• eDreams

eDreams

Corporate Values

Overview

eDreams has a rating of 3.9 stars from 8,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 4 days

Positive reviews (last 12 months): 77.1%
Positive
2,284
Neutral
231
Negative
446
504
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How would you rate eDreams?
Business's Favorite Review

“Above and beyond”

Femi F.
6/10/23

I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc

See full review
Top Positive Review

“Barbados here I come”

David G.
7/8/23

Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking

Reviews (8,701)

Rating

Timeframe

Locations

Other

Reviews that mention popular keywords

customer service (569) credit card (161) return flight (121) booking process (102) booking experience (54) booking confirmation (78) book flights (180) time booking (36)
Thumbnail of user khalida444
Germany
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

Hello, dear.
I saw more options that raised the ticket. I hope that the options are few and necessary,
Thank you.

Reason I chose this business:

In the first I saw the price is appropriate. Then was surprised by the many details and the increase in the ticket price because of it.

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Khalid,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user kulwinderk20
Portugal
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

Better experience with this app I booked many air ticket from this app so better experience also a advice to all use this app for book ticket

Reason I chose this business:

Cheap and good service

Thumbnail of user marijat7
Croatia
1 review
0 helpful votes
  • Send Message
September 15th, 2024
Verified purchase

I received my booking details, thank you!
But I still haven't received the boarding pass for the flight that I would like to print before the trip.

Reason I chose this business:

I chose eDreams because they had a good price and because they have a lot of other benefits for their members.

Thumbnail of user ingrida104
Ohio
1 review
0 helpful votes
  • Send Message
October 1st, 2024
Verified purchase

It was a good experience. It was the first time I used eDreams and I was able to navigate the site pretty well.

Reason I chose this business:

I did not choose eDreams but it was the website that showed up during the making of my flight reservation.

Thumbnail of user robertw6669
Florida
1 review
0 helpful votes
  • Send Message
September 2nd, 2024
Verified purchase

Booked twice with you this month, both went very well, received confirmation email from you in minute's.Very happy with the price

Reason I chose this business:

Don't really know why, but happy I did, very good service, that works for the customers, I really appreciate your support and help.

Thumbnail of user annac1998
Malta
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

Really good value, easy to book almost too good to be true.
Having this easy booking makes travel so easy.

Reason I chose this business:

Cheapest flights

Thumbnail of user karelb15
Spain
1 review
0 helpful votes
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October 3rd, 2024
Verified purchase

Always use edreams for my flights and hotels. And always come up trumps for me. They never let me down

Reason I chose this business:

Friend suggested

Thumbnail of user carlost408
Spain
1 review
0 helpful votes
  • Send Message
September 9th, 2024
Verified purchase

EDreams generally gives good discounts for the membership, but not all the time. This time the discount was zero compared to other sites.

Thumbnail of user karenm6167
Texas
1 review
0 helpful votes
  • Send Message
October 5th, 2024
Verified purchase

It is a good option and it is very easy to use. This page is reliable and I am very pleased to discover this page.

Thumbnail of user birutez
GB
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

I been first time with eDreams and my experience was wonderful.Thanks it was quick and simple booking with eDreams

Reason I chose this business:

I just found out on Google and tried.Be honest i was surprised how easy and fast and simple it was.

Thumbnail of user nebojsam4
Mauritius
1 review
0 helpful votes
  • Send Message
October 9th, 2024
Verified purchase

Everything was perfect, cheap flights, easy for booking. Very easy for the booking. Lot of different flights and companies was offered.

Reason I chose this business:

Offered best discounts, lot of options for the flights with different companies.

Thumbnail of user ammarh24
Netherlands
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Great experience with eDreams.
I have been traveling with them for many years, I feel confident with them.

Reason I chose this business:

Because of credibility

Thumbnail of user mordechaik6
Isle of Man
1 review
0 helpful votes
  • Send Message
November 7th, 2024
Verified purchase

I did not get E tickets nor did i get info when i will get it. I was not asked to fill out passport info. Why.

