On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Identification: Options are passport or identification number. I used identification number. Then you are obliged to enter an expiry date. Identification card doesn't have an expiry date. Too many additional options. I just want to fly to destination and back.
My husband was trying to book a flight for me but the system kept rejecting my information. The rep walked us through making the booking.
Complaint about eDreams Prime Membership
On September 19,2025, I was unexpectedly charged $69.99 for a one-year eDreams Prime membership (valid until September 19,2026). I immediately called the same day to cancel, as I did not recall agreeing to this subscription and did not want the membership. Despite contacting them within hours of the charge, eDreams refused to cancel or refund me.
I followed their instructions and sent multiple emails requesting cancellation. Their replies were consistent refusals. They admitted the charge was made, without any advance notification, yet still insist I am locked into a full year even though I have not used — and do not plan to use — any of their services.
In short: I never knowingly agreed to this membership, I did not authorize this renewal, and eDreams is refusing to cancel despite my immediate objection. I feel deceived and unfairly charged.
Warning to others: Be very careful with eDreams memberships.
The date on the ticket was not clear when I got to the airport I was told it had been the day before I requested a refund and was denied I had to purchase new tickets at the airport at triple the price Customer service is non existent
Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy to book, found ticket only here, on eDreams. Very exited about the flight. Flying Largest Long-range Twin-engine Jetliner, The Boeing 777-300ER.
I was on a few different search engines and they all had the same routes i. E. relied on budget carriers which is ok but rarely includes baggage allowance. Edreams offered it all, flights with baggage allowance and was still cheaper than the rest!
My husband and I have not been put in seays on the plane together, as we arr both nervous flyers it is upsetting
Warning: eDreams charged me €100 extra for a so-called "Prime/VIP membership" when booking a flight.
I never requested or accepted this, yet they refuse to refund me, claiming I am "too late". This is misleading and dishonest practice.
Travelers: beware of this scam.
#edreams #fraud #consumerrights
Dear Nordin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Easy booking, friendly service and agile communication. Great pre-trip experience!
My first time booking with eDreams and I'm really impressed — the process was simple, transparent, and everything went smoothly from start to finish. Prices were clear, confirmation was instant, and I felt reassured throughout. Definitely looking forward to booking my future trips here again!
We have made many reservations online gir our time in EU. I am sorry but do mot kniw eho edreams is.
I have booked trips with EDreams the past 2 years, this being my 3rd time! They have the best customer service and the best prices!
I could find the flights I was looking for, no problem up to now.
Easy booking and prompt confirmation of travel details
Ok not great... some issues should have more clarity
Dear Julian,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Great and efficient you are very good in communications as well
It is Satisfaction, but need to walk on customer care.
It's my first experience let's me check and I can't get proper tickets with details of jetstar airline
He pagado una maleta a través de eDreams, pero al llegar al mostrador de la aerolínea me informaron que no aparecía como facturada. Les mostré el correo de confirmación de pago, pero me indicaron que en su sistema no figuraba.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Travel Deals Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Russel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team