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eDreams has a rating of 3.9 stars from 8,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I have been using eDreams for a while and every time the platform gives great options, good savings and the prime subscription is worthwhile. I received my booking within 24 hours and awaiting my e-ticket in the next couple of days.
SDreams interface and app are user friendly, work seamlessly for bookings an payments and usually has the best deals one can find on other platforms.
Our flight was not made as a connection but we bought the tickets at the same time we are travelling from tibilisi to dublin and now we aren't able to fly to dublin
When it comes to payment, there were troubles. As the amount to charge does not correspond
To the ticket's expenses, even trying 2 times, it happend the same, it work out at the 3rd time
Dear Chuncai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have not recieved any itenerary for flight on august 30 2024 can you respond
*******114 Mark want to make sure it is a confirmed trip paid in full round trip american airlines
What just came up no reason
GREAT communication and price pledge for finding the cheapest flight prices.
Easy booking and fast confirmation on flights and boarding pass downloads
Competitive prices, excellent booking site and communication emails.
I'm waiting to make the checking for the flight today. Till now I don't receive any updates about my flight that I have to take today. I hope that the flight is not canceled. 😊
The e Dreams give me the opportunity to fly to my destination. It's the first time when I fly with Dreams, and I hope that everything will be fine 🙂.
Everything is fine. I have nothing detailed to explain or describe here. I wanted an opportunity to change travelling date but it was not Possible. I go by the date I earlier subscribed.
I just needed a travelling ticket.
Informations about how to check in when to check it where? Also I have no Idea how am I going to be transported from one terminal to another in madrid airport without going out of ibternational space
It was very easy to book and the most reasonable in price for a non stop flight. I hope the return ticket will be good also. He is 12 and traveling alone. Non stop was a must.
Easy to book. No issues at all.
I booked a flight Malta - Malaga, Malaga - Malta
In "your check-in bags" of the order:
Malta - Malaga I have no check-in-bags
Malaga - Malta I have 1xbag (23Kg.)
I am taking 1 bag with with me on both ways.
Saw some good reviews.
When I bookd my flight with British Airways to London I was told during the booking process that I would be able to add bags after I completed the booking as it was only allowing 1 small bag. I booked and then tried to add bags but cannot add bags which I need to add.
Because Im Prime member
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I paid baggage fees via Edreams and they turned out to be twice as expensive as the airline itself charges. That is a bit confusing.
Took awhile to get started but overall completing the required information was straightforward then hey presto I am all booked to begin my vacation.
The price was okay I wanted a straight flight and have 20kg luggage capacity.
Generally good experience as I was looking in other search engines and were giving information that was more confusing than being straight forward.
For all the reasons mentioned above.
I will be traveling soon on eDreams plane, and so far I have not encountered any problems or difficulties, the services are good
Because it's flexible and well organized
Signed up for prime account but prime discount wasn't applied and was charged $120.00 extra than the actual price shown.
Reserved flight to Cairo Egypt but received email saying flight was to Houston.
Flight is on July 26, received email
today, July 17 prompting me to checkin for flight to Houston?
Worst customer service with long hold time and no effort to resolve issues. When asked for supervisor was told supervisor can't help you and refused to connect me to one.
Looked like a good service but appears to be a scam. Will report to better business bureau.
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I purchased the flight ticket online 3 days ago, but I haven't received my e-ticket #. This makes me very anxious.
The cheapest price offered
Dear Jenny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All inevitable costs are not visible at the beginning of the booking process and final amount comes higher then initially advertised.
Old customer.
They were very helpful getting me back my refund when i accidentally booked the wrong airport on the return flight home.
It took too long to be confirmed. I kept on worrying because the status was saying that it takes a few minutes but it did end up taking hours
Dear Emmanuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Booking with edreams is easy, fast and efficient.
They use promotions, freezing the price for the air line, follow ups
The plqtform is organised and easy to use.
I received a confirmation with the wrong date and a withdrawal from my account of 883 euros from my account had been processed that is 154 euros more than the invoice and I am still waiting for an explanation
Dear Rana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Marina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care