Review of Edgenuity: Terrible Support for Teachers
Thumbnail of user shannons741
Florida
1 review
11 helpful votes
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January 3rd, 2021

I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.

TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.

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Edgenuity

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Overview

Edgenuity has a rating of 1.8 stars from 389 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Edgenuity most frequently mention school district, unit test, and correct answers problems. Edgenuity ranks 196th among Kids Educational Resources sites.

  • Service
    120
  • Value
    104
  • Shipping
    34
  • Returns
    34
  • Quality
    99

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Positive reviews (last 12 months): 0%
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How would you rate Edgenuity?
Top Positive Review

“Great Platform for our circumstances”

Ruth S.
4/30/21

We are a residential school who has students coming and going regularly Edgenuity helps us to place and help all their individual needs. The material is interesting. This is a very good tool for our program.

Top Critical Review

“Genuinely horrible”

Angelo g.
10/3/24

Edgenuity is probably the most grueling educational website of all time. You are forced to watch unskippable and very boring lectures that feel forced and extremely unengaging. It's also really easy to fall behind since you are given assignments every day. If you are finding an educational platform for students to use, DON'T choose edgenuity.

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school district (21) customer service (37)
Thumbnail of user angelo.vuollet
Washington
1 review
0 helpful votes
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October 3rd, 2024

Edgenuity is probably the most grueling educational website of all time. You are forced to watch unskippable and very boring lectures that feel forced and extremely unengaging. It's also really easy to fall behind since you are given assignments every day. If you are finding an educational platform for students to use, DON'T choose edgenuity.

Tip for consumers:
Don't use this horrible website!

Thumbnail of user danielf3263
California
1 review
0 helpful votes
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November 1st, 2024

THIS IS THE WORST PLATFORM I HAVE EVER BEEN IN! YOU HAVE TO WORK EVERYDAY AND IF YOU MISS ONE DAY THEN YOU WILL FALL BEHIND! ALSO THEY TEACH YOU CERTAIN THINGS AND YOU THINK YOU UNDERSTAND BUT THEN THEY THROW THE MOST UNEXPECTED THING AT YOU JUST LOOK AT THE PICTURE BELOW. EVERYTHING ABOUT THIS IS AWFUL except for the teachers they are the only reason why I am getting by. DO NOT TRY THIS PLATFORM!

Thumbnail of user nunyab202
India
2 reviews
4 helpful votes
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July 24th, 2024

Edgenuity is literally a disgrace. I had to do it for summer break and I went on vacation to 2 places, and I still had to do edgenuity. I did the 7th grade accelerated math course and I literally felt like smashing my computer into pieces. It's so boring, I always get side tracked because the videos are so boring and monotonous. I think districts use edgenuity because its very cheap. I am a person who usually listens to boring things and still learns but Edgenuity made me learn absolutely nothing. If I could give 0 stars I would.

Tip for consumers:
Just avoid this site in general. Please instead of thinking about price, think about your childs interactivity and them actually learning.

Products used:
7th grade math acceleration FL

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Thumbnail of user joberrecht
California
1 review
3 helpful votes
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July 9th, 2024

Teachers don't understand the subject, "correct" answers on quizzes are often incorrect, can't even hear the audio from half of the videos we need to watch, teachers talk in an extremely degrading way while not explaining anything, scheduling forces you to stay behind on classes if you need to take a test, answers to questions on tests are often not covered in the class. These are extremely common complaints and nobody has done anything to fix them since it was created. I learned more from watching 6 hours of math youtube videos than an entire math course on this terrible website. If you wan't to do this to get ahead for school during summer or something, then I recommend you use a bot skip through the assignments and learn on youtube instead, it will be a much better use of your time.

Thumbnail of user tyler.almero
California
1 review
3 helpful votes
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August 3rd, 2024

The people who talk are very monotone and boring and the content is very repetitive. The videos could take 10 minutes long,when it could take 2 minutes. > :( Wish I could rate it 0 stars.