Reason I chose this business:

Cost and convenience

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Mordechai,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user michaelc10533
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Very easy to book my flight and great information very nice to use. Easy to navigate user friendly and i have not booked a flight in 15 years

Reason I chose this business:

A friend told me about it

Thumbnail of user amaras24
New York
1 review
0 helpful votes
  • Send Message
September 4th, 2024
Verified purchase

The experience was great but like I said it's my first time using this and it's going to take time for me to figure out whether is good for me or not

Reason I chose this business:

To see what’s the difference

Thumbnail of user donfredg1
DO
1 review
0 helpful votes
  • Send Message
September 29th, 2024
Verified purchase

It was a great experience everything went as plan i can't complain. You guys service are awsome i will recoment it within my network.

Reason I chose this business:

Because i like to try things that are new.

Thumbnail of user brianl3024
Washington
1 review
0 helpful votes
  • Send Message
October 4th, 2024
Verified purchase

Looking forward to this trip! Barcelona to stuttgart. Looking forward to this trip! Barcelona to stuttgart.

Reason I chose this business:

Looking forward to this trip! Barcelona to stuttgart. Looking forward to this trip! Barcelona to stuttgart. Price

Thumbnail of user michaelc14807
GB
1 review
0 helpful votes
  • Send Message
November 8th, 2024
Verified purchase

Fairly pleasant experience although some of the add-ons, insurance-baggage etc became slightly confusing and a little irritating

Reason I chose this business:

It came up on a Web page so I thought give them a go,

Thumbnail of user marcl640
Virginia
1 review
0 helpful votes
  • Send Message
October 26th, 2024
Verified purchase

Mostly easy purchase, but additional "hidden" fees and charges change price of the advertised ticket.

Reason I chose this business:

Connected from Kayak.

Thumbnail of user jorgeo204
Costa Rica
1 review
0 helpful votes
  • Send Message
October 21st, 2024
Verified purchase

Good overall, I have found better prices in different Apps even without paying any annual subscription was is a little bit disappointing

Reason I chose this business:

Prices at first, before realising that there were better options but it very user friendly as well.

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Jorge,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user maryj3873
Wisconsin
1 review
0 helpful votes
  • Send Message
September 28th, 2024
Verified purchase

Called to cancel. Runaround. Finally said a cancellation notice will be emailed. Have not received it.

Reason I chose this business:

Did not choose. The site dumped me there…unnoticed

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Mary,

We are truly sorry that your experience with customer service was less than ideal.

The way the interaction was handled does not align with our quality standards, which is something we take seriously.

We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.

As soon as we have an answer, we will notify you by email at the address used to make your purchase.

We appreciate your patience and understanding during this time.

Sincerely,
John
Customer Care

Thumbnail of user lindas7055
Luxembourg
1 review
0 helpful votes
  • Send Message
October 6th, 2024
Verified purchase

Never had a problem with using edreams.I am very content and would recommend edreams to other people

Reason I chose this business:

It's easy to use

Thumbnail of user williamj2590
Florida
1 review
0 helpful votes
  • Send Message
September 14th, 2024
Verified purchase

Was east as 1,2, and 3! And without any hassle nor was if any reason to keep going back for any mistakes.

Reason I chose this business:

Was trying it out

Thumbnail of user laybengo
Malaysia
1 review
0 helpful votes
  • Send Message
October 28th, 2024
Verified purchase

This is my first time using of edreams, I do not have any special requirements or experience about it

Reason I chose this business:

I accidentally find out edreams while searching to make booking of flight tickets

Thumbnail of user johnt4820
John T. – eDreams Rep

Dear Lay Beng,

We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.

Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.

Sincerely,
John
Customer Care

Thumbnail of user harrisonc89
TZ
1 review
0 helpful votes
  • Send Message
September 19th, 2024
Verified purchase

Great experience and easy navigation.
Quick turn-around time
Multiple options with competitive prices

Reason I chose this business:

Convinience

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From the business

HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/

eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.

Business History

eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.

Company Representative

Thumbnail of user colins266
Colin S.
Typically responds within 4 days

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