I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.
TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.
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Edgenuity has a rating of 1.8 stars from 389 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Edgenuity most frequently mention school district, unit test, and correct answers problems. Edgenuity ranks 196th among Kids Educational Resources sites.
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We are a residential school who has students coming and going regularly Edgenuity helps us to place and help all their individual needs. The material is interesting. This is a very good tool for our program.
Edgenuity is probably the most grueling educational website of all time. You are forced to watch unskippable and very boring lectures that feel forced and extremely unengaging. It's also really easy to fall behind since you are given assignments every day. If you are finding an educational platform for students to use, DON'T choose edgenuity.
Im Sorry, But why Does Edgenuity
Lessons try to tell u a Topic Question, and immeditely go off Topic?
Cause i Had To Do This Topic Question: How Do Words With Strong Connotations Help
Authors achieve Their Purpose? And Then Immeditely Try and Ask Me A Stupid Question: Which Shade Of Color Is Navy Blue? Why?
Its Overall Horrible 0/10 (Do Not Buy)!
The worst learning platform none of this is useful it is pointless to even have other students use this. If i could give it a negative rating i would.
Can someone please explain, why we are giving 2nd graders, 5 th to 6th grade work? I cant even figure most of it out at 57 yrs old This is ridiculous, just answer why?
Edgenuity is the least engaging and least user-friendly cyber education platform imaginable. It is designed for exactly one type of learner (and even for them, it's poorly done). The platform is glitchy, the unskippable videos are long, boring and badly done. Short answer questions scan for keywords using an algorithm, so if your child writes 5 paragraphs but doesn't include just the right words, they fail. On the other hand, they can write nonsense sentences made up entirely of certain keywords and they'll get a 100%. My son is perpetually stressed out and behind because each course takes upwards of 2-3 hours a day to complete between the videos, the assignments, and the constant issues. It's a 0-star platform with absolutely no redeeming qualities. My son spent two years using another cyber platform that was absolutely fantastic- designed for multiple learning types. So it can absolutely be done. Thanks to Edgenuity, I am considering removing my son from his public school district and putting him back in a cyber program designed by actual educators who listen to feedback. Long story short- Edgenuity is awful. Skip it if you can.
Issues with being able to input data on assignments. Just give zero and keep moving. Techs are patient, but they don't have a clear system to address problems in systems, especially for iPads (which schools issue). It's guesstimating. It's a chaotic nightmare, calling half a dozen times in the few weeks school has been in, and the school system should choose another platform. A fourth or fifth grader on an iPad can't navigate through the many hiccups with adding data and submitting assignments in this system. We've done online schooling before, and with this one the pathway to locate email for teachers isn't simple, there is no clear instructions as to how to input info to admit assignments or what app to use. No clear tabs like-email teacher, etc. They expect 9 and 10 year olds to figure out how to turn a document into a document in which you can input data, submit it, use the right app to create a file and edit it. Half the apps are not accessible without some login info nobody has told us about. Complete nightmare for the child and the "coach" (parent, older sibling, grandparent, babysitter, neighbor etc.)
Where to start... I just watched it log my kid out for inactivity as she scrolled, immediately after she clicked several things. It also logs out for inactivity during most videos.
You can only full screen about half of the videos, but even when it doesn't work it tells you to use escape to return to normal. The videos themselves, especially in social studies, have bad sound and video quality, and seem to glorify slavery and genocide. They are clearly very old, based on the hair cuts of the speakers.
Then there are the log on issues. I can't access the parent portal since 2 days after I set it up. Even when I could, I could only use it if my kid wasn't using hers.
My kid gets a plain white screen, or logged in, with the dashboard showing through the tiny square of the login box most of the time. She has figured out a work around, but it takes several minutes. She probably spends 15 minutes a day on average dealing with login issues.
Too much of screen real estate is given to oversized and unnecessary navigation bars. The actual material is viewed through a narrow window, that leaves kids scrolling up and down to do imbeded activities.
Tip for consumers:
There must be better options
Products used:
Educational software provided by school
Hate this stupid program. It reset my son's work and made it look like he had not done anything for 2 months! There was no way to change it either, he had to redo the work.
Everything, literally everything, is wrong with this program. We were signed up through school for a flexible option during covid... whoever vetted this program and chose it should be fired. The curriculum is awful; it is inconsistent, and completely inadequate. For example, in the LA for this week we were working on frogs, then suddenly they through in a thing about butterflies. To teach linking and helping verbs I posted a picture to show how they taught it. The games suck, and do not teach or make learning fun. This is impossible. The only reason my kids are learning is because I am pretty smart and used to teach and tutor kids. Then there's the actual site. Instead of a full screen you have to continually scroll, and if you scroll too far you get the extra stuff at the bottom. My 7 year old can not get a handle on it, so I have to be there all the time just to use the site. Every single game is impossible for their little fingers to use the mouse or touch pad. It's difficult for me too. You have to click and drag, over and over, and it's extremely frustrating. Unlike i-Ready, which is so user friendly (not to mention teaches, and is fun). If you don't finish you can not easily get back to the page you left off on, you have to go back to the beginning and scroll down and click to the next page, scroll down and go to the next page. To sum up, do not purchase this program. ANYTHING IS BETTER THAN THIS.