Tip for consumers:
Horrible

Products used:
bad

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Thumbnail of user owenbunker66
Washington
1 review
2 helpful votes
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July 14th, 2024

Big waste of time having you listen to everything read out loud before you can start your work wasting your time and making it take longer

Thumbnail of user jordanbank404
Alabama
1 review
1 helpful vote
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June 23rd, 2024

Edgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGHEdgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGHEdgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGHEdgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGHEdgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGHEdgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGHEdgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGHEdgenuity is absolute $#*! but geometry is surprisingly easy.they give you SO MUCH $#*!ING WORK! UGH

Thumbnail of user laylabugarin6
Michigan
1 review
7 helpful votes
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June 26th, 2024

Edgenuity Review:

I'm in the math course on Edgenuity, and my experience with it has been far from satisfactory. The most glaring issue is the video content. The videos yap on endlessly without allowing you to skip through them, making the experience incredibly tedious. The inability to skip these monotonous lectures not only wastes valuable time but also fails to engage students effectively.

Moreover, the overall structure of the lessons feels uninspired. The content is dry and doesn't cater to diverse learning styles, making it difficult for students to retain information. The interactive elements are minimal and do little to break the monotony of the video lectures. It's also alarmingly easy to get sidetracked, as the content fails to capture and maintain student interest, leading to frequent distractions.

To anyone considering Edgenuity for their educational needs, I strongly advise against it. The platform seems more focused on presenting information in a rigid, unengaging format rather than facilitating genuine learning. It becomes apparent that the people running Edgenuity are more interested in profit than in providing a quality educational experience.

The company's approach seems to prioritize revenue over student success, creating a system that churns out content without regard for its effectiveness. The lack of genuine interactivity and student engagement indicates a fundamental disconnect between the platform's creators and the educational needs of its users. Save your money and look for alternative resources that offer a more interactive and flexible approach to education. No one learns effectively from Edgenuity's method.

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Thumbnail of user sageg20
Massachusetts
1 review
8 helpful votes
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April 11th, 2024

More people in my school are dropping out/unable to graduate because of this website, and yet, my school will not find any other website to use. Half of the information the classes give you is either eight years out of date, completely wrong, or just downright useless. They give you useless information that will not help you out of high school, even if you pursue the role the class teaches you about. The classes are not up to date. The newest classes I have/am in are from 2020. We have discovered so much more from then to now. Edgenuity does not deserve a 1 star, it deserves to be shut down. I, and others I know, have a strong grudge against this website that we call an "online learning platform."

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Thumbnail of user f314769
Illinois
1 review
7 helpful votes
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April 8th, 2024

I'm absolutely sure this website was made by neurotypicals who hate students that have adhd/heavy adhd symptoms. As a student with Adhd, I find this website to be the worst website I have ever been forced to use. If you tested me on everything I "learned" from this website, I would get an F. This website not only uses Ai, gives students weeks of work and expects them to do it in one day, it also demands that students only get 80% or higher. Failing the student and forcing them to restart the entire lesson if thru get a 70%. And I find that disgusting. Teachers and schools, if you ACTUALLY want your students to succeed, NEVER use this mistake of a website.

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Thumbnail of user nunyar1
California
1 review
5 helpful votes
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April 1st, 2024

Nah because why was I told i would get to work at my own pace with this... EVERY DAY I got these 4 lessons, that I learn nothing from, because they are short, immemoriable, boring, and the subjects themself get thrown at me waay too fast-paced. So all this, somehow all at once? I dont feel I'm being educated, I feel i'm learning to memorize. So then, I go on and I do my lessons, and I only just learned how many there are a day. Maybe! Just maybe... that would have been helpful to know before I GOT 4 HOURS BEHIND. Like? Why doesn't this program tell you anything? Not to mention once the answer on a problem that it said was correct, and i was wrong- was wrong. I have actually never despised a program more, maybe its my false advertisement being told that I would get to move at my own pace that provides me to much disdain for it but, god. This program is seriously awful. I'm not learning jack lol, and i actually wanted to.

Products used:
math program

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Thumbnail of user raisind
Washington
1 review
7 helpful votes
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April 1st, 2024

Your kids WILL lose all motivation in school. If you read kids experience with this they WILL tell you 99% of the time they find it terrible, dislikable, awful. The videos you can't skip yet they'll put the answers to your question in it but the "instructors" if you can even call them that are really just yapping the time away the whole thing is based on time. Time these kids don't have and they make it take as long as possible it's actually ridiculous I've personally had to watch a 36 minute speech it ate up litteraly all of my time. Whoever made this was obviously JUST in it for the MONEY and it SHOWS period.

