Review of Edgenuity: Terrible Support for Teachers
Thumbnail of user shannons741
Florida
1 review
11 helpful votes
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January 3rd, 2021

I reached out to the online chat option for an issue I was having with unlocking tests. TWICE I was disconnected from the agent (the screen literally shows "Agent has left the chat)-I attached the screenshot to this feedback. I am sure you know how frustrating it is to go through all of the details, spend 20 minutes back and forth and then be told to "Hold while we look into this for you" only to have the agent leave the chat, leaving me without an answer. And then, to have to do this all over again with another agent who DOES THE EXACT SAME THING TO ME!
I ended up calling the 800 number and waiting on hold for 12 minutes for someone to answer-luckily he was able to tell me what the issue was but this had now taken my entire class period. And let me just say, this was not the first time-they did this with me previously when I did online chat asking about an answer key.

TERRIBLE CUSTOMER SERVICE-I am writing an email to the District to make sure that they know just how awful this platform is.

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Edgenuity

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Overview

Edgenuity has a rating of 1.8 stars from 389 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Edgenuity most frequently mention school district, unit test, and correct answers problems. Edgenuity ranks 196th among Kids Educational Resources sites.

  • Service
    120
  • Value
    104
  • Shipping
    34
  • Returns
    34
  • Quality
    99

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
18
How would you rate Edgenuity?
Top Positive Review

“Great Platform for our circumstances”

Ruth S.
4/30/21

We are a residential school who has students coming and going regularly Edgenuity helps us to place and help all their individual needs. The material is interesting. This is a very good tool for our program.

Top Critical Review

“Genuinely horrible”

Angelo g.
10/3/24

Edgenuity is probably the most grueling educational website of all time. You are forced to watch unskippable and very boring lectures that feel forced and extremely unengaging. It's also really easy to fall behind since you are given assignments every day. If you are finding an educational platform for students to use, DON'T choose edgenuity.

Reviews (389)

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school district (21) customer service (37)
Thumbnail of user debbieh666
Tennessee
1 review
0 helpful votes
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December 10th, 2020

We have had several glitches with Edgenuity, but our reps and engineers have been amazing about getting us back up and running quickly. We have been using Edgenuity for 5-6 years now and our lab coordinators love it!

Thumbnail of user jakareionh
Alabama
1 review
2 helpful votes
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March 15th, 2023

One reason on a no school day we still have work to do, which means every day of the school year we have work to do if we dont want to get behind.that is the reason why i am over 40 hours behind.Over all edgenuity learning is not fun.Getting a answer correct along with hearing the ring sound is the only satisfying thing along with passing the unit test and assignments.It would be nice if somebody got a answer wrong the sound could be nicer.One last thing when i fail a unit test twice i get discouraged

Thumbnail of user kk354
Kentucky
1 review
67 helpful votes
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October 21st, 2020

They don't teach you anything. Its boring. The teachers are terrible. They give you 20 lessons a day and expect you to do them all. And they will just toss 6 quizzes at you every day, im positive not even highschool or college has 6 QUIZZES A DAY. Please don't use this unless you just love being stressed and have nothing else to do but work all, day, long.

Thumbnail of user ej120
Washington
1 review
7 helpful votes
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September 30th, 2021

As leaving a zero star review is not an option I'll leave 1 star.
There is ZERO communication. ZERO.
There is a laissez-faire attitude about supplies ("Well you know what your student needs.")
There is a drastic lack of structure with the hope that your student will know what they need to do. But the "good news" is that my student gets to have 2,10 minute meetings with a staff member who will provide a report card of sorts, not if communication thus far has been any indication.
Such a disappointment after such a great learning experience in my school district last year.

Tip for consumers:
Just DON'T.

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Thumbnail of user tuerogaby
Florida
1 review
0 helpful votes
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April 3rd, 2023

I have used Edgenuity for school very often and this happens every time. I can multitask see. So when I make the tab smaller ( not close it or hide it) just having it smaller than full screen glitches it out. The glitches include, but are not limited to, the videos repeatedly scrolling themselves out of the boundaries, pixelization of the screen, tab/tabs repeating horizontally making it seem like i have hundreds of the same tabs stacked on top of eachother, screen flickering, and much more. There have also been a glitch that has effected both my friends and I: Flickering. This glitch happens after you use the program and may last weeks. It hasn't happened before to any one of my friends. It has happened directly after using the program. If that could get fixed I would be very grateful.

Tip for consumers:
It would have been helpful to know how to fix the glitchy issues that come with this program but what I did was I restarted my computer with advanced restart and entered safe mode ( it was to check what was wrong but I didn't see an issue ) then I restarted it again ( normally )

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Thumbnail of user saula60
California
1 review
10 helpful votes
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February 27th, 2023

This school not only overloads my child's mind with excess work and information but also has a heavy political undertone in each subject (particularly English). The English course is only focused on race, particularly the achievements of minorities which is not bad on its own but ruins the study of English by only focusing on one select group. There is nothing in the course about Hemmingway, Austin, or any other great English writers. Woke and would not recommend it.

