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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was quick and good, I've found deal compare with the others.
I cant get through to get my travel itinerary then I got message from scoot saying incomplete. Still can't get through have to see wat the problem is when I get to airport
Thought i had booked an earlier flight, but it jumped to a later on and I missed it, but still easy to use
Not nice the bathroom not clean the room didn't look clean there was no water in the room
Dear Sallyean,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
24 hours before my flight and all I get when I click on check in is a blank page - I'm on 5G with four bars so I'm puzzled and annoyed
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
El 16 de septiembre de 2025 perdí mi vuelo TS385 de Air Transat (14:10h), con número de reserva *******6742, debido a una huelga generalizada en el aeropuerto de Barajas, Madrid, en el área de control de los trabajadores de Trablisa.
Fue un caso de fuerza mayor, ampliamente difundido en las noticias nacionales, que imposibilitó mi llegada al vuelo. Pese a esta situación, eDreams y la aerolínea se han negado a reembolsarme el importe de mi billete.
He llamado 7 veces en 3 días, asumiendo el coste de un número de pago, y no he recibido solución alguna. Además, pagué un seguro de viaje, el cual no ha sido considerado para mi reembolso. Me parece injusto y poco profesional que, en una situación de fuerza mayor, no ofrezcan opciones de reembolso o reprogramación, cuando otras agencias y aerolíneas sí lo están haciendo. He documentado el caso con foto y correos electrónicos, y lo expondré en todas las plataformas posibles para alertar a otros viajeros. Y que se revisen todos mis audios que desde el primer momento del suceso avisé sin solución. Ustedes cuentan con un seguro, por favor tenerlo en cuenta para la revisión de mi Caso. Espero que revisen mi situación y ofrezcan una solución justa.
Estimado Laura:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
This app was recommended by a friend and I have a good experience with it so far
Booking was straightforward enough even for 5 people, I think it would be better if it wasn't necessary to back up through the pages all the way to the beginning if one wants to add or delete a person travelling
Etap zamawiania biletu przeszedł dość sprawnie
In my various attempts to find reasonable tickets eDreams frequently becomes easier and better. The only problem is that I cannot have a normal contact with eDreams in case of complications. For example, I still cannot reimburse cancelled Wizz flights in November, 2024, booked with eDreams. This time I still don't have a receipt with clear price.
I added data to the invoice. Your system did not include it in the document. Your customer support is awful and incompetent. I will never recommend your service to anyone.
Dear Andrei,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDreams made it easy and cheaper. 100% Recommended and Satisfied!
My experience was seamless; however, I am bothered that Edreams was attempting to charge me for a standard seat on Singapore Airlines which has no fee for standard seat selections.
I just love this type of services and instant response. So far -- so good!
Easy to book services and pricing was very competitive. Everything went smoothly.
Was able to book and get confirmation of my reservation on time
Needed some questions but it was difficult to get hold of customer service.
I bought the flight ticket among many options and everything went well and easy
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team