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None

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Thumbnail of user joem3315
California
1 review
15 helpful votes
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January 18th, 2024

This might be the worst online schooling available, they dont know you, care about you, and want you to get it wrong so bad. And the "teachers" just make everything harder and, in my opinion, suck at their job. They basically say "Hey, hope you are doing good!" Thats it. If you are considering switching to edgenuity from another form of school, dont waste your time.

Tip for consumers:
L site

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Thumbnail of user cjs67
California
1 review
3 helpful votes
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March 9th, 2021

Yes they always get back to me with an explanation about why the question makes absolutely no sense do either to a faulty diagram or activity instructions that require the students to discuss some thing with other students, which obviously is impossible on independent study. Unfortunately the fact that it takes 2 to 3 weeks to get this answer means that I end up having to find a quick fix myself. And then I can't even submit this review without submitting a proof of purchase?! I'm a certificated teacher doing this with my district, and I have no clue what proof of purchase even means.

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Thumbnail of user xavienb
Hawaii
1 review
44 helpful votes
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November 23rd, 2021

Im a student who takes this so called "online learning program" if you could really call it that, this program is completely dry boring and outdated. What edgenuity basically does is throw information at you and call it a day so you have to sit through 5-6 hours of boring and annoying teachers who dont know what they are doing.
Edgenuity is by far the worst online learning platform I've ever encountered. It's breaking our kids' spirits, making them hate learning and stressing them beyond the breaking point... For those who really matter, it's a 1-star learning platform at best (and that's pushing it).

Tip for consumers:
DONT USE THIS $#*!TY SITE

Products used:
Computer

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Thumbnail of user kadenb25
Iowa
1 review
12 helpful votes
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December 7th, 2023

Edgenuity markets its platform as an "engaging challenge for students" or something generic like that. It's not even close. The courses are all outdated, hardly updated, and incredibly boring and formulaic. It is not even close to being engaging or fun in any aspect, and the quizzes, assignments, and tests are incredibly misleading, intentionally difficult, and often ask for answers to questions that seem irrelevant. I've had more fun watching paint dry than using this platform. Parents, educators, or even school administrators, please do not use this as a way to educate. It may pass under your state for quality education, but there are far better alternatives such as iReady or IXL. Both take their time teaching in a way that makes sense.

Tip for consumers:
Too much stress overall. You're better off finding the cure for cancer than expecting this to perform good.

Products used:
The school purchased an account for me as a student

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Thumbnail of user svaikenp
Wisconsin
1 review
26 helpful votes
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July 14th, 2022

In short, this is the lowest bidder option. Edgenuity teaches nothing other than why going for the lowest bidder is not an effective or sustainable way to operate a school system. It lacks in every way, from the way it presents information, to even the way it grades work. For example, you can complete a short response question by typing the necessary number of sentences, then adding every keyword you can think of that relates to the question (see the image below). It is clear the no though or effort went into the design and programming of this program, and that the founders don't care about their users, as long as they get money from purchases. If you are an educator and use this program in any capacity, other than as an example of what not to do, shame on you.

Tip for consumers:
If at all possible in any capacity, avoid this program at all costs. Use alternatives, like Canvas LMS or Kahn Academy.

Products used:
Imagine Edgenuity

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Thumbnail of user myriahw
New Mexico
1 review
80 helpful votes
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September 27th, 2016

My daughter attends a charter school where they use this platform for 90% of their day. She has always been an A and B student and now she is failing everything and falling more and more behind every day. Any teacher knows that there needs to be a certain number of "touch points" before you can learn something new. The lessons do not come anywhere near providing enough touch points. And when she fails a quiz, the whole lesson locks up so you can't go back and see what you missed. I don't know what "kind" of learner one would have to be to be able to successfully learn anything on Edgenuity.

