- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.
TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.
Share Review on:
Edgenuity has a rating of 1.8 stars from 389 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Edgenuity most frequently mention school district, unit test, and correct answers problems. Edgenuity ranks 196th among Kids Educational Resources sites.
This company does not typically respond to reviews
We are a residential school who has students coming and going regularly Edgenuity helps us to place and help all their individual needs. The material is interesting. This is a very good tool for our program.
Edgenuity is probably the most grueling educational website of all time. You are forced to watch unskippable and very boring lectures that feel forced and extremely unengaging. It's also really easy to fall behind since you are given assignments every day. If you are finding an educational platform for students to use, DON'T choose edgenuity.
Edgenuity responded to me quickly and answered the questions I had in a very helpful and knowledgeable manner.
Edgenuity has high quality curriculum as well as excellent support staff options. When I had a tech issue chat support was quick to help! Thanks!
It only boosted my low score on 10 or 20 precent and i don't like that. It also doesn't give as many free chances to try again as I need.
I read the reviews and assume two things: 1 students were provided MyPath a supplemental program that remediates or accelerates the learner based on their math or English skills. Otherwise the content is marked as 6-12.
2. It appears schools do not have the courses set up correctly. The schools that are having difficulty should call and ask for some assistance.
What I can tell you as a district that has used this for 10 years is that it compares to no other for core content and supplemental support. When a district takes the time to organize to match the criteria that they have it will prove to mirror content, not delivery of the material. This platform is so customizable that you can have a blended school that is effective quickly. The supplements of UpSmart and MyPath are unbelieveable.
I review online platforms as part of my job and by all means this is hands down the best platform possible for a district to use as its primary resource for the district.
The comment that the girl was getting all As and Bs at another cyber and then moved to this and is struggling doesn't surprise me. The rigor and expectation that students learn and can't skim the classes is what makes Edgenuity above all of the others.
When I found myself locked out of my students gradebooks, Tom from customer support took care of the problem quickly and efficiently.
All Edgenuity has done for me is make me want to kill myself. I never had any motivation to do my work properly, and it barely taught me anything.
This website is just unimaginably bad, for three reasons specifically. First the horribly awful format, kids are forced to so much unhelpful work that its just useless, Quizzes and Test every single day, countless projects that are don't make sense, and Teachers that don't teach well. Second, oh my God the bugs and stupid features. I cannot tell you how many times I have worked with my kids and the software just either stops responding or just restarts the entire lesson deleting all work. Also, if you have an assignment that takes more than one day to complete it will lower your grade significantly before it is even due making your grade go down for literally no reason. Third, it is boring as all hell. Picture a 13-14 year old teen at home by themselves and you give them countless hours of work that is boring, hard to understand, and just plain annoying. Do you really think the kid will focus at all and try to stay ahead?! Nobody wants to do useless, boring work, so at least make an attempt to be interesting! Lastly I would NOT recommend this site to anyone, it doesn't understand what school even is, kids wont remember the information you tell them if you just give them a bunch of worksheets and test and call it a day! There is literally nothing good I can think of about this site, it should be taken down and schools should not use it. If you need something to teach your kids, use khan academy. I found khan academy when I was in Collage and it helped me a TON. It is easy to use, understandable, FREE, and has classes and easy lessons to follow and learn from. TLDR Edgenuity = Awful. Khan academy = Great!
This being the only option right now for my child in my school district outside of traditional school, I'm very disappointed. The Edgenuity program has so many issues that are not being addressed such as the way the courses are formatted, the ability to communicate with teachers, and the ridiculous amount of "busy work " put in place to camouflage the fact the teachers are not there to promote success of their students.
On top of all of this, my child doesn't have the necessary course materials to complete assignments. For example, an assignment will be to read a certain passage and to take e notes but there's no access to the passage itself. Also, if my child has any questions for tbe teacher there isn't a email available to do so. How are you suppose to communicate with your teachers if you don't have an email address? The worst of itallis the"customer service". Today I waited over an hour three separate times only for the call to be disconnected. This whole experience with this platform has been a nightmare. I wish I could rate this review zero stars.
This being the only option right now for my child in my school district outside of traditional school, I'm very disappointed. The Edgenuity program has so many issues that are not being addressed such as the way the courses are formatted, the ability to communicate with teachers, and the ridiculous amount of "busy work " put in place to camouflage the fact the teachers are not there to promote success of their students.
On top of all of this, my child doesn't have the necessary course materials to complete assignments. For example, an assignment will be to read a certain passage and to take e notes but there's no access to the passage itself. Also, if my child has any questions for the teacher there isn't a email available to do so. How are you suppose to communicate with your teachers if you don't have an email address? The worst of it all is the"customer service". Today I waited over an hour three separate times only for the call to be disconnected. This whole experience with this platform has been a nightmare. I wish I could rate this review zero stars.
I am a senior in high school and I do remote learning because of my anxiety. I've been doing Edgenuity for the past year and a half. And you know what I have to say? Edgenuity is the bane of my existence. The absolute worst platform I've ever had the displeasure of using. The overabundance of work and long, annoyingly monotone videos are absolutely insufferable.
