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EconomyCarRentals has a rating of 1.6 stars from 305 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about EconomyCarRentals most frequently mention credit card, customer service, and full insurance problems. EconomyCarRentals ranks 223rd among Car Rental sites.
This company does not typically respond to reviews
I have rented cars from EconomyCarRentals on many locations over many years. Everything has always worked very fine indeed - also the rare time og maybe two, when something unexpected happened. I can very much recommend this company both regarding very good prices and overall service:-)
Don't forget that EconomyCarRentals is a broker who finds available car rental companies among the rental companies. Their policy when a rental is changed in one way or another (e.g. Arriving late) is very broad and allows them to practically let you down and run off with your deposit regardless of the reason. If your flight or your ferry arrived late that's your problem. This is what happened to me. As I arrived more than 30 minutes late, the company treated this as a "no show", therefore when I arrived, my car was no longer available (for a 4 days rental!) and I was left to my own devices and without a car with all my luggage. I contacted EconomyCarRentals and was lectured that I should have notified them of my delay and that my deposit was lost. So please don't do business with them! Instead, deal directly with the rental company rather than a broker!
I paid for intermediate car, then Hertz told me they booked only compact car, I had to payn 589 extra
Except several malfunctions - the overall experience was very good thanks to good comunication with the rent office staff.
Worst Rental company ever! Stay away! Still owe me 300 AUD!
Worst Rental company ever! Stay away! Still owe me 300 AUD!
Very good answer from Economy Car Rentals in order to have the refund amount as soon as possible, as I had a franchise coverage.
Short story: economycarrentals.com costs your time and money for nothing!
Long story:
I rent a car through the website and was charged. When I tried to collect the car, the provider tried to gave me a wrong car which is not usable for me. I reject it and she refused to give me a reasonable time to fix it. I have to find another car from another rental company.
I then wrote the economycarrentals.com to complain. Twice, no replay! Then I went to live chat. The guy on the other end is really slow. It took more than 30 minutes without a result. I figured that the guy was just trying to troll me. Here is the conversion.
Just in case you cannot find my email. Here it is: xxxxxx
I have been waiting for 10 minutes. How long do you need to figure this out? If it takes long time, can you reply my email within 24 hours?
Let me check. One moment please.
Hello?
It has be more than a week! When do you think you can fix this?
I already send 2 but no reply!
Our customer service will investigate your complaint and you will get an aswer from us.
OK. Can you please send us your complaint to the email address *******@economycarrentals.com?
But I have 3 people.
They made a mistake and got a wrong car, which can only hold two people.
May I ask the reason? Did you get an explanation from ATLAS regarding their refusal to provide you with a car?
Yes.
Is that what you want?
This is order number
Xxxxxxxx
1 second
What is your voucher number please?
Hi, I booked a car through your website and was partially charged. But the car provider, namely ATLAS, was not able to provide the car. Can you refund me?
Hello, how can we assist you?
Welcome to Economy Car Rentals.com!
You will be transferred to one of our operators. Please write your question here, and we will assist you!
Quick nice guys, I have sorted everything I needed, after one misunderstanding on beginning, it end up good and happily I have now everything I need.
I have rented a car from this site more than 10 times and I very satisfied.
DO NOT RENT WITH THESE CLOWNS? NO SERVICE-MAKE YOU BUY ITEMS YOU DONT NEED. NO ONE TO CALL IF YOU HAVE AN CAR PROBLEMS! BEWARE!
Products used:
car rental
This company uses a scam to bail you book your car rental with them. Usually the rental rate is very attractive and you would not resist the temptation. As soon as you arrive at the airport, you would wait for their free shuttle to take you to off airport for your "reserved vehicle". You would then discover that what you had booked did not exist. They would offer you an alternative either a lower class vehicle for your reserved rate or more expensive vehicle. After you have spent a couple hours on this and you know that your options are very limited, you have to take their offer.
I reserved a midsize automatic transmission SUV (category: SMAS, 4 days including 2nd driver and GPS for US$180) at Lisbon airport on 11/18/2022 and tried to pick up at the airport on 12/8. The shuttle took us to Okmobility off airport, where we discovered that there was no automatic transmission vehicle at this site. The options were either take a stick shift vehicle or a very small one (Toyota Yaris) automatic for the same price. We ended up renting a vehicle from Guerin for €385 at the airport. If you happen to book a car at Lisbon airport, please directly book from Guerin, which is the largest rental car company affiliated to National, Enterprise, Budget.
Announcement: I have received no incentive from Guerin and I'm not promoting it. But my advice is to reserve your rental car from a bigger company.
Also EconomyCarRentals would charge you a non-refundable fee (I was charged $48). Any change of your reservation, you have to be charged another non-refundable again. When you see a rental car offer too good, it's fishy. I really don't want to see your vacation ruined by a poor car rental company.
If I have an option to select 0 star, I would definitely rate 0.
Very satisfied with the website that allowed me to identify the best and cheaper provider
Great rates, great company, even when i faced a problem the customer service was excellent!
Great experience both at rental desk and returns office. Extremely helpful and courteous.
Brand New car
Seamless service
Perfect
The fact they are catered by Europcar makes the experience to say the least perfect
Good and prompt service. Good prices. Valuable discounts for loyal customers.
Value for money, service was very helpful in delivering the car. Car was as described!
Easy process for quote and booking and retrieval of voucher
We were very happy with our rental car, very reliable
Always great offers, new and clean vehicles, great service!
Smooth and fast procedures for car delivery and very fast collection.
The car was in a good condition and clean. Very affordable
Everything ok, and when I needed them, they immediately responded.
Gain trust and grow your business with customer reviews.
Dear Mark M.,
Thank you for your review and for giving us the opportunity to respond to you.
We have contacted you via private message to investigate this case further.
We are looking forward to hearing from you.
Kind regards,
EconomyCarRentals.com