AOP continues to provide Plus 1 Service to our school both in technical and customer service. The technical support for our Ignitia program are patient and accommodating. Shari VandenHuevel has always provided Plus One customer support.
It's terrible. I'm doing FLVS school online. I have 4 classes on that program and then for some odd reason they gave me 2 more classes on edgenuity. This is new because we've never used edgenuity the first 3 years of my online high school classes. I didn't even know I had classes on edgenuity until 2 months into the school year, so I have over 84 overdue assignments. They're assigning 8 assignments a day and expect you to complete all of those 3 hour lessons that are unskippable as well as assignments, projects, quizzes, and unit test all in ONE day. I am flooded with all of this work as well as my other high school classes on flvs that I need to do as well. I'm very behind in my flvs classes because I am trying to complete and catch up on my edgenuity work! This is extremely frustrating and unnecessary. I don't understand how they expect me or any other student to learn or get anything done, they have no consideration and it is extremely hard to stay on pace. I started working on those assignments trying to catch up from 11 in the morning until 9 at night! Just for me to behind again the next day. It's completely draining! I Do Not Recommend This Program At All.
I needed help with a student that had completed an assignment, but was only showing 70% complete. The help department got back to me immediately with an answer to the problem.
I had a question about a virtual lab not being there for Biology.
They responded in a week which was I thought good timing, since they have a lot of students.
Edgenuity has some serious problems about it. First of all, it has plenty of outdated information in lessons. This makes it so that students may learn things that are long outdated and may be false today. They almost never update their courses, causing students to learn some false information. Being outdated in ancient history wouldn't be such a problem. Though with computer science and other stuff like that, is is almost always incorrect due to being 10 or so years outdated. For example, there are questions that can ask someone something like "what wired connection do most people?" and say FireWire is correct and ethernet is wrong. Also, instead of teachers grading writing assignments, they use system algorithms that look for specific keywords, causing some things that should have been correct are incorrect according to the algorithm. But it can also make students cheat by typing down something in a response to a question by cramming keywords in rather than actually putting in the correct thing. For example, if the question was "What makes plants green?", the student could just cram in something like "Chlorophyl stamen stem sun sunshine sunlight", rather than actually typing down the biological process and it would still count as correct. The only thing good about it is that it sorts lessons well, but that is not enough for me to rate it at even 2 stars. Plus, it counts a cumulative exam as the same as a summary in work, because both still count as 1 lesson. I have to rate it at 1 star.
I have been using Odysseyware for about 12 years as a teacher.
I appreciate that this program does not water down the content like some other online programs. I am sometimes frustrated that it is still very content-driven (is not really aligned to NGSS national science standards), but there are plenty of opportunities to do hands-on activities to get kids off the computer and learning by doing.
Learning online takes a specific type of learner. This program is not for everyone. But, it is tried and true. They are constantly improving it. It is one of the most stable platforms I have seen and is the easiest to navigate. They are very responsive if you need help or have feedback to improve a lesson.
I have found that it is important to understand how the program works so that you can use it to its full extent. For example, you need to do a test or quiz in one sitting. If you change tabs to look up the answer or leave it idle for more than 20 minutes because you took a lunch break or if you log out to finish it tomorrow, the test assumes you are cheating and grades the assessment. Whereas lessons and projects can be stopped and started as needed. Since the program assumes you will use your notes, the assessments can be challenging. So, those students (especially high school) who take notes should use them on the assessments. They are essentially open-book tests.
Tip for consumers:
I have been using Odysseyware for about 12 years as a teacher.
I appreciate that this program does not water down the content like some other online programs. I am sometimes frustrated that it is still very content-driven (is not really aligned to NGSS national science standards), but there are plenty of opportunities to do hands-on activities to get kids off the computer and learning by doing.
Learning online takes a specific type of learner. This program is not for everyone. But, it is t
Products used:
Odysseyware
I have worked as a mentor with Edgenuity for six years and always, always, I have a positive, professional experience. They respond quickly and take care of our questions and technical needs.
This has been a horrible experience for my children and I. From day one just trying to access the program has been a nightmare. My kids are now almost through the first semester and are just as stressed out as I am. There are no Zoom classes, sessions, or any actual teaching instructions or guidance from the teachers. This program literally has these students self-teaching like college. I reached out to one of my childrens teachers for what was labeled as "tutoring" to attempt to get extra help. As my child was expressing his need for help on a specific assignment the teacher cut him off and told him that she is not there to teach him, she is only there to make sure he submits the work. If I was not next to him I would not have believed it. Not to mention, most of the assignments are from lessons they read week or months prior. Again my child reached out to his teacher letting her know he could not find the lesson that went with his assignment. Her response via email per her usual response was "it's in the module". She offered him no help as to where or which module it could be found nor any links to assist finding the actual lesson. After I sat with him looking for the lesson, it was found all the way back in a module from August! The assignment was given in November! So aside from the horrible nonteaching teachers and uninteractive virtual schooling, the set up, curriculum and layout of this program is beyond horrendous.
