did not work. Nobody informed us that the shuttle to the airport does not start operating until 8 am. Too bad if you have a flight to catch. NEVER AGAIN!

They don't tell you that after two hours past your pick up time your car is given away and they label you as a "no show". So basically you get screwed for your whole vacation that you booked for a week in a place you aren't familiar with in some cases. I don't recommend at all.

Cutting a long story short... Ordered and paid for a Mondeo Estate, was given a Focus Estate... As this was in another category I requested a refund for the difference between what I paid for and what I got... Economy Car Rentals (ECR) have acknowledged I am entitled to a refund, however, they do not refund me... It is the hire company 'Nogleggiare'... I've been trying to get a refund now for over two months and to date I still don't have one... ECR say they have asked Nogleggiare and escalated the request but I am getting nowhere... I've held back from leaving a bad review as I believe good customer service and satisfactory resolution can restore faith but I'm just not getting it... Don't use either of these companies as if you have a problem it won't get resolved... Shameful.

They charged me a deposit of 110 euros, but not one penny went to my car rental. When I picked up the car, I had to pay the full price. What a ripoff. I was charged an extra 110 Doris simply for booking through ECR when I could have booked directly through the rental company

The price was great, the service at the airport was fast.
The accident treatment was quick, the appraiser arrived in an hour and a half to a remote village in the mountains
Definitely recommend highly!

No, this car rental is offsite at Denver international Airport. The shuttle that takes you to the car rental only comes around every 40 minutes compared to the other car rental shuttles that usually come around every 10 to 15 minutes.

I prepaid my reservation and after finally Getting to the counter after waiting 45 minutes for the shuttle. I was told that since my travels included an out-of-state portion that I would not be able to rent from them as they did not allow their cars to go out of state I had no idea that this was a condition And was told them I should of read find print. I was basically left stranded offsite from the airport as the shuttle was not returning to the airport and had to call an Uber. I then rebooked with Avis and finally was on the road at 2 o'clock. My plane landed at 10:30 and I should've been on the road by noon.

Maybe cheaper but not worth it.

On the voucher it clearly states what is payable at the rental desk... what it should say is... This is what is payable at the rental desk PLUS whatever the rental company charges for insurance. The free insurance these bastards give you is not free at all, the added insurance was almost double the cost of the rental car itself.

You can be sure I will not be using your service ever again. You are a bunch of cheats.
I reserved and fully pre-paid for a car, but when I got to the airport pickup desk, they wouldn't release the car because the credit card I used for the payment is not one of the approved ones. Never mind that I already fully paid for the rental and they accepted the payment. They wouldn't let me use another card, and most importantly they refused to refund my payment.

The policy of returning a car with an incomplete fuel tank - a compulsory surcharge for filling the tank is 65 euros or you need to buy additional insurance for canceling your own participation for 151 euros

The provider was not waiting for us. We had to call and after 30 minutes of dialing and then another 45 minutes of waiting provider arrived. Then the car was not as described (suzuki swift or similar) but received axia smth, trashed - and I mean literally trashed, scratches all over, mirror half broken, back light broken. The cleanness was also low, I dont know what they did in the car, but it had on the roof inside lots of brown lines and spots. Provider refused to change, telling "it is similar". Another amazing bonus was that local driving license was ready, although I have emailed docs to economycarrentals AND provider, they have even confirmed by email everything. Since economycarrentals didn't assist in any way I think it's the last time we are using this company, support never replied to any emails.

I booked a car with my debit car and paid a pre payment, when i eent to collect the car, the company cancelled the booking cos they required a credit car, i asked the Economycarrental to refund my money, as the booking did not work. They refused, cos of their policy. If someone is travelling, je wont have time to read long Policies terms.