Thumbnail of user chealsaa
Iowa
1 review
27 helpful votes
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December 10th, 2020

My kid who normally has a 3.7 now has a 3.2. The "teachers" dont seen to care about them fat, ing tests. If a student falls behind like mine did because of wrist surgery it has taken her almost 3 weeks to get in the a 6 hour mark of catching up. Since my daughter can't write she had me email her "teachers" for notes. One out of the 4 responded. Also she is being expected to write 10 page papers that are to be turned in by the end of each week. I am having to type her papers. My student is not learning anything because this site focuses too much on deadlines and score rather then making sue the students are learning.

Thumbnail of user marys1301
Maryland
1 review
67 helpful votes
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October 4th, 2019

Edgenuity bought the old Calvert Education, but failed to tell existing customers. Then, they changed students to their extremely different and tedious platform. Many parents left the program resulting in loss of money that was never refunded by this company. They do not deal with their company acquisitions in a responsible manner. Their product is run-of-the-mill credit recovery.

Thumbnail of user johnr2592
California
1 review
349 helpful votes
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August 24th, 2020

I am a teacher who has used this program in class. I have had complaints about all the glitches that have happened. I've heard things from losing progress when using a different device, all the way to it auto submitting quizzes if you close the computer with an unfinished quiz. I feel like this doesn't even help any students. My students have said they haven't learned anything on this platform, and that it's the most boring website ever.

* Edgenuity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user seanv61
Arizona
1 review
22 helpful votes
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March 21st, 2021

I am a teacher and what would have taken me less than 30 seconds to fix took over 3 months. Just needed the misleading wording of a test question to be fixed. Submitted ticket 11/13 and was fixed on 2/18. In between just messages saying we apologize for the delay and are reviewing the submission. If it takes that long that tells you the volume of issues far outweighs their staff to fix them. It's the most counterproductive system for teachers not to be able to edit content once they create their own copy of the course. Also, the most time-consuming platform for grading and entering grades.

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Thumbnail of user ruths817
Utah
1 review
0 helpful votes
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April 30th, 2021

We are a residential school who has students coming and going regularly Edgenuity helps us to place and help all their individual needs. The material is interesting. This is a very good tool for our program.

Thumbnail of user annc638
Colorado
2 reviews
4 helpful votes
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February 13th, 2021
• Updated review

Although it took weeks to get a response at the beginning of the fall 2020 semester, customer service did improve although you have to leave your number and wait for a call back. But the teaching aspect is not as good as it could be. Our daughter had a wonderful English teacher who was actually the best resource on figuring out how Edgenuity works (since customer service wasn't responding and our school had no clue) but all of a sudden with no explanation my daughter had a new teacher. I finally found out that they pulled the great teacher (Mr. Jones - real name) because he didn't live in the same state as we do. They need to clone him. We're still trying to get the final grade for one of her classes; I do not think the teacher bothered to review the 6 pending submissions and just gave the grade without those assignments added but I cannot get a response from her and Edgenuity directs you to contact the teacher.

Absolutely No Customer Service
November 27th, 2020
• Previous review

If you need any type of assistance from Edgenuity, forget asking via their customer service route. They do not respond. If you're lucky, one of your child's 6 teachers may respond to your email and help you. That's what thankfully helped us out. For something as critically important as your child's high school education (and grades for college applications) you would rightfully expect the platform provider to respond within a timely manner to a request for assistance. My student who had an A- avergage in the brick and mortar school is currently getting Cs, Ds and Fs due to the demanding time frame (she's at 25%-35% completion and "actual" should be 50%) but for the curriculum she has covered she says she feels she is learning more than what the teachers at school taught. It's a shame her GPA will not reflect it. (This is an issue for the local school board.)

Thumbnail of user thomasr1078
Connecticut
1 review
12 helpful votes
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March 26th, 2021

My issue, which was resolved fairly quickly, is that the names of 23 students showed up on my dashboard with the notification I needed to review their work before they could proceed. They are not my students, so I had no idea why this notification was there. Took some back and forth emails to say that I should ignore the notifications but there was nothing they, or I, could do to get rid of the notification. Not really a solution. Kind of like driving with the check engine light on. Tough to ignore. Other issue I'm having, and I still have not heard back or had it resolved, is that I cannot get into my Course Structures. Keep getting some kind of 503 or something Failure Notification. Have sent in 2 tickets on that one. Overall just a very difficult platform to work in from a teacher's point of view.

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Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.

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Leslie S.
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