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eDreams has a rating of 3.9 stars from 8,699 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I received a confirmation with the wrong date and a withdrawal from my account of 883 euros from my account had been processed that is 154 euros more than the invoice and I am still waiting for an explanation
Very quick and easy. Good ish website. Just can't figure out how to get my digital boarding pass but I'm sure I'll get it closer to the time
Just came up so gave it a go
Indeed, we have validated the effectiveness of pretrained models for many downstream tasks.
Different companies have different regular price and schedule.
Some offer more on one some on others, we have to balance both respective performances.
While the schedule of our booked flights are not perfect, but there was very attractive promotions.
Easy to navigate and pay for the price you see. No added fees or additions. Quick confirmation of booking and payment.
Best price for the journey I wanted.
Dear Gary,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
I have used edreams 3 times now and I got best prices and service all the way. They are really there for all your problems. Couldn't have chosen better.
I tried it once and I was satisfied by there prices and service from the very first time, so why should I change.
I always believed in at the counter bookings as a safe and easy way to book your flight and settling the bill until my experience with eDreams,
Because of the 3Es.
Plane tickets&hotel are really a great deal, i love it and definitely will use it again for next trips
I just wanted some plane tickets. I got them fast and easy without any other useless stuff being involved.
Love every minute of it very easy very fast will recommend this to everyone I know thanks for everything
A friend told me about it
On the booking conformation the personal details are wrong, I have sent several email¬s but still not been rectified.
Trying something different
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have been charged for twice every year just because of different link usage for dreams. Which is unfair.
I will not choose again
Dear Guangqun,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Brilliant experience. Booked the ticket first time through eDreams every step was easy to understand and got the confirmation straight away
Good discounts and so many choices
Best deal ever! I can't believe I was able to get a round trip ticket for that price. My dreams of traveling to Europe are finally coming true!
It had the best deals
It is literally impossible unsuscribe, the money you save in the flight, edream will charge with the more expensive suscription without asking you again.
Because I look for in several travel websites and this operator claimed to be cheaper although eventually it is not
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I bought a ticket with eDreams that included a layover. I received the boarding pass for the first leg, but not for the second. I was informed that I would receive it up to 8 hours before the flight.
On my way to the airport, I called the second airline. After waiting for 15 minutes, they confirmed that they had no record of a passenger with my details from eDreams and that this issue was common.
I contacted eDreams customer service, and they falsely informed me that the airline had changed the flight, and that they couldn't do anything about it. They completely washed their hands of the matter, leaving me without a solution and showing a total lack of consideration for the customer.
I had to buy a new ticket directly from the airline's website, paying a high price.
I do not recommend this platform at all. They don't care about the customer and offer no solutions in critical moments. "Lamentable" is an understatement.
Dear J G,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Efficient, easy to use website and great service. Every part of the booking and flying went perfectly ahead.
I use eDream web site for my holidays. Europe or other places like Brazil to been my wife family. Like because good prices, easy to book good suporte.
Thanks you eDream.
Pfurtado
Because between the first time today still very good and never ever had any problem.
All good, was easy to book the flight with a better price, and it's perfect because you can find different options with many different discounts!
It just appeared on my website while I was trying to search for the airline. And then I saw a better price here.
They kept me well informed with my travel plans. Any updates or confirmations were duly noted. They have great deals and affordable rates.
Great deals and affordable rates.
My travel detail came pretty Easy and fast. Easy booking with great prices when you are on a budget.
As always good booking experience. A lot of choice airlines and many prices choice. Also available slot time choices.
Because always get efficient and prompt service.
Found it very easy to book a flight to Dubai,I've not used this site before but would definitely use again.
Saw it on internet thought give it a try.
Creates an added layer of complication between the airline and the customer especially when problems happen.
Booked a flight Mexico - Canada and return with eDreams and received ONE eDreams booking number.
EDreams created 2 booking numbers with the airline (one outbound, one inbound).
The airline cancelled the initial outbound flight, thus preventing us to get to our destination. The same day we asked eDreams for a full cancellation and refund of our entire trip. We were only refunded the outbound portion that had been canceled by the airline and eDreams claimed that the return flight was still valid under the separate airline booking (which I didn't make a separate one)
The airline will not talk to you if you book through eDreams.
Waste of time and money. Very disappointing.
Dear Luc,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Do not book with EDreams, total fraud!
Terrible costumer service.
They will change the currency after you booked and try to take the extra money from your credit cart.
Booked a flight with a stop and they booked just to the first stop, a partial charge so to be able to actually get to the destination I have to pay extra in USD when contacting customers service about 10 times, he said he could help me to finalise the booking but the difference was going to be in Euros.
Then they will tell you they are third party and you have to contact the airline to confirm the booking but that the price will be higher.
A partial booking! Never seen anything like that.
My bank is trying to dispute the transaction now. So frustrating.
I had to block my credit card to stop them taking more money from my account.
SCAM
Dear Elsa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Rana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care