The lessons aren't engaging my students. The science and social studies standards aren't aligned with the TN state standards. It took one month to hear back from customer service via email.
The Edgenuity team was right on my problem and resolved it in minutes. Thanks for the help! I was backing helping my students in a matter of a few minutes.
Products used:
Edgenuity
I'm a student who uses edge and I absolutely hate it, I got a 0 on an essay because Edgenuity said it was word-for-word plagiarized but I wrote it entirely by myself, I've had so many glitches, it is just so hard to listen to it because I just can not keep in the info in my head. I just did a healthy living thing and all I had to do was take the article it gave me and copy it into the box and I got a 100. I am getting slammed with labs and essays and like 10 other things almost every day and I'm tired normally I work from 7-5 every day and I either get a little ahead or like a week behind, if I take a day off I'm just somehow behind again and it takes me so long to get back ahead, and I feel like I'm not learning anything.
My kid has been doing this for a half of a semester and has trouble of keeping any high grades because the teachers from his school has not responded and all the teachers there are not even skilled enough for the classes. Instead of teaching my kid the proper way how to do it. He takes a test and gets it all wrong he does everything right in the assignments but when it comes to test he fails them. My mother works with computers I have called her many times to help my son out with Computer Science but when she tells me the answer my kid gets it wrong this website is a bad way of teaching kids and the teachers don't even care about the kids at home. Even our assistant superintendent wrote back to me that all the qualifications are being meet with there teachers even though they don't know what they are doing and they refuse to email my kid back. Poor effort by the people who created Edgeunity and poor effort on the assistant superintendent by throwing unqualified teachers into a website they don't even know work..
Brett did all he could do to help me help a student. He emailed me the instructions so that I could forward them to my student. I appreciate his help.
My historically A and B students are failing math and science for the second year in a row due to this horrible excuse for school. I'm still waiting for a response from two questions I asked last year, and have never received anything like a response. I sat through my children's (incredibly boring) math videos and classes last year and made sure all of the assignments were done and turned in on time, so when they failed I asked "How did this happen, and what can we do better?" No response! Then, the math lessons given for 7th grade, were the EXACT same lessons given to upper class High School kids! They just pushed my kids into 12th grade math without teaching any middle school math!
I can't add more than one student on my parent account and asked for help. No response!
We asked for a science project supplies list on two occasions. It took TWO WEEKS on both occasions to get a response from the teacher, and by that time, my kids were about 27 assignments behind, and the semester had ended. So they failed. I could go on and on about all the stress and anxiety this program causes my family!
Just disgusting that any school would use this and think it's OK to FAIL this bad with intelligent children.
This needs to be STOPPED.
Tip for consumers:
Find a different program.
Products used:
“School” Program
Okay. First off, I have LITERALLY BROKEN my computer's screen because of this program. My life… it's a living hell right now because of this program. This is the reason the acronym for SCHOOL is Six Cruel Hours Of Our Lives. I've not been able to concentrate on this app for more than 10 minutes before my brain dies of boredom. So, whoever created this, WHERE THE HECK DID YOU ETT THE IDEA!? A Nazi camp for torturing children!? Awesome job, whoever found it there with the goal of making children live in hell, YOU HAVE SUCCEEDED! It is also very laggy and glitchy, and funny thing is, it teaches to not use outdated sources. This is from 2016. I'd consider that outdated, just admiring anyone who will join me in a legal battle in suing edgenuity till they go bankrupt. Useless, spirit-breaking, and they also use some things they haven't even TAUGHT in class in quizzes…
Tip for consumers:
DON’T WASTE YOUR TOME ENROLLING. It is a waste of every resource you use while using the program. I’m a 6th grader, and I know what depression feels like because of this… also, the quality is below ZERO. DONT BUY UNLESS YOU WHAT TO GO INSANE IN LESS THAN A MONTH!!!
Products used:
The school
Edgenuity is terrible for several reasons. The first reason is that there are no semesters, trimesters, or any of the sort. This makes it. Difficult for students to keep up their grades because they have to do it all year long, and it makes it more difficult than normal school. Another reason that edgenuity is terrible for students is that it has very many glitches. For example, a student may submit a test but the activity is not completed. This makes the student have to retake the test, which takes around forty minutes to complete. The final reason is that students cannot review their answers on tests. Unlike quizzes, if students get some of the problems incorrect, then they cannot check what they got wrong on the test. How is a student supposed to learn if they cannot see their mistakes and improve upon them. This also leads to several people thinking tests and exams may be rigged. Since you cannot view what you got correct or incorrect, it makes some people suspicious that maybe tests and exams are rigged so that you cannot get a high grade on them.
Tip for consumers:
Don't use this site.
This site has been the worst site for teaching students because it makes them not retain any information the same way the teachers show them in the classroom causing them to get really frusterated.
Tip for consumers:
please reconsider even thinking about this platform
Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.