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eDreams has a rating of 3.9 stars from 8,701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
The eDreams portion of my interaction was super. The airline portion was disastrous. Thanks for making the upfront portion easy and smooth.
Had no control over this selection.
Very easy to book online with all the flight details my only concern is that I cannot check in untill only,48hours ebefore the flight
Easy to book online
Never received my confirmation information and it's been super difficult to get ahold of the company
Never again
Hadn't used for a while but soon as I started it was like old pals in touch again. Great service & highly recommend
Great experience almost missed another flight cuz we did late landing but good organised made it on time.
Nice and comfortable.
Couldn't check-in online for Wizzair (ticket bought through edreams), had to pay €50 extra.
At the counter they also said that the nationality or the adress said we are from China... Just simply ridiculous
I dont know, will not happen again
Dear Csaba,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dear Company Representatives,
On 12.06.2024, I booked tickets from Bucharest to Bologna and back on 20.08.2024 and 26.08.2024 respectively, booking *******0070. My tickets have standard flexibility, so I only requested to shift my flight dates forward by one month and change the departure and return dates to 24.09.2024 and 01.10.2024 respectively, booking *******4491. As I understand the company's policy, the ticket price should not exceed the amount that was initially paid for the tickets.
However, on 27.06.2024, I received invoices totaling 195.54 euros, which need to be paid. Furthermore, on 27.06.2024, 89.9 euros were withdrawn from my card without my knowledge. Please explain why and how much I have to pay just for requesting to postpone the flight date by a month.
Sincerely, Igor Izmiridi
On the advice of friends
Online booking of air Tix is common
Not really outstanding from other.website
Could improve by having less add ons
In the end it's quite costly..
Bcoz it was reflected as the cheapest fare for the air tix
Dear Chun meng,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I do use edreams when needed... mainly combined trips with different destinations.including hotels and/or apartment...with full satisfaction
I am prime for years
I have spent 2 days trying to download boarding pass, but have had nothing but problems. I need assistance, because I refuse to have to pay at the airport while there is a problem between jet2, edreams and my email address.
I'm beginning to ask myself that question.
Dear George,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Using eDreams to get the lowest cost flight booking was easy and no problems. Airline confirmation came through with 30mins.
Lowest cost option
I hope my fights don't have any change and everything goes based on my plan. That time i can more comfortable to recommend edreams to every one
I got very good offer and give me multiple choose from different flights
I travel with e drams since 2022, I had not problems with the flies, it's a secure way to fly and payment
Because one of my friends recommended it to me
When i made my bookings and was paying, it said there was an error with payments, but everything went through and I got my tickets etc.
Cheaper than most other sites i’ve looked at. I was also recommended eDreams by a friend
I booked a ticket and its my first time to use this edreams.im happy that i can book as cheaper at is.hope you have discount everytime i book another one.
I was basically stuck in Ghana i stumble on your website, the site helped me getting the best way to New York, the experience was great.
Edream help me tremendously because it was easy, the site,the steps to find a economical fair,to get home.
Easy to use information easy to access. Recommend for others to use. I fly between Las Vegas and San Jose and they.make it easy
Convenient and easy platform. I was conformable using the platform and will share my experience to others
I found it easy to get bookings.
Before I purchased I was shown a voucher or coupon of 20 per ticket (I bought 2 tickets) but at the time of payment the discount was removed
For a coupon code
Dear Stefan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Not satisfactory. I hope you will add more command to be able to navigate or contact the customer centres. I couldn't email or get through to the number on the platform.
Flight ticket offers.
Dear Kolawole,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I did book a ticket at a low price and when the booking did not get confirmed- I panicked for I relied on the flight at that price.
The team of specialists went out of the way to confirm a booking. In particular, Rahul 14 took upon himself not only to reassure me but to handle my case personally.
Thank you, once again I am a loyal fan of eDreams!
Price range
Reliability
Competency
Stuff
My first time to navigate on your website after searching for a reliable travel website with good review I decided to give it a trail.
Because of customers positive reviews
The first time I booked, there seemed to be an issue on the airline's part - the flight to my destination was an hour shorter than the return flight, even though it was non-stop. The result was the airline canceling the booking which at first concerned me, but then I realized why it had been canceled AND that I had actually mistakenly booked the wrong dates (I think due in part to the fact that it was so easy to book on the site). The good news is that I was never charged and I was able to immediately rebook with the correct dates and a different airline.
It seemed like the best option for booking international travel and had good reviews online.
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Dawn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care