Let me explain here. For example, I take an English course. I'm usually given around 4-7 assignments in that class daily. That usually involves at least 2 quizzes. My class periods last around 50 minutes. There's no way anyone can finish the given assignments within one class period. And that snowballs and can result in you being behind (and although one could finish their work after school, the motivation to do that is as strong as wet paper). It is SO unnecessarily draining. I'm behind nearly 300 assignments in my Spanish class; which likes to assign some of the most tedious—and, dare I say—ridiculous assignments. Going around a neighborhood speaking to people you don't know? Making several recipes? Let's be serious…
Brings me back to an AP History course I took. Several of those extended assignments were impossible for me to do (I live in the southeast). I cannot collect leaves in Arizona, nor do I have a family member that emigrated.
The website is incredibly glitchy and crashes a lot. The videos and lessons are all outdated.
This is the most boring platform ever. You learn nothing. And I love to learn. If you use this, Quizlet and Brainly are your friends.
If you're reading this and consider, RUN FOR THE HILLS. And if you're like me—good luck.
Esteban was extremely professional, helpful, knowledgeable and most importantly patient. I was very pleased.
Edgenuity is by far one of the worst learning platforms iv'e come along by It has no inter activity and does not engage any of the students
In a pinch, Edgenuity is a good system. But, it could be so much better. When showing convection currents, why not show a short video of convection currents happening in a tank of water using food coloring rather than showing a picture of a pot of water and then having the instructor draw arrows on the picture? Almost every day there is something like this.
Another annoying thing is that the time estimates for the lessons are often wildly off. One of them claimed 17 minutes for the lesson and just the videos of the instructor talking were 34 minutes. That doesn't include the time spent answering the formative assessment questions. I'm happy they have formative assessments scattered though the lesson, that's a good idea.
Feedback options are terrible. What they should have is feedback button on each page so that a teacher can click on it and have the feedback automatically put the lesson, assignment quiz or even more specific info like the page of the lesson written into the feedback instead of relying on someone who has very little extra time to type out exactly which lesson, time of the video that something is wrong, etc.
The vast majority of the information is accurate but they have messed up on a couple of big ones. For example, in a lesson on gravity they say that a more massive object exerts more force on a less massive object. Not true. Equal and opposite is what it should be. They kept saying it wrongly through the lesson and there is not any good way to give feedback.
The platform is not as flexible as I think it should be, either. If I want to push things back a day, say I have a guest speaker or something, I can't create a "hole" in the schedule without doing some radical things like changing the starting or ending day of the entire class. Of course tons of other things get messed up if I do that.
Tip for consumers:
just teach the class yourself, our district made us use this
Products used:
edgenuity
The website is horrible. It auto logs you out after 10 minutes and you have close out your browser because it doesn't go back to the login page, instead it shows a loading icon that lasts indefinitely, and when I go back to the login page it still shows only a loading icon, so the only way to get back to the login page without seeing the loading icon is to close out the browser. Then when you do get back in, it goes to 4 or 5 assignments back, so you have to click the Next Assignment button until you get to the one you were working on. And did I mention that it loads incredibly slow--the screen flashes like 6 times every time the assignment loads.
The tests will auto-submit if you close your computer in the middle because why not. So let's say I'm in the middle of a test and I have to go somewhere, I'll get a 30 percent or however far I am through the test.
The text fields in the assignments always get marked wrong, lowering my grade. It never tells me what's wrong with it. Of course, I've tried using more characters/words/sentences, even though it doesn't say there's a minimum number of sentences, but no matter how many sentences I type, it still gets marked as wrong.
The videos are all basically in slow motion, so it takes forever to watch them. I'm sure some corporate guy who has no idea what he's talking about said "well that would be cheating" or something so that's why it's not allowed.
On the assignments that are in Google Docs or Google Slides, it doesn't show the project description until after you submit the assignment. And you can't unsubmit, so I never know what to do on the projects, I just have to go off of the project title.
The videos don't even teach what's on the tests.
If you want the answers for the test, every single one of them is on Brainly. If you don't pay $10/month for an account, you can block cookies on your browser and sign out of your account, and you can use Brainly for free. I would suggest using a separate browser for this (I use Chrome normally, and I have cookies blocked on Firefox) because you don't want to block cookies for all your pages.
Last thing: Edgenuity sucks
Funny they ask me to review and I never got any support. As an educator I will never use this app again. Not worth the confusion and lack of support
It is an awesome school site, it's so easy to do your schoolwork. I'm a student at Edgenuity, for online
The curriculum is filled with cut and paste busy work rather than research backed lessons. This is the new digital babysitter.
Tech support responded quickly and told me they were working on it. Got the issue taken care quickly and got back to work soon afterwards.
Complete Trash... If I could give it a 0 rating I would!... This should not be a curricula used anywhere.
The site is awful and I bet a lot of people would agree. If I could give zero stars I would. Don't use Edgenuity!
Plz just take this home school website down google class room is better i pray to jesus i never have to do this again
I am not happy with the way Edgenuity handles their customer service and the response to my my problem is in no way adequate.
Don't get me started. I- just don't. Please? ‘K. Thanks. Seriously. I REALLY —DON'T want to be here.
The gentleman that assisted me was great. He put me at ease, was understanding about my being new with utilizing the platform.
Gain trust and grow your business with customer reviews.
Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.