Thumbnail of user waltery17
South Carolina
1 review
0 helpful votes
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March 17th, 2021

Team member was courteous and very knowledgeable in the assistance that was needed. He explained what needed to be done and investigated various solutions to solve the problem. Gave direction on what to do within the district operations and problem was resolved.

Thumbnail of user edwards1307
California
1 review
19 helpful votes
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March 2nd, 2022

My son used to love learning and when I introduced him to edgenuity he was so excited. But doing that was the worst mistake I ever made. Edgenuity lowers a child's morale and charges them so much work to do in so little time. He was a straight A student until edgenuity came into our lives. He lost his passion for learning all together. I tried to make him like learning again but after his experience with edgenuity he says that learning sucks. And if I'm being honest learning doesn't suck EDGENUITY SUCKS!

Thumbnail of user christines1022
Pennsylvania
1 review
0 helpful votes
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December 2nd, 2020

As a teacher, I find Edgenuity easy to use. I have the flexibility to turn assignments on or off and individualize for students. I use the lessons to supplement my direct teaching. One of my students had a video that got stuck. When I reached out to Edgenuity they fixed it immediately. Thank you!

Thumbnail of user libitina
Minnesota
1 review
2 helpful votes
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March 16th, 2023

This review is going to be simple and short.

This website is $#*!ing hilarious. The poorly sized stock photos of random children and random objects that have nothing to do with the subject, the mundane teachers reading a script, the 240p resolution, the unexpected mic booms, I could go on.

This website is hilarious and I would not recommend lmao.

Tip for consumers:
No

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Thumbnail of user michellep1205
California
1 review
0 helpful votes
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March 4th, 2021

Edgenuity is an amazing program for students and teachers. Students love the video instruction and guided notes, and the instructors love the student progress data and the ability to customize the courses to fit student and school needs. The support teams that work with schools are knowledgeable and patient. They take specific school needs into consideration when giving us support and guidance. Thank you for all you do to help provide us with quality instruction and support.

Products used:
High School Diploma and Equivalency Programs
Career Technical Education Programs
Social-Emotional Learning Programs
My Path Program

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Thumbnail of user shobanaj2008
Arizona
1 review
13 helpful votes
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August 19th, 2023

I hate this course so much i would rather be gang stalked by the cia and have a chip put in my brain and the get arrested and deported to a military camp and receive harsh training and go to war where i get captured by the enemy and get my nerve endings are frayed; get thrown into a pit of snakes and be forced to spend the rest of my life as a shut in when i am rescued. This is my actual feelings. Please stop putting 12 video lessons within a lesson. It would be better to just make it one video, and have an option to contact a tutor directly. Separate quizzes for each lesson are personally annoying and unneeded. AND PLEASE MAKE EVERYTHING ONE COURSE I for some reason have to take 2 separate geometries, which makes no sense. It would make my life so much better and others too. Thanks. But i don't think you're gonna listen, so good luck to the others out there who are going through this absolute hellhole. Welcome to your own personal hell.

Thumbnail of user christopherd1613
Kansas
1 review
14 helpful votes
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December 8th, 2022

It is terrible at teaching, for example I have been given questions which I am not told how to answer until 2 chapter later. Not only that but the unskippable long videos and assignments assigned everyday make it unbearably hard to catch up if you are ever sick or otherwise unable to do Edgenuity. I have taken a course on College Algebra over Barton Community College which was a semester of work condensed into a month, and I still liked it better. Because even if it was hard, I at least wasn't having vital information left out.

Thumbnail of user ricks1018
Texas
1 review
21 helpful votes
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April 29th, 2021

I had to deal with Edgenuity in public school and the customer service/technical support let something to be desired. This has translated to Ignitia in a private Christian school. To tell me to just clear MS Edge's history may fix the problem of the videos not playing is not acceptable. I told the person that we were getting the message "html5 video not found" is not a browser history problem. Needless to say the problem was not fixed.

* Edgenuity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user kh297
Alabama
1 review
214 helpful votes
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September 30th, 2020

First week of virtual learning for my 4.0+ advanced 10th grader. The teacher even stated she didn't fully understand it. Nothing about this makes any logical sense, and it is glitchy. (Rest of the internet in the house is working fine) I have a VERY upset honors student trying her hardest to figure out 1. How to use this program, and 2. Ultimately teach herself Algebra II. Extremely disappointed and feeling helpless as a parent.

* Edgenuity attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user davidm4681
California
1 review
0 helpful votes
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January 6th, 2021

My daughter recently had a (rare) echnical Issue where she couldn't move to next activity. (The issue was resolved very quickly.) Overall, she is good at math, but also the lectures have been very good too and I'm happy. I wouldn't mind if there were more skip ahead testing out since some of the topics are review.

