Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
Online booking of my holiday tickets was so fast it took practically no time at all to get my boarding and ticket info. Looking forward to seeing my sisters in June!
I didn't canceled my trip from Koh Samui to Bangkok, please confirm, that our flight 25/03/25 like expected.
I don't know why we need eDreams, if I can't contact anyone to ask question, if I have.
You must add a chat with real persons, that customers can ask questions...
Why I get messages about a cancelation, if I didn't cancel nothing?
I am new to booking my flights online, but I was still used to going to an agent and getting everything confirmed. I would give you a different rating once my trip is over and done with and everything goes on without a hinge.
Dear Anadel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The website was easy to navigate, allowing me to quickly compare prices and flight options from various airlines. The booking process was straightforward and clearly laid out, with no unexpected fees or hidden charges. I received confirmation emails promptly.
Generally happy. Only had one problem in my time being a member of eDreams, last year with accommodation in Amsterdam. Prices are usually very competitive.
This is our first time buying tickets here, so far everything has been smooth, the information has arrived quickly and correctly. We'll know more when we fly.
Easy to book, but not easy to speak directly with a customer support representative. The options given at the automatic questions are not enough. I needed that once in 5 reservations
Experiencing e-dreams feels like diving into a unique, digital world where reality and imagination blend together. It's a bit like dreaming, but with interactive elements that let you shape the experience. There's a sense of freedom, curiosity, and sometimes even surprise, as each e-dream feels fresh and personal.
Besides long waiting for confirmed, the confirmation has no ticket numbers. Therefore, more time is consumed searching/ asking around for it.
I suggest that it should be more users-friendly and the ticket numbers should be sent together with the confirmation.
Dear Minh,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I bought a flexible flight ticket option, but the procedure for changing it takes more time and money than it should. Also the conforming if not good.
Dear Vito,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Actually all is good and easy. Only worry about one thing that we complete booking and paid for flight tickets without registering through passport details.
It's great to be eDreams member. It gives extra discounts on flights and stays and with our travels it has been helping a lot with our bookings. Making several savings
Its was quick decent and helping i found the perfect service for the least price to pay and that comes with great policies that supports the clients perfectly up front
The booking process and the end were good, the problem is that I accidentally clicked on Prime after booking without paying attention, and now to cancel it I have to call them in the UK, because they charge money for it even though I didn't give the credit number (just for booking the flight).
Dear Alon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assured you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Yes the Prime deal was stressful although now ive read the benefits I think I'll keep it. And way way too many attempts to make money. You absolutely should NOT have to pay for set choice.
But value for flight is excellent. E Dreams always is there at the end of the day so thanks xxxzz
My Good Experience Booking with eDreams
I had a great experience booking my flight through eDreams. The website was easy to navigate, and I quickly found multiple flight options that fit my schedule and budget. I appreciated the ability to compare different airlines and prices all in one place. The booking process was smooth and fast. I received a confirmation email right away with all the necessary details, and I liked how I could manage my booking directly through their app.
EDreams is reliable, only it would be good to inform ahead of fime they offer no online checkin for some bookings done through the IT company citizen plane and they also do not offer online check in which it is ok, just to know ahead of time.
I know from past experience and now that eDreams is a well established business which I feel does its best for customers including developing innovative and money saving schemes like Prime which suits a lot of people as its membership number reflects.
My experience on this occasion involved a cancellation which had very justifiable reasons and was treated as such.
Thank you
Ken Harrison
I don't know if it was my lucky day or it is because Edreams is real cheaper. I went to Wizz website to book a ticket and get 60 EUR. Out of nowhere I tried Edreams and got 42 EUR for the same route and date. I paid via paypal and it succeeded. Without need to wait, I ordered another ticket for returning and again it was cheaper than the Airlines it self. This is truly amazing. I will book my tickets next time via Edreams for sure.
The system is friendly to fill in but after the payment I was confused because it took 24h to get confirmation and without a formal air ticket. Is it possible to improve the system? For me it was the first time.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Madrid, Madrid, Spain
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elvira,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care