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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Whether it's flights, or hotels or both eDreams has always provided a great service and at silly cheap rates, highly recommended
I have recently did a booking in eDreams. While making the payment the price got increased never expected that. After applying the voucher the price has been increased which looks like there is no use of using vouchers in eDreams. After booking I verified the price in other websites price hasn't increased at at all.
We tried many times to input details needed for my boarding pass, but were unsuccessful, it would have been so much easier to speak to a person and explain our problem.
Dear Penelope,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Su página no me permitía cambiar la fecha del vuelo este fin de semana pasado, tuve que enviar una queja a una tal Nadia que después de pedirle que me ayude con el cambio nunca más me respondió el correo, me estrese y estuve a punto de comprar otro vuelo con otra aerolínea y escribir por todos lados lo mal de su servicio. No fue hasta que insistí y vi que el día 20 la página ya me permitía hacer el cambio, porque aún así me había descargado el app y no me lo permitía,
Estimado Cynthia:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
Good search and service I was asking if l can be considered for first class as l need to sleep. For 3 years l have been looking after my very sick child as a single parent. I am extremely exhausted and will be grateful. I am off to a famliy wedding only and coming home. I am a senior manger children services of 25 years. Again excused.
Have a bad experience last time when i book and get my ticket at the jeju counter it said its not on there record and i have to purchase new ticket and didnt get a refund
Dear Ramilo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Es mi primer experiencia y quedé muy conforme al momento con el procedimiento. Es sencillo y práctico!
EDreams is without a doubt the absolute WORST company with the LEAST HELPFUL customer service department that I have ever encountered. I was notified that they had renewed and charged me for an additional year's membership and even though I reached out IMMEDIATELY to inform them I did not want to continue my membership they refused to refund me for the coming years membership. I also immediately requested that they remove my credit card information from their system and had to stay on the phone (mostly while on hold) for over an hour and speak with a supervisor (who also refused to issue a refund for the membership for the coming year) who also would not remove my payment information from their system. This company is a scam and are impossible to work with. Whatever you do avoid eDreams! There are MANY other options for legitimate travel services that actually care at all about their customers. I am filing a complaint for the BBB and am also going to report this charge as fraudulent with my credit card (which I will have to cancel because they refuse to remove my payment information from their system.
Recibí la factura y el ticket aéreo de mi pasaje de retorno más no recibí el ticket ni la factura del pasaje de ida!
Estimado Jose:
Lamentamos mucho que su experiencia con el servicio de atención al cliente no haya sido la ideal.
La forma en que se gestionó la interacción no cumple con nuestros estándares de calidad, algo que nos tomamos muy en serio.
Revisamos su caso para verificar que la calidad se cumpliera y le aseguramos que su solicitud está en proceso y se está gestionando correctamente.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Agradecemos su paciencia y comprensión durante este tiempo.
Atentamente,
John
Equipo de Atención al Cliente
It's bit tricky while adding baggage u have to add it separately for each flight if you have a connection other than that everything is smooth
Dear Roaa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Found the experience rather confusing. Was asked to complete the missing details for check in but could not find any links to complete this request. We have since found out that we cannot check in until 15 days before our flight.
Dear Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Please see title. Deliberately vague and confusion online booking and payment system designed to trick people into double booking and payment.
Dear M. Y,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Identification: Options are passport or identification number. I used identification number. Then you are obliged to enter an expiry date. Identification card doesn't have an expiry date. Too many additional options. I just want to fly to destination and back.
My husband was trying to book a flight for me but the system kept rejecting my information. The rep walked us through making the booking.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mathi,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team