Products used:
algebra II

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Thumbnail of user christiec94
South Dakota
1 review
0 helpful votes
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March 4th, 2021

I was trying to enroll in notifications to receive updates for webinars. The link was not working as it should. I contacted customer service. The customer service rep was unsure how to answer my question so he put me on a short hold and quickly found the answer. My email was take taken and I received a response a couple hours late letting me know the link was fixed.

Service
Thumbnail of user wendys718
North Carolina
1 review
2 helpful votes
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May 22nd, 2021

I am a parent and my daughter had to use Edgenuity for the end of Algebra last year and the last term in Geometry this year due to Covid. Edgenuity skips steps when teaching and is not thorough in explaining problem resolution. I had to re-teach her the lessons in Algebra last year and go the Math Zone so they could teach her Geometry. She was an A and B math student in prior quarters, but was getting D's in Edgenuity both quarters in math before she got help from other sources. We had to supplement and constantly used Khan Academy because Edgenuity didn't fully explain how to do the math problems. The teaching also did not fully relate to the difficulty level on the tests. They really need to restructure their math curriculum and maybe take a lesson from Khan Academy on how to teach.

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Thumbnail of user adsfa3
Washington
1 review
5 helpful votes
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February 3rd, 2022

Horrible site there are too many glitches that make it impossible to use and to make it worse they give you like 20 assignments per hour per class. I use it part online and I go to another school in person, meaning after in person school I have to stress out and get yelled at by my parents because they dont understand what it is. All they see is I have like 30 hours of work I am behind in. I stay up till 2:30 am and wake up at 7am every single day even on the weekends trying to complete this work but I cant do it fast enough. This stupid site took away my free time and took away my life. I cannot wait to go back fully in person next year as this site is horrible and life crushing.

Tip for consumers:
How to use edgenuity: don't get edgenuity.

Products used:
I honestly thought this was free. My parents pay for it it makes it worse now I know you have to waste money on this horrible site.

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Thumbnail of user charlesm1668
New Jersey
1 review
3 helpful votes
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May 20th, 2021

I called Edgenuity's support center in hopes of resolving a problem a student of mine was having with an Edgenuity class. Specifically, the student could not adequately hear or understand the videos associated with assignments. To wit, the video sound was distorted and low in volume. Upon calling the service center, I opted to have a call-back because of the high caller volume. I received the callback within a mere 5 minutes and had the problem resolved in another, short 5 minutes. The representative I spoke with was very courteous and professional.

Thumbnail of user ashec1
Georgia
1 review
65 helpful votes
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October 1st, 2020

Ok, so here's the problem. My son has to take a quiz, every single day, and has to pass them! If he dosen't pass he has to email that teacher for another retake! This has wasted hours and hours of his time because he cant do anything until the quiz gets unlocked! Plus, the waiting time for the teacher to respond is absurd! One day it toook that teacher 2 WHOLE DAYS to respond to his email. This program should be shut down and taken off from the online school list. Even my son agrees with that.

Thumbnail of user lolok4
Texas
1 review
37 helpful votes
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October 26th, 2020

My daughter uses this and i think its a waste of time they should just call over google meets and act like they're in school. I have one daughter in school and the rest are on edgenuity and they're failing and my daughter thats in school isnt. Its not entertaining for the kids and just makes them not want to do work. The teachers dont tell them what and what not to write and my daughter in middle school takes hours writing down all the things that it says in the video. They just leave them with so much work the most things that theyve made my middle school daughter do was watch 12 videos and out of those videos she had to answer 6 questions. And then a test after that, and especially since she writes EVERYTHING that the videos say/show down. Overall i DONT recommend this at all. Ill put a picture of the least amount of things that they've made her do

Thumbnail of user mariaw427
Iowa
1 review
7 helpful votes
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November 27th, 2020

It is next to impossible to make progress in Edgenuity with so many tasks to complete. The tasks are tedious, videos are boring, and assignments you can find the answers to online. It appears the material is written at a higher level than the grade level for which is it assigned.

I attempted to email back and forth with a representative in order to transfer a student's account from another school to ours, but received a series of confusing instructions, see below:

"In regards to your concern about Transferring the student course to another school, As it turns out it is not possible to transfer student progress from a school to another school, however, there's a workaround by going to the student's old school and look for the student progress report and basing on her course report put it manually to your school.
You can also add the student to your school Personal Wellness Course as a workaround since it is not possible to transfer student progress from school to another school."

Thumbnail of user sashag62
New York
1 review
4 helpful votes
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December 22nd, 2022

Honestly, been doing work on this app has been so draining. The work is draining. There's too many assignments unless like Iready, ixl this app sucks. It brings me no motivation and honestly makes me depressed.

Thumbnail of user ronaldm891
Kentucky
1 review
4 helpful votes
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November 19th, 2021

Many kids at my school got in trouble for not doing Edgeunity for the required amount of time in my school because the website is very glitchy. The lessons are very low quality and videos can't be skipped even on simple subjects.

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Edgenuity is a leading provider of K-12 online and blended learning solutions including online courses, credit recovery, intervention, test preparation, and more.

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Leslie S.
Typically does not respond to reviews

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