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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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After inadvertently choosing the eDreams price through Skyscanner, I find myself £49 out of pocket for the exchange of future flight savings. After trying to make use of the savings I found eDreams don't use the smaller airports, so when you search you end up at the larger more expensive airports. These are the ones that eDreams can offer some discount flights on.
I was in a crazy situation unable to secure a flight to London after a mishap with my original flight, I checked the airline websites and everything was showing as sold out. However, I was able to book a flight through eDreams. The only thing I though was a bit odd, as soon as I was to pay for my tickets, a message came on my screen increasing the cost of the tickets from £199.87 to £343.02 as we were in a desperate situation, we paid though I felt that was a little underhand. I checked back after we booked and see the tickets advertised at the same rate of £199.
Catastrophe! Je ne réserverai plus jamais avec votre compagnie car vous avez modifié mon vol retour et j'ai dû acheter un autre billet.
Cher Nedzad,
Nous sommes sincèrement désolés que votre expérience avec notre service client n'ait pas été à la hauteur de vos attentes.
La manière dont votre interaction a été gérée n'a pas respecté nos exigences élevées en matière de qualité, auxquelles nous attachons une grande importance.
Nous avons examiné votre dossier afin de nous assurer que ces exigences étaient respectées par ailleurs, et nous vous assurons que votre demande est en cours de traitement.
Dès que nous aurons une réponse, nous vous en informerons par courriel à l'adresse que vous avez utilisée lors de votre achat.
Nous vous remercions de votre patience et de votre compréhension.
Cordialement,
John
Service Client
This is not the first time I am booking with edreams. The first time I booked and registered for prime, I had a wonderful experience. Since then, I have always booked my flight with edreams. It is easy and proficient. No hassles.
I booked and did t fully understand what the Prime offering was. I now find it's to do with an e dreams app and I will be billed after 2 weeks. It can't be cancelled on the app, you have to phone to cancel.
Dear Val,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Hello,
I am requesting a refund for the 100 EUR Prime/Prime Plus membership fee.
I did not intend to activate this membership and I have not used any Prime benefits.
Please cancel the membership completely and refund the full amount to my account.
Thank you
Dear Obaidullah,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
My experience, so far, has been acceptable. It becomes complicated when one actually needs to change something (in spite of the fact that one has paid the super flex option).
My experience with eDreams was smooth and straightforward. The booking process was clear, fast, and easy to follow. I was able to find suitable flight options at a competitive price, and all the travel details were well-presented and transparent. Overall, the platform made the entire process convenient and stress-free.
It was Google that suggested me to go to you and you have been great booking the flight that I tried with others but it didn't work with them.
Muy buena oferta de vuelos, económicos y con buenas líneas aéreas. Recomendable para vuelos de Europa a Sudamérica
While other providers are overloading you with questions and cheap manipulation of dreams, the process was smooth, efficient, and yielded the best results without the headache. My first interaction with dreams but highly recommend it!
I travel frequently to Istanbul and prices can obviously fluctuate daily. The price with e-dreams was perfect straight forward booking system.
I struggled several times to state Identification type because only Passport appears on the form, of which there is no other options to choose ID type.
After booking, EDreams sent me the link to the wrong company. I was unable to check in or find my booking. Eventually I had to wait and check in on the morning of the flight. A very disappointed and stressful experience
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The booking is not an easy process there are a million of hidden fees. În the future I will not be using it. Other platforms make the process way easier. I can not check in and there is no information when you need it.
Dear Mirela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I have tried so different agency and flights they're differently from eDreams.
And into eDreams is more professional and helpful. I will have a try and trust with eDreams and I hope I will enjoy it and can recommend friends to go with eDreams.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team